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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 60

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V
Vivekanandan M
from Powai, Maharashtra
Dec 6, 2020
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Hi,

I raised a query #1778825 and still now it has not been answered. Not sure if NSDL is working or not. Request NSDL to answer my query ASAP.
Aug 5, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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    Rohitsingh050289
    from Barddhaman, West Bengal
    Dec 6, 2020
    Resolved
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    Hi.
    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

    Pran[protected]
    Name- Rohit Singh
    Aug 5, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      B
      Bijan@123
      from Kolkata, West Bengal
      Dec 3, 2020
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      Address: VILL-GURUDASPUR P.O-GURUDASPUR P.S-DHOLAHAT PIN-743349 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

      Dear Sir,
      I have applied for a new PAN Card in the name of DILIP GURIA which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

      Therefore, I requesting your resend my PAN Card to my address and I mentioned our details below.

      palace re send my pan card my correct address
      NAME : DILIP GURIA
      VILL-GURUDASPUR
      P.O-GURUDASPUR
      P.S-DHOLAHAT
      PIN-743349
      DISTRICT-SOUTH 24 PARGANAS
      STATE-WEST BENGAL

      Applicant Name: DILIP GURIA
      Acknowledgement Number: [protected]
      Date of Returned:16-Mar-2020
      Mobile NO: [protected]
      Mail id :[protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 15, 2020
      NSDL e-Governance Infrastructure Customer Care's response
      Kindly DM the PAN/application acknowledgment number as the number in the image is not clear.
      Feb 05, 2021
      Updated by Bijan@123
      please send me physical pan card be caged payment already
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        P
        prem_sachade
        from Mumbai, Maharashtra
        Dec 3, 2020
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        I recently applied for new pan card online on 23 nov, 2020 but it shows error as follows

        Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

        i want to get refund in my bank account as soon as possible.

        My token. No. is [protected] which is dated :[protected]:48:06.717 as follows.
        Feb 16, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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          G
          gnana2020
          Dec 3, 2020
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          Hi Team,

          I have registered for NPS and received PRAN number.

          However, while I try to logging into the account. I am getting error "PRAN not found in Database".

          Can you please assist on the issue

          Name- Gnanakumar
          PRAN number[protected]

          Many Thanks,
          Gnana
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            P
            Priyesh Kaneria
            from Powai, Maharashtra
            Dec 3, 2020
            Resolved
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            Address: JINDAL SAW LTD. SAMAGHOGH

            Please change or add my e-mail address with my PRAN id...

            PRSN ID[protected]
            email : klifelong.[protected]@gmail.com
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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              B
              Bijan@123
              from Kolkata, West Bengal
              Dec 3, 2020
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              Resolved

              Address: VILL-DAKSHIN DURGAPUR P.O-SREE DURGAPUR P.S-DHOLAHAT PIN-743349 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

              Dear Sir,
              I have applied for a new PAN Card in the name of KRISHNA MONDAL which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

              Therefore, I requesting your resend my PAN Card to my address and I mentioned our details below.

              palace re send my pan card my correct address
              NAME : KRISHNA MONDAL
              VILL-DAKSHIN DURGAPUR
              P.O-SREE DURGAPUR
              P.S-DHOLAHAT
              PIN-743349
              DISTRICT-SOUTH 24 PARGANAS
              STATE-WEST BENGAL

              Applicant Name: KRISHNA MONDAL
              Acknowledgement Number: [protected]
              Date of Returned:4th November 2017
              Mobile NO: [protected]
              Mail id :[protected]@gmail.com
              Aug 13, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 07, 2020
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
              Verified Support
              Dec 11, 2020
              NSDL e-Governance Infrastructure Customer Care's response
              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                A
                Asmita M
                from Powai, Maharashtra
                Dec 2, 2020
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                Hi customer support,

                I registered for NPS today (2-Dec-2020) and got my PRAN number but when I try to login for the first time to set my password, it gives me an error "PRAN not found in database". Kindly help.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Y
                  yuvarajk
                  from Powai, Maharashtra
                  Dec 1, 2020
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                  I have created the NPS account of tier - 1 &2 today(29/11/2020) and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database. There is no response from customer care

                  Could you please help resolve this ASAP. I am not able to access, or even check the contribution made for this PRAN. Pleas find the below details:

                  Name: Yuvaraj K
                  PRAN No:[protected]
                  Ph.No: +91-[protected]
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 03, 2020
                  NSDL e-Governance Infrastructure Customer Care's response
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    yuvarajk
                    from Powai, Maharashtra
                    Nov 29, 2020
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                    I have created pran[protected] today(29/11/2020) and i have received the pran id card. while setting ipin or trying to login to my account but it always says pran not found in database. Pls do the needful. Thanks.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      D
                      Deepti06
                      from Powai, Maharashtra
                      Nov 28, 2020
                      Resolved
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                      Resolved

                      I logged to NSDL website for reprint of my PAN card as the photograph on my PAN card has faded.

                      It took me whole day fill the information online. For two hours I kept trying but it kept on saying " Please fill in correct captcha" when every time I was filling the correct one.

                      The customer care support told me to use Internet Explorer. I did the same and got Temporary token no.

