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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 56

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J
Jones arthi
Jan 13, 2021
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I applied for pan card online change correction with temporary token Id [protected] & I have proceed with the payment and the payment was also completed by phone pe upi for Rs.106.9.The aadhar authentication was failed due to some details mismatch
When will I get my refund amount in my account
+1 photos
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    S
    Shankar D
    Jan 13, 2021
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    I given my pan card for correction for name correction i need this corrected pan card within 3 to 4 days pls help me regarding this
    Pan number : IWOPS8168B
    through offline Bangalore
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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      A
      Anusree V
      from Delhi, Delhi
      Jan 12, 2021
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      Address: E -104, Aishwarya Lake view Apartment,6 Th F cross Kaggadaspura
      Website: www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

      Hi Team,

      I have registered in NSDL in e NPS using ADHAR, PRAN is generated and amount is debited from my account as well.
      Now when i m trying create IPIN(generate password) i m getting PRAN not found in database.
      Please help.
      +1 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        S
        Sandeep Thangaraj
        Jan 12, 2021
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        Address: Namakkal
        Website: Onlineservices.nsdl.com

        Have applied for pan card correction with temporary token Id [protected] for my neighbour Chandhra Selvaraj And I have proceed with the payment and the payment was also completed with the transaction ID 20210111111212800110168230674225468 for Rs.107
        But aadhar authentication failed due to details mismatch
        When will I get my refund
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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          K
          koppalv
          from Bengaluru, Karnataka
          Jan 11, 2021
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          I am not able to login as i am shown error message "user inactive" after all details are entered.
          my account is active as i have been making contributions to both tier1 & 2 accounts regularly.
          pls help resolving this login issue for my account/user
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            E
            Elavarasan Azhagesan
            Jan 11, 2021
            Resolved
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            Website: nsdl.com

            I submitted online e-sign PAN card application with fees of INR106.90 using PayTm wallet but I couldn't authenticate Aadhar because of some spelling error in my name so my application failed. how can I get refund?
            +2 photos
            Jan 13, 2021
            Complaint marked as Resolved 
            I got my refund within a day!
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              singer vikash raj
              Jan 11, 2021
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              Address: baliyadih jhajha jamui bihar pin code 811308

              My pan not genreted please refund my amount

              token no [protected]

              transaction id 20210111111212800110168924474481127
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jan 11, 2021
              Updated by singer vikash raj               please refund my amount

              View replies
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                A
                amol1604
                Jan 11, 2021
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                Address: casa rio gold , palava city

                Hi Team,
                I am getting the below error frequently while opening a new NPS account.

                Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time.

                Acknowledgement No[protected]
                Acknowledgement Date-10/01/2021
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  A
                  Avik Roy Choudhury
                  from Mumbai, Maharashtra
                  Jan 11, 2021
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                  Hi,

                  After my successful registration I did not receive the IPIN & TPIN.
                  When I tried to reset them from the portal using my PRAN number it says my PRAN is not valid/ PRAN is not in database.
                  I tried calling [protected] several times but the call never gets connected for me.
                  Please help me.

                  Regards,
                  Avik
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Please let me know if you. Wed any further details.
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                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                  Reply
                  How to submit the complain when your system is saying PRAN is not available in Database. it is also not taking the ACK which I have got. I have got PRAN no. in mobile but nothing in email.

                  and while trying to login System is saying PRAN not available in database.

                  Trying to call helpline no. no is taking up the call.

                  I have paid 50 K and cant see a way to get the receipt or see my profile.
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                    R
                    Rocky1986
                    from Delhi, Delhi
                    Jan 11, 2021
                    Resolved
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                    Resolved

                    I have open NPS account on 8th Jan 2021, PRAN no. generated & welcome kit received on mail, but when i go for pin generation, it shown PRAN no. not found, No. customer care pick phone call. do not know what to do further, PRAN detail attached here
                    Jan 13, 2021
                    Complaint marked as Resolved 
                    Pran no. Updated after 24 working hours
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      S
                      saketag007
                      from Powai, Maharashtra
                      Jan 11, 2021
                      Resolved
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                      Resolved

                      Hi.
                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                      https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 12, 2021
                      NSDL e-Governance Infrastructure Customer Care's response                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        S
                        Satwik Choudhury
                        Jan 10, 2021
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                        ACKNOWLEDGEMENT ID[protected]
                        ACKNOWLEDGEMENT Date- 02/01/2021

                        Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                        Please look into this, Thanks.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          M
                          mailtosatis
                          from Pune, Maharashtra
                          Jan 9, 2021
                          Resolved
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                          Resolved

                          Hi,
                          I have created the nps account of tier-1 and tier-2 type. And PRAN is also been generated. But while setting IPIN or while login, I am getting error as PRAN not found in database.

                          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran. Their customer care also not reachable.

                          https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...⇄
                          +1 photos
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 12, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            R
                            rajeev1038
                            Jan 8, 2021
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                            Hi,

                            I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                            When I submit the application number and take printout of registration form, it show the correct PRAN number.

                            PRAN Number:[protected]
                            Email: [protected]@gmail.com
                            Mobile Number: [protected]

                            Please help.

                            Regards
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              D
                              dixita gupta
                              Jan 8, 2021
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                              Resolved

                              Hi i have opend an NPS aacount .Pran number has been generated and esign registration is also complete.But when i am resetting ipin it is saying PRAN not found in database.
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                N
                                Nareshv7275
                                Jan 8, 2021
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                                Resolved

                                I have created NPS account. When I try to login with PRAN number it says PRAN number is not found in database. My contact number [protected] for further information
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  S
                                  sainishanth
                                  Jan 8, 2021
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                  I am getting the error "PRAN not found in Database" always.

                                  Below are my details to contact.

                                  Name: Sai Nishanth
                                  email: [protected]@gmail.com
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    N
                                    Niharica Srivastava
                                    from Powai, Maharashtra
                                    Jan 8, 2021
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                                    Address: Noida

                                    I am trying to login to my NPS account but i get error PRAN not found.
                                    Please help in validating
                                    PRAN :[protected]

                                    email: [protected]@gmail.com
                                    Mobile: [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      M
                                      meenakshi00123
                                      from Delhi, Delhi
                                      Jan 8, 2021
                                      Resolved
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                                      Resolved

                                      Website: enps.nsdl.com

                                      Whenever i try to generate a new password through ipin to login into the account, it shows pran not found in database
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        I
                                        Imnandan
                                        from Noida, Uttar Pradesh
                                        Jan 7, 2021
                                        Resolved
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                                        Resolved

                                        Invalid user id for PRAN

                                        Website: cra-nsdl.com/CRA

                                        I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                                        However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                                        i'm not able to contribute or access my statement online using my pran. Please help....
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