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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 65

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R
Raheel Ansari
Aug 29, 2020
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I linked my pancard with my adhaar card on[protected]. The name on the pancard is incorrect but all details on the aadhaar card are correct. I'm trying to get a reprint done for my pancard as per aadhar authentication. But everytime I try to proceed, Im getting an error message "Your request could not be processed. Please try after sometime."

Can you please help me with this? I have received any token number or any sms for the same.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    F
    farrukh.amber
    Aug 28, 2020
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    Hi,

    I'm a foreign of indian origin who applied for e-pan card: made an online application & the required payment on 05/08/2020.

    I sent all the required documents in post & till date haven't heard anything back. Online application status doesn't show my documents received. I have called on their contact centre no one answers & e-mailed twice: no response till date but an automated acknowledgement for my first e-mail as below:
    * *
    Dear sir/madam,

    Thank you for your email.

    This is an acknowledgement that the email has been received by us with the subject:[external] fwd: pan application - ack. No. N - [protected] dated : 06/08/2020 and the request id assigned to your email is 1490146.

    * *
    I'm frustrated by the lack of their response & would like your assistance in this matter. My e-mail address is farrukh. [protected]@gmail.com
    Thanks.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      V
      venki89
      Aug 27, 2020
      Resolved
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      Hi,

      I had applied pan correction form in nsdl website. Initially the documents was not processed as the communication address name mismatch, i had sent a physical copy of communication address (Aadhar details) to nsdl pune. Still the document is not approved. Why is not approved, the address proof, name mentioned in the aadhar and the pan correction form has same details. Why are you not approving the pan and this is not new pan. Am asking for the correction in the pan name and signature.

      Pan application no : [protected]

      Please resolve this as soon as possible

      Thanks,
      Venkatesh
      Jul 20, 2022
      Complaint marked as Resolved 
      I had applied pan correction form in nsdl website. Initially the documents was not processed as the communication address name mismatch, Later had sent a physical copy of communication address (Aadhar details) to nsdl pune. Still the document is not approved. After Raising Complaint on the address issue in consumercomplaint.in website, the NDSL had resolved the issue on verifying and accepting the physical copy with letter written to the NSDL Pune. after which the PAN issue was resolved and had received the pan to the communicated address. Thanks a lot
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        B
        Bharathkumar01
        from Delhi, Delhi
        Aug 25, 2020
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        This is my acknowledgment number [protected]. I didn't recieve my pan card yet. I dont known what you are courier service is doing. It is almost 3 months. And you are even not responding to my mails and calls and same with courier service.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          A
          azeem.khan25
          Aug 25, 2020
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          I was applying for pan card and submitted fee but now i donrt want to apply pan and i want my application fee back. I mailed them many time but they are responding acccording to that. They are sending necesaary reply even i did not ask for that information which they are sending me in reply.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            [email protected]
            Aug 25, 2020
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            Address: 12-2-417-60-1, Manager yadhava nagar

            I close atal pension yojana
            My pran no is[protected]
            My mobile number is [protected]/[protected]
            I need urgently fund
            Last january onwards iam trying
            . No one giving proper response
            Pls help
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              N
              Nishal kumar
              Aug 22, 2020
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              Resolved

              I was not about this fraud company I came to know this when I searched in net I want refund back from them they are not picking phone police should ctach them I have payed 499 rs to them I want refund please held me please help me
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Dear Nishal kumar,

              Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
              Reply
              Dear Nishal Kumar,

              Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
              Reply
              Dear Nishal,

              Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
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                V
                Vadiraj. J
                Aug 19, 2020
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                Sir/madam,

                I have applied for changes in pan card on 19th August 2020 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Vadiraj Jamakhandi
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  Shashank Uniyal
                  Aug 19, 2020
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                  Hi.
                  I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as "pran not found in database"

                  Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                  Phone no: [protected]
                  email : [protected]@gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    Amit kr
                    from Jamshedpur, Jharkhand
                    Aug 19, 2020
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                    Address: 17th Narmada Path Tank Road Uliyan Kadma Jamshedpur, Jharkhand

                    Dear nsdl team,

                    I was apply online pan card with correction on dt-13th june 2020 all the payment has been done online but still physical pan card i am not received.
                    This concern was already raised earlier also, nsdl team replied "your pan card has been dispatched on 29-jul-2020 by trackon couriers pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card will be delivered in due time." dt-29th aug 2020 as per the status shown in the site (Screen shot attached).

