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3.5
Updated: Jan 16, 2026
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P
Pooja Panda
from Haldia, West Bengal
Jan 17, 2021
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Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

I have opened a NPS account on 17/01/2021 . I got my PRAN generated . I downloaded the file. My money got deducted. But now I am unable to login to the website. It's saying PRAN not found in database. Please guide me .

I have my PRAN card generated as[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    K
    Kannuu
    from Kolkata, West Bengal
    Jan 16, 2021
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    I hold SGB bonds in IDBI demat but had requested for closure of IDBI demat account and transfer to SBICAP demat buy till date inspite of rigorous follow up with IDBI nothing has been done to transfer my bonds.SGB fetch half yearly interest and I have nothing showing in my demat till date.Further if I feel like selling the bonds I can’t since they are nit reflecting in either of my accounts.
    Kindly ensure the transfer at the earliest.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jan 16, 2021
    Updated by Kannuu     Please find details

    Jan 24, 2021
    Updated by Kannuu     Following up with IDBI (the holding bank) since kast 6 months but nothing done till dare.VFT form was filled up snd submitted but no RRN no.has been given till now.
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      K
      kavyaha gowda
      from Bengaluru, Karnataka
      Jan 16, 2021
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      Hi,

      I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

      I am getting the error "PRAN not found in Database" always.

      Below are my details to contact.

      Name: Kavya
      email: kavya.[protected]@gmail.com
      phone: [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        J
        Joy_Nath25
        from Noida, Uttar Pradesh
        Jan 16, 2021
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        Sir,

        I open NPS account but unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

        Name: Joyanta Nath
        PRAN:[protected]
        email id: [protected]@yahoo.com
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          H
          Honey Anupam Mdp
          from Mumbai, Maharashtra
          Jan 16, 2021
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          Address: New University Medical College Madhepura
          Website: MyJio UPI ID 9508326610@jio

          Ac [protected]
          sbin0061390
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Jan 16, 2021
          Updated by Honey Anupam Mdp           Please help me My Money You Send Me Sir

          View replies
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            J
            jaindipesh101
            from Powai, Maharashtra
            Jan 14, 2021
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            Respected sir/madam,

            this is regarding my pan card and tan certificate that my pan card and tan certificate was dispatch and was again send back to nsdl without even coming at the registered address request you to re-dispatch the pan card and tan certificate

            pan card details
            pan card no:-aaict2819b
            pan application no:- [protected]

            tan details
            tan no:-mumt25057e
            tan application no:-[protected]

            thanks & regards,
            dipesh jain
            tronent international private limited
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              J
              Jones arthi
              Jan 13, 2021
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              I applied for pan card online change correction with temporary token Id [protected] & I have proceed with the payment and the payment was also completed by phone pe upi for Rs.106.9.The aadhar authentication was failed due to some details mismatch
              When will I get my refund amount in my account
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
              Reply
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
              Reply
              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                S
                Shankar D
                Jan 13, 2021
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                I given my pan card for correction for name correction i need this corrected pan card within 3 to 4 days pls help me regarding this
                Pan number : IWOPS8168B
                through offline Bangalore
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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                  A
                  Anusree V
                  from Delhi, Delhi
                  Jan 12, 2021
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                  Address: E -104, Aishwarya Lake view Apartment,6 Th F cross Kaggadaspura
                  Website: www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

                  Hi Team,

                  I have registered in NSDL in e NPS using ADHAR, PRAN is generated and amount is debited from my account as well.
                  Now when i m trying create IPIN(generate password) i m getting PRAN not found in database.
                  Please help.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    S
                    Sandeep Thangaraj
                    Jan 12, 2021
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                    Address: Namakkal
                    Website: Onlineservices.nsdl.com

