Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Last updated Apr 24, 2024
Complaints 5291
Resolved
3575
Unresolved
1716
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
Quick Links
Statistics
Share
Contacts
Complaints

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
NSDL e-Governance Infrastructure
Customer Service Contacts

NSDL e-Governance Infrastructure Phone Numbers

Toll free
1800 222 080
861
504
Phone
+91 22 2499 4200
456
316
+91 22 2499 4200
456
316
+91 20 2721 8080
223
196

View more phone numbers

Fax
+91 22 2491 5217
+91 33 2289 1945
+91 44 2814 4593

View more phone numbers

View all NSDL e-Governance Infrastructure contacts

NSDL e-Governance Infrastructure Websites



NSDL e-Governance Infrastructure Head Office Address

Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India
400013

Tax Services
NSDL e-Governance Infrastructure
Complaints

Complaints recently resolved by NSDL e-Governance Infrastructure customer care

View all complaints

Most useful NSDL e-Governance Infrastructure reviews

Featured NSDL e-Governance Infrastructure consumer stories

NSDL e-Governance Infrastructure reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
lankesh chapale
from Powai, Maharashtra
Report
Copy

Pan not receive and do not response nsdl

I had applied for pan on 10th november 2020 and its been more then 45 day I didnt got my application processed. For last 1 months status is showing as Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination When I called ITD, they said application is with NSDL. When I called NSDL they said application is pending at ITD. I am calling NSDL for last 1 months...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lonelybee6
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment not refunded due to failed ekyc

Website:www.onlineservices.nsdl.com

I recently applied for new pan card online on DECEMBER 1, 2020 but it shows an error as follows

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate a new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

i want to get a refund in my bank account as soon as possible.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
ShahTejas
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN not found (NPS)

Hi.
I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting while login or generating statement, I am getting error as PRAN not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this PRAN....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Hirak Jyoti Deka
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN number not found after registration

I have registered and did eSign in the NPS, however while generating iPin I am getting the error message saying PRAN number not found in DB .

PRAN[protected]

I tried contacting over phone too(did not connect), and also filing the grievance form but same there too ....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
roopak gowda
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to find pran in database

Sir,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Divyansh_kandari
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN not found in database nps

I completed nps account creation process on 9th Dec 2020 and received ePRAN card, but I am not able to set or reset IPIN from the website or the app, with the error PRAN not found in database.
Please help me on this.

mobile-[protected]
[protected]@gmail.com
PRAN[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Ashal Anto
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PRAN not found in database for NPS

Address:[email protected]

I had created a NPS account and PRAN number is[protected], but when I try to set ipin, it showing PRAN not found in database. I had done all payments and completed all process.

Ph - [protected]
EmailId - [protected]@gmail.com...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rupa peddireddy
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tan Registration

Dera sir/madam
I have applied for the TAN number which Acknowledgement number [protected], dated on 09 october 2020. And it is nearly 60 days. But the status is showing as pending for processing at tin facilitation center. Please do the needful.
Thanking you...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
[email protected]
from Powai, Maharashtra
Report
Copy

Issue with Generation of IPIN

Address:Hinjewadi pune

PRAN is generated and when trying to generate IPIN getting error as "Unauthorized user"...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
joydeep_8
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to login to NPS website for completing registration

My Acknowledgement No. is 11275151 and the Acknowledgement Date is 05.12.2020. My DOB is - 08.01.1993. I am unable to register in the NPS website as an error message is displayed - "Registration against this Acknowledgement Id is pending for confirmation fron payment Gateway. Please try again after sometime". Kindly resolve the issue ASAP so that I can complete the pending process and obtain the PRAN....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Amarendra Mahapatra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ENPS registration :Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

Address:https://www.npscra.nsdl.co.in/

Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

Its been happening from last 2 hours, I am in the final step of getting the registration done but am unable to move forward....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rasika Deshmukh
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Status for correction in Pan card

Hi,

I've applied for a correction in my Pan card on 12th Nov'20, through NSDL E-KYC.
Status for the application got changed on 16th Nov to "Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination"

Since then I've been following up with NSDL customer care but no one is providing correct information, I was asked to share...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dipesh Uchil
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pan card as not delivered yet

Sir/madam,

I have applied for re print my pan card on 19th november 2020 I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
Vivekanandan M
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No help/support from NSDL for PAN

Hi,

I raised a query #1778825 and still now it has not been answered. Not sure if NSDL is working or not. Request NSDL to answer my query ASAP....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rohitsingh050289
from Barddhaman, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pran not activated in your database

Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Pran[protected]
Name- Rohit Singh...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bijan@123
from Kolkata, West Bengal
Report
Copy

E send my pan card my correct address

Address:VILL-GURUDASPUR P.O-GURUDASPUR P.S-DHOLAHAT PIN-743349 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

Dear Sir,
I have applied for a new PAN Card in the name of DILIP GURIA which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

Therefore, I requesting your resend my PAN Card to my address and I mentioned our details below.

palace re send my pan card my correct address
NAME : DILIP GURIA
VILL-GURUDASPUR
P.O-GURUDASPUR
P.S-DHOLAHATbr...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
prem_sachade
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Failure of e-kyc to make new pan card

I recently applied for new pan card online on 23 nov, 2020 but it shows error as follows

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

i want to get refund in my bank account as soon as possible.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
gnana2020
Report
Copy

NPS - PRAN not found in Database

Hi Team,

I have registered for NPS and received PRAN number.

However, while I try to logging into the account. I am getting error "PRAN not found in Database".

Can you please assist on the issue

Name- Gnanakumar
PRAN number[protected]

Many Thanks,
Gnana...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyesh Kaneria
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cant change my mobile number or email

Address:JINDAL SAW LTD. SAMAGHOGH

Please change or add my e-mail address with my PRAN id...

PRSN ID[protected]
email : klifelong.[protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bijan@123
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Palace re send my pan card my correct address

Address:VILL-DAKSHIN DURGAPUR P.O-SREE DURGAPUR P.S-DHOLAHAT PIN-743349 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

Dear Sir,
I have applied for a new PAN Card in the name of KRISHNA MONDAL which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

Therefore, I requesting your resend my PAN Card to my address and I mentioned our details below.

palace re send my pan card my correct address
NAME : KRISHNA MONDAL
VILL-DAKSHIN DURGAPUR
P.O-SREE...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

NSDL e-Governance Infrastructure related businesses

Income Tax Department
1.9
(2519)
Golden Hospitality India
2.2
(7)
VakilSearch Legal Solutions
1.9
(86)