Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
patnalakalyan
from Hyderabad, Telangana
Apr 18, 2021
Resolved
Report
Copy
Resolved

Hi team,

NSDL system went blank when I submitted OTP for esign authentication in conformation.

Request you to help me to resolve the issue.
Acknowledgement no : HPMC11098795
Dated 18-Apr-21
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
View replies
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Reply
NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
Verified Support
We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nit Kar
    from Mumbai, Maharashtra
    Apr 17, 2021
    Resolved
    Report
    Copy
    Resolved

    I have registered for NPS and I have PRAN[protected]. But when I try to set/reset IPIN, I am getting error - "PRAN not found in database". Also, I did not receive any email to set IPIN for my NPS account.

    Please help immediately.
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      MoHd MizAn
      Apr 17, 2021
      Resolved
      Report
      Copy
      Resolved

      I use NSDL website to create a new pan card of my father Temporary Token is [protected] . I use e-kyc option for her Aadhar verification but it failed due to mismatch information but my refund is not giving me back
      +2 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Apr 17, 2021
      Updated by MoHd MizAn       My email id is [protected]@gmail.com
      DOB 22/08/2002
      View replies
      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
      Verified Support
      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Devarajmuniswamy
        Apr 13, 2021
        Resolved
        Report
        Copy
        Resolved

        I've applied for the changes in the PAN CARD through online 08/03/2021 and new card dispatched on 19th March 2021 from NSDL through TRACK ON COURIER SERVICE but even after 25 days I've not received the card yet inspite of contacting the customer service many times and they promised to deliver within two days but so far I've not received and now while checking the status I've found that it has been sent back to Mumbai office stating address not found, moreover this courier service hasn't contacted me not even a single time, hence kindly sent my PAN card through some reputed courier service and I will pay the courier charges on delivery.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Apr 17, 2021
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
        View replies
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Param Shelar
          Apr 10, 2021
          Resolved
          Report
          Copy
          Resolved

          Delivery of PAN card to wrong address

          PAN card was dispatched on 05-Mar-2021 by Trackon Couriers Pvt. Ltd vide airway bill no.[protected]. However, I haven't received any delivery/notification of the delivery. When I checked through the trackon portal, using the bill number provided, it came into notice that the card has been delivered and signed to an address, to an unknown person, whose phone number does not work. It also shows that my address is a non deliverable area for...
          +2 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          S
          Shikha2598
          Apr 9, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Ujjain

          Dear Sir I had applied for PRAN No . I wish to know how much time is needed to prepare a PRAN Card and when it will be send . Iam a govt employee and not been given salary from the last 6 months.
          My name is Shikha Satpute .please sent me PRAN NO CARD AS SOON AS POSSIBLE
          and my emailid is [protected]@gmail.com
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            saddamskh
            Apr 9, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Pune

            I have register for the NPS from icici bank and didnt reveived the PRAN no. yet
            DOB 7th jan 1992
            Name : Saddam Shaikh
            Aug 7, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sachin900
              Apr 9, 2021
              Resolved
              Report
              Copy
              Resolved

              Please sir refund my amount i apply pan card but e sign not complete and my bank dabite two time same amount i request refund
              upi ref no.[protected] date 05/04/2021 bank of baroda
              second UPI ref no. [protected] date 09/04/2021 bank of baroda
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Prabal Kahlon
                Apr 8, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Gurdaspur punjab

                I paid the fees of 106.90 ruppees but last step of getting otp for e-kyc with aadhaar card is not working as i cannot get otp i click on regenerate otp but it does not work pls help.
                My token number- [protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Kindly DM your PAN/application acknowledgement/Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                Reply
                NSDL e-Governance Infrastructure Customer Care's response, Apr 15, 2021
                Verified Support
                We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  Himesh c patel
                  Apr 6, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Trackon Ahmedabad

                  Tracking number[protected]
                  My pan card was dispatched on 27/march)2021 and on 01/april/2021 arrived in ahmedabad and today is 06/april/2021 still pan card not delivered
                  I am always there at my resident so there is no chance of returning pan card to branch.
                  +1 photos
                  Apr 9, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                  Reply
                  Himesh c patel's [Complaint's author] reply, Apr 9, 2021
                  My acknowledgement - N-881034296618302
                  Trackon tracking no - 620158671278

