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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 69

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M
Mayuri Wankhade
Jul 13, 2020
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Address: Anup Mohod/ Mayuri Mohod, C/o Vilas Hailkar, Flat No:2 Second Floor, Building Name:SWAYAMBU CHARAN NIWAS, Block Sector:Mahaveer Nagar,Lane no 4, Road:Wadgao sheri, sr no 2, Pune City, Pune, Maharashtra, 411014

Pan application - token. No. [protected] dated :[protected]:45:05.10

I have paid fees for pan application but i am not able to complete form as i am not receiving otp on my email.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Saiganesh Rani
    Jul 13, 2020
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    Address: Warangal

    Here, I inform that Two persons having same PAN Numbers details of the same is mentioned here and also attached the both PAN copies in Attachments.
    01. Person Name:BOMMINENI PAPIREDDY
    Status :HUF
    DOI:01/01/0001
    PAN Number: AAGHB2945D
    02. Person Name:BHAVANAM APPI REDDY
    Status :HUF
    PAN Number: AAGHB2945D
    DOI:01/01/0001
    Please verify both the PAN Numbers and provide the NEW PAN number to the person having INACTIVE PAN
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      vishal randeria
      Jul 13, 2020
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      I was making application for issue of duplicate PAN as my original pan card is lost..
      But after filing the application and making the payment there is an error showing mismatch of field.
      I have entered the correct information while filing the form.. I'm attaching the screen shots of the payments made & transaction id.
      Kindly process my refund..
      +2 photos
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        N
        Naveenn Mannem
        Jul 13, 2020
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        Hello team,

        Sorry for the inconvenience, if you are not the correct point of contact to check this issue.

        I was trying to open an nps account online, and was able to make the payment from my bank account, and the amount got deducted, but the payment interface did not redirect me back to nps portal, and it said the web site was not reachable.

        Acknowledgement number: 11178501

        Since it failed to redirect, i tried to continue with ack number from nps portal, but payment was not confirmed and i did payment 2 times and have got the same error.

        Kindly help me to resolve this issue and let me know if you need any further information.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          G
          Garry Choudhary
          Jul 12, 2020
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          Address: VPO-CHURURU Tehsil-AMB, DISTRCT-Una Himachal Pradesh

          Dear team,
          I have open a nps account today when i am trying to set ipin then i am getting error message of "pran not found in database". Please confirm is there any time span in which i have to wait for account creation.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            H
            Hemanth sundar Puli
            Jul 12, 2020
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            I had applied pan and successfully completed the transaction of 106.90 rupees. After the payment it is said that a problem with e-kyc. Please resolve my problem and initiate the refund.
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              _ub_23
              Jul 12, 2020
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              Pran details not found in database
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                akhilpatnaik97
                Jul 12, 2020
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                Your request for 'new pan card and/or change/correction in pan data' cannot be processed as pan holder details provided by you in the application do not match with pan holder details in the income tax department (Itd) database. A letter dated 10-jul-2020 is being / has been dispatched to you communicating the differences in pan details. For clarifications contact tin call centre at[protected]
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                  A
                  Amit337garg
                  Jul 12, 2020
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                  Address: House no 226 Adrash Colony, Safidon District Jind, Haryana 126112,

                  My name hemant garg s/o subhash chand, working as lic agent from laat 15 years, my pran is[protected]. As lic is contributing in this account but i don't. As of now i want to contribute and want to start this account. As i login to this account by forget pin in subscribe portal, it shows your pran is not found in database. Please help me regarding this
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                    S
                    Suhail 73405
                    Jul 12, 2020
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                    Hello sir/madam,

                    My name is suhail ahmed kutbuddin. Shaikh and i fill the form online through the enps online portal. After the filling all the required information i have made the payment through net banking of my canara bank account of rupees 500.71 and its debited from my account but enps page is got the error cant reach the webite. I thought payment was bounced and i made another payment of rupees 500.71 but the same error on the enps website and amount was debited from my account but on wesite there is no information about the payment and receipt. Please help me and i really need the enps account. My detais are below.

