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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Dec 13, 2025
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3580
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NSDL e-Governance Infrastructure reviews & complaints page 48

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C
Chetakp
May 30, 2021
Resolved
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Hi,
I had made online payment of Rs. 106.90 via PayTM UPI and also have payment reciept of same, for change in PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made through Bill Desk (Debit Card) on 29-May-2021. But after entering OTP page did not proceed and said unable to process due to error.

Kindly look into the matter as soon as possible.

Token Number - [protected]
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
Verified Support
Jun 04, 2021
NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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    Ravichandra90
    May 29, 2021
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    Hi Team
    While trying to reset my password am getting error as PRAN not found in database

    PRAN number:[protected]
    Aug 5, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      R
      rajvinderkaur
      May 29, 2021
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      Dear Sir/Madam,
      I applied for change in pan card but unfortunately it was declined on the date 18th may 2021, for which i not got refund. My token no. is [protected] & my request id is 2270615(Transaction Id :[protected]
      Kindly update me about my request.
      Aug 5, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2021
      Verified Support
      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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        S
        Shanmuganathan T
        May 25, 2021
        Resolved
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        Consignment Number: [protected]
        Mobile/Phone Number: [protected]

        Acknowledgement number - [protected]

        I have applied for PAN Card earlier this month. I've got confirmation message from NSDL stating that PAN Card has been allocated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

        When I use the number to track my card online in the trackon website it shows out for delivery on 18th May. I havent recieved till now and no one is picking up the call.

        AWB Tracking Number[protected]
        Jun 22, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Ack Number - [protected]
        Reply
        Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
        Reply
        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2021
        Verified Support
        We request you to refer our response sent from the email ID [email protected] for your reference.
        Hello. I haven't got the pan card yet but it is showing as delivered in the system. Please clear this
        Reply
        Hello please update on the above
        Reply
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          V
          Vib balan
          May 20, 2021
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          Respected Sir / Madam,

          I have applied for my two-wheeler policy today without verification of the previous policy, and that your company stated the insurance will be closed on 25th May 2021, and immediately I have renewed the policy and softcopy received from you. thereafter verified my previous policy which i had purchased from you on 16.11.2020 the said policy will be expired only on 15.11.2021, so kindly verify and do need full as soon as possible and take necessaery acton to refund the amount.

          1)Policy Number:
          [protected]
          2)Policy Number:
          [protected]

          cell No.[protected], [protected]

          [protected]@gmail.com


          thanks, Reg:
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            R
            Rajkumar007777
            May 18, 2021
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            Address: Phulsanda Hira, bijnor, uttar pradesh

            My name is Raj Kumar a costumer of nsdl payments bank my account no is[protected]. My account is blocked before 10 days by saying that account is blocked for internal investigation and they told me to wait for 7 days but after following all their procedure. after 15 days account is still debit freezed. My father is suffering from covid 19 and I need money badly please help..
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              V
              Venkatesh Yedururu
              May 17, 2021
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              Resolved

              Address: H-no 18-5-555, Near Kids Paradise School, Aliyabad, Hyderabad - 500053

              Hello,

              I have applied for pan card with change of name and could see the status of the pan card as undelivered and returned to NSDL.

              I am pretty sure that I have not received any call or no one has reached out to the address mentioned in the application.

              Therefore, Kindly request you to re-dispatch the card to the mentioned Address.

              Below are the details of the request:

              Acknowledgement Number : [protected]

              Applicant Name : Yedururu Sujatha

              Status :

              Your PAN card dispatched by Registered/Speed Post** vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 26-Apr-2021. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.

              ** EMXXXXXXXXX represents Airway Bill Number for Speed Post & RMXXXXXXXXX represents Airway Bill Number for Registered Post.
              Aug 5, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
              Reply
              NSDL e-Governance Infrastructure Customer Care's response, May 24, 2021
              Verified Support
              We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                D
                Deep0101
                May 15, 2021
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                I had applied for a reprint of PAN card few days back by making online payment. I received 15 digit acknowledgement number by email along with tax invoice receipt.
                Yesterday I got this sms from NSDL :
                "Data updated for PAN *****3D. Card sent by TRACKON AWB 60********40 will be delivered in due time. visit https://tin.tin.nsdl.com/pantan/ - NSDLeGov

                When I entered the 15 digit acknowledgement number in nsdl website I get "no records found"

                When I entered the trackon number in the website http://trackoncourier.com
                it shows "Arrived at Destination" yesterday itself.

                I have not yet received my PAN card
                May 15, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                Verified Support
                May 21, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  S
                  sunny98260
                  May 15, 2021
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                  My ekyc did not complete for dut to some issues money not refunded till now.
                  token no = [protected]
                  dob = 01/01/1975
                  EMAIL = [protected]@gmail.com
                  refunded my money as soon as possible.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, May 21, 2021
                  Verified Support
                  We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                    D
                    Dinubha Zala
                    May 14, 2021
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                    Address: Pethapur Gandhinagar

                    Hello Support,

                    My self, Dinubha Zala, I am trying to create new account in NPS
                    as i am Indian and i have selected US person = no in Contact Detail tab then also it is require to enter "FATCA Details", i think this is bug in the soflware.

                    Please update and let us know so we can proceed for further
                    Please find image in this.

