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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 69

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H
Hemanth sundar Puli
Jul 17, 2020
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I didn't received my refund for the rejected pan correction which was made on July 14. The money was debited from my bank account. So please issue my refund amount of 106.90.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    H
    Hhjjj
    Jul 17, 2020
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    [protected]
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      R
      Rohith Raja
      Jul 16, 2020
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      Address: INCOME TAX PAN SERVICES UNIT Managed by NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: + 91 20 27

      Reprint of pan card was submitted to nsdl e-gov website. Acknowledgement number - [protected] on[protected]:52:13.962.

      Status of reprint shows as no record found.. As of date[protected].

      Please look into this matter and provide a quick resolution and dispatch the reprint as soon as possible

      Regards.
      Xxxxxxxx
      Jul 22, 2020
      Complaint marked as Resolved 
      Received pan card
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        B
        Bhavna Bartwal
        Jul 16, 2020
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        I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
        The payment got deducted and it took me to the aadhaar verification process.
        Even the virtual e-sign is generated. But i still haven't received my pan card despite the money being deducted.

        Please look into the complaint as pan is urgently required for official work by my office.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        I have applied for PAN CARD on[protected]
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          A
          Akash bitle
          Jul 16, 2020
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          Address: Tirodi, Post office

          Sir/madam,

          I have applied for reprint pan card on 27th jun 2020 through e-sign/e-kyc mode. I have got my acknowledgement number n - [protected] on completion of the process

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            K
            kunaljain.ca
            Jul 15, 2020
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            Dear sir/madam,

            This has reference to our pan and tan name change application of our company.in this regard, we have made online applications on[protected], acknowledgement number of which is as below :

            Pan : [protected]
            Tan : [protected]

            The hard copies of the same along with supporting documents have been couriered at nsdl office, pune. However, pan and tan have not yet been updated as on date.

            This is causing undue hardship as we are not able to change the name in other statutory laws registrations certificates/licenses due to absence o[censored]pdated pan number.

            Request you to kindly provide assistance in getting the same processed at the earliest.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              K
              Krishna Kant Barhai
              Jul 14, 2020
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              Address: Gram barhai post barmani thana majulry, Sidhi

              Acknowledment nbar n. [protected] apply date 16/06/2020 ko ha ha
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                M
                Mayuri Wankhade
                Jul 13, 2020
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                Address: Anup Mohod/ Mayuri Mohod, C/o Vilas Hailkar, Flat No:2 Second Floor, Building Name:SWAYAMBU CHARAN NIWAS, Block Sector:Mahaveer Nagar,Lane no 4, Road:Wadgao sheri, sr no 2, Pune City, Pune, Maharashtra, 411014

                Pan application - token. No. [protected] dated :[protected]:45:05.10

                I have paid fees for pan application but i am not able to complete form as i am not receiving otp on my email.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  Saiganesh Rani
                  Jul 13, 2020
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                  Address: Warangal

                  Here, I inform that Two persons having same PAN Numbers details of the same is mentioned here and also attached the both PAN copies in Attachments.
                  01. Person Name:BOMMINENI PAPIREDDY
                  Status :HUF
                  DOI:01/01/0001
                  PAN Number: AAGHB2945D
                  02. Person Name:BHAVANAM APPI REDDY
                  Status :HUF
                  PAN Number: AAGHB2945D
                  DOI:01/01/0001
                  Please verify both the PAN Numbers and provide the NEW PAN number to the person having INACTIVE PAN
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    V
                    vishal randeria
                    Jul 13, 2020
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                    I was making application for issue of duplicate PAN as my original pan card is lost..
                    But after filing the application and making the payment there is an error showing mismatch of field.
                    I have entered the correct information while filing the form.. I'm attaching the screen shots of the payments made & transaction id.
                    Kindly process my refund..
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      N
                      Naveenn Mannem
                      Jul 13, 2020
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                      Hello team,

                      Sorry for the inconvenience, if you are not the correct point of contact to check this issue.

