Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
Complaints 5312
Resolved
3580
Unresolved
1732
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 68

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ajeet Singh Parmar
Jul 27, 2020
Resolved
Report
Copy
Resolved

Website: www.onlineservices.nsdl.com

I have submitted my application for new pan card on 27th july 2020 through esign by uidai. I have also received my acknowledge slip via email where it is written that
"since the application is digitally signed using esign/ekyc, there is no need to forward physical documents"
But when i checked my application status, there i got written
"sorry no record found"

Please look into the matter and provide my pan card.
+1 photos
Jul 28, 2020
Complaint marked as Resolved 
After a day, the website itself started showing the application status.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    SureshYARAM
    Jul 26, 2020
    Report
    Copy

    Hi i have created a new nps account today. I have received pran after making initial payment. When i try to receive ipin via sms, it says pran not found in database. My name suresh babu yaram; pran:[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rish1389
      Jul 26, 2020
      Resolved
      Report
      Copy
      Resolved

      Hello,
      I am trying to login first time in nps portal through pran and its saying that "pran not found in database". Please help.

      Message which i received from registration portal.

      Your enps account (Pran[protected] has been opened. Please esign the registration form or send the printed form to cra at the earliest. Pran kit is expected to be delivered in 10 working days.
      +1 photos
      Jul 26, 2020
      Complaint marked as Resolved 
      I am waiting for some time before accessing the account to see if issue resolves itself or not.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        krishna4455
        Jul 26, 2020
        Report
        Copy

        We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

        Signature photo was not proper but i already submit new signature photo to them it now 6th days gone didn't get any response mail from them
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Anipk300
          Jul 24, 2020
          Report
          Copy

          Sir,

          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Himanshu Padhiar
            Jul 24, 2020
            Report
            Copy

            I am unable to se the ipin for my apy pran no :[protected].

            As i want to make online contribution to my account.

            Please help me with this and let me know if you need any more details.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pranjal Sakhare
              Jul 24, 2020
              Report
              Copy

              My name is vedant masram. I had filled online pancard form and completed all details and fee also. But at last esign otp, i filled correct otp but then also it is showing that "your request cannot be processed. Please try after some time". My token number is [protected]
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SumitLathwal
                Jul 23, 2020
                Report
                Copy

                I m not able to complete pending registration by logging in. An error is displayed as "registration against this acknowledgment id is pending for confirmation from payment gateway. Please try after sometime". Kindly resolve this issue at the earliest.

                Acknowledgment id: 11182675
                Date of acknowledgment: 17/07/2020
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Manik Pruthi
                  Jul 23, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I applied for reprint of my pan card and made a payment of 50 rs using upi, but the payment failed. So i tried again and 2nd time it was successful. So please refund my 50 rs for which i made payment earlier.
                  +1 photos
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  No response from NDSL, very poor customer service.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 23, 2020
                  Updated by Manik Pruthi
                  Name: Manik Pruthi
                  DOB: 04/08/1997
                  I've not received any update
                  I have not received any update or notification till now.
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rakeshrj143
                    Jul 23, 2020
                    Report
                    Copy

                    Token appliction number [protected] i use nsdl website to reprint pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using 4 time my phone pe. My balance was deducted from the bank on 2/07/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but i didn't reserved any refund from nsdl till now total 4 tokens has created 464rs toatl amount
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      souvikbhattacharyas
                      Jul 22, 2020
                      Report
                      Copy

                      Address: Kolkata

                      Hi,

                      I have a pran account[protected] which was created for my apy scheme. Now whenever i am trying to login to the nsdl site it's saying that the prad not found in database. So, due to this i am not getting able to check my statement properly.

                      Note - this account is opened more than one year ago.

                      Now the next problem is, today i have opened a nps tier 1 account and found that a different pran number is created (Pran allotted[protected].

                      But as per my understanding one can have only one pran account. So, need your help to resolve this issue.

                      I also tried to call the board number but it's not connecting or no one is picking up.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pooja Khandhadia
                        Jul 21, 2020
                        Report
                        Copy

                        I am trying to generate an e-pan and getting error- Your request could not be processed. Please try after sometime
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shashank Uniyal
                          Jul 21, 2020
                          Report
                          Copy

                          Initial contribution to nps deducted but the status of payment coming as "pending confirmation". After re login, i cannot find status of my payment anywhere, i'm being asked for pay again for initial contribution
                          What is the status of payment?

                          Can't react out to customer care via phone, the call gets cut after being on hold for several minutes
                          Ack no.[protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            gfhgfghfhg jhkjhjk
                            Jul 18, 2020
                            Report
                            Copy

                            Address: 9I Mayur Vihar Phase - 3 New Delhi

                            I have applied for change for mobile number and email id on pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 18.07.2020. But i haven't received the otp at last verification step .
                            Please suggest what should i do as payment already deducted to my account.

                            Name - Rahul Jain
                            Pan No. - ASZPJ9602N
                            Token number : [protected]
                            E-mail : [protected]@gmail.com
                            Phone no : [protected]
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Hemanth sundar Puli
                              Jul 17, 2020
                              Report
                              Copy

                              I didn't received my refund for the rejected pan correction which was made on July 14. The money was debited from my bank account. So please issue my refund amount of 106.90.
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Hhjjj
                                Jul 17, 2020
                                Report
                                Copy

                                [protected]
                                +1 photos
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rohith Raja
                                  Jul 16, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: INCOME TAX PAN SERVICES UNIT Managed by NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: + 91 20 27

                                  Reprint of pan card was submitted to nsdl e-gov website. Acknowledgement number - [protected] on[protected]:52:13.962.

                                  Status of reprint shows as no record found.. As of date[protected].

                                  Please look into this matter and provide a quick resolution and dispatch the reprint as soon as possible

                                  Regards.
                                  Xxxxxxxx
                                  +1 photos
                                  Jul 22, 2020
                                  Complaint marked as Resolved 
                                  Received pan card
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhavna Bartwal
                                    Jul 16, 2020
                                    Report
                                    Copy

                                    I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
                                    The payment got deducted and it took me to the aadhaar verification process.
                                    Even the virtual e-sign is generated. But i still haven't received my pan card despite the money being deducted.

                                    Please look into the complaint as pan is urgently required for official work by my office.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    I have applied for PAN CARD on[protected]
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Akash bitle
                                      Jul 16, 2020
                                      Report
                                      Copy

                                      Address: Tirodi, Post office

                                      Sir/madam,

                                      I have applied for reprint pan card on 27th jun 2020 through e-sign/e-kyc mode. I have got my acknowledgement number n - [protected] on completion of the process

                                      But when i checked my application status today, it was shown "sorry, no record found."

                                      Please check my application
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        kunaljain.ca
                                        Jul 15, 2020
                                        Report
                                        Copy

                                        Dear sir/madam,

                                        This has reference to our pan and tan name change application of our company.in this regard, we have made online applications on[protected], acknowledgement number of which is as below :

                                        Pan : [protected]
                                        Tan : [protected]

                                        The hard copies of the same along with supporting documents have been couriered at nsdl office, pune. However, pan and tan have not yet been updated as on date.

                                        This is causing undue hardship as we are not able to change the name in other statutory laws registrations certificates/licenses due to absence o[censored]pdated pan number.

                                        Request you to kindly provide assistance in getting the same processed at the earliest.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit