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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 63

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S
Sudharshan S Prabhu
Oct 14, 2020
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When i try to login APY NSDL app using my PRAN number it gives error message PRAN not found in the database
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Dear Sudharshan,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Dear Sudharshan,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Vaibhav Agochiya
    Oct 14, 2020
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    I recently used NSDL's site, https://www.onlineservices.nsdl.com/paam/endUserAddressUpdate.html to update my address, however even after trying for 2 days I am getting the following error:
    Your request could not be processed. Please try after sometime.
    When called the customer care, they told me to try after 2-3 hours but that didn't help.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Oct 14, 2020
    Updated by Vaibhav Agochiya
    My registered phone number with the PAN/AADHAR is:
    +91 [protected]
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      Bijan@123
      from Kolkata, West Bengal
      Oct 13, 2020
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      Address: VILL-GURUDASPUR P.O-GURUDASPUR P.S-DHOLAHAT PIN-743349 Mobile-8617093737 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

      Dear Sir,
      Our PAN Card in the name of DILIP GURIYA has been applied by (NSDL) to our address on 16-Mar-2020. I haven't received the PAN Card as our address provided by MCA for dispatching the PAN is not sufficient. This is incomplete address. I request to you that please re-send it on our following correspondence address.
      Acknowledgement - [protected]
      Applicant's Name- DILIP GURIYA
      Father’s Name - NARAYAN GURIA Telephone/ Mobile-[protected]

      VILL-GURUDASPUR
      P.O-GURUDASPUR
      P.S-DHOLAHAT
      PIN-743349
      Mobile-[protected]
      DISTRICT-SOUTH 24 PARGANAS
      STATE-WEST BENGAL
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Y
        Yug Rana
        Oct 12, 2020
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        Sir,

        I had applied for PAN using online facility on 26/09/2020, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

        On completion I received this message,

        "Thank you for using online facility for PAN application.

        If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

        But now when i check my PAN Application Status it shows

        "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

        Please check my Application ... And reply what i need to do..

        Acknowledgment Number : [protected]
        Name : YUG RANA

        Thanks
        YUG RANA
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          viinai kanth
          Oct 12, 2020
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          Resolved

          Address: Hyderabad
          Website: Nsdl

          Sir
          I ganugupeta vinaykanth created nps after completion of payment I got pran number[protected] on 09/10/2020 but when I tried bro ipin it showing pran is not valid not in data base plz solve this issue thanking you sir
          Oct 12, 2020
          Complaint marked as Resolved 
          My email id is [email protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            shubhamxxx
            Oct 11, 2020
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            I opened NPS account today and got my PRAN number after completion of payment. The PRAN number is[protected].

            I am not able to reset my password OR do anything using the PRAN number. Getting the error message "PRAN not found in database".

            Please help.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Hussain18181
              Oct 11, 2020
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              I apply new pan card on nsdl website on 05/10/2020 11:18 pm with nsdl token number [protected], i pay amount Rs:107 transaction id: [protected] by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Hussain18181
                Oct 11, 2020
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                I apply new pan card on nsdl website on 05/10/2020 10:47 pm with nsdl token number [protected], i pay amount Rs:106:90 by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  SUNNY HELWANDE
                  Oct 11, 2020
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                  I have opened my NPS account 2 weeks back and have even received my NPS kit, however when i try to reset my IPIN from mobile app for first time login, I get a message of "PRAN not found in database". Request your support.

                  My PRAN number[protected]

                  Name - Sunny Vijay Helwande

                  Email [protected]@gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Praveen Bilagi
                    Oct 8, 2020
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                    I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification.
                    I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 14/09/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i was checking the status
                    "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days". Kindly look into this issue at the earliest.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Portal
                      Oct 8, 2020
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                      Address: Village jissori post mundali district meerut

                      Pliz, tell me what are the issues. Why i am unable to get loan. I have submitted my application and documentation.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Portal
                        Oct 8, 2020
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                        Address: Village jissori post mundali district meerut

