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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Last updated Apr 24, 2024
Complaints 5291
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3575
Unresolved
1716
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1800 222 080
861
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+91 22 2499 4200
456
316
+91 22 2499 4200
456
316
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223
196

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+91 22 2491 5217
+91 33 2289 1945
+91 44 2814 4593

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Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India
400013

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NSDL e-Governance Infrastructure reviews & complaints page 49

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C
chandruganapati
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NSDL Error for PRAN not found in database

Hi.
I have created the NPS account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database....
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R
rkp206
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pran problem

Having pran no but showing invalid...
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G
gssvatsav
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Registration against acknowledgement id NPS76841041AH is pending for confirmation from payment gateway.

I am getting error "registration against this acknowledgement id is pending for confirmation from payment gateway. " Below are acknowledgement details.

Ack No : NPS76841041AH
Ack Dt : 26/03/2021...
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K
KChug
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NPS Registration Not able to make payment

Greetings,

I was in the process of registering for NPS account. While trying to make payment but got stuck at the payment gateway. Now when I’m trying to login using my acknowledgment id and date, I’m not able to do so and getting the following error-
“ The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment...
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H
Hemanth kumar nagarajan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN not found in database - 401000200150

I have my PRAN account and I did make the payments but still getting this error whenever I try to re-set my password for login.
my Pran number:[protected].
Mobile number:-[protected]
Date of birth:- 10/09/1977
Name as per PRAN:- Hemanth Kumar...
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T
Tanusree_
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN Registration

I have registered for PRAN card and got done with all the procedures. I even received my PRAN card and acknowledgement letter through e mail 3 days back. However, i am not able to login and its showing "PRAN not found in database.".
Why m i not been able to login, pls reply immediately, matter is urgent....
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M
MANAGER CW-SRIMADHOPUR
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN Data is not found

Sir,
I have register NPS account on dated 27.03.2021 and registration is done successfully but when i have logging my account the PRAN data is not found error shows on the screen.
name: Sanjay Kumar Trivedi
PRAN no:[protected]...
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S
saif uddin usmani
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PRAN not found in database 110192027340

I have created NPS Tier 1 account on 29.03.2021. But whenever i am trying to log in or contribute money, message is being received that "PRAN not found in database."

However PRAN no. is generated. I have received sms for same. SBI account from where NPS account was created is also showing the PRAN no.
my PRAN is[protected]...
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R
Rest_123
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NPS password Issue-Pran not found in database

Hi,
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even update my details....
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H
Harshagrawal123
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NPS Registration Stuck on payment

My Acknowledgement Number is 11452436 and the Acknowledgement Date is 29 March 2021.

Every time I try to complete my pending registration, I get this message, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Please look into this, Thanks....
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S
Shyam Sparky
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E pan update

Address:55-4-13

I have done payment 106.90rs on 28th march 20201 at time 6:32pm at last my request of pan card details update has been rejected so refund the amount which should i get...
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R
rashmi3073
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Complaint about error while attempt to login

I have been trying to login to this site but each time there occurs that my PRAN is not found in the database although I have been contributing to my NPS account for last 4 years on online mode only. Please help. my PRAN is[protected]....
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S
Sudhakar Bhalavane
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Acknowledgement No -11449013 ----Payment gateway error

Address:Pune

Dear Concern,
I am facing below error while registration of new NPS account through eNPS portal,
it's stuck up at payment process step and I cannot go further to do payment and complete registration process, this error I am facing from yesterday and still waiting for same,

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for...
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R
rizvi14
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Stuck at Payment Gateway while registration for NPS

Receiving the below error message for my acknowledgment ID 11442113. Kindly resolve it at the earliest as its March ending.

The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #...
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J
Jayapandi
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN not found in database

Hi,
I have created the nps account of tier - 1 type. And pran[protected] is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Regards,
Jayapandi....
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S
Sonal Vilku
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Panacad acknowledgement number -no record found

Address:Jabalpur, M.P.

When i put my acknowledgement number on site : https://tin.tin.nsdl.com/pantan/StatusTrack.html, it says 'no record found'.

acknowledgement number : [protected]...
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A
Ajitksahoo17
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NPS payment issue

I have provided all required information for creating my NPS account in https://enps.nsdl.com/. But in payment option i had to change amount, so when i licked back and cancelled it. but when i am trying to login again, it giving following error. Kindly help to fix it.

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment...
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S
Surendrasanghvi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Registration enps back no 11435970

I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue...
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R
Rigdhi Sinha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Atal Pension Yojana (APY) and PRAN

Hi, I am trying to access my PRAN account (online), Everytime I try to reset my password it says "PRAN not found in Database"

Can you please help...
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S
Sudiptak
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment got transacted thrice during NPS registration, but showed not successful.

During transaction for NPS registration, the transaction status showed failure, once for UPI and once for QR scan code, but worked when tried through net banking. Although status was failure, payment was debited from account/
Please revert for refund for the failures.

Ack. no.: 11409595...
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