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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 55

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D
Debasgho
from New Delhi, Delhi
Jan 23, 2021
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Hi.
I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting IPIN or while login, I am getting error as PRAN not found in database.

Could you please help me with this as I am not able to access, or even check the contribution made for this PRAN.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Mohan514
    from Hyderabad, Telangana
    Jan 22, 2021
    Resolved
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    Resolved

    Address: 17-3-522 Dwarakanagar godavarikhani

    Actually i lost my pan card so i tried to apply for other one, i filled all the details required and after that i did transaction of Rs. 106.90 but the application not get succeed but my money got deducted. In TC shown that in case of money deducted it will be refunded in seven 07 days but almost one 25 days completed but till no. Please I request a refund of Rs. 106.90
    Name: P.Mohana Chary
    Mail: [protected]@gmail.com
    Transaction ID T2012291131072770430541
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 27, 2021
    NSDL e-Governance Infrastructure Customer Care's response     Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
    Verified Support
    Jan 29, 2021
    NSDL e-Governance Infrastructure Customer Care's response     We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      A
      Anuruddh Sisodiya
      Jan 22, 2021
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      Address: New Delhi

      Dear Sir/Madam,

      I have opened NPS account on the date of 21-Jan-2021. All the formalities have been done and I have downloaded eSigned form from their sites where all the details are mentioned as like Acknowledgement number, PRAN number etc. So when I want to check my account status from NPS site/NPS application by logging PRAN number, there is showing PRAN not found in database. Kindly make me confirm what is the issue and if there is a issue then please resolve it and give me a solution for this.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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        K
        Km_Dibya
        Jan 21, 2021
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        Resolved

        I have applied for new pan card on 21st January 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

        "thank you for using online facility for pan application.

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when i checked my application status, it was shown "sorry, no record found."

        Please check my application and do the needful.

        Thanking you
        Km Dibya
        Jan 27, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
        Reply
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          AhsanUlHaqMisgar
          from Srinagar, Jammu and Kashmir
          Jan 21, 2021
          Resolved
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          Resolved

          Sir/madam,

          I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number . On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application
          Jan 22, 2021
          Complaint marked as Resolved 
          After few hours, status of given acknowledgement number starts showing...
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            nivasshende
            from Mumbai, Maharashtra
            Jan 21, 2021
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            Hello Everyone,

            I have raised a pan card update request on behalf of my father and completed all required processes.

            Currently, I am getting the below message while tracking the same. Please let me know if I have to do anything from my side to resolve it.

            "Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination'"

            Regards
            Nivas Shende
            [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              D
              diksha.s0211
              Jan 21, 2021
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              Getting registration against this acknowledement number is pending for confirmation grom payment gateway
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Acknowledgment No : 11338067
              Date : 20/01/2021
              Dob: 02/11/1998

              Getting payment gateway error - Comment #3789958 - Image #0
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                M
                Markunday Singh
                from Lucknow, Uttar Pradesh
                Jan 20, 2021
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                "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

                I'm unable to move forward with my application. The application id is 11333280. I'm constanly getting the error message " Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                So, I request you to open the portal for payment for my Acknowledgement id.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  A
                  Aayush Pandit
                  from Noida, Uttar Pradesh
                  Jan 18, 2021
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                  Address: near dwarikadish mandir ,phase II, bhangel ,noida, UP

                  I am not recived y electricity bill till yet and my neighbours were recived on 15, january, 2021 and i have only 4or 5 days to submit the bill of electicity . so please solve my problem as soon as possible
                  Thank You
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Shankar D
                    Jan 18, 2021
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                    Address: Bangalore

                    Its emergency I given my pan card for correction i need correction of my name in my card
                    Acknowledgement id : [protected]
                    I need atleast online copy of corrected pan card within 20th of jan 2021 because of my visa purpose.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      S
                      Savis
                      from Mumbai, Maharashtra
                      Jan 18, 2021
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                      Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400 013

                      I was registering a new eNPS account and got the acknowledgement number 11335147. However, when I was performing the 1st payment, the transaction failed due to some reason. Now, when I am trying to complete the registration through "Complete Pending Registration", it is throwing an error: "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                      This has been happening from quite sometime. Please let me know the next steps in account registration.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        N
                        New user_1
                        from Mumbai, Maharashtra
                        Jan 17, 2021
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                        Hi,

                        I have registered and created an NPS account through eNPS. Post which I have paid the deposit and received PRAN number through ewelcome kit via email and also received PRAN number on mobile. However, when I was trying to download the payment info, error occurred. Now, when I try to login to create an IPIN, it says that the "PRAN number not found in database".

