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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 48

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A
Anant Kumar Banerjee
Jun 8, 2021
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I got a text message confirmation saying my pan card was delivered but I didn't received any ... Please check and resend the pan to my resedential address (Acknowledgment number- [protected])
Aug 5, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
Reply
NSDL e-Governance Infrastructure Customer Care's response, Jun 11, 2021
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We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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    Prashant987679
    Jun 6, 2021
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    Website: NSDL

    Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49where the application was submitted by you

    Sir my date of application submittion for new pan card is 22/04/2021 when I get my pan card
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      Shivpu
      Jun 1, 2021
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      Address: Jalukie, Nagaland

      Sir, my father serving in 36 Assam rifle was injured last year and there is an internal shoulder injury in his left soulder on June 2020
      And he was not forward to the upper hospital for treatment he was just provided 10-15 days rest Everytime he use to ask for treatment
      Everytime it was said that he cannot be send forward for treatment due to covid but other personal were sended

      My father is going to hospital for 4-5 days when the pain started rising further but no action is taken for his treatment they are saying again 10-15 days rest but not providing any treatment

      Sir, I request you to kindly pqy attention in this matter as no one is helping my father
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        Sadan chandra
        Jun 1, 2021
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        Address: Sangareddy

        On 16th may i applied to a new pan card and i paid the 106/- but at last aadhar authentication was failed and still I haven't received my refund..
        Transaction number:- 20210516111212800110168662605424862
        Temporary token number:- [protected]
        Aug 5, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Reply
        NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2021
        Verified Support
        We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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          M
          MadhuriBh
          May 31, 2021
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          I have applied for PAN Card earlier this month. I've got confirmation message from NSDL stating that PAN Card has been allocated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

          When I check the tracking status on trackon website it shows out for delivery on 25th May. I haven't received till now and no one is picking up the call.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 01, 2021
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
          Verified Support
          Jun 04, 2021
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Jun 07, 2021
          Updated by MadhuriBh           Here is my Acknowledgement number [protected]
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            V
            vik241092
            May 31, 2021
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            Address: Bangalore

            Hi Team, I was trying to open an NPS account and now I cannot complete my registration due to the below error. Can you please help?

            "The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #:"

            MY Ack ID[protected].
            Vikash Kumar
            Aug 5, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              C
              Chetakp
              May 30, 2021
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              Resolved

              Hi,
              I had made online payment of Rs. 106.90 via PayTM UPI and also have payment reciept of same, for change in PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made through Bill Desk (Debit Card) on 29-May-2021. But after entering OTP page did not proceed and said unable to process due to error.

              Kindly look into the matter as soon as possible.

              Token Number - [protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 01, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
              Verified Support
              Jun 04, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                R
                Ravichandra90
                May 29, 2021
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                Resolved

                Hi Team
                While trying to reset my password am getting error as PRAN not found in database

                PRAN number:[protected]
                Aug 5, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  R
                  rajvinderkaur
                  May 29, 2021
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                  Dear Sir/Madam,
                  I applied for change in pan card but unfortunately it was declined on the date 18th may 2021, for which i not got refund. My token no. is [protected] & my request id is 2270615(Transaction Id :[protected]
                  Kindly update me about my request.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2021
                  Verified Support
                  We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                    S
                    Shanmuganathan T
                    May 25, 2021
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                    Resolved

                    Consignment Number: [protected]
                    Mobile/Phone Number: [protected]

                    Acknowledgement number - [protected]

                    I have applied for PAN Card earlier this month. I've got confirmation message from NSDL stating that PAN Card has been allocated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

                    When I use the number to track my card online in the trackon website it shows out for delivery on 18th May. I havent recieved till now and no one is picking up the call.

                    AWB Tracking Number[protected]
                    Jun 22, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Ack Number - [protected]
                    Reply
                    Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2021
                    Verified Support
                    We request you to refer our response sent from the email ID [email protected] for your reference.
                    Hello. I haven't got the pan card yet but it is showing as delivered in the system. Please clear this
                    Reply
                    Hello please update on the above
                    Reply
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                      V
                      Vib balan
                      May 20, 2021
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                      Respected Sir / Madam,

                      I have applied for my two-wheeler policy today without verification of the previous policy, and that your company stated the insurance will be closed on 25th May 2021, and immediately I have renewed the policy and softcopy received from you. thereafter verified my previous policy which i had purchased from you on 16.11.2020 the said policy will be expired only on 15.11.2021, so kindly verify and do need full as soon as possible and take necessaery acton to refund the amount.

                      1)Policy Number:
                      [protected]
                      2)Policy Number:
                      [protected]

                      cell No.[protected], [protected]

                      [protected]@gmail.com


                      thanks, Reg:
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        R
                        Rajkumar007777
                        May 18, 2021
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                        Address: Phulsanda Hira, bijnor, uttar pradesh

                        My name is Raj Kumar a costumer of nsdl payments bank my account no is[protected]. My account is blocked before 10 days by saying that account is blocked for internal investigation and they told me to wait for 7 days but after following all their procedure. after 15 days account is still debit freezed. My father is suffering from covid 19 and I need money badly please help..
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          V
                          Venkatesh Yedururu
                          May 17, 2021
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                          Resolved

                          Address: H-no 18-5-555, Near Kids Paradise School, Aliyabad, Hyderabad - 500053

                          Hello,

                          I have applied for pan card with change of name and could see the status of the pan card as undelivered and returned to NSDL.

