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Updated: Aug 8, 2025
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C
chandruganapati
Mar 30, 2021
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Hi.
I have created the NPS account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php
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    R
    rkp206
    Mar 30, 2021
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    Having pran no but showing invalid
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      G
      gssvatsav
      Mar 30, 2021
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      I am getting error "registration against this acknowledgement id is pending for confirmation from payment gateway. " Below are acknowledgement details.

      Ack No : NPS76841041AH
      Ack Dt : 26/03/2021
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Mar 30, 2021
      Updated by gssvatsav       Correct Ack NO : 11447315.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
      Reply
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        K
        KChug
        Mar 30, 2021
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        Greetings,

        I was in the process of registering for NPS account. While trying to make payment but got stuck at the payment gateway. Now when I’m trying to login using my acknowledgment id and date, I’m not able to do so and getting the following error-
        “ The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #”

        Acknowledgement number[protected]
        Acknowledgement date - 29/03/2021
        Aug 7, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          H
          Hemanth kumar nagarajan
          Mar 30, 2021
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          Resolved

          I have my PRAN account and I did make the payments but still getting this error whenever I try to re-set my password for login.
          my Pran number:[protected].
          Mobile number:-[protected]
          Date of birth:- 10/09/1977
          Name as per PRAN:- Hemanth Kumar
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            T
            Tanusree_
            Mar 30, 2021
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            Resolved

            I have registered for PRAN card and got done with all the procedures. I even received my PRAN card and acknowledgement letter through e mail 3 days back. However, i am not able to login and its showing "PRAN not found in database.".
            Why m i not been able to login, pls reply immediately, matter is urgent.
            Aug 7, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            same problem mine. Having PRAN no as[protected] but not able to login showing Invalid

            PRAN Registration - Comment #3817090 - Image #0
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              M
              MANAGER CW-SRIMADHOPUR
              Mar 30, 2021
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              Resolved

              Sir,
              I have register NPS account on dated 27.03.2021 and registration is done successfully but when i have logging my account the PRAN data is not found error shows on the screen.
              name: Sanjay Kumar Trivedi
              PRAN no:[protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                saif uddin usmani
                Mar 30, 2021
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                I have created NPS Tier 1 account on 29.03.2021. But whenever i am trying to log in or contribute money, message is being received that "PRAN not found in database."

                However PRAN no. is generated. I have received sms for same. SBI account from where NPS account was created is also showing the PRAN no.
                my PRAN is[protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  R
                  Rest_123
                  from Delhi, Delhi
                  Mar 29, 2021
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                  Resolved

                  Hi,
                  I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                  Could you please help me with this. As i'm not able to access, or even update my details.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  has the problem been solved???
                  Reply
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    H
                    Harshagrawal123
                    Mar 29, 2021
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                    Resolved

                    My Acknowledgement Number is 11452436 and the Acknowledgement Date is 29 March 2021.

                    Every time I try to complete my pending registration, I get this message, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                    Please look into this, Thanks.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      S
                      Shyam Sparky
                      Mar 29, 2021
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                      Resolved

                      Address: 55-4-13

                      I have done payment 106.90rs on 28th march 20201 at time 6:32pm at last my request of pan card details update has been rejected so refund the amount which should i get
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Mar 29, 2021
                      Updated by Shyam Sparky                       Please kindly refun 106 ra of mine
                      View replies
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Apr 7, 2021
                      Verified Support
                      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                        R
                        rashmi3073
                        Mar 29, 2021
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                        I have been trying to login to this site but each time there occurs that my PRAN is not found in the database although I have been contributing to my NPS account for last 4 years on online mode only. Please help. my PRAN is[protected].
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          Sudhakar Bhalavane
                          Mar 28, 2021
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                          Resolved

                          Address: Pune

                          Dear Concern,
                          I am facing below error while registration of new NPS account through eNPS portal,
                          it's stuck up at payment process step and I cannot go further to do payment and complete registration process, this error I am facing from yesterday and still waiting for same,

                          "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            R
                            rizvi14
                            Mar 26, 2021
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                            Resolved

                            Receiving the below error message for my acknowledgment ID 11442113. Kindly resolve it at the earliest as its March ending.

                            The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              J
                              Jayapandi
                              from Bengaluru, Karnataka
                              Mar 26, 2021
                              Resolved
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                              Resolved

                              Hi,
                              I have created the nps account of tier - 1 type. And pran[protected] is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                              Regards,
                              Jayapandi.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                Sonal Vilku
                                Mar 25, 2021
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                                Resolved

                                Address: Jabalpur, M.P.

                                When i put my acknowledgement number on site : https://tin.tin.nsdl.com/pantan/StatusTrack.html, it says 'no record found'.

                                acknowledgement number : [protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 31, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                                Verified Support
                                Apr 06, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                  A
                                  Ajitksahoo17
                                  Mar 24, 2021
                                  Resolved
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                                  Resolved

                                  I have provided all required information for creating my NPS account in https://enps.nsdl.com/. But in payment option i had to change amount, so when i licked back and cancelled it. but when i am trying to login again, it giving following error. Kindly help to fix it.

                                  "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
                                  +1 photos
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Mar 24, 2021
                                  Updated by Ajitksahoo17                                   Ack. ID is 11439057

                                  Verified Support
                                  Mar 26, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valued subscriber and giving us an opportunity to serve you better.
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                                    S
                                    Surendrasanghvi
                                    Mar 24, 2021
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                                    Resolved

                                    I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir/ Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valued subscriber and giving us an opportunity to serve you better.
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                                      R
                                      Rigdhi Sinha
                                      Mar 22, 2021
                                      Resolved
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                                      Resolved

                                      Hi, I am trying to access my PRAN account (online), Everytime I try to reset my password it says "PRAN not found in Database"

                                      Can you please help
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Requesting you to provide 12 digit PRAN or register your query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        S
                                        Sudiptak
                                        Mar 22, 2021
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                                        Resolved

                                        During transaction for NPS registration, the transaction status showed failure, once for UPI and once for QR scan code, but worked when tried through net banking. Although status was failure, payment was debited from account/
                                        Please revert for refund for the failures.

                                        Ack. no.: 11409595
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valued subscriber and giving us an opportunity to serve you better.
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