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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 57

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D
DileepKumarRongali
from Powai, Maharashtra
Jan 6, 2021
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Website: enps.nsdl.com

I was in the process of registering for nps account. I updated my details and uploaded the required documents. After payment done I am not able to proceed further. Getting below error.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Ack id : 11311781
Ack date : 05/01/2021

Regards,
Dileep.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jan 06, 2021
Updated by DileepKumarRongali Error image

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    Sanjay Ameta
    from Powai, Maharashtra
    Jan 5, 2021
    Resolved
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    Resolved

    Address: Atul 1st gate ,opp bholanagar school, poultry farm road ,valsad ,Gujarat

    Hello,
    I transfer money to the NPS account via ICICI bank, already had a word with ICICI and they said money successfully transfer to the receiver account
    But still, money is not showing on NPS
    transaction date 3rd January 2021
    +1 photos
    Jan 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      V
      vashutosh
      from Powai, Maharashtra
      Jan 5, 2021
      Resolved
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      Resolved

      Hi I'm trying to register for NPS and it is not letting me do the same due to payment status not being updated.
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        N
        nitjsrbala
        from Bengaluru, Karnataka
        Jan 5, 2021
        Resolved
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        Address: Hyderabad

        Hi,

        I have subscribed for NPS though online and my PRAN also got generated[protected].

        But while resetting the IPIN, am getting an error message stating "Invalid User ID"

        Could you please address this issue.

        Than you.

        Best Regards,
        Bala Krishna
        Aug 7, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          A
          Aashish Gambhir
          from Powai, Maharashtra
          Jan 5, 2021
          Resolved
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          Address: Mumbai

          I cannot reset password online as it says PRAN not found in database. I have completed the payment and completed all necessary steps

          acknowledgement number 11310575
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            A
            Aashish Gambhir
            from Powai, Maharashtra
            Jan 5, 2021
            Resolved
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            Address: Mumbai

            I have registered as a subscriber in NPS and could not complete payment due to some technical failure. Now I am getting this error

            "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway" whenever I am logging to complete pending registration

            I have no idea how to solve this. Please help
            Aug 7, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            This is for my wife's account
            acknowledgement number 11310363
            Reply
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              B
              Bharatsingh Bhandari
              Jan 4, 2021
              Resolved
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              Resolved

              Hello All,

              When I'm trying to create my login id in NSDL site : https://www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change Password

              Its giving error PRAN not found in Database

              My PRAN Number[protected]

              Regards
              Bharatsingh Bhandari
              [protected]
              Aug 14, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 08, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                M
                maheshmore9860
                Jan 4, 2021
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                Resolved

                Address: MUMBAI
                Website: npscra.nsdl.co.in

                I have opened NPS account on 2-JAN-2021 and also got PRAN number also got email from NSDL REGARDING PRAN number BUT when I am trying to log in NSDL for first time to it is saying PRAN NOT Found in database.

                PRAN number[protected]
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  R
                  rrc7063
                  from Delhi, Delhi
                  Jan 4, 2021
                  Resolved
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                  Resolved

                  Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

                  Hi,

                  I created a new NPS account and got a PRAN. Also verified ESign.

                  But I am not able to login or set my ipin. Getting the error like "PRAN not found in Database.

                  Please help.

                  Email Id - [protected]@gmail.com
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    S
                    SunilJangid (user)
                    Jan 3, 2021
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                    I have applied for my new PAN Card on 28/12/2020 but after done with filling all kind information and payment proceeds, Authentication with AADHAR failed, even if my aadhar mobile no. is linked with aadhar (might be not visible in your database) and I am unable to process the application again even after generating different token id.
                    I did total 3 transactions through Google Pay out of which I go refunded with only 2 transactions. After processing with fresh payment It says again to make a fresh payment once again, please resolve this problem and initiate the refund to the earliest.

