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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 53

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A
Arnab Srimani
Feb 12, 2021
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Address: Flat no 2F, Anushka Towers, 10/2A Umakanta Sen Lane, Near Shantibon Apartment

After registering in NPS, PRAN no is made available. But for first time Login, error is showing "Error pran not found in database"
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    K
    kumara rec
    from Anekal, Karnataka
    Feb 11, 2021
    Resolved
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    Resolved

    Name to be printed on card is wrongly mentioned in application form

    Dear Sir,

    I am very poor family, and filled the online application fform over the internet with the help of college student for New PAN Card
    Acknowledgement Number :
    N-[protected]
    Dated : 31/12/2020

    My application has been rejected due to reason of "Name to be printed on card is wrongly mentioned in application form". Now, I am not able to fill up again. I would request you to please...
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    I
    from Powai, Maharashtra
    Feb 10, 2021
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    Address: Khurai Sajor Leikai, imphal east , manipur

    A Manipur guy in the name of Khangengbam Chingkheinganba Singh s/o Kh Basantakumar Singh and Kh Jamuna Devi of Thoubal Athokpam Awang Leikai, Manipur is looted a big amount of Rs 4000 crores from Birla Emporiums Pvt Ltd at Khurai Sajor Leikai, Imphal East, Manipur. He was recruited as an ordinary stock trader in the stock trading department of the company and he worked for a few weeks in my company and ran away and hide till now with this big amount. When we try our best to get justice for this crime, we even reported to police and registered a court case but till now no benefit of our effort and hardwork. When we pressurize him to return back our money he even played a terrorist game in the name of Korkom with Manipur Commando and trying to take advantage of this and take away our money without any returning back. Even, Manipur commando has reported us that he is an associate of korkom a terrorist group in the region. He even try to steal and snatch my company using their communal people. Therefore, kindly assist my company to recover the amount from him as soon as possible.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      L
      Lingaraj vg
      Feb 10, 2021
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      I have created an NPS account by paying 500 rs. but unable to open the account. Instead, it says PRAN not found in database
      PRAN No:[protected]
      Date:10/02/2021
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        V
        vinoth3792
        Feb 10, 2021
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        I have created the nps account of tier - 1 type(10/feb/2021). And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          K
          knagora
          from Bengaluru, Karnataka
          Feb 9, 2021
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          Hi, i am kailash.my pran no is[protected].
          i want my PRAN card.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            P
            Prashasti P
            from Bengaluru, Karnataka
            Feb 9, 2021
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            I have opened my Atal Pension Yojana account through SBI last month and my PRAN was activated online.
            APY PRAN :[protected]
            Bank Account:[protected]

            When i try to reset my password via
            https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...

            It is giving error PRAN not found in database . Contribution for the above account was deducted as i can see in the statement . So, not sure on why the password reset is not working. Could you please check and fix the password reset option ?

            I tried Password reset via OTP sent to SMS
            Password reset via Nodal Office.
            In both options, i am getting the same error
            Aug 18, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Feb 17, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              A
              ArchitG
              Feb 9, 2021
              Resolved
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              Resolved

              Hello Team,

              I have opened NPS on 8/02/2021 and I have also got the ePRAN card but suddenly the site started buffering and I was not able to complete the last two steps which were the "esign registration and complete" so I went to PRAN login but while I'm registering for the IPIN I'm getting error "Pran not found in database", so it's my humble request from you to please assist me over this.

              Name: Archit Goel
              Mobile No. [protected]
              email id: [protected]@gmail.com
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                R
                Rajaram Borhade
                from Noida, Uttar Pradesh
                Feb 8, 2021
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                Acknowledge id is pending payment gateway

                Acknowledge Id is pending for payment gateway while my session is expired, I want complete the payment and process please help ASAP...
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                R
                Rajaram Borhade
                from Noida, Uttar Pradesh
                Feb 8, 2021
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                I am stuck at payment gateway, I was not able to complete my payment as my session was expired, now I am retrying to complete registration process but getting error, "acknowledge I'd pending for payment gateway" please resolve ASAP
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  Amit Shankar Panda
                  Feb 7, 2021
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                  Hi,

                  I am seeing the below error while trying to complete the eNPS registration process.

                  "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                  Acknowledge no: 11364889
                  Acknowledgement date: 06/02/2021

                  Could you please resolve this quickly.

                  Regards,
                  Amit
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Y
                    Yog Daftary
                    from Bengaluru, Karnataka
                    Feb 6, 2021
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                    I had opened NPS account from PayTM money, i have also received physical PRAN card, but when i tried to login through cra-nsdl.com, it shows me an error message that my Pran is not found in database, not even able to reset/set the password

                    Also note, i have successfully made contributions in Tier I and Tier II through Paytm Money for 4 times in last month

                    My pran no is[protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 17, 2021
                    NSDL e-Governance Infrastructure Customer Care's response
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      R
                      rajeshgehlawat
                      from Delhi, Delhi
                      Feb 6, 2021
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                      Resolved

                      Payment is deducted from my account but the process didn't get complete on the NPS website.

                      I could not complete my NPS registration. When trying to login again - I am getting this message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

                      ACK Number: 11066099
                      Acknowledgement Date - 5/2/2021
                      +1 photos
                      Feb 10, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 17, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      My PAN no is ABSPY5244M, I have applied for PAN correction during VID verification an error has been occured and verification got rejected. my payment for correction is also deducted.

                      In view of above it is requested that my payment for the same may be refunded as soon as possible.

                      Thank You

                      Regards

                      Narender Yadav
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                        D
                        damanp
                        from Nawanshahr, Punjab
                        Feb 4, 2021
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                        Address: PLOT NO-151, STREET NO-1, GURU GOBIND SINGH NAGAR, TIBBA ROAD

                        Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                        I am not able to do the payment
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          A
                          AmbujSinghTomar
                          from Noida, Uttar Pradesh
                          Feb 4, 2021
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                          Resolved

                          I am selected for IAF. They are demanding PAN Card for which I had applied on 11 January, 2021 But it's status is still showing that " Your application is under process at NSDL TIN facilitation center. My acknowledgement no. is [protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            B
                            bilaljmi786
                            from Varanasi, Uttar Pradesh
                            Feb 4, 2021
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                            Resolved

                            I registered for eNPS using ekyc and got the pran on email but when I try to set iPIN, the site says no pran found in database or invalid PRAN.

                            Please let me know when will I be able to use these pran. I am also unable to track the status of this newly created pran.

                            Thanks & Regards,
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              V
                              venkatesun bhashyam
                              Feb 4, 2021
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                              Website: enps.nsdl.co

                              Was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error for many days.

                              "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                              Aknowledgement No; 11306363
                              Date: 02/01/2021
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                Balasaheb Dhaigude
                                from Pune, Maharashtra
                                Feb 3, 2021
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                                Resolved

                                I have completed my registration process also i got PRAN number which is[protected]
                                But still showing PRAN not found in database.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  H
                                  HanishSingla
                                  from Gurgaon, Haryana
                                  Feb 2, 2021
                                  Resolved
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                                  Resolved

                                  Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                                  I have paid using UPI QR code

                                  Name - hanish singla
                                  Ack no[protected]
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    Ralse Mories
                                    from Hyderabad, Telangana
                                    Feb 2, 2021
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                                    Resolved

                                    Getting error "PRAN not found in Database", when trying to log in or change password
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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