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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 53

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nitin murkute
from Chandrapur, Maharashtra
Feb 18, 2021
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Address: INCOME TAX PAN SERVICES UNIT NSDL PUNE-411016
Website: www.tin.tin.nsdl.com

Respected sir/madam I have applied for PAN data correction for my wife, acknowledgement number 'N-[protected]' submitted all required documents for that but now APPLICATION TRACKING INFORMATION SHOWING THE FOLLOWING MESSAGE AS-
Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination'
SO WHAT DOES ABOVE MESSAGE MEANS, IS THERE ANY PROBLEMS IN MY PAN DATA CORRECTION OR WHAT ? WHEN WILL BE MY APPLICATION PROCESSED AND WHEN WILL I GET MY CORRECTED PAN, AT LEAST BY MAIL? PLEASE KINDLY CLEAR THIS ISSUE, I URGENTLY NEEDS MY WIFES PAN FOR IMPORTANT WORK, WHEN ASKED TO NSDL CUSTOMER CARE NO. THEY ARE NOT HELPING ANYMORE, PLEASE HELP
THANKING YOU
Aug 13, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2021
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
Verified Support
Feb 25, 2021
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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    Divyashree Mohan
    from Ankasandra, Karnataka
    Feb 16, 2021
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    Address: NO.1248/A,NEW NO-8,9TH B CROSS, KAVI RANNA ROAD,SRINAGAR

    I have created the nps account of tier - 1 and tier - 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      DEVI E-CENTER
      Feb 14, 2021
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      Acknowledgment Number : [protected] Name : RAJEDRAN SARANYA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending??
      Feb 17, 2021
      Complaint marked as Resolved 
      Resolved
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Feb 25, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card has been dispatched on 17-Feb-2021 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.
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        Prantik
        from Kolkata, West Bengal
        Feb 14, 2021
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        I have created the nps account of tier - 1 type, and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          omkar Goswami
          Feb 13, 2021
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          Dear sir/madam

          I have applied for new pan card on 12th november 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message, If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.".Please help check my application. I need my pan card as soon as possible.

          Thank you.
          Aug 13, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Feb 22, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
          Verified Support
          Feb 25, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            D
            Dwij S
            Feb 12, 2021
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            I received my pan card a few months ago... I recently tried to use it to make a demat account. But whenever i use it, it says invalid. The egovernence website shows that my pan is active and matches the database. My pan is also successfully linked with my adhar card. But everywhere else it shows invalid.
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              Arnab Srimani
              Feb 12, 2021
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              Address: Flat no 2F, Anushka Towers, 10/2A Umakanta Sen Lane, Near Shantibon Apartment

              After registering in NPS, PRAN no is made available. But for first time Login, error is showing "Error pran not found in database"
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                K
                kumara rec
                from Anekal, Karnataka
                Feb 11, 2021
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                Name to be printed on card is wrongly mentioned in application form

                Dear Sir,

                I am very poor family, and filled the online application fform over the internet with the help of college student for New PAN Card
                Acknowledgement Number :
                N-[protected]
                Dated : 31/12/2020

                My application has been rejected due to reason of "Name to be printed on card is wrongly mentioned in application form". Now, I am not able to fill up again. I would request you to please...
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                I
                from Powai, Maharashtra
                Feb 10, 2021
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                Address: Khurai Sajor Leikai, imphal east , manipur

