NSDL e-Governance Infrastructure Complaints & Reviews

I am not able to verify my 2nd otp, error message throw that yourrequest can not be processed pls retry affter some time

token number [protected]
date of application 29.07.2020
resolution sought :- kindly process my application
mobile [protected] [protected]

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Address: lower parel mumbai

I have applied for the pan card online where i was asked to submit the otp generated, after submitting and verifying the same. It is showing the message of "your request cannot be processed, please try after some time".

Aug 5, 2021

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 9, 2020

Verified Support

Dear Anushree,

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

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I have applied for online pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.
Thanks
Saumya asati

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I am rajesh pradhan, applied for pan through online on https://www.onlineservices.nsdl.com site & verify my details through esign.
But after otp site shows exception in generating esign user pdf inside esigncontroller for token no [protected].

Please resolve my complaint as soon as possible. I have some important work with my pan.
Name-rajesh pradhan
Pan no-ftypp7262r
Token no-[protected]

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I tried to fill the pan application through the nsdl website and selected the e-sign verification process.
The payment got deducted and it took me to the aadhaar/VID verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

My token no is: [protected]

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Team,
Have done a transaction worth 8000₹ Towards NPS Contribution subscription through enps site and it was further proceeded by sbi epay through net banking. Transaction was successful and amount deducted in my account. But unfortunately enps said your transaction failed due to session time exceeded and asked to make repayment. Hence, i request you to resolve my problem

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Hello,
This is to notify you that i have been unable to verify my aadhaar number. I get the message, "your request cannot be processed. Please try again later.". I have been trying for 3 days.in spite of typing the correct aadhaar number and otp, it gives the same message.
The necessary details have been mailed to [protected]@nsdl.co.in
Please resolve this problem as soon as possible.

Thank you

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I had applied for pan card through e-sign. The address poof had an error and had been mentioned in the last email i had received. As i cannot send the physical address proof right now and since pan card is an emergency for me right now, i would like to either revoke the application and apply for e-pan alone without the physical card or change the existing application to e-pan alone.
I tried to make a new application on the website, made my payment also and now it shows "your request cannot be processed. Please try again later"

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I have applied for pan and i have made payment, after entering otp in esign it displays your request cannot be processed. Please try after sometime. I have tried it for several times. So plz resolve the issue

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I requested a pan card reprint with ack [protected] 2 weeks ago but i have not received any update on it, please help.

Manik pruthi
04/08/1997

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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

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I have obtained PAN via instant PAN through Aadhaar facility. I have registered in income-tax e-filing portal also. Now I am trying to open a demat account in online portals like Edelweiss or Zerotha however at the time of PAN verification, it states that the PAN is not updated in the ITD Database.

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Address: Tulsa nagar, Polysheet

Sir, i have a account of apy from 12/8/2015. My mobile no. And email is not updating in apy as it say pran not found. My apy account is with pnb main branch, haldwani (Uttarakhand) please do needful, thanking you, (Jeevan ch. Joshi) mobile no. [protected] and e-mail - [protected]@gmail.com

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Aug 15, 2020

Updated by dhamana Sir, I have send a mail on 31 july 20 regarding updation of mobile and email at my apy account, pran is[protected], but there is no response from your side, please updae my mobile and email, Thanking you, Yours sincerely (Jeevan ch. joshi)

Aug 23, 2020

Updated by dhamana Sir, I have send two email regarding that while giving my pran no.[protected] It says pran not found . My mobile no. And email is not updating due pran not found.So Kindly update my mobile no.[protected], email jeevanjoshi [protected]@gmail.com. Thanks (Jeevan Joshi)

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 5, 2020

Verified Support

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Hi,

My name is VIkranth and have started APY scheme by 2017 till last month i have paid my contribution and noticed my address is incorrect. Since i tried many ways to update new address and finally came to know, need to done only Offline. Kindly help me to steps to do change my address and help to get the PRAN card for APY. Below are my details for your reference.

Name : VIKRANTH M
PRAN NUMBER : [protected]
MOBILE NUMBER : [protected]
EMAIL ID : [protected]@gmail.com

Thanks in Advance.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 31, 2020

Verified Support

Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Hi Team,

I have applied for a pan using ekyc/esign mode and I have got the acknowledgement number but when I am checking the status it shows No record found.
Acknowledgement number- N-[protected]
Name- Nirmala Devi
Email- Singhdhiraj.[protected]@gmail.com
Please at least share the Epan card

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I have registered in NPS Tier-1 and am investing regularly.
However, when I try to access my details (PRAN no[protected], it says "pran not found in database".
My name is Digbijoy Choudhury.
Phone no :[protected]

Please help.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 30, 2020

Verified Support

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Address: India

I tired to create nps account via online mode. I have filled in the online application, uploaded required documents. While doing initial payment of rs.50000/- the transaction seems to have failed. However, money has been deducted from my bank account.

Now i am unable to proceed further with my application and also unable to get the status of the application (It is saying no record found). Could you please check and help. Below are the details :

Ack. No : hdfc11029204
Ack. Date : 29/07/2020
D. O. B : 18/02/1991
Name : shiva kumar pupala

Aug 4, 2020

Complaint marked as Resolved

The PRAN ID was created after T+2 days and recieved in sms. The initial amount reflected in the NPS account after 2 more days.

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Dear sir/madam
I had applied for a reprint of my pan card last month. I did not receive it yet. The online status shows ' sorry, no record found'.
I tried to check the status through sms also but there was no response.
Please look into it and dispatch my pan card soon.
Acknowledgement no: [protected]

Thanking you

Aug 13, 2020

Complaint marked as Resolved

Thank you I received my pan card

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K

KOWSIK T

Oct 23, 2020

Same problem for me..what to do?

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Address: Flat No. 5W, 5th Floor, The Millenium, 235/2A, Acharya Jagadish Chandra Bose Road, Kolkata, West Bengal 700020

1. They put your call on hold and when i become the 1st caller, the call automatically gets disconnected.

2. I registered for enps today 29/07/2020 and paid some amount. I got my pran. I want to access my account by changing password, but it says "unauthorised access". How do i access this?

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Address: Deepur village, Najafgarh New Delhi-110043

Dear sir

Mere pass nps lite ka pran card h jiska no:[protected] h, but jb bh m eski details ke leya ipin reset karke apply karta hu to pran not found in database show hota h.
Mera name najmul hussein h.
Mob:- [protected]
Mere ghar m 3 aur pran card h unme bh same error show hota h.
Please suggest me on my email id:- [protected]@gmail.com
Or my contact no:[protected]
As early as possible.
Thanking you.
Najmul hussein.

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NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 67

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