Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
ManjuN.Cutiepie
Jan 2, 2021
Resolved
Report
Copy
Resolved

I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
Jan 5, 2021
Complaint marked as Resolved 
From the date of opening e-NPS 3-7 working days is required for updating account details in cra system. Hence the issue is resolved automatically
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2021
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Subhajit_Dutta2021
    Jan 2, 2021
    Report
    Copy

    Hi.
    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran number.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Vaibhav Bhalke
      from Pune, Maharashtra
      Jan 2, 2021
      Resolved
      Report
      Copy
      Resolved

      Hi.

      I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

      PRAN[protected]

      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

      Also, not receiving OTP by E-mail while trying to verify registration.

      Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help
      Aug 14, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jan 06, 2021
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        shubhanshuy
        Jan 2, 2021
        Resolved
        Report
        Copy
        Resolved

        Hi Sir/Mam,

        I am not able to login to my nos account and getting error as - PRAN not found in database.

        Please help in getting this resolved as soon as possible. My PRAN no is[protected].

        Thanks in advance.
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rashmi limaye
          Jan 1, 2021
          Report
          Copy

          Hi, my pran number is "[protected]"
          I am making regular montly regular contribution via my employer.
          Still i have started getting an error" User is inactive" when i try to login/reset the password.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            I
            irfu88
            from Mumbai, Maharashtra
            Dec 31, 2020
            Resolved
            Report
            Copy
            Resolved

            I have applied for pan card correction but not received yet. My pan Card sent by POST AWB EA[protected]IN has been delivered to some other person.
            Is this right to give my documents to some other person with speed post.
            I have given my proper address but post man has delivered my pan to whom I don't know.
            Pleasee help me ...
            How can I get my documents now.
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shashank Venugopal
              Dec 31, 2020
              Report
              Copy

              Website: Nsdl

              SIR/MADAM
              I recently applied online for pan card correction through NSDL website. After completion of payment, i received acknowledgement number. Later if i check my pan card application status, it is showing "record not found". My acknowledgement number is [protected]. Kindly do the needful. Thank you
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Anshuman Mishra Orissa
                from Delhi, Delhi
                Dec 31, 2020
                Resolved
                Report
                Copy
                Resolved

                I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN or reset password and to contribute towards my investment. Please help.

                I am getting the error "PRAN not found in Database" always.

                Below are my details to contact.

                Name: Anshuman Mishra
                email: [protected]@gmail.com
                phone: [protected]
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                Reply
                Anshuman Mishra Orissa's [Complaint's author] reply, Jul 22, 2023
                Have already done so..Please Check : 11102673
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  simisnair
                  Dec 31, 2020
                  Report
                  Copy

                  I use NSDL website to apply for a new pan card. My Temporary Token is:[protected]. I have paid an amount of Rs.107 using Billdesk/UPI. (Payment Reference No:[protected]. My balance was deducted from the bank on 25/12/2020 but that is not reflected on the Billdesk page due to some error. Now they are again asking for payment. Please refund my money.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Himani1985
                    from Delhi, Delhi
                    Dec 31, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: India

                    I am trying to update my address using my Aadhaar details..I fill up all details in the form and at the end, it says I have to fill OTP sent on mail and on mobile..I have tried 7 times today, every time there is otp sent on mail but no otp on mobile
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    We request you to check now. If the error persists, please reach us at [protected]@nsdl.co.in.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      krishnaprasad kanchipati
                      from Delhi, Delhi
                      Dec 30, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hello,

                      My name is Krishna Prasad and my PRAN number is[protected]. I could not able to login using my PRAN number as it is saying user id is invalid. I need to download the statement.

                      Please resolve the issue ASAP.