                    Please confirm the delivery of physical pan card.
                    After submission of form already 60 days passed.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Aug 19, 2020
                    Updated by Amit kr                     PAN Application - ack. No. N- [protected] date of apply-13th June-2020
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                      V
                      Vinayak Sachdeva
                      Aug 19, 2020
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                      Hi, I am applying PAN Card Online through https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html using e-KYC services. I have already done the payment step but I am unable to complete the Aadhar Authentication/"Continue with e-KYC" step. I am constantly getting this error "Your Request Could not be Processed due to some technical issue. Please try after sometime.". I have tried several times, but the error persists. Please help with this as soon as possible. Thanks.
                      For reference my temporary token number is "[protected]"
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        shwetaw
                        Aug 18, 2020
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                        Hi.
                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          V
                          virendra khanna
                          Aug 17, 2020
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                          Address: CANTONMENT, VARANASI

                          Sir,
                          An application vide acknowledgement no. N-[protected] dt.23/07/2020 in name of m/s baya roost was sent to income tax pan services, pune as per speed post ref. No. Eu[protected]in dt.29.07.2020.
                          The track records reveals that it reached pune on on 01/08/2020 and it is yet to be delivered.
                          In absence of pan no. The bank account is not being opened and the business is at stand still.
                          It is very urgent
                          Please look into the matter and oblige.
                          V. K. Khanna,
                          Advocate
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            V
                            Virtuoso
                            Aug 14, 2020
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                            Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel

                            After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the otp authentication. It says it cannot be processed. It says "our request could not be processed due to some technical issue. Please try after sometime".
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              D
                              dpereira
                              Aug 14, 2020
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                              I have sent and email to the team for the attached error when doing e-kyc and seems to be not working. Tried from different internet browsers and clearing cache aswell.
                              The e-mail sent to [protected]@nsdl.co.in is dated at aug 13, 2020, 11:20 pm
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                ashuchirag
                                Aug 13, 2020
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                                Sir i had odered a reprint of pan card on 9th august 2020 through nsdl but i had not recived acknowledgement no. And conformation details and thats why i am unable to track my application. But my account is debited with rs.50 i had try many times to contact their helpline but they put my call on hold for a long time and that after call get disconnected please help me.
                                My transaction and bank ref no. Is given below in screenshot
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                                  P
                                  Patrick Prakash
                                  from Mavelikara, Kerala
                                  Aug 12, 2020
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                                  After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the OTP Authentication.It says it cannot be processed
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    A
                                    atulsharma001
                                    Aug 12, 2020
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                                    Resolved

                                    I applied for Pan on the nsdl website and since it failed to authenticate i am expecting a refund of my 106.90 rupees which was debited from my account
                                    My Token number is [protected]
                                    PAN Number is GMMPD5923D
                                    kindly resolve this problem.
                                    Aug 18, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      V
                                      Vaddadi Ravanamma
                                      Aug 12, 2020
                                      Resolved
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                                      Resolved

                                      I applied for my pan card corrections through nsdl website
                                      In that discrepancy occurs please it the discrepancy letter .
                                      My acknowledgement number :
                                      [protected]
                                      address : door number : 28-9-40,
                                      opp sree venkateswara cinema hall, suryabagh,
                                      Dabagagardens
                                      visakhaptnam -530020.
                                      Andhra pradesh.
                                      Aug 18, 2020
                                      Complaint marked as Resolved 
                                      I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        V
                                        Vaddadi Ravanamma
                                        Aug 12, 2020
                                        Resolved
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                                        Resolved

                                        Address: address : door number : 28-9-40, opp sree venkateswara cinema hall ,suryabagh , Dabagagardens visakhaptnam -530020. Andhra pradesh.

                                        Hello sir iam vaddadi ravanamma i applied for my pan correction. Discrepancy found in my pan so please send my pan card to mail or post

                                        Acknowledgement number :[protected]

                                        My email id : [protected]@gmail.com

                                        Or my communication address : door number : 28-9-40,
                                        opp sree venkateswara cinema hall, suryabagh,
                                        Dabagagardens
                                        visakhaptnam -530020.
                                        Andhra pradesh.
                                        Aug 18, 2020
                                        Complaint marked as Resolved 
                                        I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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