NSDL e-Governance Infrastructure Complaints & Reviews

I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue.
getting below:
'The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #'

Ack. no: 11409595
Please help in getting it corrected ASAP.

Please note that I had applied for the updation in my PAN Card No. AKBPK0582A, PAN Card was sent by NSDL through Speed Post, which was returned by Postal department, as I was not present at my residence and that too within a day only, card reached at delivering Post Office at 12/03/2021 and was returned by them on 13/03/2021.

On having the discussion with NSDL helpline, I came to know as they had sent the same through Speed Post, they can not send the same again, I will have to pay the fee of Rs. 107/- again and apply once more. If they would have sent through courier, they can sent the same again without asking me, by as it was sent through Speed Post, they can not.

I told them that I had not asked you to send my PAN Card through post or neither I was asked by NSDL too, then why have you sent through Speed Post.

Now, if I will pay the fee again & apply, then again they will send my PAN Card through Speed Post without asking me and again it will be returned by India Post, again they will ask me to pay the fee Rs. 107/-. it is going to be an infinite process.

How many times, I will have to pay the fee for the same PAN Card.

I had entered by office address also, while applying for modified PAN Card. I request NDSL again to send me my PAN Card on my office address in such a way that it will not reach on Saturday (my weekly off) without asking me to pay the fee again.

Their helpline executives are ridiculously playing the same record again and again, please pay the fee again and apply once more.

I humbly request NSDL team to help me out in this situation.

I have been trying to open a new demat account in zerodha. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
Please look into at on urgent basis.

I use NSDL website to update pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my paytm wallet . MY balance was deducted 4 time from the wallet on 10/04/2021 but Aadhar verification was not completed due some error. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly note that you will get refund of the PAN application in next seven working days." where is the amount of my Pan Application? This problem arises due to their verification failure. I need all my money. they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change. I attached my paytm receipt along with this mail..

Dear sir/madam
I have applied for dob correction in my pan card on 28 February 2021. i have got my acknowledge no. but when i enter that no. to check the status of my pan card it says. "no records found". I have paid the correction fees and submitted all the documents through e-kyc. please help me through it.
Name- saksham
Pan no.- KRHPS9823P

Today (17th March, 2021) at 11:23 PM, I received my PRAN after e-Signing my registration. Subsequently (after 30 mins), I tried making contribution to NPS, but I am unable to verify my PRAN as I get a message saying that the details are incorrect. I also tried logging in and I got a message saying that the PRAN entered is not in database.

Please address the issue so that I can contribute to NPS

I applied for the pan card approx 4 hr. Ago and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.Details are given below:
TOKEN NO. [[protected]]
DOB: 13/05/1998
NAME VIJAY BHARTI
E MAIL: [protected]@gmail.com

I have opened my nps account today.i got the successfully registered mail along with the PRAN number.But now when I am trying to login using that PRAN and try to reset upon in order to check th contribution I am getting error as "PRAN NOT FOUND IN DATABASE" .

please suggest whether this is because of the PRAN creation tim is less than 24 hours or something else.

How can I check my contribution .

I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Hi.
I have created the NPS account of tier - 1&2 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

I applied for pancard through nsdl using ekyc mode.
Payment deducted but otp not coming in mobile phone for pancard ekyc verification
Now i applied through normal way
I want my amount to be refunded
My temporary token no is mentioned below
How many days it will take to get my amt refunded
Done through nsdl service portal

token no- [protected]

My PRAN not found in data base, it had been more than 2 years, and still I am unable to login.

Sir/madam,

I have applied for changes in pan card on 8th March 2021 through e-sign/e-kyc mode. I have got my acknowledgement number . On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Madhuri Vathare

Dear Sir,

My father dont know his pran number. For which we have complain by email.

But till date we have not received pran number.

My father name is Mr. Shivshankar singh having register mobile number [protected] have 6804 last four digits in his pran card.

Please tell him to provide pran number.

Dear Sir,
I have applied for the correction in PAN Card in the name of Adhikrao Krishnarao Gharge which dispatched to our address. I couldn’t receive the PAN Card as our home was closed when the Post Man reached our home. After couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned back to sender (NSDL)
Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: Adhikrao Gharge
Acknowledgement Number:[protected]
Mobile NO: [protected]
PAN No.: AHQPG7607J

Message from NSDL few days after applying-
Change/corrections requested in PAN AHQPG7607J approved by ITD. PAN Card will be dispatched shortly. SMS NSDLPAN [protected] to 57575 for further status.

I have applied for eNPS on 24 Feb 2021 and selected ICICI Bank for bank verification, as I am a customer of ICICI Bank for past 13 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
I discussed with ICICI Bank local branch as well as customer care, but they are not sure about the verification process.
I had tried to reach customer care, but they have no understanding of this and are unable to help.
I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
Please understand the problem and specifically mention the process so that the issue I have mentioned below can resolved.A standard reply without specifics will not help.Pleaae contact me over my phone, if you cannot understand the matter.I am having my salary account with icici for last 13 years.My NPS AC status is showing frozen and they have asked to request the registered bank to do the needful for activation of my NPS account.please do needful and help me.

I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorised user. Can you please check

Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991

Hi,

I am trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number. However, the system throws an "invalid user id" error. Though I have been contributing to NPS, I am not able to access my statement online using my pran.
I tried to reset the password but getting the same error.

Kindly help.

regards

I opened one NPS account on 11th February 2020.I have received the PRAN kit n the second month statement as well. Still the log in shows PRAN not found in database. Whenever calling on the toll free number, they hold me in line for 10 to 15 minutes then drop the call. Am just fed up with the kind of struggle one goes through to get the things related to govt. projects done. Finally writing this.