                        Kindly look into the matter.

                        Regards
                        Bhagya
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Reply
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          A
                          AravindVenugopal
                          from Mumbai, Maharashtra
                          Jan 17, 2021
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                          I am trying to login to my NPS account here but I'm getting an error saying PRAN is not found/something went wrong, Please try after sometime.

                          Please help in validating PRAN and account details.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            P
                            Pooja Panda
                            from Haldia, West Bengal
                            Jan 17, 2021
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                            Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                            I have opened a NPS account on 17/01/2021 . I got my PRAN generated . I downloaded the file. My money got deducted. But now I am unable to login to the website. It's saying PRAN not found in database. Please guide me .

                            I have my PRAN card generated as[protected]
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              K
                              Kannuu
                              from Kolkata, West Bengal
                              Jan 16, 2021
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                              I hold SGB bonds in IDBI demat but had requested for closure of IDBI demat account and transfer to SBICAP demat buy till date inspite of rigorous follow up with IDBI nothing has been done to transfer my bonds.SGB fetch half yearly interest and I have nothing showing in my demat till date.Further if I feel like selling the bonds I can’t since they are nit reflecting in either of my accounts.
                              Kindly ensure the transfer at the earliest.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jan 16, 2021
                              Updated by Kannuu                               Please find details

                              Jan 24, 2021
                              Updated by Kannuu                               Following up with IDBI (the holding bank) since kast 6 months but nothing done till dare.VFT form was filled up snd submitted but no RRN no.has been given till now.
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                                K
                                kavyaha gowda
                                from Bengaluru, Karnataka
                                Jan 16, 2021
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                                Hi,

                                I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                I am getting the error "PRAN not found in Database" always.

                                Below are my details to contact.

                                Name: Kavya
                                email: kavya.[protected]@gmail.com
                                phone: [protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  J
                                  Joy_Nath25
                                  from Noida, Uttar Pradesh
                                  Jan 16, 2021
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                                  Sir,

                                  I open NPS account but unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                                  Name: Joyanta Nath
                                  PRAN:[protected]
                                  email id: [protected]@yahoo.com
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    H
                                    Honey Anupam Mdp
                                    from Mumbai, Maharashtra
                                    Jan 16, 2021
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                                    Address: New University Medical College Madhepura
                                    Website: MyJio UPI ID 9508326610@jio

                                    Ac [protected]
                                    sbin0061390
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Jan 16, 2021
                                    Updated by Honey Anupam Mdp                                     Please help me My Money You Send Me Sir

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                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      J
                                      jaindipesh101
                                      from Powai, Maharashtra
                                      Jan 14, 2021
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                                      Respected sir/madam,

                                      this is regarding my pan card and tan certificate that my pan card and tan certificate was dispatch and was again send back to nsdl without even coming at the registered address request you to re-dispatch the pan card and tan certificate

                                      pan card details
                                      pan card no:-aaict2819b
                                      pan application no:- [protected]

                                      tan details
                                      tan no:-mumt25057e
                                      tan application no:-[protected]

                                      thanks & regards,
                                      dipesh jain
                                      tronent international private limited
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                        J
                                        Jones arthi
                                        Jan 13, 2021
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                                        I applied for pan card online change correction with temporary token Id [protected] & I have proceed with the payment and the payment was also completed by phone pe upi for Rs.106.9.The aadhar authentication was failed due to some details mismatch
                                        When will I get my refund amount in my account
                                        +1 photos
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                        Reply
                                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                        Reply
                                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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