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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 69

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S
shwetaw
Aug 18, 2020
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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    V
    virendra khanna
    Aug 17, 2020
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    Address: CANTONMENT, VARANASI

    Sir,
    An application vide acknowledgement no. N-[protected] dt.23/07/2020 in name of m/s baya roost was sent to income tax pan services, pune as per speed post ref. No. Eu[protected]in dt.29.07.2020.
    The track records reveals that it reached pune on on 01/08/2020 and it is yet to be delivered.
    In absence of pan no. The bank account is not being opened and the business is at stand still.
    It is very urgent
    Please look into the matter and oblige.
    V. K. Khanna,
    Advocate
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      V
      Virtuoso
      Aug 14, 2020
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      Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel

      After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the otp authentication. It says it cannot be processed. It says "our request could not be processed due to some technical issue. Please try after sometime".
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        D
        dpereira
        Aug 14, 2020
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        I have sent and email to the team for the attached error when doing e-kyc and seems to be not working. Tried from different internet browsers and clearing cache aswell.
        The e-mail sent to [protected]@nsdl.co.in is dated at aug 13, 2020, 11:20 pm
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          A
          ashuchirag
          Aug 13, 2020
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          Sir i had odered a reprint of pan card on 9th august 2020 through nsdl but i had not recived acknowledgement no. And conformation details and thats why i am unable to track my application. But my account is debited with rs.50 i had try many times to contact their helpline but they put my call on hold for a long time and that after call get disconnected please help me.
          My transaction and bank ref no. Is given below in screenshot
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            P
            Patrick Prakash
            from Mavelikara, Kerala
            Aug 12, 2020
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            After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the OTP Authentication.It says it cannot be processed
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              A
              atulsharma001
              Aug 12, 2020
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              Resolved

              I applied for Pan on the nsdl website and since it failed to authenticate i am expecting a refund of my 106.90 rupees which was debited from my account
              My Token number is [protected]
              PAN Number is GMMPD5923D
              kindly resolve this problem.
              Aug 18, 2020
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                V
                Vaddadi Ravanamma
                Aug 12, 2020
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                Resolved

                I applied for my pan card corrections through nsdl website
                In that discrepancy occurs please it the discrepancy letter .
                My acknowledgement number :
                [protected]
                address : door number : 28-9-40,
                opp sree venkateswara cinema hall, suryabagh,
                Dabagagardens
                visakhaptnam -530020.
                Andhra pradesh.
                Aug 18, 2020
                Complaint marked as Resolved 
                I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  V
                  Vaddadi Ravanamma
                  Aug 12, 2020
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                  Resolved

                  Address: address : door number : 28-9-40, opp sree venkateswara cinema hall ,suryabagh , Dabagagardens visakhaptnam -530020. Andhra pradesh.

                  Hello sir iam vaddadi ravanamma i applied for my pan correction. Discrepancy found in my pan so please send my pan card to mail or post

                  Acknowledgement number :[protected]

                  My email id : [protected]@gmail.com

                  Or my communication address : door number : 28-9-40,
                  opp sree venkateswara cinema hall, suryabagh,
                  Dabagagardens
                  visakhaptnam -530020.
                  Andhra pradesh.
                  Aug 18, 2020
                  Complaint marked as Resolved 
                  I applied for my pan card corrections on July 20 thourgh nsdl. On 28 th i received a message discrepancy in my pan application acknowledgement number : 365919700020895. But the main problem is it is nearly 25 days i didn't received any discrepancy letter please send it to my gmail Please sent my discrepancy letter to my gmail account vaddadiravanamma6746gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    R
                    Rocky King
                    Aug 12, 2020
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                    Dear

                    Sir i applied for pan card name correction and i submitted all the documents as proof aadhaar 10th class mark sheet nd had issued discrepancy letter on 6th aug 2020

                    But still i didn't get any letter from post and again i checked the status it show this

                    Status :
                    We have received the document (S) in reply to the discrepancy letter. However, document (S) is/are not valid. For details contact tin call center at[protected]

                    What should i do now in the below attachment is there lookup it
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Aug 15, 2020
                    Updated by Rocky King
                    Dear sir

                    Still there is no response from your side

                    What should i do now still now i didn't get discrepancy letter by mail or postal please do resolve it sir thanking you

