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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 57

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D
dixita gupta
Jan 8, 2021
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Hi i have opend an NPS aacount .Pran number has been generated and esign registration is also complete.But when i am resetting ipin it is saying PRAN not found in database.
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Nareshv7275
    Jan 8, 2021
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    I have created NPS account. When I try to login with PRAN number it says PRAN number is not found in database. My contact number [protected] for further information
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      S
      sainishanth
      Jan 8, 2021
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      Hi,

      I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

      I am getting the error "PRAN not found in Database" always.

      Below are my details to contact.

      Name: Sai Nishanth
      email: [protected]@gmail.com
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        N
        Niharica Srivastava
        from Powai, Maharashtra
        Jan 8, 2021
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        Address: Noida

        I am trying to login to my NPS account but i get error PRAN not found.
        Please help in validating
        PRAN :[protected]

        email: [protected]@gmail.com
        Mobile: [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          M
          meenakshi00123
          from Delhi, Delhi
          Jan 8, 2021
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          Website: enps.nsdl.com

          Whenever i try to generate a new password through ipin to login into the account, it shows pran not found in database
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            I
            Imnandan
            from Noida, Uttar Pradesh
            Jan 7, 2021
            Resolved
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            Invalid user id for PRAN

            Website: cra-nsdl.com/CRA

            I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
            However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
            i'm not able to contribute or access my statement online using my pran. Please help....
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            S
            Shankar D
            Jan 6, 2021
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            Address: Bangalore

            Sir iam Shankar reddy unable to complete my pan card correction procedure it shows failed in ekyc
            PAN Application - token. No. [protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              D
              DileepKumarRongali
              from Powai, Maharashtra
              Jan 6, 2021
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              Website: enps.nsdl.com

              I was in the process of registering for nps account. I updated my details and uploaded the required documents. After payment done I am not able to proceed further. Getting below error.

              "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

              Ack id : 11311781
              Ack date : 05/01/2021

              Regards,
              Dileep.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jan 06, 2021
              Updated by DileepKumarRongali               Error image

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                S
                Sanjay Ameta
                from Powai, Maharashtra
                Jan 5, 2021
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                Resolved

                Address: Atul 1st gate ,opp bholanagar school, poultry farm road ,valsad ,Gujarat

                Hello,
                I transfer money to the NPS account via ICICI bank, already had a word with ICICI and they said money successfully transfer to the receiver account
                But still, money is not showing on NPS
                transaction date 3rd January 2021
                Jan 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  V
                  vashutosh
                  from Powai, Maharashtra
                  Jan 5, 2021
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                  Hi I'm trying to register for NPS and it is not letting me do the same due to payment status not being updated.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    N
                    nitjsrbala
                    from Bengaluru, Karnataka
                    Jan 5, 2021
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                    Address: Hyderabad

                    Hi,

                    I have subscribed for NPS though online and my PRAN also got generated[protected].

                    But while resetting the IPIN, am getting an error message stating "Invalid User ID"

                    Could you please address this issue.

                    Than you.

                    Best Regards,
                    Bala Krishna
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      A
                      Aashish Gambhir
                      from Powai, Maharashtra
                      Jan 5, 2021
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                      Address: Mumbai

                      I cannot reset password online as it says PRAN not found in database. I have completed the payment and completed all necessary steps

                      acknowledgement number 11310575
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        A
                        Aashish Gambhir
                        from Powai, Maharashtra
                        Jan 5, 2021
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                        Address: Mumbai

                        I have registered as a subscriber in NPS and could not complete payment due to some technical failure. Now I am getting this error

                        "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway" whenever I am logging to complete pending registration

                        I have no idea how to solve this. Please help
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        This is for my wife's account
                        acknowledgement number 11310363
                        Reply
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          B
                          Bharatsingh Bhandari
                          Jan 4, 2021
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                          Resolved

                          Hello All,

                          When I'm trying to create my login id in NSDL site : https://www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change Password

                          Its giving error PRAN not found in Database

                          My PRAN Number[protected]

                          Regards
                          Bharatsingh Bhandari
                          [protected]
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            M
                            maheshmore9860
                            Jan 4, 2021
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                            Resolved

                            Address: MUMBAI
                            Website: npscra.nsdl.co.in

                            I have opened NPS account on 2-JAN-2021 and also got PRAN number also got email from NSDL REGARDING PRAN number BUT when I am trying to log in NSDL for first time to it is saying PRAN NOT Found in database.

                            PRAN number[protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              R
                              rrc7063
                              from Delhi, Delhi
                              Jan 4, 2021
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                              Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

                              Hi,

                              I created a new NPS account and got a PRAN. Also verified ESign.

                              But I am not able to login or set my ipin. Getting the error like "PRAN not found in Database.

                              Please help.

                              Email Id - [protected]@gmail.com
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                S
                                SunilJangid (user)
                                Jan 3, 2021
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                                I have applied for my new PAN Card on 28/12/2020 but after done with filling all kind information and payment proceeds, Authentication with AADHAR failed, even if my aadhar mobile no. is linked with aadhar (might be not visible in your database) and I am unable to process the application again even after generating different token id.
                                I did total 3 transactions through Google Pay out of which I go refunded with only 2 transactions. After processing with fresh payment It says again to make a fresh payment once again, please resolve this problem and initiate the refund to the earliest.

                                A screenshot of window after making payment to the portal is attached. Thank you
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 08, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                                Jan 09, 2021
                                Updated by SunilJangid (user)                                 [protected]@nsdl.co.in
                                Jan 09, 2021
                                Updated by SunilJangid (user)                                 My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below

                                View replies
                                My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below
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                                  R
                                  rampmr
                                  from Delhi, Delhi
                                  Jan 3, 2021
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                                  Resolved

                                  Hi,

                                  I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                                  When I submit the application number and take printout of registration form, it show the correct PRAN number.

                                  Please help.

                                  Regards
                                  Jan 6, 2021
                                  Complaint marked as Resolved 
                                  Anyone who goes through the same issue - please wait for a couple of days for the backend process to complete. Within 1-2 days of registering your PRAN, your account will be activated. Also it may take another 24 hours for your initial contribution to reflect. It is best to esign your registration form (at the end of the registration process) using the aadhar option rather than OTP via sms/email.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    P
                                    Prajjawal
                                    Jan 3, 2021
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                                    Resolved

                                    I used online forum to make Pan card i.e. NSDL
                                    but during Adhar card verification i putted a wrong otp.
                                    Money was deducted from my bank account.
                                    There was a message stating that money will be refunded back within in 7-10 working days.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                    Reply
                                    Prajjawal's [Complaint's author] reply, Jan 8, 2021
                                    Actually i don't have that token no. but i have transaction ID- T2012180953311502685411

                                    and my e-mail id is [email protected]
                                    and DOB is 16 September 2001
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                                      kmpk123
                                      from Hyderabad, Telangana
                                      Jan 3, 2021
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                                      I created the NPS account and I received an email mentioning the registration process is complete. However, when I tried to create the I-PIN to login to the website, it is throwing an error "PRAN not found in Database".

                                      Not sure what exactly is the procedure here.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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