                    Acknowledgement no. 11175801
                    Acknowledgement date. 08/07/2020.
                    Amount. 500.71 + 500.71 total 1001.42 rupees
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                      K
                      kinimadhav
                      Jul 11, 2020
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                      application is withheld for provided data is not match with the income tax data

                      Address: #599/3 UTTARKHARVIWADA BELAMBAR ,ANKOLA NORTH KANNADA-581353

                      To,
                      Pan/tds call centre of tax information network (Tin) managed by nsdl e-gov
                      4th floor, mantri sterling, plot no. 341,
                      Survey no. 997 /8,
                      Model colony, near deep bungalow chowk,
                      Pune - 411 016

                      From:
                      Sudhakar damodar kharvi
                      #599/3 uttarkharviwada belambar
                      Ankola north kannada-581353

                      Sub: pancard applicant’s date of birth & applicant’s full...
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                      A
                      Akku Darga
                      Jul 11, 2020
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                      Address: prakruti nagar , solapur road bijapur, prakruti nagar, solapur road bijapur, prakruti nagar, solapur road bijapur

                      Dear mam and sir
                      Please provide my pan card, i have applied for physical pan card from before 1 month. Still my pan card status is not recorded.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        A
                        Al-Hafiz Boutique
                        Jul 11, 2020
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                        Sir,
                        I had applied with nsdl online for a change in my pan details. My pan no is fagpb5292g. The acknowledgement no for my online application is[protected]. My application was rejected stating that the proofs submitted did not match in income tax department data base. Kindly refund my pan processing fee.

                        My transaction i'd is - 0057233351030720201127281594274248.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          Sankalp27
                          Jul 10, 2020
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                          Resolved

                          Hi team,

                          I had raised pan card update request online on 2nd july 2020 with all supporting documents. Ack# [[protected]]. Nsdl call center number is not reachable and my application status is showing as “the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
                          I haven’t received any further communication from nsdl. How much time it will take to get my updated pan
                          Jul 13, 2020
                          Complaint marked as Resolved 
                          New pan changes approved by itd, thank nsdl for your service
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            A
                            AshokPL
                            Jul 10, 2020
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                            Address: 12613 Alcacer del sol

                            I filled out the pan card change form on the website. I completed the application and paid the fee as required through net banking. The money was transferred from my bank account, inspite of this no acknowledge number was generated. When i tried to log in again, it is asking me to pay the fee. This is the third time and the email address provide to me when i registered for application does not respond even after several reminders.
                            Please look in to matter,
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                              A
                              Anand H M
                              Jul 9, 2020
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                              Address: Bangalore

                              Dear concern,

                              With reference to above subject my pan card no auhpa1480f issued for 2 people with same name and it is affecting my cibil score...

                              I have linked my adhaar & mobile number also to above pan card.

                              Request you to solve asap
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                Anand HM
                                Jul 8, 2020
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                                Address: PAN CARD department

                                Dear Sir/Madam,

                                With reference to my PAN CARD number AUHPA1480F, it is showing duplicate the same PAN number with another person, Means issued the same PAN number for 2 people.

                                when I login to download it is showing as below

                                PAN ( AUXXXXXX0F ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

                                It is affecting my credit score as well as unsafe for financial transactions.

                                Looking forward to your help to resolve the issue.

                                Please find the attached PAN CARD copy and Adhaar Card copy which is linked with PAN ...
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  saa@123
                                  Jul 7, 2020
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                                  I've submitted pan application on 07.07.2020 and made the payment via utiitsl. The payment is deducted from my bank account but the pan application is showing that the e-kyc is unable to get processed. The amount is neither refunded nor the request for pan is completed.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    R
                                    Raaz Malik
                                    Jul 7, 2020
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                                    Address: New Delhi Noida

                                    Nsdl payment bank customer care number o7o74-29-77o6
                                    Any information just call o7o74-29-77o6
                                    +1 photos
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                                      S
                                      Sharon Negi
                                      from Mumbai, Maharashtra
                                      Jul 7, 2020
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                                      After complete registration i was making payment but i am getting repeated message that payment confirmation is pending by payment gateway. I am unable to make payment now and proceed any furthur.
                                      My acknowledgment number is 11172755
                                      Acknowledgment date is 4/07/2020
                                      Date of birth is 18/05/1988.
                                      Please help me and resolve this issue.
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