Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Anshuman Mishra Orissa
from Delhi, Delhi
Dec 31, 2020
Resolved
Report
Copy
Resolved

I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN or reset password and to contribute towards my investment. Please help.

I am getting the error "PRAN not found in Database" always.

Below are my details to contact.

Name: Anshuman Mishra
email: [protected]@gmail.com
phone: [protected]
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
View replies
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Reply
Anshuman Mishra Orissa's [Complaint's author] reply, Jul 22, 2023
Have already done so..Please Check : 11102673
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    simisnair
    Dec 31, 2020
    Report
    Copy

    I use NSDL website to apply for a new pan card. My Temporary Token is:[protected]. I have paid an amount of Rs.107 using Billdesk/UPI. (Payment Reference No:[protected]. My balance was deducted from the bank on 25/12/2020 but that is not reflected on the Billdesk page due to some error. Now they are again asking for payment. Please refund my money.
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Himani1985
      from Delhi, Delhi
      Dec 31, 2020
      Resolved
      Report
      Copy
      Resolved

      Address: India

      I am trying to update my address using my Aadhaar details..I fill up all details in the form and at the end, it says I have to fill OTP sent on mail and on mobile..I have tried 7 times today, every time there is otp sent on mail but no otp on mobile
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      We request you to check now. If the error persists, please reach us at [protected]@nsdl.co.in.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        krishnaprasad kanchipati
        from Delhi, Delhi
        Dec 30, 2020
        Resolved
        Report
        Copy
        Resolved

        Hello,

        My name is Krishna Prasad and my PRAN number is[protected]. I could not able to login using my PRAN number as it is saying user id is invalid. I need to download the statement.

        Please resolve the issue ASAP.

        Thanks & Regards,
        Krishna Prasad
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Atharva Badve
          Dec 27, 2020
          Resolved
          Report
          Copy
          Resolved

          I have created account on (26/12/20)(saturday)
          Paid my desired initial amount
          PRAN number is generated but when I try to login/generate password on
          https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
          I am getting PRAN not found in Database
          Aug 14, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 06, 2021
          NSDL e-Governance Infrastructure Customer Care's response           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Srikanth Karthikeyan
            Dec 27, 2020
            Resolved
            Report
            Copy
            Resolved

            I registered for National Pension Scheme and paid Rs. 49, 999. My PRAN number is[protected]. But when I try to login it says Error - Invalid PRAN/ PRAN number not found in database.
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              ashishrawat08
              from Delhi, Delhi
              Dec 26, 2020
              Resolved
              Report
              Copy
              Resolved

              Dear Sir/Ma'am,

              I have applied for an e-PAN of my mother on 24/12/2020 and I got PAN (GTZPD6111F) after 2 hours but even after more than 48 hours of PAN allotment, on verifying PAN on efiling website, it is showing "NO RECORD FOUND FOR GIVEN PAN".

              Actually, if need it on an urgent basis that's why I applied for e-PAN but PAN is not fetching online. Please resolve this issue as soon as possible and do needful.

              Thanks & Regards
              Ashish Rawat
              +1 photos
              Aug 14, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 08, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Aritra Ray
                Dec 26, 2020
                Resolved
                Report
                Copy
                Resolved

                Hi.

                I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                Also, not receiving OTP by E-mail while trying to verify registration.

                Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                Dec 29, 2020
                Complaint marked as Resolved 
                Automatically Resolved after 3 days
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                I am also facing the same issue -->
                Error 'PRAN not found in Database' while trying to set IPIN .

                My PRAN account is also created .

                Please share the procedure to fix this .
                Reply
                Hi,

                I am also facing the same issue.
                Error 'PRAN not found in Database' while trying to set IPIN .

                My PRAN account is also created .

                Can any one help please
                Reply
                Hi, facing a similar issue.

                I registered my account today. The account is created and the PRAN is generated. However, I am unable to setup IPIN and login into the account.

                Let us know the correct procedure. Thanks.
                Reply
                Helpful
                Found this helpful?
                3 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  dkbdkb
                  Dec 26, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I opened a National Pension Scheme account. I am individual subscriber of Tier I account. I have used Aadhar registration process.
                  I have also paid initial amount in that account.

                  I received PRAN number only through SMS & not received any email about successful completion of account opening process.

                  When I try to view my profile and tried to reset my password using PRAN, it is showing "PRAN not found in database".

                  I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response. Please help me ASAP.

                  Name: Deepak Kumar Bairwa
                  PRAN:[protected]
                  Acknowledgement No. : 11295179
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 06, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                  View replies
                  Hi,

                  what is the solution for this error? I am also getting the same error.