                      Then the documents were not uploading. I again called customer care. The person was not able to open on his side also using my temporary token no.

                      Then by God's grace, the documents uploaded after 1 hour or so.
                      Next it got stuck at payment. The payment gateway page is not opening since yesterday. It is coming blank.

                      I complained again today and was assured that they would raise complaint and get it rectified by 6 pm.

                      I just tried it at 8.30 pm and it is same. Wrong captcha message is still there in chrome browser. Payment is not happening in Internet Explorer.

                      This is the condition of Digital India. Now I will have to pay Rs. 300/- to an agent and get it done.

                      Tell me who is responsible foe flourishing of agents and corruption. Work of Rs.106 will get done in Rs. 300/- ?

                      Who is responsible foe wastage of my time and effort, electricity and data wastage?
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 11, 2020
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                        P
                        Parashuram H
                        Nov 26, 2020
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                        Address: BANGALORE

                        I have tried to re apply for Pan Rs106.00 deducted due to payment gateway amount was not reflected by NSDL. Again I have logged and process payment. this time payment reflected and I am able to complete application process.

                        My token No[protected]
                        Failed Bank transaction number: T2011201337290687732144

                        Phone pe collec Id: PTM202011201274990576742020112
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                          A
                          AbinashM
                          from Pune, Maharashtra
                          Nov 25, 2020
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                          I had created a NPS account and after completion of payment i got PRAN and Transaction details but didn't get any welcome kit in email.

                          and while trying to set ipin got error as PRAN not found in database.

                          Please help me here to resolve this query.

                          mailId : [protected]@gmail.com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            G
                            Gimmemystolenmoney
                            Nov 25, 2020
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                            Address: Dimapur

                            After I completed the payment and reached the final stage to submit otp I didn't get a single otp msg niether in my messenger nor my email till now and it was around 3 am when I submitted the form which cuts out the possibility of traffic in internet. Please explain to me this undedicated and half-hearted sevices of the income tax department, or else refund me my money. I have to go and get it manually submitted.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 07, 2020
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                              S
                              swapna katukuri
                              Nov 24, 2020
                              Resolved
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                              Resolved

                              I submitted online request for Reprint/correction of my PAN card on 24th November 2020.

                              After submitting the online request i got the below information to my mail :
                              Acknowledgement Number
                              [protected]

                              Name
                              SWAPNA RANI KATKURI

                              Father's Name
                              NARASIMHA REDDY KATKURI

                              Dateof Birth/Incorporation
                              07/08/1982

                              Payment details*
                              Online Payment

                              But when i am checking for the status in NSDL under 'Track your PAN/TAN Application Status', i am getting the message that 'Sorry, No record found'.
                              https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                              I am not understanding that if the request submitted successfully or not and when i can get ny PAN card.

                              Could you please help?

                              Thanks
                              Swapna
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2020
                              NSDL e-Governance Infrastructure Customer Care's response
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, PAN/TAN applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in the processing of application/dispatch of PAN cards. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                              Verified Support
                              Dec 11, 2020
                              NSDL e-Governance Infrastructure Customer Care's response
                              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                1
                                193 264 Vijoy Ashwin Cardoza
                                Nov 22, 2020
                                Resolved
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                                Resolved

                                We have made online pan application on 22/11/2020. They have already deducted the amount for this. But we r not receiving and OTP in our phone number or in our emai
                                Token no. [protected]
                                Applicant name: Balakrishna acharya
                                Email : [protected]@gmail.com
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                                  H
                                  harinadhan
                                  from Powai, Maharashtra
                                  Nov 22, 2020
                                  Resolved
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                                  Resolved

                                  Address: CHENNAI

                                  Dear sir/madam,

                                  MY REF NUMBER :[protected]
                                  MY PAN CARD post still not receive
                                  oct 25th received chennai branch .

                                  now near at one month still not get
                                  I NEED PAN CARD FOR MY INCOME TAX PURPOSE . PLEASE TAKE ACTION QUICKLY

                                  THANKS
                                  Aug 28, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 07, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                                    D
                                    Dishendara Yadav
                                    Nov 20, 2020
                                    Resolved
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                                    Resolved

                                    Sir while k was doing payment an error occurred and payment could not be completed. Now again whem I am completing mu regjstration form it is not oppening. Error is showing that- payment confirmation is pending from payment gateway. Please try after aome time.
                                    Please help me sir as I need it immidiately sir.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      Yash Narvekar
                                      from Powai, Maharashtra
                                      Nov 20, 2020
                                      Resolved
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                                      Resolved

                                      Address: Mumbai

                                      While tracking PAN card it shows as "Your application is under process at NSDL - TIN Facilitation Center. You may contact TIN FC[protected]/28433343 where the application was submitted by you.

                                      I have attached the receipt and my acknowledgment no. [protected]

                                      Please assist ASAP.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                                        H
                                        hyderabadi2020
                                        Nov 19, 2020
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                                        Resolved

                                        Acknowledgment number [protected] trackon consigment number[protected] has not reached us. I also write a consumer complaint, and many attempts i made to take the pan card, but failed.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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