                    Mail [protected]@gmail.com

                    Pan card acknowledgement [protected]
                    Aug 21, 2020
                    Updated by Rocky King
                    Sir

                    please give me a update about pan card correction application acknowledgement [protected]

                    Please resolve my problem
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                      8
                      8149317168
                      Aug 11, 2020
                      Resolved
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                      Resolved

                      My application is e mode application but in status mentioned is no signature/thumb impression has been provided across the photograph affixed on the form

                      Acknowledgment number : [protected]

                      Email - [protected]@gmail.com

                      Please help...
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                        M
                        mandar02bhalerao
                        Aug 11, 2020
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                        Sir/madam,

                        I have applied for reprint of pan card on 19th june 2020. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        But when i checked my application status today, it was shown"sorry, no record found."
                        Today it is 11th august 2020.
                        It has been nearly two months but still it says sorry no record found
                        Please check my application as soon as possible.

                        Thanking you
                        Mandar bhalerao
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          I
                          Irap
                          Aug 11, 2020
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                          Hi, when i try to create ipin, i'm getting unauthorized user error while ipin creation first time. Could you please take a look into it?

                          Thanks,
                          Irappa
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Aug 11, 2020
                          Updated by Irap
                          My PRAN is [protected]
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                            G
                            Gandhiaryah
                            Aug 10, 2020
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                            I have applied pan on 3rd jun 2020 for my son. But we didnt receive it till now. We have checked the status on nsdl website using acknowledgement number [protected]. It is showing proof of aadhaar is not provided for the aadhaar mentioned in the application. We request you to kindly submit a copy of aadhaar allotment letter issued to you by uidai.
                            But we have sent the copy of aadhaar through post and also uploaded the soft copy in status tracking site.
                            Kindly validate and do the needful.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              B
                              bhavjotsodhi
                              Aug 10, 2020
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                              Submitted my application for pan card reprint but the website shows no record found. The acknowledgment number for the same is:[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                aks_scs
                                Aug 10, 2020
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                                Dear Sir,

                                I have been trying to apply for pan application, but with no avail. Every time I try to e-sign the form 49 A online via aadhaar, a message pops up stating "Your request cannot be processed. Please try after sometime."

                                Kindly look into the matter as soon as possible. Here is the registered token no.: [protected].
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  I
                                  Irap
                                  Aug 9, 2020
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                                  Hi.
                                  I have created the nps account and pran is also generated. But while setting ipin/password first time, i am getting error as pran not found in the database. Please help. Thanks.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  My PRAN is[protected]
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                                    S
                                    Shank.001
                                    Aug 9, 2020
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                                    Resolved

                                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                    I applied for pan card today on 09/08/2020. And submitted my application and then did payment of rs.107 /- through paytm. But at the time of adhaar ekyc authentication it failed and is showing the message that, we unable to proceed due to mismatch some details of pan application with uidai database and you application fee will be refunded within seven working days.
                                    I have further attached the screenshot of the above. So how and where will i get my money back. And should i apply again for pan application.
                                    Token number: [protected]
                                    Transaction reference number: 20200809111212800110168508339921487
                                    Oct 3, 2020
                                    Complaint marked as Resolved 
                                    Thanks for resolving my refund issue, got my payment of Rs.107 back the next day through Paytm.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    It's been 7 days now still no refund received, not even any reply to the complaint.☹️😢
                                    Thanks you very got my refund.😇
                                    Sorry, please neglect my last comment.🙏
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                                      Màñìśh Ģúpťà
                                      Aug 9, 2020
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                                      Hello i have got discrepancy letter for my pan application i have submitted necessary documents still discrepancy has not been removed i have tried to call nsdl customer care but call is not receiving my acknowledgement no [protected]
                                      Plzzz response as soon as possible my mail id [protected]@gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        A
                                        ask123
                                        from Pune, Maharashtra
                                        Aug 9, 2020
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                                        Address: Esi sector 5 Vashi Navi Mumbai

                                        My name is sunil khandelwal registered with esi vashi navi mumbai my registration no is [protected]. My father approached to esi vashi on 7.8.20 to visit surgeon. But no doctor is available. They had refered to tie up hospital suyush at seawood where no surgeon be is available. The available compounder/ rmo checked and told no surgeon is available. But this will be billed to esi without providing. My father has been harrashed and no treatment given
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