                      Thanks & Regards,
                      Krishna Prasad
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Atharva Badve
                        Dec 27, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have created account on (26/12/20)(saturday)
                        Paid my desired initial amount
                        PRAN number is generated but when I try to login/generate password on
                        https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
                        I am getting PRAN not found in Database
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2021
                        NSDL e-Governance Infrastructure Customer Care's response                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Srikanth Karthikeyan
                          Dec 27, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I registered for National Pension Scheme and paid Rs. 49, 999. My PRAN number is[protected]. But when I try to login it says Error - Invalid PRAN/ PRAN number not found in database.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            ashishrawat08
                            from Delhi, Delhi
                            Dec 26, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Dear Sir/Ma'am,

                            I have applied for an e-PAN of my mother on 24/12/2020 and I got PAN (GTZPD6111F) after 2 hours but even after more than 48 hours of PAN allotment, on verifying PAN on efiling website, it is showing "NO RECORD FOUND FOR GIVEN PAN".

                            Actually, if need it on an urgent basis that's why I applied for e-PAN but PAN is not fetching online. Please resolve this issue as soon as possible and do needful.

                            Thanks & Regards
                            Ashish Rawat
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 08, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aritra Ray
                              Dec 26, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hi.

                              I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                              Also, not receiving OTP by E-mail while trying to verify registration.

                              Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                              Dec 29, 2020
                              Complaint marked as Resolved 
                              Automatically Resolved after 3 days
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              I am also facing the same issue -->
                              Error 'PRAN not found in Database' while trying to set IPIN .

                              My PRAN account is also created .

                              Please share the procedure to fix this .
                              Reply
                              Hi,

                              I am also facing the same issue.
                              Error 'PRAN not found in Database' while trying to set IPIN .

                              My PRAN account is also created .

                              Can any one help please
                              Reply
                              Hi, facing a similar issue.

                              I registered my account today. The account is created and the PRAN is generated. However, I am unable to setup IPIN and login into the account.

                              Let us know the correct procedure. Thanks.
                              Reply
                              Helpful
                              Found this helpful?
                              3 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                dkbdkb
                                Dec 26, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I opened a National Pension Scheme account. I am individual subscriber of Tier I account. I have used Aadhar registration process.
                                I have also paid initial amount in that account.

                                I received PRAN number only through SMS & not received any email about successful completion of account opening process.

                                When I try to view my profile and tried to reset my password using PRAN, it is showing "PRAN not found in database".

                                I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response. Please help me ASAP.

                                Name: Deepak Kumar Bairwa
                                PRAN:[protected]
                                Acknowledgement No. : 11295179
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 06, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                View replies
                                Hi,

                                what is the solution for this error? I am also getting the same error.

                                Please help.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  himanisandhu
                                  from Delhi, Delhi
                                  Dec 20, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I had register through e-verification process and generated my pran number but when i am trying to generate my ipin or make contribution, the system is showing error as "pran not in data base"
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    chanmohit
                                    from Delhi, Delhi
                                    Dec 19, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Village - Madhopur,P.O. - Dhibra,P.S. - Janipur,District- Patna,State - Bihar,Pin-801505

                                    I have enrolled in nps using enps and PRAN is generated but i have not got any IPIN in my mail or any mail from nps and when i am logging into nps it is saying PRAN not found in database.My PRAN number is[protected] and my acknowledgement number is 1127999.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      rajurs0212
                                      Dec 19, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I have applied for pan correction but documents mismatch amount debited from my account 107rs and shows that refund after 7days my token number:[protected]
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                                      Reply
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        Kajal7797
                                        Dec 18, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Hi,

                                        I was trying to register for eNPS, have filled the details & uploaded all the required documents. But while I was making the payment it got stuck somewhere.
                                        Now when I m trying to complete the pending registration it is throwing the error " Registration against this Acknowledgement ID is pending for confirmation from payment gateway. Please try again after sometime".

                                        Acknowledgement ID[protected]
                                        Acknowledgement date - 17Dec2020
                                        Date of birth-07July1997

                                        Mail id - [protected]@gmail.com

                                        Please help me resolving the issue & completing the process.

                                        Thanks,
                                        Kajal
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Income Tax Department
                                          1.9
                                          (2525)
                                          Pan Business
                                          1
                                          (9)
                                          Effizent Seele
                                          1
                                          (22)