                  I email trackon, complained on trackon website but no answer by trackon
                  On 6 april i call 3 branches of trackon in ahmedabad i talked with sameer
                  He told that he will send my pan card in 2days
                  And today is 9 april still pan card not delivered
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kamnara1
                    Apr 4, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I, Rupak Narayan Basu, registered with enps. My acknowledge. No[protected] and epran no[protected]. At the time of log in it show pran not located in data base. Pls solve this problem.
                    +1 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Z
                      ZingB
                      Apr 1, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      PRAN account has been created and the EPRAN docket has been received.
                      While setting the iPIN, there is an error stating the PRAN number is invalid
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rahul Samaiya
                        Apr 1, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi team,

                        I am investing in nos from last 7 years and I got to know tht it's digitilized now and I can see everything on the portal .

                        I tried to register but getting error that PRAN is not found in databasr .

                        I am putting correct pran number but still getting the error.

                        Can you please help . I have tried lot of times
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Korde Shivaji
                          Mar 31, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Govt of maharashtra

                          I had received PRAN kit but I had not activated and misplaced by me
                          Can I get another kit
                          I have active account from last 12 yr
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anil Kukkar
                            Mar 31, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 1 D 2 JNV Colony

                            I have created my NPS Account today with PRAN No.[protected] but at the time when trying to transfer funds I am getting a msg "PRAN NOT FOUND IN DATABASE.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Venkata Surya
                              Mar 31, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I applied for PAN Card with some changes in my data and received acknowledgement No. N-[protected] on 29/03/2021. But when I checked for the status, it shows 'Sorry, no record found'

                              Please look into the matter and arrange for my PAN card dispatched to my residential address given in the application.

                              Best regards,

                              Venkata Suryanarayana
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                              Reply
                              NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                              Verified Support
                              We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                athLan
                                Mar 31, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I was expected to receive PAN card on 25th March 2021 by Trackon courier which is not yet received. On Trackon courier website the status is shown as delivered, but I haven't received any courier.
                                Trackon Package Number :[protected]
                                PAN acknowledgment no :- [protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                Reply
                                NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                                Verified Support
                                We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  F
                                  Frazel
                                  Mar 31, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Pune

                                  I applied for correction in Pan card through nsdl website, the application was successful, payment was done and even have received the acknowledgement number. But when i track the status of application it is showing no record found. The application was done on 29th March 2021, and already over 48 hours have been passed. The application was done through e-kyc and e-sign.

                                  Acknowledgement number: N-[protected]
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                  Reply
                                  NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                                  Verified Support
                                  We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nanda Kumar Gollu
                                    Mar 31, 2021
                                    Report
                                    Copy

                                    I try to update my Name and address on nsdl Pan portal for my Pan card. Payment successful done at nsdl bill desk and at nsdl portal side I got error message saying that name and address change is not possible at nsdl portal side for my Pan. But the deducted charges are not refunded back till now.

                                    Transaction date:[protected]
                                    Transaction number:[protected]
                                    Deducted amount: 106.90
                                    Transaction done from BHIM UPI app.
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 06, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                    Apr 06, 2021
                                    Updated by Nanda Kumar Gollu                                     Temporary Token Number: [protected]
                                    Registered Date of Birth:[protected]
                                    Registered E-Mail ID: [protected]@gmail.com
                                    View replies
                                    Temporary Token Number: [protected]
                                    Registered Date of Birth:[protected]
                                    Registered E-Mail ID: [protected]@gmail.com
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Ramsiva2
                                      Mar 30, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I applied for pan correction by ekyc.but it was failed.so kindly refund my paid fee.token number attached as image.
                                      +1 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
                                      Reply
                                      NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                                      Verified Support
                                      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Income Tax Department
                                        1.9
                                        (2508)
                                        VakilSearch Legal Solutions
                                        1.9
                                        (90)
                                        Effizent Seele
                                        1
                                        (22)