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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 69

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K
Krishna Kant Barhai
Jul 14, 2020
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Address: Gram barhai post barmani thana majulry, Sidhi

Acknowledment nbar n. [protected] apply date 16/06/2020 ko ha ha
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    Mayuri Wankhade
    Jul 13, 2020
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    Address: Anup Mohod/ Mayuri Mohod, C/o Vilas Hailkar, Flat No:2 Second Floor, Building Name:SWAYAMBU CHARAN NIWAS, Block Sector:Mahaveer Nagar,Lane no 4, Road:Wadgao sheri, sr no 2, Pune City, Pune, Maharashtra, 411014

    Pan application - token. No. [protected] dated :[protected]:45:05.10

    I have paid fees for pan application but i am not able to complete form as i am not receiving otp on my email.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Saiganesh Rani
      Jul 13, 2020
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      Address: Warangal

      Here, I inform that Two persons having same PAN Numbers details of the same is mentioned here and also attached the both PAN copies in Attachments.
      01. Person Name:BOMMINENI PAPIREDDY
      Status :HUF
      DOI:01/01/0001
      PAN Number: AAGHB2945D
      02. Person Name:BHAVANAM APPI REDDY
      Status :HUF
      PAN Number: AAGHB2945D
      DOI:01/01/0001
      Please verify both the PAN Numbers and provide the NEW PAN number to the person having INACTIVE PAN
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        V
        vishal randeria
        Jul 13, 2020
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        I was making application for issue of duplicate PAN as my original pan card is lost..
        But after filing the application and making the payment there is an error showing mismatch of field.
        I have entered the correct information while filing the form.. I'm attaching the screen shots of the payments made & transaction id.
        Kindly process my refund..
        +2 photos
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          Naveenn Mannem
          Jul 13, 2020
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          Hello team,

          Sorry for the inconvenience, if you are not the correct point of contact to check this issue.

          I was trying to open an nps account online, and was able to make the payment from my bank account, and the amount got deducted, but the payment interface did not redirect me back to nps portal, and it said the web site was not reachable.

          Acknowledgement number: 11178501

          Since it failed to redirect, i tried to continue with ack number from nps portal, but payment was not confirmed and i did payment 2 times and have got the same error.

          Kindly help me to resolve this issue and let me know if you need any further information.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            Garry Choudhary
            Jul 12, 2020
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            Address: VPO-CHURURU Tehsil-AMB, DISTRCT-Una Himachal Pradesh

            Dear team,
            I have open a nps account today when i am trying to set ipin then i am getting error message of "pran not found in database". Please confirm is there any time span in which i have to wait for account creation.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              H
              Hemanth sundar Puli
              Jul 12, 2020
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              I had applied pan and successfully completed the transaction of 106.90 rupees. After the payment it is said that a problem with e-kyc. Please resolve my problem and initiate the refund.
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                _ub_23
                Jul 12, 2020
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                Pran details not found in database
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  akhilpatnaik97
                  Jul 12, 2020
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                  Your request for 'new pan card and/or change/correction in pan data' cannot be processed as pan holder details provided by you in the application do not match with pan holder details in the income tax department (Itd) database. A letter dated 10-jul-2020 is being / has been dispatched to you communicating the differences in pan details. For clarifications contact tin call centre at[protected]
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                    A
                    Amit337garg
                    Jul 12, 2020
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                    Address: House no 226 Adrash Colony, Safidon District Jind, Haryana 126112,

                    My name hemant garg s/o subhash chand, working as lic agent from laat 15 years, my pran is[protected]. As lic is contributing in this account but i don't. As of now i want to contribute and want to start this account. As i login to this account by forget pin in subscribe portal, it shows your pran is not found in database. Please help me regarding this
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      Suhail 73405
                      Jul 12, 2020
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                      Hello sir/madam,

                      My name is suhail ahmed kutbuddin. Shaikh and i fill the form online through the enps online portal. After the filling all the required information i have made the payment through net banking of my canara bank account of rupees 500.71 and its debited from my account but enps page is got the error cant reach the webite. I thought payment was bounced and i made another payment of rupees 500.71 but the same error on the enps website and amount was debited from my account but on wesite there is no information about the payment and receipt. Please help me and i really need the enps account. My detais are below.

