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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 68

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S
SureshYARAM
Jul 26, 2020
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Hi i have created a new nps account today. I have received pran after making initial payment. When i try to receive ipin via sms, it says pran not found in database. My name suresh babu yaram; pran:[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    rish1389
    Jul 26, 2020
    Resolved
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    Resolved

    Hello,
    I am trying to login first time in nps portal through pran and its saying that "pran not found in database". Please help.

    Message which i received from registration portal.

    Your enps account (Pran[protected] has been opened. Please esign the registration form or send the printed form to cra at the earliest. Pran kit is expected to be delivered in 10 working days.
    +1 photos
    Jul 26, 2020
    Complaint marked as Resolved 
    I am waiting for some time before accessing the account to see if issue resolves itself or not.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      krishna4455
      Jul 26, 2020
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      We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

      Signature photo was not proper but i already submit new signature photo to them it now 6th days gone didn't get any response mail from them
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Anipk300
        Jul 24, 2020
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        Sir,

        I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          Himanshu Padhiar
          Jul 24, 2020
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          I am unable to se the ipin for my apy pran no :[protected].

          As i want to make online contribution to my account.

          Please help me with this and let me know if you need any more details.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Pranjal Sakhare
            Jul 24, 2020
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            My name is vedant masram. I had filled online pancard form and completed all details and fee also. But at last esign otp, i filled correct otp but then also it is showing that "your request cannot be processed. Please try after some time". My token number is [protected]
            +1 photos
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              SumitLathwal
              Jul 23, 2020
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              I m not able to complete pending registration by logging in. An error is displayed as "registration against this acknowledgment id is pending for confirmation from payment gateway. Please try after sometime". Kindly resolve this issue at the earliest.

              Acknowledgment id: 11182675
              Date of acknowledgment: 17/07/2020
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                Manik Pruthi
                Jul 23, 2020
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                I applied for reprint of my pan card and made a payment of 50 rs using upi, but the payment failed. So i tried again and 2nd time it was successful. So please refund my 50 rs for which i made payment earlier.
                +1 photos
                Aug 13, 2020
                Complaint marked as Resolved 
                No response from NDSL, very poor customer service.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jul 23, 2020
                Updated by Manik Pruthi
                Name: Manik Pruthi
                DOB: 04/08/1997
                I've not received any update
                I have not received any update or notification till now.
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                  rakeshrj143
                  Jul 23, 2020
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                  Token appliction number [protected] i use nsdl website to reprint pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using 4 time my phone pe. My balance was deducted from the bank on 2/07/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but i didn't reserved any refund from nsdl till now total 4 tokens has created 464rs toatl amount
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    souvikbhattacharyas
                    Jul 22, 2020
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                    Address: Kolkata

                    Hi,

                    I have a pran account[protected] which was created for my apy scheme. Now whenever i am trying to login to the nsdl site it's saying that the prad not found in database. So, due to this i am not getting able to check my statement properly.

                    Note - this account is opened more than one year ago.

                    Now the next problem is, today i have opened a nps tier 1 account and found that a different pran number is created (Pran allotted[protected].

                    But as per my understanding one can have only one pran account. So, need your help to resolve this issue.

                    I also tried to call the board number but it's not connecting or no one is picking up.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Pooja Khandhadia
                      Jul 21, 2020
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                      I am trying to generate an e-pan and getting error- Your request could not be processed. Please try after sometime
                      +1 photos
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                        Shashank Uniyal
                        Jul 21, 2020
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                        Initial contribution to nps deducted but the status of payment coming as "pending confirmation". After re login, i cannot find status of my payment anywhere, i'm being asked for pay again for initial contribution
                        What is the status of payment?

                        Can't react out to customer care via phone, the call gets cut after being on hold for several minutes
                        Ack no.[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          G
                          gfhgfghfhg jhkjhjk
                          Jul 18, 2020
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                          Address: 9I Mayur Vihar Phase - 3 New Delhi

                          I have applied for change for mobile number and email id on pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 18.07.2020. But i haven't received the otp at last verification step .
                          Please suggest what should i do as payment already deducted to my account.

                          Name - Rahul Jain
                          Pan No. - ASZPJ9602N
                          Token number : [protected]
                          E-mail : [protected]@gmail.com
                          Phone no : [protected]
                          +1 photos
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                            Hemanth sundar Puli
                            Jul 17, 2020
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                            I didn't received my refund for the rejected pan correction which was made on July 14. The money was debited from my bank account. So please issue my refund amount of 106.90.
                            +1 photos
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                              Hhjjj
                              Jul 17, 2020
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                              [protected]
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                                R
                                Rohith Raja
                                Jul 16, 2020
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                                Resolved

                                Address: INCOME TAX PAN SERVICES UNIT Managed by NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: + 91 20 27

                                Reprint of pan card was submitted to nsdl e-gov website. Acknowledgement number - [protected] on[protected]:52:13.962.

                                Status of reprint shows as no record found.. As of date[protected].

                                Please look into this matter and provide a quick resolution and dispatch the reprint as soon as possible

                                Regards.
                                Xxxxxxxx
                                +1 photos
                                Jul 22, 2020
                                Complaint marked as Resolved 
                                Received pan card
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                                  Bhavna Bartwal
                                  Jul 16, 2020
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                                  I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
                                  The payment got deducted and it took me to the aadhaar verification process.
                                  Even the virtual e-sign is generated. But i still haven't received my pan card despite the money being deducted.

                                  Please look into the complaint as pan is urgently required for official work by my office.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  I have applied for PAN CARD on[protected]
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                                    Akash bitle
                                    Jul 16, 2020
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                                    Address: Tirodi, Post office

                                    Sir/madam,

                                    I have applied for reprint pan card on 27th jun 2020 through e-sign/e-kyc mode. I have got my acknowledgement number n - [protected] on completion of the process

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application
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                                      kunaljain.ca
                                      Jul 15, 2020
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                                      Dear sir/madam,

                                      This has reference to our pan and tan name change application of our company.in this regard, we have made online applications on[protected], acknowledgement number of which is as below :

                                      Pan : [protected]
                                      Tan : [protected]

                                      The hard copies of the same along with supporting documents have been couriered at nsdl office, pune. However, pan and tan have not yet been updated as on date.

                                      This is causing undue hardship as we are not able to change the name in other statutory laws registrations certificates/licenses due to absence o[censored]pdated pan number.

                                      Request you to kindly provide assistance in getting the same processed at the earliest.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Krishna Kant Barhai
                                        Jul 14, 2020
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                                        Address: Gram barhai post barmani thana majulry, Sidhi

                                        Acknowledment nbar n. [protected] apply date 16/06/2020 ko ha ha
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