                    A screenshot of window after making payment to the portal is attached. Thank you
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 08, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                    Jan 09, 2021
                    Updated by SunilJangid (user)                     [protected]@nsdl.co.in
                    Jan 09, 2021
                    Updated by SunilJangid (user)                     My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below

                    View replies
                    My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below

                    payment not received & couldn't process with pan application further - Comment #3785957 - Image #0
                    payment not received & couldn't process with pan application further - Comment #3785957 - Image #1
                    payment not received & couldn't process with pan application further - Comment #3785957 - Image #2
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                      R
                      rampmr
                      from Delhi, Delhi
                      Jan 3, 2021
                      Resolved
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                      Resolved

                      Hi,

                      I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                      When I submit the application number and take printout of registration form, it show the correct PRAN number.

                      Please help.

                      Regards
                      Jan 6, 2021
                      Complaint marked as Resolved 
                      Anyone who goes through the same issue - please wait for a couple of days for the backend process to complete. Within 1-2 days of registering your PRAN, your account will be activated. Also it may take another 24 hours for your initial contribution to reflect. It is best to esign your registration form (at the end of the registration process) using the aadhar option rather than OTP via sms/email.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        P
                        Prajjawal
                        Jan 3, 2021
                        Resolved
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                        Resolved

                        I used online forum to make Pan card i.e. NSDL
                        but during Adhar card verification i putted a wrong otp.
                        Money was deducted from my bank account.
                        There was a message stating that money will be refunded back within in 7-10 working days.
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        Reply
                        Prajjawal's [Complaint's author] reply, Jan 8, 2021
                        Actually i don't have that token no. but i have transaction ID- T2012180953311502685411

                        and my e-mail id is [email protected]
                        and DOB is 16 September 2001
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                          K
                          kmpk123
                          from Hyderabad, Telangana
                          Jan 3, 2021
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                          I created the NPS account and I received an email mentioning the registration process is complete. However, when I tried to create the I-PIN to login to the website, it is throwing an error "PRAN not found in Database".

                          Not sure what exactly is the procedure here.
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            M
                            ManjuN.Cutiepie
                            Jan 2, 2021
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                            Resolved

                            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                            Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                            Jan 5, 2021
                            Complaint marked as Resolved 
                            From the date of opening e-NPS 3-7 working days is required for updating account details in cra system. Hence the issue is resolved automatically
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 06, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              S
                              Subhajit_Dutta2021
                              Jan 2, 2021
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                              Hi.
                              I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran number.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                V
                                Vaibhav Bhalke
                                from Pune, Maharashtra
                                Jan 2, 2021
                                Resolved
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                                Resolved

                                Hi.

                                I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                PRAN[protected]

                                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                Also, not receiving OTP by E-mail while trying to verify registration.

                                Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 06, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  S
                                  shubhanshuy
                                  Jan 2, 2021
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                                  Resolved

                                  Hi Sir/Mam,

                                  I am not able to login to my nos account and getting error as - PRAN not found in database.

                                  Please help in getting this resolved as soon as possible. My PRAN no is[protected].

                                  Thanks in advance.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    R
                                    rashmi limaye
                                    Jan 1, 2021
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                                    Hi, my pran number is "[protected]"
                                    I am making regular montly regular contribution via my employer.
                                    Still i have started getting an error" User is inactive" when i try to login/reset the password.
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      I
                                      irfu88
                                      from Mumbai, Maharashtra
                                      Dec 31, 2020
                                      Resolved
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                                      Resolved

                                      I have applied for pan card correction but not received yet. My pan Card sent by POST AWB EA[protected]IN has been delivered to some other person.
                                      Is this right to give my documents to some other person with speed post.
                                      I have given my proper address but post man has delivered my pan to whom I don't know.
                                      Pleasee help me ...
                                      How can I get my documents now.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                                        S
                                        Shashank Venugopal
                                        Dec 31, 2020
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                                        Website: Nsdl

                                        SIR/MADAM
                                        I recently applied online for pan card correction through NSDL website. After completion of payment, i received acknowledgement number. Later if i check my pan card application status, it is showing "record not found". My acknowledgement number is [protected]. Kindly do the needful. Thank you
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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