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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 48

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R
Ravichandra90
May 29, 2021
Resolved
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Hi Team
While trying to reset my password am getting error as PRAN not found in database

PRAN number:[protected]
Aug 5, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    rajvinderkaur
    May 29, 2021
    Resolved
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    Dear Sir/Madam,
    I applied for change in pan card but unfortunately it was declined on the date 18th may 2021, for which i not got refund. My token no. is [protected] & my request id is 2270615(Transaction Id :[protected]
    Kindly update me about my request.
    Aug 5, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2021
    Verified Support
    We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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      S
      Shanmuganathan T
      May 25, 2021
      Resolved
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      Consignment Number: [protected]
      Mobile/Phone Number: [protected]

      Acknowledgement number - [protected]

      I have applied for PAN Card earlier this month. I've got confirmation message from NSDL stating that PAN Card has been allocated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

      When I use the number to track my card online in the trackon website it shows out for delivery on 18th May. I havent recieved till now and no one is picking up the call.

      AWB Tracking Number[protected]
      Jun 22, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Ack Number - [protected]
      Reply
      Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2021
      Verified Support
      We request you to refer our response sent from the email ID [email protected] for your reference.
      Hello. I haven't got the pan card yet but it is showing as delivered in the system. Please clear this
      Reply
      Hello please update on the above
      Reply
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        V
        Vib balan
        May 20, 2021
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        Respected Sir / Madam,

        I have applied for my two-wheeler policy today without verification of the previous policy, and that your company stated the insurance will be closed on 25th May 2021, and immediately I have renewed the policy and softcopy received from you. thereafter verified my previous policy which i had purchased from you on 16.11.2020 the said policy will be expired only on 15.11.2021, so kindly verify and do need full as soon as possible and take necessaery acton to refund the amount.

        1)Policy Number:
        [protected]
        2)Policy Number:
        [protected]

        cell No.[protected], [protected]

        [protected]@gmail.com


        thanks, Reg:
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          R
          Rajkumar007777
          May 18, 2021
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          Address: Phulsanda Hira, bijnor, uttar pradesh

          My name is Raj Kumar a costumer of nsdl payments bank my account no is[protected]. My account is blocked before 10 days by saying that account is blocked for internal investigation and they told me to wait for 7 days but after following all their procedure. after 15 days account is still debit freezed. My father is suffering from covid 19 and I need money badly please help..
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            V
            Venkatesh Yedururu
            May 17, 2021
            Resolved
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            Resolved

            Address: H-no 18-5-555, Near Kids Paradise School, Aliyabad, Hyderabad - 500053

            Hello,

            I have applied for pan card with change of name and could see the status of the pan card as undelivered and returned to NSDL.

            I am pretty sure that I have not received any call or no one has reached out to the address mentioned in the application.

            Therefore, Kindly request you to re-dispatch the card to the mentioned Address.

            Below are the details of the request:

            Acknowledgement Number : [protected]

            Applicant Name : Yedururu Sujatha

            Status :

            Your PAN card dispatched by Registered/Speed Post** vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 26-Apr-2021. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.

            ** EMXXXXXXXXX represents Airway Bill Number for Speed Post & RMXXXXXXXXX represents Airway Bill Number for Registered Post.
            Aug 5, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
            Reply
            NSDL e-Governance Infrastructure Customer Care's response, May 24, 2021
            Verified Support
            We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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              D
              Deep0101
              May 15, 2021
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              I had applied for a reprint of PAN card few days back by making online payment. I received 15 digit acknowledgement number by email along with tax invoice receipt.
              Yesterday I got this sms from NSDL :
              "Data updated for PAN *****3D. Card sent by TRACKON AWB 60********40 will be delivered in due time. visit https://tin.tin.nsdl.com/pantan/ - NSDLeGov

              When I entered the 15 digit acknowledgement number in nsdl website I get "no records found"

              When I entered the trackon number in the website http://trackoncourier.com
              it shows "Arrived at Destination" yesterday itself.

              I have not yet received my PAN card
              May 15, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 18, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
              Verified Support
              May 21, 2021
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                S
                sunny98260
                May 15, 2021
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                Resolved

                My ekyc did not complete for dut to some issues money not refunded till now.
                token no = [protected]
                dob = 01/01/1975
                EMAIL = [protected]@gmail.com
                refunded my money as soon as possible.
                Aug 5, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                NSDL e-Governance Infrastructure Customer Care's response, May 21, 2021
                Verified Support
                We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                  D
                  Dinubha Zala
                  May 14, 2021
                  Resolved
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                  Address: Pethapur Gandhinagar

                  Hello Support,

                  My self, Dinubha Zala, I am trying to create new account in NPS
                  as i am Indian and i have selected US person = no in Contact Detail tab then also it is require to enter "FATCA Details", i think this is bug in the soflware.

                  Please update and let us know so we can proceed for further
                  Please find image in this.

