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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 54

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Y
Yaar Bali
Feb 2, 2021
Resolved
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Resolved

Address: Hanuman dhani bhiwani

On 2 February 2021. I filled up the form to make correction in the pan card with token number [protected] and also paid the payment of Rs 106.90 payment was successful but e-sing Aashaar authentication failed so.i want to get my deducted money
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    C
    [email protected]
    from Bengaluru, Karnataka
    Feb 2, 2021
    Resolved
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    Resolved

    Registration against this Acknowledgement Id is pending for confirmation from payment error msg since today morning unable to make payments

    My email id is [protected]@gmail.com
    RegD mobile.no. [protected]
    Rajakumar b b
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
    Reply
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      L
      Loveesh Gupta
      from Mumbai, Maharashtra
      Feb 2, 2021
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      Resolved

      I have applied for TAN acknowledgement on 21Dec 2020, current status shows your application is under process at tin facilitation center.
      Can i know what is the current status or how do we check it online exact status, thanks.
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
      Reply
      Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
      Reply
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        L
        Loveesh Gupta
        from Mumbai, Maharashtra
        Feb 2, 2021
        Resolved
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        Resolved

        I have applied for pan card acknowledgement on 13Jan 2021, current status shows your application is under process at tin facilitation center. Kindly call TIN FC[protected]/46/47/48/49 for further processing of your application.
        Can i know what is the current status or how do we check it online exact status, thanks.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
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          K
          Kritidixit
          Feb 2, 2021
          Resolved
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          Resolved

          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

          I have also not received any email so was not able to E authenticate

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

          also Tried to raise a complain using NSDL website but without PRAN no. it is not possible to raise complain. also it is not taking ACK. number.
          Aug 6, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            A
            aditya thapan
            from Gurgaon, Haryana
            Feb 1, 2021
            Resolved
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            Address: Aditya thapan S/O Rajmohan Thapan Moh. Sarai Meer , Nagina District Bijnor UP

            Hi,

            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              A
              AnkitaG0606
              from kolkata, West Bengal
              Jan 31, 2021
              Resolved
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              Resolved

              I was in the process of registering for nps account. I updated my details and uploaded the required documents. However, while making payment, it got stuck at payment gateway and now I am getting following error everytime I try and log in.

              "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

              Ack id : 11354223
              Ack date : 31/01/2021 (31st January, 2021)

              Request you to please look into it and help me as soon as possible.
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                A
                Asmasm123
                from Delhi, Delhi
                Jan 29, 2021
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                Address: New Delhi

                I am unable to change my telephone number...want to change the Telephone Number as shown in my DP Account
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  Sri Parandhama
                  from Nellore, Andhra Pradesh
                  Jan 28, 2021
                  Resolved
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                  Resolved

                  Hi Team,
                  Today i have made contribution towards NPS billdesk. but transaction got failed and amount got deducted.

                  Please find the transaction number : [protected]

                  Please have a check & refund the same.

                  Thanks
                  Parandhama
                  @[protected]
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    S
                    Sri Parandhama
                    from Nellore, Andhra Pradesh
                    Jan 28, 2021
                    Resolved
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                    Resolved

                    Hi, I have initiated the PAN card name correction in
                    https://www.tin-nsdl.com/services/tan/changemode.html

                    My money got deducted and said that PAN name and AADHAR name in mismatch error. When my amount will be refunded.

                    UPI/[protected]/Payment from Ph/ns
                    dl.[protected]@h/HDFC BANK LTD/

                    Deducted Amount : 71.90

                    Transaction number :[protected]

                    Thanks
                    Parandhama
                    @[protected]
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 02, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Verified Support
                    Feb 08, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      S
                      Sanjay M Harti
                      from Kolkata, West Bengal
                      Jan 27, 2021
                      Resolved
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                      Resolved

                      Hi Team,

                      I registered my self for tier 1 NPS and did the payment as well. Now i would like to login by resetting my password or pin. But im seeing PRAN not found in Database error can you please help?
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        S
                        sneha sm
                        Jan 26, 2021
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                        Resolved

                        Website: www.cra-nsdl.com

                        I registered in NPS and received the PRAN number yesterday. While trying to reset the IPIN for the first time in
                        website www.cra-nsdl.com as mentioned in welcome kit, i am receiving error "PRAN not found in Database"

                        Please suggest what can be done to reset and access the account
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          N
                          Niharasri Reddy
                          Jan 26, 2021
                          Resolved
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                          Resolved

                          Sir/madam,

                          I have applied for new pan card on 25th January 2021 through e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Thanking you
                          Puttamreddy Niharasrireddy
                          +2 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 30, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                          Verified Support
                          Feb 03, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Your PAN card has been dispatched on 27-Jan-2021 by Registered/Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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                            M
                            manideep74123
                            from Bhattiprolu, Andhra Pradesh
                            Jan 25, 2021
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                            Address: nellore,524201

                            I PAID THE PAYMENT SUCCESSFULLY, i received the PRAN number too, just now i paid the payment-jan 25 22:59 IST, i downloaded the PRAN pdf acknowledgement, i didnt receive any mail about credentials and while tracking the status of the application it is saying "PRAN not found in Database"
                            i didnt receive any credentiuals but i am getting emessages alone pls resolve the issue
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              N
                              Nishant Dogra
                              from New Delhi, Delhi
                              Jan 25, 2021
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                              I received a text message from NPS about pran number on 1/23/2021 and even after completing e registration through Aadhar, I haven't received an email. I downloaded the welcome kit but when setting a password, it is showing PRAN not found in the database. Even on registring grievance at NPS portal, it is saying pran not found and I am not able to register a grivience as well.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                D
                                divyadhina
                                from Chennai, Tamil Nadu
                                Jan 24, 2021
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                                I have registered to APY NPS scheme. And my monthly contribution towards my account is also getting deducted properly. But, when tried to login to the portal, it is saying PRAN not found in database.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  S
                                  [email protected]
                                  from Bengaluru, Karnataka
                                  Jan 24, 2021
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                                  PRAN NOT IN DATA BASE[protected]
                                  Payment done pls advise
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    S
                                    [email protected]
                                    from Bengaluru, Karnataka
                                    Jan 24, 2021
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                                    I have created account in NPS NSDL and tranfered fund but while generating IPIN it is showing PRAN not in data base
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      K
                                      Kizhakoodan
                                      from Mumbai, Maharashtra
                                      Jan 23, 2021
                                      Resolved
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                                      Resolved

                                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                      Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 25, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        D
                                        Debasgho
                                        from New Delhi, Delhi
                                        Jan 23, 2021
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                                        Hi

                                        PRAN was generated and I got a confirmation email but it says that PRAN is not found in database. Already transferred money. Can you reverse my transaction please?
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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