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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 65

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V
Vadiraj. J
Aug 19, 2020
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Sir/madam,

I have applied for changes in pan card on 19th August 2020 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Vadiraj Jamakhandi
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Shashank Uniyal
    Aug 19, 2020
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    Hi.
    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as "pran not found in database"

    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

    Phone no: [protected]
    email : [protected]@gmail.com
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      A
      Amit kr
      from Jamshedpur, Jharkhand
      Aug 19, 2020
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      Address: 17th Narmada Path Tank Road Uliyan Kadma Jamshedpur, Jharkhand

      Dear nsdl team,

      I was apply online pan card with correction on dt-13th june 2020 all the payment has been done online but still physical pan card i am not received.
      This concern was already raised earlier also, nsdl team replied "your pan card has been dispatched on 29-jul-2020 by trackon couriers pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card will be delivered in due time." dt-29th aug 2020 as per the status shown in the site (Screen shot attached).

      Please confirm the delivery of physical pan card.
      After submission of form already 60 days passed.
      +1 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Aug 19, 2020
      Updated by Amit kr       PAN Application - ack. No. N- [protected] date of apply-13th June-2020
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        V
        Vinayak Sachdeva
        Aug 19, 2020
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        Hi, I am applying PAN Card Online through https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html using e-KYC services. I have already done the payment step but I am unable to complete the Aadhar Authentication/"Continue with e-KYC" step. I am constantly getting this error "Your Request Could not be Processed due to some technical issue. Please try after sometime.". I have tried several times, but the error persists. Please help with this as soon as possible. Thanks.
        For reference my temporary token number is "[protected]"
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          S
          shwetaw
          Aug 18, 2020
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          Hi.
          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            V
            virendra khanna
            Aug 17, 2020
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            Address: CANTONMENT, VARANASI

            Sir,
            An application vide acknowledgement no. N-[protected] dt.23/07/2020 in name of m/s baya roost was sent to income tax pan services, pune as per speed post ref. No. Eu[protected]in dt.29.07.2020.
            The track records reveals that it reached pune on on 01/08/2020 and it is yet to be delivered.
            In absence of pan no. The bank account is not being opened and the business is at stand still.
            It is very urgent
            Please look into the matter and oblige.
            V. K. Khanna,
            Advocate
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              V
              Virtuoso
              Aug 14, 2020
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              Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel

              After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the otp authentication. It says it cannot be processed. It says "our request could not be processed due to some technical issue. Please try after sometime".
              +1 photos
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                D
                dpereira
                Aug 14, 2020
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                I have sent and email to the team for the attached error when doing e-kyc and seems to be not working. Tried from different internet browsers and clearing cache aswell.
                The e-mail sent to [protected]@nsdl.co.in is dated at aug 13, 2020, 11:20 pm
                +1 photos
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                  A
                  ashuchirag
                  Aug 13, 2020
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                  Sir i had odered a reprint of pan card on 9th august 2020 through nsdl but i had not recived acknowledgement no. And conformation details and thats why i am unable to track my application. But my account is debited with rs.50 i had try many times to contact their helpline but they put my call on hold for a long time and that after call get disconnected please help me.
                  My transaction and bank ref no. Is given below in screenshot
                  +2 photos
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                    P
                    Patrick Prakash
                    from Mavelikara, Kerala
                    Aug 12, 2020
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                    After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the OTP Authentication.It says it cannot be processed
                    +1 photos
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                      A
                      atulsharma001
                      Aug 12, 2020
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                      Resolved

                      I applied for Pan on the nsdl website and since it failed to authenticate i am expecting a refund of my 106.90 rupees which was debited from my account
                      My Token number is [protected]
                      PAN Number is GMMPD5923D
                      kindly resolve this problem.
                      +2 photos
                      Aug 18, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        V
                        Vaddadi Ravanamma
                        Aug 12, 2020
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                        Resolved

                        I applied for my pan card corrections through nsdl website
                        In that discrepancy occurs please it the discrepancy letter .
                        My acknowledgement number :
                        [protected]
                        address : door number : 28-9-40,
                        opp sree venkateswara cinema hall, suryabagh,
                        Dabagagardens
                        visakhaptnam -530020.
                        Andhra pradesh.
                        +2 photos
                        Aug 18, 2020
                        Complaint marked as Resolved 
                        I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          V
                          Vaddadi Ravanamma
                          Aug 12, 2020
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                          Address: address : door number : 28-9-40, opp sree venkateswara cinema hall ,suryabagh , Dabagagardens visakhaptnam -530020. Andhra pradesh.

