NSDL e-Governance Infrastructure Complaints & Reviews

Receiving the below error message for my acknowledgment ID 11442113. Kindly resolve it at the earliest as its March ending.

The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

Hi,
I have created the nps account of tier - 1 type. And pran[protected] is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Regards,
Jayapandi.

When i put my acknowledgement number on site : https://tin.tin.nsdl.com/pantan/StatusTrack.html, it says 'no record found'.

acknowledgement number : [protected]

I have provided all required information for creating my NPS account in https://enps.nsdl.com/. But in payment option i had to change amount, so when i licked back and cancelled it. but when i am trying to login again, it giving following error. Kindly help to fix it.

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue

Hi, I am trying to access my PRAN account (online), Everytime I try to reset my password it says "PRAN not found in Database"

Can you please help

During transaction for NPS registration, the transaction status showed failure, once for UPI and once for QR scan code, but worked when tried through net banking. Although status was failure, payment was debited from account/
Please revert for refund for the failures.

Ack. no.: 11409595

I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue.
getting below:
'The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #'

Ack. no: 11409595
Please help in getting it corrected ASAP.

Please note that I had applied for the updation in my PAN Card No. AKBPK0582A, PAN Card was sent by NSDL through Speed Post, which was returned by Postal department, as I was not present at my residence and that too within a day only, card reached at delivering Post Office at 12/03/2021 and was returned by them on 13/03/2021.

On having the discussion with NSDL helpline, I came to know as they had sent the same through Speed Post, they can not send the same again, I will have to pay the fee of Rs. 107/- again and apply once more. If they would have sent through courier, they can sent the same again without asking me, by as it was sent through Speed Post, they can not.

I told them that I had not asked you to send my PAN Card through post or neither I was asked by NSDL too, then why have you sent through Speed Post.

Now, if I will pay the fee again & apply, then again they will send my PAN Card through Speed Post without asking me and again it will be returned by India Post, again they will ask me to pay the fee Rs. 107/-. it is going to be an infinite process.

How many times, I will have to pay the fee for the same PAN Card.

I had entered by office address also, while applying for modified PAN Card. I request NDSL again to send me my PAN Card on my office address in such a way that it will not reach on Saturday (my weekly off) without asking me to pay the fee again.

Their helpline executives are ridiculously playing the same record again and again, please pay the fee again and apply once more.

I humbly request NSDL team to help me out in this situation.

I have been trying to open a new demat account in zerodha. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
Please look into at on urgent basis.

I use NSDL website to update pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my paytm wallet . MY balance was deducted 4 time from the wallet on 10/04/2021 but Aadhar verification was not completed due some error. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly note that you will get refund of the PAN application in next seven working days." where is the amount of my Pan Application? This problem arises due to their verification failure. I need all my money. they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change. I attached my paytm receipt along with this mail..

Dear sir/madam
I have applied for dob correction in my pan card on 28 February 2021. i have got my acknowledge no. but when i enter that no. to check the status of my pan card it says. "no records found". I have paid the correction fees and submitted all the documents through e-kyc. please help me through it.
Name- saksham
Pan no.- KRHPS9823P

Today (17th March, 2021) at 11:23 PM, I received my PRAN after e-Signing my registration. Subsequently (after 30 mins), I tried making contribution to NPS, but I am unable to verify my PRAN as I get a message saying that the details are incorrect. I also tried logging in and I got a message saying that the PRAN entered is not in database.

Please address the issue so that I can contribute to NPS

I applied for the pan card approx 4 hr. Ago and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.Details are given below:
TOKEN NO. [[protected]]
DOB: 13/05/1998
NAME VIJAY BHARTI
E MAIL: [protected]@gmail.com

I have opened my nps account today.i got the successfully registered mail along with the PRAN number.But now when I am trying to login using that PRAN and try to reset upon in order to check th contribution I am getting error as "PRAN NOT FOUND IN DATABASE" .

please suggest whether this is because of the PRAN creation tim is less than 24 hours or something else.

How can I check my contribution .

I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Hi.
I have created the NPS account of tier - 1&2 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

I applied for pancard through nsdl using ekyc mode.
Payment deducted but otp not coming in mobile phone for pancard ekyc verification
Now i applied through normal way
I want my amount to be refunded
My temporary token no is mentioned below
How many days it will take to get my amt refunded
Done through nsdl service portal

token no- [protected]

My PRAN not found in data base, it had been more than 2 years, and still I am unable to login.

Sir/madam,

I have applied for changes in pan card on 8th March 2021 through e-sign/e-kyc mode. I have got my acknowledgement number . On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Madhuri Vathare