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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 49

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R
[email protected]
May 1, 2021
Resolved
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Dear Team,
I was applying for pancard application . i choose E-kyc option. Unfortunately my moible number is not added and i could not proceed with this Application with E-kyc Option. However i already paid online fees for this. Payment information

24-Apr[protected]Apr-2021) TO TRANSFER
INB National Securities Depos NAT_SEC Payments VSBI[protected]IGALABSCD9 106.90

Acknowledgement Number #

Kindly refund this amount.
I have already done other application with Physical documentation options.
Aug 12, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 04, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Verified Support
May 07, 2021
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    J
    jeetuiitn
    from Delhi, Delhi
    May 1, 2021
    Resolved
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    Resolved

    No change in PAN correction status

    I have applied for Father's name change in my Wife's PAN card using nsdl website and the status of the PAN card has not been updated for more than 15 days

    current status is:"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

    Acknowledgment Number : [protected]
    Permanent Account Number (PAN) : OCEPS5075R
    Aug 12, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2021
    NSDL e-Governance Infrastructure Customer Care's response     Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
    View replies
    We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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      P
      Param Shelar
      Apr 28, 2021
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      Weeks ago I filed a complaint on this forum,

      https://www.consumercomplaints.in/nsdl-pan-delivery-of-pan-card-to-wrong-address...⇄

      I still haven't received a response, please look into it
      May 6, 2021
      Complaint marked as Resolved 
      got a call from the courier service, received, but had to go there instead to collect my pan card
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Apr 30, 2021
      NSDL e-Governance Infrastructure Customer Care's response       Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
      Apr 30, 2021
      Updated by Param Shelar       My Acknowledgement number - [protected]

      Trackon consignment number[protected]
      Apr 30, 2021
      Updated by Param Shelar       This is the second time I am sending you my acknowledgement number
      Verified Support
      May 11, 2021
      NSDL e-Governance Infrastructure Customer Care's response       We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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        A
        Aditya2611
        Apr 26, 2021
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        Resolved

        Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013
        Website: Nsdl.co.in

        I have applied for pan card and paid some money but due to some technical error my application got rejected and it shows your refund will be processed. But after many days i call them on their costumer care no. And they said they have sent money but till now i didnt receive it and every time i call them they gave me utr no. But my money haven't processed.
        Aug 5, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
        Reply
        Aditya2611's [Complaint's author] reply, Apr 27, 2021
        0067656685 is my token no.
        26/11/1999 is my dob
        [email protected] is my registered email
        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Reply
        NSDL e-Governance Infrastructure Customer Care's response, May 3, 2021
        Verified Support
        We request you to refer our response sent from the email ID [email protected] for your reference.
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          R
          Raghwendra Tiwari
          Apr 25, 2021
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          Resolved

          PRAN card and Kit not received yet

          Hi,

          I've registered for an NPS account on 27th March. Status of New Registered PRAN card shows "PRAN card is dispatched to Subscriber" but I haven't received my card and any update till today. And I'm not able to track the courier with provided "Airway Bill Number" because the courier name is mentioned as "Professional". That doesn't identify the courier service provider. Please help me to receive my PRAN card and kit.br...
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          S
          Shashi6.k
          Apr 22, 2021
          Resolved
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          Resolved

          I had submitted a request for PAN card reprint and had paid the fees.
          I also received the acknowledgment that the request has been submitted and will be processed.

          But now when I try to check the status of PAN reprint status, I get "Sorry, No record found".

          Below is the details of the mail that I received:
          We refer to your request for Reprint of PAN Card for PAN ATXXXXXX4F submitted to NSDL e-Gov vide Acknowledgement Number [protected] on[protected]:41:22.664 .In this regard, please find enclosed the TAX invoice cum acknowledgement receipt for the request submitted by you.
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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            R
            Rajendra Jalal
            Apr 19, 2021
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            I applied for a duplicate pan card because the earlier one got damaged. I did the ekyc and made the required payment. After doing all the mentioned steps i got an acknowledgement number to get the status, but when i check the status it shows no record found.
            Enclosing the acknowledgement number: [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              P
              patnalakalyan
              from Hyderabad, Telangana
              Apr 18, 2021
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              Hi team,

              NSDL system went blank when I submitted OTP for esign authentication in conformation.

              Request you to help me to resolve the issue.
              Acknowledgement no : HPMC11098795
              Dated 18-Apr-21
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
              Verified Support
              We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                N
                Nit Kar
                from Mumbai, Maharashtra
                Apr 17, 2021
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                I have registered for NPS and I have PRAN[protected]. But when I try to set/reset IPIN, I am getting error - "PRAN not found in database". Also, I did not receive any email to set IPIN for my NPS account.