                    Have applied for pan card correction with temporary token Id [protected] for my neighbour Chandhra Selvaraj And I have proceed with the payment and the payment was also completed with the transaction ID 20210111111212800110168230674225468 for Rs.107
                    But aadhar authentication failed due to details mismatch
                    When will I get my refund
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                      K
                      koppalv
                      from Bengaluru, Karnataka
                      Jan 11, 2021
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                      I am not able to login as i am shown error message "user inactive" after all details are entered.
                      my account is active as i have been making contributions to both tier1 & 2 accounts regularly.
                      pls help resolving this login issue for my account/user
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        E
                        Elavarasan Azhagesan
                        Jan 11, 2021
                        Resolved
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                        Resolved

                        Website: nsdl.com

                        I submitted online e-sign PAN card application with fees of INR106.90 using PayTm wallet but I couldn't authenticate Aadhar because of some spelling error in my name so my application failed. how can I get refund?
                        Jan 13, 2021
                        Complaint marked as Resolved 
                        I got my refund within a day!
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          singer vikash raj
                          Jan 11, 2021
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                          Address: baliyadih jhajha jamui bihar pin code 811308

                          My pan not genreted please refund my amount

                          token no [protected]

                          transaction id 20210111111212800110168924474481127
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jan 11, 2021
                          Updated by singer vikash raj                           please refund my amount

                          View replies
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                            A
                            amol1604
                            Jan 11, 2021
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                            Address: casa rio gold , palava city

                            Hi Team,
                            I am getting the below error frequently while opening a new NPS account.

                            Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time.

                            Acknowledgement No[protected]
                            Acknowledgement Date-10/01/2021
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              A
                              Avik Roy Choudhury
                              from Mumbai, Maharashtra
                              Jan 11, 2021
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                              Hi,

                              After my successful registration I did not receive the IPIN & TPIN.
                              When I tried to reset them from the portal using my PRAN number it says my PRAN is not valid/ PRAN is not in database.
                              I tried calling [protected] several times but the call never gets connected for me.
                              Please help me.

                              Regards,
                              Avik
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Please let me know if you. Wed any further details.
                              Reply
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                              Reply
                              How to submit the complain when your system is saying PRAN is not available in Database. it is also not taking the ACK which I have got. I have got PRAN no. in mobile but nothing in email.

                              and while trying to login System is saying PRAN not available in database.

                              Trying to call helpline no. no is taking up the call.

                              I have paid 50 K and cant see a way to get the receipt or see my profile.
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                                R
                                Rocky1986
                                from Delhi, Delhi
                                Jan 11, 2021
                                Resolved
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                                Resolved

                                I have open NPS account on 8th Jan 2021, PRAN no. generated & welcome kit received on mail, but when i go for pin generation, it shown PRAN no. not found, No. customer care pick phone call. do not know what to do further, PRAN detail attached here
                                Jan 13, 2021
                                Complaint marked as Resolved 
                                Pran no. Updated after 24 working hours
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  S
                                  saketag007
                                  from Powai, Maharashtra
                                  Jan 11, 2021
                                  Resolved
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                                  Resolved

                                  Hi.
                                  I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                  Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                  https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 12, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    S
                                    Satwik Choudhury
                                    Jan 10, 2021
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                                    ACKNOWLEDGEMENT ID[protected]
                                    ACKNOWLEDGEMENT Date- 02/01/2021

                                    Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                                    Please look into this, Thanks.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      M
                                      mailtosatis
                                      from Pune, Maharashtra
                                      Jan 9, 2021
                                      Resolved
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                                      Resolved

                                      Hi,
                                      I have created the nps account of tier-1 and tier-2 type. And PRAN is also been generated. But while setting IPIN or while login, I am getting error as PRAN not found in database.

                                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran. Their customer care also not reachable.

                                      https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...⇄
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 12, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        R
                                        rajeev1038
                                        Jan 8, 2021
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                                        Hi,

                                        I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                                        When I submit the application number and take printout of registration form, it show the correct PRAN number.

                                        PRAN Number:[protected]
                                        Email: [protected]@gmail.com
                                        Mobile Number: [protected]

                                        Please help.

                                        Regards
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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