                        Sir, pliz i didn't get loan. I applied 16 august and i have submitted all the documents to the bank manager
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Oct 08, 2020
                        Updated by Portal
                        Pliz... Why I don't get loan what are the issue tell me.
                        Sir, why I didn't get loan I applied my form on 16 August 2020 and today is 20 October. Before that I have already complain about it on 8 October but there is no response.
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                          Hussain18181
                          Oct 8, 2020
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                          I apply new pan card on nsdl website, payment done and aadhaar authentication otp was not getting, transaction i'd : [protected]. On 05/10/2020 11:18pm rs:107
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            I
                            Isha05
                            Oct 6, 2020
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                            From past month i have been trying to fill the online form for pan card but they are not sending the otp after the authentication. I have paid the fee for three times and after some time the site closes saying it is expired. They mentioned that they will refund the amount within a week but it has been a month and i haven't received the amount.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Isha05's [Complaint's author] reply, Oct 19, 2020
                            Temporary token number 0061594721
                            Registered date of birth. 15/08/2001
                            Registered email id [email protected]
                            It has been 20 days since i register the complaint. I need my pan card urgently. It is my request to the concerned authorities kindly please look into my matter.
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                              অৰিজিত বিশ্বাস
                              Oct 5, 2020
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                              Address: Vill- Dhipuji Pathar , Ps- Pragjyotishpur,

                              Sir, My some items (Pan Card) dispatched to Narrengi S.o (Assam) but Narrengi S.o didn't deliver my items mentioned address in application form..

                              My delivery address was Chandrapur S.o (781150) kamrup metro Assam..

                              Please re-send the following items
                              Check the photos..
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                                M
                                Manishkumarmalviya
                                Oct 4, 2020
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                                O didn't get refund money of failed PAN card transaction from net banking [protected] by central bank of India
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Gunasundari Chinnasamy
                                  Oct 3, 2020
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                                  Sir,
                                  I entered my PRAN number for print e-PRAN card .But I dint get response as pran number not in database.

                                  PRAN Number:[protected]
                                  Mobil Number:[protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    S
                                    Shank.001
                                    Oct 2, 2020
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                                    Respected Sir,
                                    The PAN card was allotted to me on 10/08/2020.
                                    Acknowledgement No.- [protected].
                                    Then it was dispatched on 31/08/2020 by Trackon Couriers Pvt. Limited.
                                    Tracking Id/ AWB No.[protected].
                                    When I tracked it on Trackon Couriers Website (trackoncourier.com). It is showing that PAN is delivered on 17/09/2020, while I have not received it yet.
                                    Please help me regarding this issue.
                                    Your Faithfully,
                                    Shashank Patil
                                    DOB- 25/03/2001
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Swati456
                                      Sep 25, 2020
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                                      Address: Sathupally

                                      Today i mad a payment of 14974 through phone pay a person cal me this number and insisted me to nsdl payment banks and asked to send about my pan card and adharcard and by felt it is a suspecisous transaction. Kindly reverse my amount please i have a that account number also[protected]
                                      And phone number also [protected]
                                      Pls get back my money
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Sep 25, 2020
                                      Updated by Swati456
                                      Pls refund my money as soon as possible...
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                                        D
                                        Divyani Jain
                                        from Bhopal, Madhya Pradesh
                                        Sep 23, 2020
                                        Resolved
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                                        Resolved

                                        I have applied on 13 august from then only I am contacting nsdl customer care for resolving my error. I have wrote mails to them manier times and provided all the details which they asked for. But no one from their team is solving my issue. MY last request id at nsdl is 1587525 nad last month's request id was 1495413. Now Its been more than one month I am just waiting for their replies. Now I just want to cancel my application and want my application fees to be refunded.
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 25, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                                        Sep 28, 2020
                                        Updated by Divyani Jain
                                        I have already written around 10 emails and manier times contacted at your customer care but still no response trying from 13th august.
                                        Oct 07, 2020
                                        Updated by Divyani Jain
                                        Your company is making me fool by ignoring my mails.
                                        Verified Support
                                        Oct 08, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                        Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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