                Please help immediately.
                Aug 7, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  M
                  MoHd MizAn
                  Apr 17, 2021
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                  Resolved

                  I use NSDL website to create a new pan card of my father Temporary Token is [protected] . I use e-kyc option for her Aadhar verification but it failed due to mismatch information but my refund is not giving me back
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Apr 17, 2021
                  Updated by MoHd MizAn                   My email id is [protected]@gmail.com
                  DOB 22/08/2002
                  View replies
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
                  Verified Support
                  We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                    D
                    Devarajmuniswamy
                    Apr 13, 2021
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                    Resolved

                    I've applied for the changes in the PAN CARD through online 08/03/2021 and new card dispatched on 19th March 2021 from NSDL through TRACK ON COURIER SERVICE but even after 25 days I've not received the card yet inspite of contacting the customer service many times and they promised to deliver within two days but so far I've not received and now while checking the status I've found that it has been sent back to Mumbai office stating address not found, moreover this courier service hasn't contacted me not even a single time, hence kindly sent my PAN card through some reputed courier service and I will pay the courier charges on delivery.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                    View replies
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      P
                      Param Shelar
                      Apr 10, 2021
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                      Resolved

                      Delivery of PAN card to wrong address

                      PAN card was dispatched on 05-Mar-2021 by Trackon Couriers Pvt. Ltd vide airway bill no.[protected]. However, I haven't received any delivery/notification of the delivery. When I checked through the trackon portal, using the bill number provided, it came into notice that the card has been delivered and signed to an address, to an unknown person, whose phone number does not work. It also shows that my address is a non deliverable area for...
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                      S
                      Shikha2598
                      Apr 9, 2021
                      Resolved
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                      Address: Ujjain

                      Dear Sir I had applied for PRAN No . I wish to know how much time is needed to prepare a PRAN Card and when it will be send . Iam a govt employee and not been given salary from the last 6 months.
                      My name is Shikha Satpute .please sent me PRAN NO CARD AS SOON AS POSSIBLE
                      and my emailid is [protected]@gmail.com
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        S
                        saddamskh
                        Apr 9, 2021
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                        Address: Pune

                        I have register for the NPS from icici bank and didnt reveived the PRAN no. yet
                        DOB 7th jan 1992
                        Name : Saddam Shaikh
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          S
                          sachin900
                          Apr 9, 2021
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                          Please sir refund my amount i apply pan card but e sign not complete and my bank dabite two time same amount i request refund
                          upi ref no.[protected] date 05/04/2021 bank of baroda
                          second UPI ref no. [protected] date 09/04/2021 bank of baroda
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                            P
                            Prabal Kahlon
                            Apr 8, 2021
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                            Address: Gurdaspur punjab

                            I paid the fees of 106.90 ruppees but last step of getting otp for e-kyc with aadhaar card is not working as i cannot get otp i click on regenerate otp but it does not work pls help.
                            My token number- [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly DM your PAN/application acknowledgement/Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Apr 15, 2021
                            Verified Support
                            We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                              H
                              Himesh c patel
                              Apr 6, 2021
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                              Resolved

                              Address: Trackon Ahmedabad

                              Tracking number[protected]
                              My pan card was dispatched on 27/march)2021 and on 01/april/2021 arrived in ahmedabad and today is 06/april/2021 still pan card not delivered
                              I am always there at my resident so there is no chance of returning pan card to branch.
                              Apr 9, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                              Reply
                              Himesh c patel's [Complaint's author] reply, Apr 9, 2021
                              My acknowledgement - N-881034296618302
                              Trackon tracking no - 620158671278

                              I email trackon, complained on trackon website but no answer by trackon
                              On 6 april i call 3 branches of trackon in ahmedabad i talked with sameer
                              He told that he will send my pan card in 2days
                              And today is 9 april still pan card not delivered
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                                K
                                Kamnara1
                                Apr 4, 2021
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                                Resolved

                                I, Rupak Narayan Basu, registered with enps. My acknowledge. No[protected] and epran no[protected]. At the time of log in it show pran not located in data base. Pls solve this problem.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Z
                                  ZingB
                                  Apr 1, 2021
                                  Resolved
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                                  Resolved

                                  PRAN account has been created and the EPRAN docket has been received.
                                  While setting the iPIN, there is an error stating the PRAN number is invalid
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    R
                                    Rahul Samaiya
                                    Apr 1, 2021
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                                    Resolved

                                    Hi team,

                                    I am investing in nos from last 7 years and I got to know tht it's digitilized now and I can see everything on the portal .

                                    I tried to register but getting error that PRAN is not found in databasr .

                                    I am putting correct pran number but still getting the error.

                                    Can you please help . I have tried lot of times
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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