                  [protected]
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  May 18, 2021
                  Updated by Dinubha Zala                   please provide you update, i am waiting for you respose
                  May 18, 2021
                  Updated by Dinubha Zala                   i have called many times on [protected] but no one is picking my call...
                  Verified Support
                  Jun 04, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    G
                    Gauravpatil1461
                    May 8, 2021
                    Resolved
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                    Resolved

                    As i applied for the correction of my name and daate of birth in pancard on the basis of adhaar card but as i checked online application it shows discrepancy found in pan card as i send the documents by singed on form by a gajeted officer and still the application is not proceeded please update as soon as posssible
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                    Reply
                    NSDL e-Governance Infrastructure Customer Care's response, May 14, 2021
                    Verified Support
                    We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                      Z
                      Zedan Saheer
                      May 3, 2021
                      Resolved
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                      Resolved

                      Pan card OTP not received after payment

                      So I tried making a pan card from my Aadhaar details and successfully made one and proceeded to payment after payment there was otp authentication and I'm not able to receive the otp even after waiting for more than 10 minutes!
                      .
                      .
                      Date of incident : 3/05/2021
                      Email id : zed.[protected]@gmail.com
                      Token number : [protected]
                      .
                      .
                      please help me resolve this problem because i have already made...
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                      U
                      Usha Mardia
                      May 3, 2021
                      Resolved
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                      Resolved

                      I'd applied for a duplicate copy of my PAN card and it has been shipped. The courier services (trackon courier) have the PAN card since 19th April but they have made no attempt to deliver the package. I have been calling the local and national numbers of the courier company but there is no response.

                      They won't even allow me to register a complaint on the website. I needed the PAN card urgently and with no option to contact the courier company can you please advise what should I do next?
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                      Verified Support
                      We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                        S
                        Syed Amir 6661
                        May 2, 2021
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                        Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.

                        I have applied for the pan card and paid the fees through my debit card, but the e-kyc failed due to which it displayed the following message :
                        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                        Please refund my money. Details are given below:
                        Token no. [protected]
                        Dob: 18/04/2001
                        Name: Irshad Ahmad Sheikh
                        E mail: [protected]@gmail.com
                        Phone no [protected]
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        When will be money refunded
                        Reply
                        Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, May 7, 2021
                        Verified Support
                        We are still waiting for your response. Please write us at [email protected]. Our team will be happy to help you.
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                          R
                          [email protected]
                          May 1, 2021
                          Resolved
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                          Resolved

                          Dear Team,
                          I was applying for pancard application . i choose E-kyc option. Unfortunately my moible number is not added and i could not proceed with this Application with E-kyc Option. However i already paid online fees for this. Payment information

                          24-Apr[protected]Apr-2021) TO TRANSFER
                          INB National Securities Depos NAT_SEC Payments VSBI[protected]IGALABSCD9 106.90

                          Acknowledgement Number #

                          Kindly refund this amount.
                          I have already done other application with Physical documentation options.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          Verified Support
                          May 07, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            J
                            jeetuiitn
                            from Delhi, Delhi
                            May 1, 2021
                            Resolved
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                            Resolved

                            No change in PAN correction status

                            I have applied for Father's name change in my Wife's PAN card using nsdl website and the status of the PAN card has not been updated for more than 15 days

                            current status is:"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

                            Acknowledgment Number : [protected]
                            Permanent Account Number (PAN) : OCEPS5075R
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 04, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                            View replies
                            We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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                              P
                              Param Shelar
                              Apr 28, 2021
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                              Resolved

                              Weeks ago I filed a complaint on this forum,

                              https://www.consumercomplaints.in/nsdl-pan-delivery-of-pan-card-to-wrong-address...⇄

                              I still haven't received a response, please look into it
                              May 6, 2021
                              Complaint marked as Resolved 
                              got a call from the courier service, received, but had to go there instead to collect my pan card
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 30, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                              Apr 30, 2021
                              Updated by Param Shelar                               My Acknowledgement number - [protected]

                              Trackon consignment number[protected]
                              Apr 30, 2021
                              Updated by Param Shelar                               This is the second time I am sending you my acknowledgement number
                              Verified Support
                              May 11, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                A
                                Aditya2611
                                Apr 26, 2021
                                Resolved
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                                Resolved

                                Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013
                                Website: Nsdl.co.in

                                I have applied for pan card and paid some money but due to some technical error my application got rejected and it shows your refund will be processed. But after many days i call them on their costumer care no. And they said they have sent money but till now i didnt receive it and every time i call them they gave me utr no. But my money haven't processed.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                                Reply
                                Aditya2611's [Complaint's author] reply, Apr 27, 2021
                                0067656685 is my token no.
                                26/11/1999 is my dob
                                [email protected] is my registered email
                                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Reply
                                NSDL e-Governance Infrastructure Customer Care's response, May 3, 2021
                                Verified Support
                                We request you to refer our response sent from the email ID [email protected] for your reference.
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                                  R
                                  Raghwendra Tiwari
                                  Apr 25, 2021
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                                  Resolved

                                  PRAN card and Kit not received yet

                                  Hi,

                                  I've registered for an NPS account on 27th March. Status of New Registered PRAN card shows "PRAN card is dispatched to Subscriber" but I haven't received my card and any update till today. And I'm not able to track the courier with provided "Airway Bill Number" because the courier name is mentioned as "Professional". That doesn't identify the courier service provider. Please help me to receive my PRAN card and kit.br...
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                                  S
                                  Shashi6.k
                                  Apr 22, 2021
                                  Resolved
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                                  Resolved

                                  I had submitted a request for PAN card reprint and had paid the fees.
                                  I also received the acknowledgment that the request has been submitted and will be processed.

                                  But now when I try to check the status of PAN reprint status, I get "Sorry, No record found".

                                  Below is the details of the mail that I received:
                                  We refer to your request for Reprint of PAN Card for PAN ATXXXXXX4F submitted to NSDL e-Gov vide Acknowledgement Number [protected] on[protected]:41:22.664 .In this regard, please find enclosed the TAX invoice cum acknowledgement receipt for the request submitted by you.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                  Reply
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                                    R
                                    Rajendra Jalal
                                    Apr 19, 2021
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                                    I applied for a duplicate pan card because the earlier one got damaged. I did the ekyc and made the required payment. After doing all the mentioned steps i got an acknowledgement number to get the status, but when i check the status it shows no record found.
                                    Enclosing the acknowledgement number: [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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