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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 55

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M
manideep74123
from Bhattiprolu, Andhra Pradesh
Jan 25, 2021
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Address: nellore,524201

I PAID THE PAYMENT SUCCESSFULLY, i received the PRAN number too, just now i paid the payment-jan 25 22:59 IST, i downloaded the PRAN pdf acknowledgement, i didnt receive any mail about credentials and while tracking the status of the application it is saying "PRAN not found in Database"
i didnt receive any credentiuals but i am getting emessages alone pls resolve the issue
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Nishant Dogra
    from New Delhi, Delhi
    Jan 25, 2021
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    I received a text message from NPS about pran number on 1/23/2021 and even after completing e registration through Aadhar, I haven't received an email. I downloaded the welcome kit but when setting a password, it is showing PRAN not found in the database. Even on registring grievance at NPS portal, it is saying pran not found and I am not able to register a grivience as well.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      D
      divyadhina
      from Chennai, Tamil Nadu
      Jan 24, 2021
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      I have registered to APY NPS scheme. And my monthly contribution towards my account is also getting deducted properly. But, when tried to login to the portal, it is saying PRAN not found in database.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        S
        [email protected]
        from Bengaluru, Karnataka
        Jan 24, 2021
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        PRAN NOT IN DATA BASE[protected]
        Payment done pls advise
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          S
          [email protected]
          from Bengaluru, Karnataka
          Jan 24, 2021
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          I have created account in NPS NSDL and tranfered fund but while generating IPIN it is showing PRAN not in data base
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            K
            Kizhakoodan
            from Mumbai, Maharashtra
            Jan 23, 2021
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            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

            Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
            Aug 9, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 25, 2021
            NSDL e-Governance Infrastructure Customer Care's response             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              D
              Debasgho
              from New Delhi, Delhi
              Jan 23, 2021
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              Hi

              PRAN was generated and I got a confirmation email but it says that PRAN is not found in database. Already transferred money. Can you reverse my transaction please?
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                D
                Debasgho
                from New Delhi, Delhi
                Jan 23, 2021
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                Hi.
                I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting IPIN or while login, I am getting error as PRAN not found in database.

                Could you please help me with this as I am not able to access, or even check the contribution made for this PRAN.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  M
                  Mohan514
                  from Hyderabad, Telangana
                  Jan 22, 2021
                  Resolved
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                  Resolved

                  Address: 17-3-522 Dwarakanagar godavarikhani

                  Actually i lost my pan card so i tried to apply for other one, i filled all the details required and after that i did transaction of Rs. 106.90 but the application not get succeed but my money got deducted. In TC shown that in case of money deducted it will be refunded in seven 07 days but almost one 25 days completed but till no. Please I request a refund of Rs. 106.90
                  Name: P.Mohana Chary
                  Mail: [protected]@gmail.com
                  Transaction ID T2012291131072770430541
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 27, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                  Verified Support
                  Jan 29, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    A
                    Anuruddh Sisodiya
                    Jan 22, 2021
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                    Address: New Delhi

                    Dear Sir/Madam,

                    I have opened NPS account on the date of 21-Jan-2021. All the formalities have been done and I have downloaded eSigned form from their sites where all the details are mentioned as like Acknowledgement number, PRAN number etc. So when I want to check my account status from NPS site/NPS application by logging PRAN number, there is showing PRAN not found in database. Kindly make me confirm what is the issue and if there is a issue then please resolve it and give me a solution for this.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                      K
                      Km_Dibya
                      Jan 21, 2021
                      Resolved
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                      Resolved

                      I have applied for new pan card on 21st January 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status, it was shown "sorry, no record found."

                      Please check my application and do the needful.

                      Thanking you
                      Km Dibya
                      Jan 27, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        AhsanUlHaqMisgar
                        from Srinagar, Jammu and Kashmir
                        Jan 21, 2021
                        Resolved
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                        Resolved

                        Sir/madam,

                        I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number . On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application
                        Jan 22, 2021
                        Complaint marked as Resolved 
                        After few hours, status of given acknowledgement number starts showing...
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          nivasshende
                          from Mumbai, Maharashtra
                          Jan 21, 2021
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                          Hello Everyone,

                          I have raised a pan card update request on behalf of my father and completed all required processes.

                          Currently, I am getting the below message while tracking the same. Please let me know if I have to do anything from my side to resolve it.

                          "Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination'"

                          Regards
                          Nivas Shende
                          [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            D
                            diksha.s0211
                            Jan 21, 2021
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                            Getting registration against this acknowledement number is pending for confirmation grom payment gateway
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Acknowledgment No : 11338067
                            Date : 20/01/2021
                            Dob: 02/11/1998
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              M
                              Markunday Singh
                              from Lucknow, Uttar Pradesh
                              Jan 20, 2021
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                              "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

                              I'm unable to move forward with my application. The application id is 11333280. I'm constanly getting the error message " Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                              So, I request you to open the portal for payment for my Acknowledgement id.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                A
                                Aayush Pandit
                                from Noida, Uttar Pradesh
                                Jan 18, 2021
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                                Address: near dwarikadish mandir ,phase II, bhangel ,noida, UP

                                I am not recived y electricity bill till yet and my neighbours were recived on 15, january, 2021 and i have only 4or 5 days to submit the bill of electicity . so please solve my problem as soon as possible
                                Thank You
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Shankar D
                                  Jan 18, 2021
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                                  Address: Bangalore

                                  Its emergency I given my pan card for correction i need correction of my name in my card
                                  Acknowledgement id : [protected]
                                  I need atleast online copy of corrected pan card within 20th of jan 2021 because of my visa purpose.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    S
                                    Savis
                                    from Mumbai, Maharashtra
                                    Jan 18, 2021
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                                    Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400 013

                                    I was registering a new eNPS account and got the acknowledgement number 11335147. However, when I was performing the 1st payment, the transaction failed due to some reason. Now, when I am trying to complete the registration through "Complete Pending Registration", it is throwing an error: "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                                    This has been happening from quite sometime. Please let me know the next steps in account registration.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      N
                                      New user_1
                                      from Mumbai, Maharashtra
                                      Jan 17, 2021
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                                      Hi,

                                      I have registered and created an NPS account through eNPS. Post which I have paid the deposit and received PRAN number through ewelcome kit via email and also received PRAN number on mobile. However, when I was trying to download the payment info, error occurred. Now, when I try to login to create an IPIN, it says that the "PRAN number not found in database".

                                      Kindly look into the matter.

                                      Regards
                                      Bhagya
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        A
                                        AravindVenugopal
                                        from Mumbai, Maharashtra
                                        Jan 17, 2021
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                                        I am trying to login to my NPS account here but I'm getting an error saying PRAN is not found/something went wrong, Please try after sometime.

                                        Please help in validating PRAN and account details.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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