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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 56

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S
Shankar D
Jan 13, 2021
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I given my pan card for correction for name correction i need this corrected pan card within 3 to 4 days pls help me regarding this
Pan number : IWOPS8168B
through offline Bangalore
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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    A
    Anusree V
    from Delhi, Delhi
    Jan 12, 2021
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    Address: E -104, Aishwarya Lake view Apartment,6 Th F cross Kaggadaspura
    Website: www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

    Hi Team,

    I have registered in NSDL in e NPS using ADHAR, PRAN is generated and amount is debited from my account as well.
    Now when i m trying create IPIN(generate password) i m getting PRAN not found in database.
    Please help.
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      S
      Sandeep Thangaraj
      Jan 12, 2021
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      Address: Namakkal
      Website: Onlineservices.nsdl.com

      Have applied for pan card correction with temporary token Id [protected] for my neighbour Chandhra Selvaraj And I have proceed with the payment and the payment was also completed with the transaction ID 20210111111212800110168230674225468 for Rs.107
      But aadhar authentication failed due to details mismatch
      When will I get my refund
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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        K
        koppalv
        from Bengaluru, Karnataka
        Jan 11, 2021
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        I am not able to login as i am shown error message "user inactive" after all details are entered.
        my account is active as i have been making contributions to both tier1 & 2 accounts regularly.
        pls help resolving this login issue for my account/user
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          E
          Elavarasan Azhagesan
          Jan 11, 2021
          Resolved
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          Resolved

          Website: nsdl.com

          I submitted online e-sign PAN card application with fees of INR106.90 using PayTm wallet but I couldn't authenticate Aadhar because of some spelling error in my name so my application failed. how can I get refund?
          +2 photos
          Jan 13, 2021
          Complaint marked as Resolved 
          I got my refund within a day!
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            S
            singer vikash raj
            Jan 11, 2021
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            Address: baliyadih jhajha jamui bihar pin code 811308

            My pan not genreted please refund my amount

            token no [protected]

            transaction id 20210111111212800110168924474481127
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Jan 11, 2021
            Updated by singer vikash raj             please refund my amount

            View replies
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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              A
              amol1604
              Jan 11, 2021
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              Address: casa rio gold , palava city

              Hi Team,
              I am getting the below error frequently while opening a new NPS account.

              Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time.

              Acknowledgement No[protected]
              Acknowledgement Date-10/01/2021
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                A
                Avik Roy Choudhury
                from Mumbai, Maharashtra
                Jan 11, 2021
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                Hi,

                After my successful registration I did not receive the IPIN & TPIN.
                When I tried to reset them from the portal using my PRAN number it says my PRAN is not valid/ PRAN is not in database.
                I tried calling [protected] several times but the call never gets connected for me.
                Please help me.

                Regards,
                Avik
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Please let me know if you. Wed any further details.
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                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                Reply
                How to submit the complain when your system is saying PRAN is not available in Database. it is also not taking the ACK which I have got. I have got PRAN no. in mobile but nothing in email.

                and while trying to login System is saying PRAN not available in database.

                Trying to call helpline no. no is taking up the call.

                I have paid 50 K and cant see a way to get the receipt or see my profile.
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                  R
                  Rocky1986
                  from Delhi, Delhi
                  Jan 11, 2021
                  Resolved
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                  Resolved

                  I have open NPS account on 8th Jan 2021, PRAN no. generated & welcome kit received on mail, but when i go for pin generation, it shown PRAN no. not found, No. customer care pick phone call. do not know what to do further, PRAN detail attached here
                  Jan 13, 2021
                  Complaint marked as Resolved 
                  Pran no. Updated after 24 working hours
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    S
                    saketag007
                    from Powai, Maharashtra
                    Jan 11, 2021
                    Resolved
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                    Resolved

                    Hi.
                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                    https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 12, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      S
                      Satwik Choudhury
                      Jan 10, 2021
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                      ACKNOWLEDGEMENT ID[protected]
                      ACKNOWLEDGEMENT Date- 02/01/2021

                      Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

                      Please look into this, Thanks.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        M
                        mailtosatis
                        from Pune, Maharashtra
                        Jan 9, 2021
                        Resolved
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                        Resolved

                        Hi,
                        I have created the nps account of tier-1 and tier-2 type. And PRAN is also been generated. But while setting IPIN or while login, I am getting error as PRAN not found in database.

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran. Their customer care also not reachable.

                        https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...⇄
                        +1 photos
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 12, 2021
                        NSDL e-Governance Infrastructure Customer Care's response                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          R
                          rajeev1038
                          Jan 8, 2021
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                          Hi,

                          I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                          When I submit the application number and take printout of registration form, it show the correct PRAN number.

                          PRAN Number:[protected]
                          Email: [protected]@gmail.com
                          Mobile Number: [protected]

                          Please help.

                          Regards
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            D
                            dixita gupta
                            Jan 8, 2021
                            Resolved
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                            Resolved

                            Hi i have opend an NPS aacount .Pran number has been generated and esign registration is also complete.But when i am resetting ipin it is saying PRAN not found in database.
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              N
                              Nareshv7275
                              Jan 8, 2021
                              Resolved
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                              Resolved

                              I have created NPS account. When I try to login with PRAN number it says PRAN number is not found in database. My contact number [protected] for further information
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                S
                                sainishanth
                                Jan 8, 2021
                                Resolved
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                                Resolved

                                Hi,

                                I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                I am getting the error "PRAN not found in Database" always.

                                Below are my details to contact.

                                Name: Sai Nishanth
                                email: [protected]@gmail.com
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  N
                                  Niharica Srivastava
                                  from Powai, Maharashtra
                                  Jan 8, 2021
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                                  Address: Noida

                                  I am trying to login to my NPS account but i get error PRAN not found.
                                  Please help in validating
                                  PRAN :[protected]

                                  email: [protected]@gmail.com
                                  Mobile: [protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    M
                                    meenakshi00123
                                    from Delhi, Delhi
                                    Jan 8, 2021
                                    Resolved
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                                    Resolved

                                    Website: enps.nsdl.com

                                    Whenever i try to generate a new password through ipin to login into the account, it shows pran not found in database
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      I
                                      Imnandan
                                      from Noida, Uttar Pradesh
                                      Jan 7, 2021
                                      Resolved
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                                      Resolved

                                      Invalid user id for PRAN

                                      Website: cra-nsdl.com/CRA

                                      I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                                      However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                                      i'm not able to contribute or access my statement online using my pran. Please help....
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                                      S
                                      Shankar D
                                      Jan 6, 2021
                                      Resolved
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                                      Resolved

                                      Address: Bangalore

                                      Sir iam Shankar reddy unable to complete my pan card correction procedure it shows failed in ekyc
                                      PAN Application - token. No. [protected]
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                      Reply
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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