                          I am pretty sure that I have not received any call or no one has reached out to the address mentioned in the application.

                          Therefore, Kindly request you to re-dispatch the card to the mentioned Address.

                          Below are the details of the request:

                          Acknowledgement Number : [protected]

                          Applicant Name : Yedururu Sujatha

                          Status :

                          Your PAN card dispatched by Registered/Speed Post** vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 26-Apr-2021. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.

                          ** EMXXXXXXXXX represents Airway Bill Number for Speed Post & RMXXXXXXXXX represents Airway Bill Number for Registered Post.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                          Reply
                          NSDL e-Governance Infrastructure Customer Care's response, May 24, 2021
                          Verified Support
                          We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                            D
                            Deep0101
                            May 15, 2021
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                            I had applied for a reprint of PAN card few days back by making online payment. I received 15 digit acknowledgement number by email along with tax invoice receipt.
                            Yesterday I got this sms from NSDL :
                            "Data updated for PAN *****3D. Card sent by TRACKON AWB 60********40 will be delivered in due time. visit https://tin.tin.nsdl.com/pantan/ - NSDLeGov

                            When I entered the 15 digit acknowledgement number in nsdl website I get "no records found"

                            When I entered the trackon number in the website http://trackoncourier.com
                            it shows "Arrived at Destination" yesterday itself.

                            I have not yet received my PAN card
                            May 15, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 18, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                            Verified Support
                            May 21, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              S
                              sunny98260
                              May 15, 2021
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                              Resolved

                              My ekyc did not complete for dut to some issues money not refunded till now.
                              token no = [protected]
                              dob = 01/01/1975
                              EMAIL = [protected]@gmail.com
                              refunded my money as soon as possible.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                              Reply
                              NSDL e-Governance Infrastructure Customer Care's response, May 21, 2021
                              Verified Support
                              We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                                Dinubha Zala
                                May 14, 2021
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                                Address: Pethapur Gandhinagar

                                Hello Support,

                                My self, Dinubha Zala, I am trying to create new account in NPS
                                as i am Indian and i have selected US person = no in Contact Detail tab then also it is require to enter "FATCA Details", i think this is bug in the soflware.

                                Please update and let us know so we can proceed for further
                                Please find image in this.

                                [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                May 18, 2021
                                Updated by Dinubha Zala                                 please provide you update, i am waiting for you respose
                                May 18, 2021
                                Updated by Dinubha Zala                                 i have called many times on [protected] but no one is picking my call...
                                Verified Support
                                Jun 04, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  G
                                  Gauravpatil1461
                                  May 8, 2021
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                                  Resolved

                                  As i applied for the correction of my name and daate of birth in pancard on the basis of adhaar card but as i checked online application it shows discrepancy found in pan card as i send the documents by singed on form by a gajeted officer and still the application is not proceeded please update as soon as posssible
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                                  Reply
                                  NSDL e-Governance Infrastructure Customer Care's response, May 14, 2021
                                  Verified Support
                                  We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                                    Z
                                    Zedan Saheer
                                    May 3, 2021
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                                    Resolved

                                    Pan card OTP not received after payment

                                    So I tried making a pan card from my Aadhaar details and successfully made one and proceeded to payment after payment there was otp authentication and I'm not able to receive the otp even after waiting for more than 10 minutes!
                                    .
                                    .
                                    Date of incident : 3/05/2021
                                    Email id : zed.[protected]@gmail.com
                                    Token number : [protected]
                                    .
                                    .
                                    please help me resolve this problem because i have already made...
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                                    Usha Mardia
                                    May 3, 2021
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                                    Resolved

                                    I'd applied for a duplicate copy of my PAN card and it has been shipped. The courier services (trackon courier) have the PAN card since 19th April but they have made no attempt to deliver the package. I have been calling the local and national numbers of the courier company but there is no response.

                                    They won't even allow me to register a complaint on the website. I needed the PAN card urgently and with no option to contact the courier company can you please advise what should I do next?
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                                    Verified Support
                                    We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                                      S
                                      Syed Amir 6661
                                      May 2, 2021
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                                      Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.

                                      I have applied for the pan card and paid the fees through my debit card, but the e-kyc failed due to which it displayed the following message :
                                      Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                      Please refund my money. Details are given below:
                                      Token no. [protected]
                                      Dob: 18/04/2001
                                      Name: Irshad Ahmad Sheikh
                                      E mail: [protected]@gmail.com
                                      Phone no [protected]
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      When will be money refunded
                                      Reply
                                      Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                      Reply
                                      NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                                      Verified Support
                                      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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