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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 62

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S
Subhransu Kumar Bebarta
Nov 3, 2020
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I could not complete my NPS registration as I frequently get this message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

My acknowledgement number is 11254152 and the Acknowledgement Date is 02-Nov-2020.
Nov 6, 2020
Complaint marked as Resolved 
Automatically resolved after two days.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    M
    Mithila Amat
    Nov 3, 2020
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    I didn't receive any OTP and failed to submit the application two times. So please refund the money.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      B
      Bidhan C Roy
      Nov 2, 2020
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      Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

      I have completed the process of registration in NPS through eNPS online and received PRAN number[protected] via email, as per the instruction on email when I tried to reset iPin it says pan number not present in database. Please look into these.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        B
        Bijan@123
        from Kolkata, West Bengal
        Nov 2, 2020
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        Dear Sir,
        I have applied for a new PAN Card in the name of KRISHNA MONDAL which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

        Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

        Applicant Name: KRISHNA MONDAL
        VILL-DAKSHIN DURGAPUR, P.O-SREE DURGAPUR
        P.S-DHOLAHAT
        PIN-743349
        DISTRICT-SOUTH 24 PARGANAS
        STATE-WEST BENGAL
        Acknowledgement Number:[protected]
        Date ofApplication:Date- 21 Feb 2020
        Mobile NO: [[protected]]
        Mail id :[protected]@gmail.com
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Nov 17, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
        Dec 03, 2020
        Updated by Bijan@123         no
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        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          D
          Donass
          Oct 31, 2020
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          Website: npscra.nsdl.co.in/index.php

          I registered into APY/NSDL but now when i try to login with PRAN the site says this is not found in database.I would like to get informed and resolved on this problem.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            R
            Ranjith Varatharajan
            Oct 30, 2020
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            Address: TrackOn Couriers

            The TrackOn courier refused to come to my home address to deliver my PAN card. He asked me to come to a place which is of more than 5kms from my home. He refused to deliver my PAN card. He also asked bribe saying as service charge.

            Acknowledgement Number: N[protected]
            TrackOn consignment Number:[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              M
              mahendrabagaria
              from Kolkata, West Bengal
              Oct 30, 2020
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              Hi.
              I have created the NPS account of the Tier - 1 type. And pran is also generated. But while setting IPIN or while Login, I am getting an error as pran not found in database

              Could you please help me with this as I'm not able to access or even check the contribution made for this pran.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                D
                Divyasaurav
                Oct 29, 2020
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                I opened a nps account with pran no.[protected]. Not able access it. Its showing invalid. Kindly resolve.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  K
                  Kunwar Nik
                  from Solapur, Maharashtra
                  Oct 29, 2020
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                  Website: enps.nsdl.com/eNPS

                  Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    M
                    MANOJ LAWANIA
                    Oct 27, 2020
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                    Address: tentigaon mathura

                    Dear sir may name manoj kumar s/o shree jagdees prasad my pan no. ARTPK1967E and same name fathers name dob any other person delhi dono ko ek hi pan no alot ho gaya hai mere samaya ka samadhan karane ki kripa kare main up mathura se hu
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      K
                      KOWSIK T
                      Oct 24, 2020
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                      Respected sir,
                      I had applied pan card in NSDL SITE on 03.08.2020 for my relative.But till now, the status is as follows, The application is under processing.

                      ACK NO : N-[protected]

                      screenshot attached
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        D
                        dreamyeyedgirl
                        from Kolkata, West Bengal
                        Oct 23, 2020
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                        The pan card reprint link is showing technical issues from a long time. Kindly help me out regarding this.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          R
                          ratilalmistry3
                          Oct 23, 2020
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                          PAN card number : AKKPM8045M
                          PAN Acknowledgement No: N-[protected]

                          I had applied for changes in my name on my PAN card on 17th August 2020. I still have not received anything. The status on the website for my application says as follows,

                          " We have received the document(s) in reply to the Discrepancy letter . However, document(s) is/are not valid"

                          I had Uploaded supporting documents for resolution of above mentioned discrepancy.

