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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 63

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H
Hussain18181
Oct 11, 2020
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I apply new pan card on nsdl website on 05/10/2020 11:18 pm with nsdl token number [protected], i pay amount Rs:107 transaction id: [protected] by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
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    Hussain18181
    Oct 11, 2020
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    I apply new pan card on nsdl website on 05/10/2020 10:47 pm with nsdl token number [protected], i pay amount Rs:106:90 by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
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      SUNNY HELWANDE
      Oct 11, 2020
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      I have opened my NPS account 2 weeks back and have even received my NPS kit, however when i try to reset my IPIN from mobile app for first time login, I get a message of "PRAN not found in database". Request your support.

      My PRAN number[protected]

      Name - Sunny Vijay Helwande

      Email [protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Praveen Bilagi
        Oct 8, 2020
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        I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification.
        I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 14/09/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i was checking the status
        "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days". Kindly look into this issue at the earliest.
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          P
          Portal
          Oct 8, 2020
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          Address: Village jissori post mundali district meerut

          Pliz, tell me what are the issues. Why i am unable to get loan. I have submitted my application and documentation.
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            Portal
            Oct 8, 2020
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            Address: Village jissori post mundali district meerut

            Sir, pliz i didn't get loan. I applied 16 august and i have submitted all the documents to the bank manager
            +2 photos
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            Oct 08, 2020
            Updated by Portal             Pliz... Why I don't get loan what are the issue tell me.
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            Sir, why I didn't get loan I applied my form on 16 August 2020 and today is 20 October. Before that I have already complain about it on 8 October but there is no response.

            I didn't get educated loan - Comment #3751157 - Image #0
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              H
              Hussain18181
              Oct 8, 2020
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              I apply new pan card on nsdl website, payment done and aadhaar authentication otp was not getting, transaction i'd : [protected]. On 05/10/2020 11:18pm rs:107
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                I
                Isha05
                Oct 6, 2020
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                From past month i have been trying to fill the online form for pan card but they are not sending the otp after the authentication. I have paid the fee for three times and after some time the site closes saying it is expired. They mentioned that they will refund the amount within a week but it has been a month and i haven't received the amount.
                +1 photos
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                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                Isha05's [Complaint's author] reply, Oct 19, 2020
                Temporary token number 0061594721
                Registered date of birth. 15/08/2001
                Registered email id [email protected]
                It has been 20 days since i register the complaint. I need my pan card urgently. It is my request to the concerned authorities kindly please look into my matter.
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                  অ
                  অৰিজিত বিশ্বাস
                  Oct 5, 2020
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                  Address: Vill- Dhipuji Pathar , Ps- Pragjyotishpur,

                  Sir, My some items (Pan Card) dispatched to Narrengi S.o (Assam) but Narrengi S.o didn't deliver my items mentioned address in application form..

                  My delivery address was Chandrapur S.o (781150) kamrup metro Assam..

                  Please re-send the following items
                  Check the photos..
                  +8 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                    M
                    Manishkumarmalviya
                    Oct 4, 2020
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                    O didn't get refund money of failed PAN card transaction from net banking [protected] by central bank of India
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                      G
                      Gunasundari Chinnasamy
                      Oct 3, 2020
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                      Sir,
                      I entered my PRAN number for print e-PRAN card .But I dint get response as pran number not in database.

                      PRAN Number:[protected]
                      Mobil Number:[protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        S
                        Shank.001
                        Oct 2, 2020
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                        Respected Sir,
                        The PAN card was allotted to me on 10/08/2020.
                        Acknowledgement No.- [protected].
                        Then it was dispatched on 31/08/2020 by Trackon Couriers Pvt. Limited.
                        Tracking Id/ AWB No.[protected].
                        When I tracked it on Trackon Couriers Website (trackoncourier.com). It is showing that PAN is delivered on 17/09/2020, while I have not received it yet.
                        Please help me regarding this issue.
                        Your Faithfully,
                        Shashank Patil
                        DOB- 25/03/2001
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                          S
                          Swati456
                          Sep 25, 2020
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                          Address: Sathupally

                          Today i mad a payment of 14974 through phone pay a person cal me this number and insisted me to nsdl payment banks and asked to send about my pan card and adharcard and by felt it is a suspecisous transaction. Kindly reverse my amount please i have a that account number also[protected]
                          And phone number also [protected]
                          Pls get back my money
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Sep 25, 2020
                          Updated by Swati456                           Pls refund my money as soon as possible...
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                            D
                            Divyani Jain
                            from Bhopal, Madhya Pradesh
                            Sep 23, 2020
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                            Resolved

                            I have applied on 13 august from then only I am contacting nsdl customer care for resolving my error. I have wrote mails to them manier times and provided all the details which they asked for. But no one from their team is solving my issue. MY last request id at nsdl is 1587525 nad last month's request id was 1495413. Now Its been more than one month I am just waiting for their replies. Now I just want to cancel my application and want my application fees to be refunded.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 25, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                            Sep 28, 2020
                            Updated by Divyani Jain                             I have already written around 10 emails and manier times contacted at your customer care but still no response trying from 13th august.
                            Oct 07, 2020
                            Updated by Divyani Jain                             Your company is making me fool by ignoring my mails.
                            Verified Support
                            Oct 08, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                              H
                              Himanshu1303
                              Sep 22, 2020
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                              Resolved

                              Status of pan card is delivered on 22-june-2020 but I hadn't received it.
                              +1 photos
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                              Reply
                              Himanshu1303's [Complaint's author] reply, Sep 27, 2020
                              Acknowledgment number 881053191933294
                              Himanshu1303's [Complaint's author] reply, Oct 13, 2020
                              No updates
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                                R
                                Ramrasal
                                Sep 21, 2020
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                                My nps a/c no.[protected], i can't reset my i-pin. The system shows your account is locked. So please resolve this issue.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  K
                                  kiranbhalekar
                                  Sep 18, 2020
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                                  I had raised pan card update request online on 9th sep 2020. Ack# : n - [protected]. I called to customer care but no one is answering the call. Still the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 25, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                                  Verified Support
                                  Sep 30, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Your PAN card has been dispatched on 22-Sep-2020 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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                                    M
                                    mayurp28
                                    Sep 17, 2020
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                                    I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
                                    The payment got deducted and it took me to the aadhaar verification process.

                                    But the otp page is not coming, even otp is already received on mobile.

                                    Please refund my money, which was already paid.

                                    Token no :[protected]

                                    Email: [protected]@gmail.com

                                    Name : rajendra uttam patil

                                    Dob:15/02/1965
                                    +1 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 30, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     For any further clarification you may write to us at [protected]@nsdl.co.in.
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                                      I
                                      imsac201
                                      Sep 15, 2020
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                                      Address: Pune
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      Today i. E. On 15th september, 2020 i made a payment of 106.90 to nsdl for pan application via google pay. As it is showing on my google pay screen, payment was successfully done but in the nsdl application it showed transaction not successful but the amount of 106.90 has been deducted from my bank account. The upi transaction id is[protected].

                                      I had to pay again the charge via my debit card because of this. I want a refund for this amount as soon as possible.
                                      +1 photos
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 25, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                      Sep 27, 2020
                                      Updated by imsac201                                       I have DM my details to you, Kindly check!
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                                        Paru gurung
                                        Sep 14, 2020
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                                        Address: happy valley Shillong 11, Meghalaya

                                        Applied for children pension on 4th november 2019. Physically attended at pension cell shillong 11. But no response of forms and format received yet.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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