                      I was trying to open an nps account online, and was able to make the payment from my bank account, and the amount got deducted, but the payment interface did not redirect me back to nps portal, and it said the web site was not reachable.

                      Acknowledgement number: 11178501

                      Since it failed to redirect, i tried to continue with ack number from nps portal, but payment was not confirmed and i did payment 2 times and have got the same error.

                      Kindly help me to resolve this issue and let me know if you need any further information.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        G
                        Garry Choudhary
                        Jul 12, 2020
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                        Address: VPO-CHURURU Tehsil-AMB, DISTRCT-Una Himachal Pradesh

                        Dear team,
                        I have open a nps account today when i am trying to set ipin then i am getting error message of "pran not found in database". Please confirm is there any time span in which i have to wait for account creation.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          H
                          Hemanth sundar Puli
                          Jul 12, 2020
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                          I had applied pan and successfully completed the transaction of 106.90 rupees. After the payment it is said that a problem with e-kyc. Please resolve my problem and initiate the refund.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            _ub_23
                            Jul 12, 2020
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                            Pran details not found in database
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              A
                              akhilpatnaik97
                              Jul 12, 2020
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                              Your request for 'new pan card and/or change/correction in pan data' cannot be processed as pan holder details provided by you in the application do not match with pan holder details in the income tax department (Itd) database. A letter dated 10-jul-2020 is being / has been dispatched to you communicating the differences in pan details. For clarifications contact tin call centre at[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                Amit337garg
                                Jul 12, 2020
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                                Address: House no 226 Adrash Colony, Safidon District Jind, Haryana 126112,

                                My name hemant garg s/o subhash chand, working as lic agent from laat 15 years, my pran is[protected]. As lic is contributing in this account but i don't. As of now i want to contribute and want to start this account. As i login to this account by forget pin in subscribe portal, it shows your pran is not found in database. Please help me regarding this
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Suhail 73405
                                  Jul 12, 2020
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                                  Hello sir/madam,

                                  My name is suhail ahmed kutbuddin. Shaikh and i fill the form online through the enps online portal. After the filling all the required information i have made the payment through net banking of my canara bank account of rupees 500.71 and its debited from my account but enps page is got the error cant reach the webite. I thought payment was bounced and i made another payment of rupees 500.71 but the same error on the enps website and amount was debited from my account but on wesite there is no information about the payment and receipt. Please help me and i really need the enps account. My detais are below.

                                  Acknowledgement no. 11175801
                                  Acknowledgement date. 08/07/2020.
                                  Amount. 500.71 + 500.71 total 1001.42 rupees
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    K
                                    kinimadhav
                                    Jul 11, 2020
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                                    application is withheld for provided data is not match with the income tax data

                                    Address: #599/3 UTTARKHARVIWADA BELAMBAR ,ANKOLA NORTH KANNADA-581353

                                    To,
                                    Pan/tds call centre of tax information network (Tin) managed by nsdl e-gov
                                    4th floor, mantri sterling, plot no. 341,
                                    Survey no. 997 /8,
                                    Model colony, near deep bungalow chowk,
                                    Pune - 411 016

                                    From:
                                    Sudhakar damodar kharvi
                                    #599/3 uttarkharviwada belambar
                                    Ankola north kannada-581353

                                    Sub: pancard applicant’s date of birth & applicant’s full...
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                                    Akku Darga
                                    Jul 11, 2020
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                                    Address: prakruti nagar , solapur road bijapur, prakruti nagar, solapur road bijapur, prakruti nagar, solapur road bijapur

                                    Dear mam and sir
                                    Please provide my pan card, i have applied for physical pan card from before 1 month. Still my pan card status is not recorded.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      A
                                      Al-Hafiz Boutique
                                      Jul 11, 2020
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                                      Sir,
                                      I had applied with nsdl online for a change in my pan details. My pan no is fagpb5292g. The acknowledgement no for my online application is[protected]. My application was rejected stating that the proofs submitted did not match in income tax department data base. Kindly refund my pan processing fee.

                                      My transaction i'd is - 0057233351030720201127281594274248.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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