                          Hello sir iam vaddadi ravanamma i applied for my pan correction. Discrepancy found in my pan so please send my pan card to mail or post

                          Acknowledgement number :[protected]

                          My email id : [protected]@gmail.com

                          Or my communication address : door number : 28-9-40,
                          opp sree venkateswara cinema hall, suryabagh,
                          Dabagagardens
                          visakhaptnam -530020.
                          Andhra pradesh.
                          +3 photos
                          Aug 18, 2020
                          Complaint marked as Resolved 
                          I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            R
                            Rocky King
                            Aug 12, 2020
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                            Dear

                            Sir i applied for pan card name correction and i submitted all the documents as proof aadhaar 10th class mark sheet nd had issued discrepancy letter on 6th aug 2020

                            But still i didn't get any letter from post and again i checked the status it show this

                            Status :
                            We have received the document (S) in reply to the discrepancy letter. However, document (S) is/are not valid. For details contact tin call center at[protected]

                            What should i do now in the below attachment is there lookup it
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Aug 15, 2020
                            Updated by Rocky King                             Dear sir

                            Still there is no response from your side

                            What should i do now still now i didn't get discrepancy letter by mail or postal please do resolve it sir thanking you

                            Mail [protected]@gmail.com

                            Pan card acknowledgement [protected]
                            Aug 21, 2020
                            Updated by Rocky King                             Sir

                            please give me a update about pan card correction application acknowledgement [protected]

                            Please resolve my problem
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                              8
                              8149317168
                              Aug 11, 2020
                              Resolved
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                              Resolved

                              My application is e mode application but in status mentioned is no signature/thumb impression has been provided across the photograph affixed on the form

                              Acknowledgment number : [protected]

                              Email - [protected]@gmail.com

                              Please help...
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                              Reply
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                                M
                                mandar02bhalerao
                                Aug 11, 2020
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                                Sir/madam,

                                I have applied for reprint of pan card on 19th june 2020. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                But when i checked my application status today, it was shown"sorry, no record found."
                                Today it is 11th august 2020.
                                It has been nearly two months but still it says sorry no record found
                                Please check my application as soon as possible.

                                Thanking you
                                Mandar bhalerao
                                +1 photos
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                                  I
                                  Irap
                                  Aug 11, 2020
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                                  Hi, when i try to create ipin, i'm getting unauthorized user error while ipin creation first time. Could you please take a look into it?

                                  Thanks,
                                  Irappa
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Aug 11, 2020
                                  Updated by Irap                                   My PRAN is [protected]
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                                    D
                                    Dipen fatelal barchha
                                    Aug 11, 2020
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                                    Resolved

                                    No Response

                                    I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected.
                                    The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 2 months. I am not able to proceed further. I mailed to nsdl but they reply...
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                                    G
                                    Gandhiaryah
                                    Aug 10, 2020
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                                    I have applied pan on 3rd jun 2020 for my son. But we didnt receive it till now. We have checked the status on nsdl website using acknowledgement number [protected]. It is showing proof of aadhaar is not provided for the aadhaar mentioned in the application. We request you to kindly submit a copy of aadhaar allotment letter issued to you by uidai.
                                    But we have sent the copy of aadhaar through post and also uploaded the soft copy in status tracking site.
                                    Kindly validate and do the needful.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      B
                                      bhavjotsodhi
                                      Aug 10, 2020
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                                      Submitted my application for pan card reprint but the website shows no record found. The acknowledgment number for the same is:[protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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