                  Please help.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    himanisandhu
                    from Delhi, Delhi
                    Dec 20, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    I had register through e-verification process and generated my pran number but when i am trying to generate my ipin or make contribution, the system is showing error as "pran not in data base"
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      chanmohit
                      from Delhi, Delhi
                      Dec 19, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Village - Madhopur,P.O. - Dhibra,P.S. - Janipur,District- Patna,State - Bihar,Pin-801505

                      I have enrolled in nps using enps and PRAN is generated but i have not got any IPIN in my mail or any mail from nps and when i am logging into nps it is saying PRAN not found in database.My PRAN number is[protected] and my acknowledgement number is 1127999.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        rajurs0212
                        Dec 19, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have applied for pan correction but documents mismatch amount debited from my account 107rs and shows that refund after 7days my token number:[protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                        Reply
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kajal7797
                          Dec 18, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi,

                          I was trying to register for eNPS, have filled the details & uploaded all the required documents. But while I was making the payment it got stuck somewhere.
                          Now when I m trying to complete the pending registration it is throwing the error " Registration against this Acknowledgement ID is pending for confirmation from payment gateway. Please try again after sometime".

                          Acknowledgement ID[protected]
                          Acknowledgement date - 17Dec2020
                          Date of birth-07July1997

                          Mail id - [protected]@gmail.com

                          Please help me resolving the issue & completing the process.

                          Thanks,
                          Kajal
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ravi879111
                            Dec 18, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: morena, mp

                            My pran no. Is[protected]
                            Pran kit is not received till 12 year
                            And not received ipin, tpin
                            Please send pran kit or ipin
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              indramegh0206
                              from Delhi, Delhi
                              Dec 16, 2020
                              Report
                              Copy

                              As per the subject i have given the request for closure of demat and trading account and accordingly u inform me that my account has been closed, bu till I have getting the message from nse that Ventura provide the account balance information till Nov 2011, till I have not got the confirmation email that my account is closed by vantura
                              Ventura making fraud with the customer by giving false information to customer about closing my account and continuously giving wrong information about account closure
                              Take this matter seriously and give me confirmation with proof that my demat and trading account is closed

                              Pl.give immediate reply

                              Nitin Dattatraya Jadhav
                              Client id[protected]
                              Dpid- IN303116
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Meher Malokar
                                Dec 16, 2020
                                Report
                                Copy

                                Address: Kannamwar nagar Arvi , dt. Wardha, In front of pandurang maharaj templ

                                I applied for pan card using the website The Pan Card https://www.thepancard.com/
                                But didn't received my pan card yet
                                This website fraud me
                                Kindly look into it.
                                +3 photos
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bharat k meena
                                  from Delhi, Delhi
                                  Dec 16, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: E-731 Kansuwa Affordable Yojna
                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  Hello! I'm Bharat Kumar Meena. I was applied for pan card at NSDL on 04/12/2020 that amount 106.90 rupees was deducted from my bank account but payment was not accepted due to technical problem by NSDL and after it i did second time payment that was successful but my first payment amount not refund in my account by NSDL.
                                  so please help me to get amount of 106.90 rupees.
                                  please take kind action.
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Dec 16, 2020
                                  Updated by Bharat k meena                                   Token No. - [protected]
                                  Acknowledgement no.- N- [protected]
                                  Dec 16, 2020
                                  Updated by Bharat k meena                                   and second payment receipt

                                  View replies
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                  Reply
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jairam Acharya
                                    from Powai, Maharashtra
                                    Dec 15, 2020
                                    Report
                                    Copy

                                    Address: Hyderabad

                                    Sir
                                    I have d mat account with karvy stock broking ltd. This company has not released my some shares as they have pledged my shares without my permission.

                                    Regards.
                                    Jairam
                                    PAN _ AETPJ2757E
                                    DP ID-IN300394
                                    CLIENT ID...16970768
                                    Trading no. 424603
                                    Phone no. [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ankuriitm
                                      from Dimapur, Assam
                                      Dec 15, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I have opened NPS account today and I got my PRAN number as well. But when I am trying to login or trying reset/set IPIN it is showing error msg as "PRAN not found in Database".
                                      Kindly help me in this regard.
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        challengechallenge
                                        Dec 15, 2020
                                        Report
                                        Copy

                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid the needed amount of 106.9 using my debit card. MY balance was deducted from the bank, but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no.

                                        Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

                                        I need all my money or create a new pan card. Please kindly refund me...
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Income Tax Department
                                          1.9
                                          (2508)
                                          VakilSearch Legal Solutions
                                          1.9
                                          (90)
                                          Effizent Seele
                                          1
                                          (22)