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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 54

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A
AmbujSinghTomar
from Noida, Uttar Pradesh
Feb 4, 2021
Resolved
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I am selected for IAF. They are demanding PAN Card for which I had applied on 11 January, 2021 But it's status is still showing that " Your application is under process at NSDL TIN facilitation center. My acknowledgement no. is [protected]
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    B
    bilaljmi786
    from Varanasi, Uttar Pradesh
    Feb 4, 2021
    Resolved
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    Resolved

    I registered for eNPS using ekyc and got the pran on email but when I try to set iPIN, the site says no pran found in database or invalid PRAN.

    Please let me know when will I be able to use these pran. I am also unable to track the status of this newly created pran.

    Thanks & Regards,
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      V
      venkatesun bhashyam
      Feb 4, 2021
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      Resolved

      Website: enps.nsdl.co

      Was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error for many days.

      "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

      Aknowledgement No; 11306363
      Date: 02/01/2021
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        B
        Balasaheb Dhaigude
        from Pune, Maharashtra
        Feb 3, 2021
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        Resolved

        I have completed my registration process also i got PRAN number which is[protected]
        But still showing PRAN not found in database.
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          H
          HanishSingla
          from Gurgaon, Haryana
          Feb 2, 2021
          Resolved
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          Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

          I have paid using UPI QR code

          Name - hanish singla
          Ack no[protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            R
            Ralse Mories
            from Hyderabad, Telangana
            Feb 2, 2021
            Resolved
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            Getting error "PRAN not found in Database", when trying to log in or change password
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              N
              nikita1808
              from Mumbai, Maharashtra
              Feb 2, 2021
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              I started my PAN registration process on feb-2020, and i didn't complete the registration at that time.

              Now the problem is that I can't login into my incomplete application form using the Temporary Token Number.
              Whenever I try to login into the "registered user" section of the online PAN application, It shows the error message as "Your Request cannot be Processed.Please try after some time"
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Feb 05, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              Feb 05, 2021
              Updated by nikita1808               Token number: [protected]
              DOB:18/08/1999
              E-mail:[protected]@gmail.com
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                Y
                Yaar Bali
                Feb 2, 2021
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                Resolved

                Address: Hanuman dhani bhiwani

                On 2 February 2021. I filled up the form to make correction in the pan card with token number [protected] and also paid the payment of Rs 106.90 payment was successful but e-sing Aashaar authentication failed so.i want to get my deducted money
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  C
                  [email protected]
                  from Bengaluru, Karnataka
                  Feb 2, 2021
                  Resolved
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                  Resolved

                  Registration against this Acknowledgement Id is pending for confirmation from payment error msg since today morning unable to make payments

                  My email id is [protected]@gmail.com
                  RegD mobile.no. [protected]
                  Rajakumar b b
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                  Reply
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    L
                    Loveesh Gupta
                    from Mumbai, Maharashtra
                    Feb 2, 2021
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                    Resolved

                    I have applied for TAN acknowledgement on 21Dec 2020, current status shows your application is under process at tin facilitation center.
                    Can i know what is the current status or how do we check it online exact status, thanks.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                    Reply
                    Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      L
                      Loveesh Gupta
                      from Mumbai, Maharashtra
                      Feb 2, 2021
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                      Resolved

                      I have applied for pan card acknowledgement on 13Jan 2021, current status shows your application is under process at tin facilitation center. Kindly call TIN FC[protected]/46/47/48/49 for further processing of your application.
                      Can i know what is the current status or how do we check it online exact status, thanks.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
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                        K
                        Kritidixit
                        Feb 2, 2021
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                        Resolved

                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                        I have also not received any email so was not able to E authenticate

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                        also Tried to raise a complain using NSDL website but without PRAN no. it is not possible to raise complain. also it is not taking ACK. number.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Reply
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                          A
                          aditya thapan
                          from Gurgaon, Haryana
                          Feb 1, 2021
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                          Address: Aditya thapan S/O Rajmohan Thapan Moh. Sarai Meer , Nagina District Bijnor UP

                          Hi,

                          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          Reply
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                            A
                            AnkitaG0606
                            from kolkata, West Bengal
                            Jan 31, 2021
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                            Resolved

                            I was in the process of registering for nps account. I updated my details and uploaded the required documents. However, while making payment, it got stuck at payment gateway and now I am getting following error everytime I try and log in.

                            "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                            Ack id : 11354223
                            Ack date : 31/01/2021 (31st January, 2021)

                            Request you to please look into it and help me as soon as possible.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              A
                              Asmasm123
                              from Delhi, Delhi
                              Jan 29, 2021
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                              Address: New Delhi

                              I am unable to change my telephone number...want to change the Telephone Number as shown in my DP Account
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                Sri Parandhama
                                from Nellore, Andhra Pradesh
                                Jan 28, 2021
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                                Resolved

                                Hi Team,
                                Today i have made contribution towards NPS billdesk. but transaction got failed and amount got deducted.

                                Please find the transaction number : [protected]

                                Please have a check & refund the same.

                                Thanks
                                Parandhama
                                @[protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  S
                                  Sri Parandhama
                                  from Nellore, Andhra Pradesh
                                  Jan 28, 2021
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                                  Resolved

                                  Hi, I have initiated the PAN card name correction in
                                  https://www.tin-nsdl.com/services/tan/changemode.html

                                  My money got deducted and said that PAN name and AADHAR name in mismatch error. When my amount will be refunded.

                                  UPI/[protected]/Payment from Ph/ns
                                  dl.[protected]@h/HDFC BANK LTD/

                                  Deducted Amount : 71.90

                                  Transaction number :[protected]

                                  Thanks
                                  Parandhama
                                  @[protected]
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 02, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Verified Support
                                  Feb 08, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    S
                                    Sanjay M Harti
                                    from Kolkata, West Bengal
                                    Jan 27, 2021
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                                    Resolved

                                    Hi Team,

                                    I registered my self for tier 1 NPS and did the payment as well. Now i would like to login by resetting my password or pin. But im seeing PRAN not found in Database error can you please help?
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      S
                                      sneha sm
                                      Jan 26, 2021
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                                      Resolved

                                      Website: www.cra-nsdl.com

                                      I registered in NPS and received the PRAN number yesterday. While trying to reset the IPIN for the first time in
                                      website www.cra-nsdl.com as mentioned in welcome kit, i am receiving error "PRAN not found in Database"

                                      Please suggest what can be done to reset and access the account
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        N
                                        Niharasri Reddy
                                        Jan 26, 2021
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                                        Resolved

                                        Sir/madam,

                                        I have applied for new pan card on 25th January 2021 through e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Thanking you
                                        Puttamreddy Niharasrireddy
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 30, 2021
                                        NSDL e-Governance Infrastructure Customer Care's response                                         We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                                        Verified Support
                                        Feb 03, 2021
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Your PAN card has been dispatched on 27-Jan-2021 by Registered/Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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