                    [protected]
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    May 18, 2021
                    Updated by Dinubha Zala                     please provide you update, i am waiting for you respose
                    May 18, 2021
                    Updated by Dinubha Zala                     i have called many times on [protected] but no one is picking my call...
                    Verified Support
                    Jun 04, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      G
                      Gauravpatil1461
                      May 8, 2021
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                      Resolved

                      As i applied for the correction of my name and daate of birth in pancard on the basis of adhaar card but as i checked online application it shows discrepancy found in pan card as i send the documents by singed on form by a gajeted officer and still the application is not proceeded please update as soon as posssible
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, May 14, 2021
                      Verified Support
                      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                        Z
                        Zedan Saheer
                        May 3, 2021
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                        Pan card OTP not received after payment

                        So I tried making a pan card from my Aadhaar details and successfully made one and proceeded to payment after payment there was otp authentication and I'm not able to receive the otp even after waiting for more than 10 minutes!
                        .
                        .
                        Date of incident : 3/05/2021
                        Email id : zed.[protected]@gmail.com
                        Token number : [protected]
                        .
                        .
                        please help me resolve this problem because i have already made...
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                        U
                        Usha Mardia
                        May 3, 2021
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                        I'd applied for a duplicate copy of my PAN card and it has been shipped. The courier services (trackon courier) have the PAN card since 19th April but they have made no attempt to deliver the package. I have been calling the local and national numbers of the courier company but there is no response.

                        They won't even allow me to register a complaint on the website. I needed the PAN card urgently and with no option to contact the courier company can you please advise what should I do next?
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                        Verified Support
                        We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                          S
                          Syed Amir 6661
                          May 2, 2021
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                          Resolved

                          Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.

                          I have applied for the pan card and paid the fees through my debit card, but the e-kyc failed due to which it displayed the following message :
                          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                          Please refund my money. Details are given below:
                          Token no. [protected]
                          Dob: 18/04/2001
                          Name: Irshad Ahmad Sheikh
                          E mail: [protected]@gmail.com
                          Phone no [protected]
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          When will be money refunded
                          Reply
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                          Reply
                          NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                          Verified Support
                          We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                            R
                            [email protected]
                            May 1, 2021
                            Resolved
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                            Dear Team,
                            I was applying for pancard application . i choose E-kyc option. Unfortunately my moible number is not added and i could not proceed with this Application with E-kyc Option. However i already paid online fees for this. Payment information

                            24-Apr[protected]Apr-2021) TO TRANSFER
                            INB National Securities Depos NAT_SEC Payments VSBI[protected]IGALABSCD9 106.90

                            Acknowledgement Number #

                            Kindly refund this amount.
                            I have already done other application with Physical documentation options.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 04, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Verified Support
                            May 07, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              J
                              jeetuiitn
                              from Delhi, Delhi
                              May 1, 2021
                              Resolved
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                              Resolved

                              No change in PAN correction status

                              I have applied for Father's name change in my Wife's PAN card using nsdl website and the status of the PAN card has not been updated for more than 15 days

                              current status is:"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

                              Acknowledgment Number : [protected]
                              Permanent Account Number (PAN) : OCEPS5075R
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 04, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                              View replies
                              We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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                                P
                                Param Shelar
                                Apr 28, 2021
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                                Resolved

                                Weeks ago I filed a complaint on this forum,

                                https://www.consumercomplaints.in/nsdl-pan-delivery-of-pan-card-to-wrong-address...⇄

                                I still haven't received a response, please look into it
                                May 6, 2021
                                Complaint marked as Resolved 
                                got a call from the courier service, received, but had to go there instead to collect my pan card
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 30, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                                Apr 30, 2021
                                Updated by Param Shelar                                 My Acknowledgement number - [protected]

                                Trackon consignment number[protected]
                                Apr 30, 2021
                                Updated by Param Shelar                                 This is the second time I am sending you my acknowledgement number
                                Verified Support
                                May 11, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                  A
                                  Aditya2611
                                  Apr 26, 2021
                                  Resolved
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                                  Resolved

                                  Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013
                                  Website: Nsdl.co.in

                                  I have applied for pan card and paid some money but due to some technical error my application got rejected and it shows your refund will be processed. But after many days i call them on their costumer care no. And they said they have sent money but till now i didnt receive it and every time i call them they gave me utr no. But my money haven't processed.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                  Reply
                                  Aditya2611's [Complaint's author] reply, Apr 27, 2021
                                  0067656685 is my token no.
                                  26/11/1999 is my dob
                                  [email protected] is my registered email
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                  Reply
                                  NSDL e-Governance Infrastructure Customer Care's response, May 3, 2021
                                  Verified Support
                                  We request you to refer our response sent from the email ID [email protected] for your reference.
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                                    R
                                    Raghwendra Tiwari
                                    Apr 25, 2021
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                                    Resolved

                                    PRAN card and Kit not received yet

                                    Hi,

                                    I've registered for an NPS account on 27th March. Status of New Registered PRAN card shows "PRAN card is dispatched to Subscriber" but I haven't received my card and any update till today. And I'm not able to track the courier with provided "Airway Bill Number" because the courier name is mentioned as "Professional". That doesn't identify the courier service provider. Please help me to receive my PRAN card and kit.br...
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                                    Shashi6.k
                                    Apr 22, 2021
                                    Resolved
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                                    Resolved

                                    I had submitted a request for PAN card reprint and had paid the fees.
                                    I also received the acknowledgment that the request has been submitted and will be processed.

                                    But now when I try to check the status of PAN reprint status, I get "Sorry, No record found".

                                    Below is the details of the mail that I received:
                                    We refer to your request for Reprint of PAN Card for PAN ATXXXXXX4F submitted to NSDL e-Gov vide Acknowledgement Number [protected] on[protected]:41:22.664 .In this regard, please find enclosed the TAX invoice cum acknowledgement receipt for the request submitted by you.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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