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Updated: Jan 16, 2026
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K
Korde Shivaji
Mar 31, 2021
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Address: Govt of maharashtra

I had received PRAN kit but I had not activated and misplaced by me
Can I get another kit
I have active account from last 12 yr
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    Anil Kukkar
    Mar 31, 2021
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    Address: 1 D 2 JNV Colony

    I have created my NPS Account today with PRAN No.[protected] but at the time when trying to transfer funds I am getting a msg "PRAN NOT FOUND IN DATABASE.
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      V
      Venkata Surya
      Mar 31, 2021
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      Resolved

      I applied for PAN Card with some changes in my data and received acknowledgement No. N-[protected] on 29/03/2021. But when I checked for the status, it shows 'Sorry, no record found'

      Please look into the matter and arrange for my PAN card dispatched to my residential address given in the application.

      Best regards,

      Venkata Suryanarayana
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
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      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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        A
        athLan
        Mar 31, 2021
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        I was expected to receive PAN card on 25th March 2021 by Trackon courier which is not yet received. On Trackon courier website the status is shown as delivered, but I haven't received any courier.
        Trackon Package Number :[protected]
        PAN acknowledgment no :- [protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
        Reply
        NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
        Verified Support
        We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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          F
          Frazel
          Mar 31, 2021
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          Resolved

          Address: Pune

          I applied for correction in Pan card through nsdl website, the application was successful, payment was done and even have received the acknowledgement number. But when i track the status of application it is showing no record found. The application was done on 29th March 2021, and already over 48 hours have been passed. The application was done through e-kyc and e-sign.

          Acknowledgement number: N-[protected]
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
          Reply
          NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
          Verified Support
          We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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            N
            Nanda Kumar Gollu
            Mar 31, 2021
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            I try to update my Name and address on nsdl Pan portal for my Pan card. Payment successful done at nsdl bill desk and at nsdl portal side I got error message saying that name and address change is not possible at nsdl portal side for my Pan. But the deducted charges are not refunded back till now.

            Transaction date:[protected]
            Transaction number:[protected]
            Deducted amount: 106.90
            Transaction done from BHIM UPI app.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 06, 2021
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Apr 06, 2021
            Updated by Nanda Kumar Gollu             Temporary Token Number: [protected]
            Registered Date of Birth:[protected]
            Registered E-Mail ID: [protected]@gmail.com
            View replies
            Temporary Token Number: [protected]
            Registered Date of Birth:[protected]
            Registered E-Mail ID: [protected]@gmail.com
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              R
              Ramsiva2
              Mar 30, 2021
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              Resolved

              I applied for pan correction by ekyc.but it was failed.so kindly refund my paid fee.token number attached as image.
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
              Verified Support
              We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                C
                chandruganapati
                Mar 30, 2021
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                Resolved

                Hi.
                I have created the NPS account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
                Aug 7, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php
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                  R
                  rkp206
                  Mar 30, 2021
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                  Resolved

                  Having pran no but showing invalid
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    G
                    gssvatsav
                    Mar 30, 2021
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                    Resolved

                    I am getting error "registration against this acknowledgement id is pending for confirmation from payment gateway. " Below are acknowledgement details.

                    Ack No : NPS76841041AH
                    Ack Dt : 26/03/2021
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Mar 30, 2021
                    Updated by gssvatsav                     Correct Ack NO : 11447315.
                    View replies
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Reply
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      K
                      KChug
                      Mar 30, 2021
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                      Resolved

                      Greetings,

                      I was in the process of registering for NPS account. While trying to make payment but got stuck at the payment gateway. Now when I’m trying to login using my acknowledgment id and date, I’m not able to do so and getting the following error-
                      “ The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #”

                      Acknowledgement number[protected]
                      Acknowledgement date - 29/03/2021
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        H
                        Hemanth kumar nagarajan
                        Mar 30, 2021
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                        Resolved

                        I have my PRAN account and I did make the payments but still getting this error whenever I try to re-set my password for login.
                        my Pran number:[protected].
                        Mobile number:-[protected]
                        Date of birth:- 10/09/1977
                        Name as per PRAN:- Hemanth Kumar
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          T
                          Tanusree_
                          Mar 30, 2021
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                          Resolved

                          I have registered for PRAN card and got done with all the procedures. I even received my PRAN card and acknowledgement letter through e mail 3 days back. However, i am not able to login and its showing "PRAN not found in database.".
                          Why m i not been able to login, pls reply immediately, matter is urgent.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          same problem mine. Having PRAN no as[protected] but not able to login showing Invalid
                          Reply
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            M
                            MANAGER CW-SRIMADHOPUR
                            Mar 30, 2021
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                            Resolved

                            Sir,
                            I have register NPS account on dated 27.03.2021 and registration is done successfully but when i have logging my account the PRAN data is not found error shows on the screen.
                            name: Sanjay Kumar Trivedi
                            PRAN no:[protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              S
                              saif uddin usmani
                              Mar 30, 2021
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                              I have created NPS Tier 1 account on 29.03.2021. But whenever i am trying to log in or contribute money, message is being received that "PRAN not found in database."

                              However PRAN no. is generated. I have received sms for same. SBI account from where NPS account was created is also showing the PRAN no.
                              my PRAN is[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                R
                                Rest_123
                                from Delhi, Delhi
                                Mar 29, 2021
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                                Resolved

                                Hi,
                                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                Could you please help me with this. As i'm not able to access, or even update my details.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                has the problem been solved???
                                Reply
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  H
                                  Harshagrawal123
                                  Mar 29, 2021
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                                  Resolved

                                  My Acknowledgement Number is 11452436 and the Acknowledgement Date is 29 March 2021.

                                  Every time I try to complete my pending registration, I get this message, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                                  Please look into this, Thanks.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    S
                                    Shyam Sparky
                                    Mar 29, 2021
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                                    Resolved

                                    Address: 55-4-13

                                    I have done payment 106.90rs on 28th march 20201 at time 6:32pm at last my request of pan card details update has been rejected so refund the amount which should i get
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Mar 29, 2021
                                    Updated by Shyam Sparky                                     Please kindly refun 106 ra of mine
                                    View replies
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Apr 7, 2021
                                    Verified Support
                                    We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                                      R
                                      rashmi3073
                                      Mar 29, 2021
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                                      I have been trying to login to this site but each time there occurs that my PRAN is not found in the database although I have been contributing to my NPS account for last 4 years on online mode only. Please help. my PRAN is[protected].
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        S
                                        Sudhakar Bhalavane
                                        Mar 28, 2021
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                                        Resolved

                                        Address: Pune

                                        Dear Concern,
                                        I am facing below error while registration of new NPS account through eNPS portal,
                                        it's stuck up at payment process step and I cannot go further to do payment and complete registration process, this error I am facing from yesterday and still waiting for same,

                                        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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