                          But still not yet received the status.

                          Please let me know when will the process be completed as I need the new card urgently.
                          Thank you.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            mjitu309
                            from Thane, Maharashtra
                            Oct 21, 2020
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                            PAN card number : DCDPM1499D
                            Acknowledgement No: N-[protected]
                            I had applied for changes in my name on my PAN card on 10th October 2020. I still have not received anything. The status on the website for my application says as follows, "

                            Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination"
                            Please let me know when will the process be completed as I need the new card urgently.
                            Thank you.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            We have started dispatching/delivering the physical copy of PAN. However there may be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. e-PAN is valid and acceptable. We thank you for understanding and co-operation.
                            Reply
                            Your PAN card has been delivered on 29-Oct-2020 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected]
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                              K
                              KOWSIK T
                              Oct 21, 2020
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                              I have applied a instant epan in efilling website for my friend. I got the epan and it gets verified.Then i have applied for physical pan in NSDL REPRINT REQUEST SITE. Now its been 4days.Still when i track status using acknowledgement number, it says no records found.please process my application.
                              Acknowledgement no: N-[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                              Reply
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                A
                                Arun492002
                                Oct 20, 2020
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                                I tried to make a pan card and choose e kyc mode but unfortunately I didn't get any OPT Or acknowledgement number. But 106.90 rupees is debited from my account.
                                Since this moment from 17 October I didn't get any refund.
                                Oct 22, 2020
                                Complaint marked as Resolved 
                                I got my refund
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Oct 22, 2020
                                Updated by Arun492002                                 I got my refund
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                                It will surely get refunded in 7to 9days..wait and see..
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                                Good👍
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                                  P
                                  Prajwal Raibole
                                  Oct 19, 2020
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                                  I filled an online application for pan card on 15 October 2020 through e sign/ e kyc mode, but when I done payment through my debit card, amount of rs. 106 was deducted from my bank account and the message appears that "your e sign / e kyc mode failed and the amount will be refunded within seven working days" then today i.e. on 19 October 2020 I tried again and the amount of same rs. 106 is deducted from my bank account and the application was failed...when will be the amount will be refunded to me... please refund it immediately for both the transactions...
                                  Thank you...
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Name : Ayush Vinod Bahadurkar
                                  Date of birth : 28/01/2002
                                  Email id : [protected]@gmail.com
                                  Reply
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                  Reply
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in dispatch of PAN cards. We request you to use the e-PAN provided on email. The same is valid and acceptable.
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                                    M
                                    Miky Raval
                                    from Ahmedabad, Gujarat
                                    Oct 17, 2020
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                                    Address: Ahmedabad

                                    Respect sir/madam
                                    I am bank employee Ms Miky Raval Allahabad bank,
                                    We have one customer who is not literate lallubhai Desai
                                    His PRAN no[protected]
                                    He is unable to reset password as it is continuously showing PRAN not found in database
                                    He also want to update his mobile no and email id.
                                    His concern is to check balance in his account as he is not getting statement from the beginning

                                    Please do needful
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                                      B
                                      bwypk4025q
                                      Oct 17, 2020
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                                      Hi
                                      My name is Mohit Kumar and I recently got to know that some other person has also been issued same PAN as of mine.
                                      Name : Mohit Kumar
                                      PAN: BWYPK4025Q
                                      F. Name : Dinesh Kumar
                                      I am from Meerut, UP while the other person is from Hoshiarpur, Punjab.

                                      Please help here as his defaulted loans are impacting my CIBIL score and also his TDS is reflected in my 26 AS.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        1
                                        18BPS016 Ganga S
                                        Oct 16, 2020
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                                        I applied for PAN through NDSL portal. My acknowledgement number is [protected]. But when I tracked my application it shows 'no records found'. But I made payment and submitted all the documents
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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