                A Manipur guy in the name of Khangengbam Chingkheinganba Singh s/o Kh Basantakumar Singh and Kh Jamuna Devi of Thoubal Athokpam Awang Leikai, Manipur is looted a big amount of Rs 4000 crores from Birla Emporiums Pvt Ltd at Khurai Sajor Leikai, Imphal East, Manipur. He was recruited as an ordinary stock trader in the stock trading department of the company and he worked for a few weeks in my company and ran away and hide till now with this big amount. When we try our best to get justice for this crime, we even reported to police and registered a court case but till now no benefit of our effort and hardwork. When we pressurize him to return back our money he even played a terrorist game in the name of Korkom with Manipur Commando and trying to take advantage of this and take away our money without any returning back. Even, Manipur commando has reported us that he is an associate of korkom a terrorist group in the region. He even try to steal and snatch my company using their communal people. Therefore, kindly assist my company to recover the amount from him as soon as possible.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Lingaraj vg
                  Feb 10, 2021
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                  I have created an NPS account by paying 500 rs. but unable to open the account. Instead, it says PRAN not found in database
                  PRAN No:[protected]
                  Date:10/02/2021
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    V
                    vinoth3792
                    Feb 10, 2021
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                    I have created the nps account of tier - 1 type(10/feb/2021). And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      K
                      knagora
                      from Bengaluru, Karnataka
                      Feb 9, 2021
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                      Hi, i am kailash.my pran no is[protected].
                      i want my PRAN card.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Prashasti P
                        from Bengaluru, Karnataka
                        Feb 9, 2021
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                        I have opened my Atal Pension Yojana account through SBI last month and my PRAN was activated online.
                        APY PRAN :[protected]
                        Bank Account:[protected]

                        When i try to reset my password via
                        https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...

                        It is giving error PRAN not found in database . Contribution for the above account was deducted as i can see in the statement . So, not sure on why the password reset is not working. Could you please check and fix the password reset option ?

                        I tried Password reset via OTP sent to SMS
                        Password reset via Nodal Office.
                        In both options, i am getting the same error
                        Aug 18, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 17, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          A
                          ArchitG
                          Feb 9, 2021
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                          Hello Team,

                          I have opened NPS on 8/02/2021 and I have also got the ePRAN card but suddenly the site started buffering and I was not able to complete the last two steps which were the "esign registration and complete" so I went to PRAN login but while I'm registering for the IPIN I'm getting error "Pran not found in database", so it's my humble request from you to please assist me over this.

                          Name: Archit Goel
                          Mobile No. [protected]
                          email id: [protected]@gmail.com
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            Rajaram Borhade
                            from Noida, Uttar Pradesh
                            Feb 8, 2021
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                            Acknowledge id is pending payment gateway

                            Acknowledge Id is pending for payment gateway while my session is expired, I want complete the payment and process please help ASAP...
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                            Rajaram Borhade
                            from Noida, Uttar Pradesh
                            Feb 8, 2021
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                            I am stuck at payment gateway, I was not able to complete my payment as my session was expired, now I am retrying to complete registration process but getting error, "acknowledge I'd pending for payment gateway" please resolve ASAP
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              A
                              Amit Shankar Panda
                              Feb 7, 2021
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                              Hi,

                              I am seeing the below error while trying to complete the eNPS registration process.

                              "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                              Acknowledge no: 11364889
                              Acknowledgement date: 06/02/2021

                              Could you please resolve this quickly.

                              Regards,
                              Amit
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Y
                                Yog Daftary
                                from Bengaluru, Karnataka
                                Feb 6, 2021
                                Resolved
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                                I had opened NPS account from PayTM money, i have also received physical PRAN card, but when i tried to login through cra-nsdl.com, it shows me an error message that my Pran is not found in database, not even able to reset/set the password

                                Also note, i have successfully made contributions in Tier I and Tier II through Paytm Money for 4 times in last month

                                My pran no is[protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 17, 2021
                                NSDL e-Governance Infrastructure Customer Care's response
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  rajeshgehlawat
                                  from Delhi, Delhi
                                  Feb 6, 2021
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                                  Payment is deducted from my account but the process didn't get complete on the NPS website.

                                  I could not complete my NPS registration. When trying to login again - I am getting this message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

                                  ACK Number: 11066099
                                  Acknowledgement Date - 5/2/2021
                                  Feb 10, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 17, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  My PAN no is ABSPY5244M, I have applied for PAN correction during VID verification an error has been occured and verification got rejected. my payment for correction is also deducted.

                                  In view of above it is requested that my payment for the same may be refunded as soon as possible.

                                  Thank You

                                  Regards

                                  Narender Yadav
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                                    damanp
                                    from Nawanshahr, Punjab
                                    Feb 4, 2021
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                                    Address: PLOT NO-151, STREET NO-1, GURU GOBIND SINGH NAGAR, TIBBA ROAD

                                    Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                                    I am not able to do the payment
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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