                      Acknowledgement no. 11175801
                      Acknowledgement date. 08/07/2020.
                      Amount. 500.71 + 500.71 total 1001.42 rupees
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                        K
                        kinimadhav
                        Jul 11, 2020
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                        application is withheld for provided data is not match with the income tax data

                        Address: #599/3 UTTARKHARVIWADA BELAMBAR ,ANKOLA NORTH KANNADA-581353

                        To,
                        Pan/tds call centre of tax information network (Tin) managed by nsdl e-gov
                        4th floor, mantri sterling, plot no. 341,
                        Survey no. 997 /8,
                        Model colony, near deep bungalow chowk,
                        Pune - 411 016

                        From:
                        Sudhakar damodar kharvi
                        #599/3 uttarkharviwada belambar
                        Ankola north kannada-581353

                        Sub: pancard applicant’s date of birth & applicant’s full...
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                        Akku Darga
                        Jul 11, 2020
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                        Address: prakruti nagar , solapur road bijapur, prakruti nagar, solapur road bijapur, prakruti nagar, solapur road bijapur

                        Dear mam and sir
                        Please provide my pan card, i have applied for physical pan card from before 1 month. Still my pan card status is not recorded.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          A
                          Al-Hafiz Boutique
                          Jul 11, 2020
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                          Sir,
                          I had applied with nsdl online for a change in my pan details. My pan no is fagpb5292g. The acknowledgement no for my online application is[protected]. My application was rejected stating that the proofs submitted did not match in income tax department data base. Kindly refund my pan processing fee.

                          My transaction i'd is - 0057233351030720201127281594274248.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            S
                            Sankalp27
                            Jul 10, 2020
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                            Resolved

                            Hi team,

                            I had raised pan card update request online on 2nd july 2020 with all supporting documents. Ack# [[protected]]. Nsdl call center number is not reachable and my application status is showing as “the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
                            I haven’t received any further communication from nsdl. How much time it will take to get my updated pan
                            Jul 13, 2020
                            Complaint marked as Resolved 
                            New pan changes approved by itd, thank nsdl for your service
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              A
                              AshokPL
                              Jul 10, 2020
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                              Address: 12613 Alcacer del sol

                              I filled out the pan card change form on the website. I completed the application and paid the fee as required through net banking. The money was transferred from my bank account, inspite of this no acknowledge number was generated. When i tried to log in again, it is asking me to pay the fee. This is the third time and the email address provide to me when i registered for application does not respond even after several reminders.
                              Please look in to matter,
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                                A
                                Anand H M
                                Jul 9, 2020
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                                Address: Bangalore

                                Dear concern,

                                With reference to above subject my pan card no auhpa1480f issued for 2 people with same name and it is affecting my cibil score...

                                I have linked my adhaar & mobile number also to above pan card.

                                Request you to solve asap
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  A
                                  Anand HM
                                  Jul 8, 2020
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                                  Address: PAN CARD department

                                  Dear Sir/Madam,

                                  With reference to my PAN CARD number AUHPA1480F, it is showing duplicate the same PAN number with another person, Means issued the same PAN number for 2 people.

                                  when I login to download it is showing as below

                                  PAN ( AUXXXXXX0F ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

                                  It is affecting my credit score as well as unsafe for financial transactions.

                                  Looking forward to your help to resolve the issue.

                                  Please find the attached PAN CARD copy and Adhaar Card copy which is linked with PAN ...
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    S
                                    saa@123
                                    Jul 7, 2020
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                                    I've submitted pan application on 07.07.2020 and made the payment via utiitsl. The payment is deducted from my bank account but the pan application is showing that the e-kyc is unable to get processed. The amount is neither refunded nor the request for pan is completed.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      R
                                      Raaz Malik
                                      Jul 7, 2020
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                                      Address: New Delhi Noida

                                      Nsdl payment bank customer care number o7o74-29-77o6
                                      Any information just call o7o74-29-77o6
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