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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 71

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V
vijay.peter1
Jun 27, 2020
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Hi this vijay r created an tier 1 nps account today 27/06/2020 and also paid rs 500, when i tried to generate ipin after entering required details of pran, dob, password its showing as pran not found in database.

My pran is[protected].

My mail id associated with the nps towards my pran is vijay. [protected]@gmail.com

It would be a great help if you please sort this problem so that i could able to login and see my details.

Thanks
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    V
    VISHWANATH TAWARE
    from Hāora, West Bengal
    Jun 27, 2020
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    Address: NSDL e-Governance Infrastructure Limited 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

    Yesterday i opened a nps account but i am not able to login iit says pran not found in database and i did not receive email fir ipin
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      K
      Krisshamk
      from Hyderabad, Telangana
      Jun 26, 2020
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      I tried registering for zerodha and I have completed all the procedures.But finally while completing the esign in nsdl, I clicked on generate OTP. But iam not getting OTP for more than 15-20 minutes which makes the OTP Please help me in this.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        N
        Narsinghcool
        from Bengaluru, Karnataka
        Jun 24, 2020
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        Address: Sy no 80, laxmi narayana temple road, munnekolala, Marathahalli

        Nsdl has done typing mistake in the pan card and not resolving the matter
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          N
          nainaanand89
          Jun 23, 2020
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          pran created but unable to login to online account

          Website: enps.nsdl.com

          Hi all, i have created an npa account using sbi option. My contribution was deducted from my account but i did not receive any acknowledgement or receipt number. However, my pran was generated. But i am still facing issue in logging in to online nps accont to check my balance and other details. When i try to reset my ipin for the first time, it says unauthorized user. How can this be resolved? I have no way of knowing where my money is. Furthermore,...
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          Sejal Bhatia
          Jun 22, 2020
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          Sir/madam,

          I have applied for new pan card on 22nd june 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]).

          But when i checked my application status, it shows "sorry, no record found."

          Please check my application

          Thanking you
          Sejal bhatia
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            N
            Nishad Deshpande
            Jun 22, 2020
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            Website: tin.tin.nsdl.com/pan/index.html

            An error has occurred while applying through nsdl portal
            This error is showing while applying for the pan-card online e-sign process it appeared while clicking on proceed while sending full data please give further instructions
            +1 photos
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              H
              Harshal Gabhane
              from Hāora, West Bengal
              Jun 22, 2020
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              I have tried to change my pan details online but it is not working and constantly displaying message "try after sometime".
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                H
                HEMANT HARWANI
                from Powai, Maharashtra
                Jun 21, 2020
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                Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                I have applied for pan reprint, and paid fees of rs. 50, got acknowledgement no. [protected], but when i track the status, its showing no records found.
                Applied for pan reprint on 3rd june 2020.

                As of now 21st june, pan card not received and status is no records found.
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                  S
                  Shubhank Varshney
                  Jun 17, 2020
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                  Acknowledgement no. [protected]
                  Pan no. Bxzpv1085k
                  Sir when i track the status for pan by filling acknowledgement number it is showing no record found
                  Abd also when i fill pan number in verify your pan it is showing no record for the pan.
                  Please solve this thankyou.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Shaikh brothers
                    Jun 14, 2020
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                    Resolved

                    Address: PAN/TDS Call Centre of Tax Information Network (TIN) managed by NSDL e-Gov. 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.
                    Website: tin.tin.nsdl.com

                    I have applied for new pan card on 14th june 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i checked my application status today, it was shown "sorry, no record found."

                    Please check my application
                    Thank you
                    Sk. Nizam
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 24, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. For any further clarification you may write to us at [protected]@nsdl.co.in.
                    Verified Support
                    Jun 24, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                      S
                      Shloak Taneja
                      Jun 13, 2020
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                      I applied for my pan card online throught nsdl online server a few days ago and within minutes of applying and paying the amount for e-pan card i got my acknowledgement number. (Since it is not possible go to my home and get the hard copy during this time). When i tried to check my progress through the nsdl server is was saying no record found. I was about to complain about it but the next day my e-pan arrived at my email. But whenever i try to use it at any online service like kotak 811 or even try to link it to my addhar (Which it is already linked because i used my addhar to provide the information while applying) it says invalid pan number. Please help. It is not possible to go to a nearby rbi office and get this sorted out.
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                        R
                        rohsri
                        Jun 13, 2020
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                        I requested for issuing my pan card on 7th jan 2020 but it's june 2020 and still i did not get my pan card. On checking about the issue online i came to know that my father name is not provided by the shop from were i requested for the pan card. So i visited the shop several times to update it but no response i get, and the shopkeeper is telling that he has made the change but due to some problem it is not updating. So kindly check it out. Thankyou
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                          G
                          Gaurish Chauhan
                          Jun 12, 2020
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                          I've the pdf but the status shows no record
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                            A
                            ambuja prabhudessai
                            Jun 12, 2020
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                            Hello,

                            I am a regular contributer of nps, but i am not able to see my contributions. When i try to login using my pran or reset my password, it says pran not found in database.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              B
                              Bijan@123
                              from Kolkata, West Bengal
                              Jun 9, 2020
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                              Address: SREE DURGAPUR

                              Dear sir,
                              I have applied for a new pan card in the name of krishna mondalwhich was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.
                              Address
                              Therefore, i requesting your resend my pan card to.
                              Applicant name: krishna mondal
                              Dakshin durgapur
                              P. O-sree durgapur
                              P. S-dholahat
                              Pin-743349
                              State-west bengal
                              District – south 24 parganas

                              Applicant name: krishna mondal
                              Acknowledgement number: [[protected]]
                              Mobile no: [[protected]]
                              Mail id :[protected]@gmail.com
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                avs146
                                Jun 9, 2020
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                                I was trimng to make payment on e NPS but I am getting error message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                Acknowledgement Number 11156243

                                Please help with this so I can make payment and resubmit.
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                                  A
                                  Anup80
                                  from Coimbatore, Tamil Nadu
                                  Jun 8, 2020
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                                  I have applied for pan data correction in october 2019. After repeated follow ups for over 7months, last week i got updation from income tax office over phone that the correction is done through their end, and i need to follow up with nsdl for further course of action.
                                  Nsdl's customer care number doesn't work as its not operational due to covid scenario.
                                  I have written a email regarding my issue last week, but no response from them.
                                  Don't know how to follow up with nsdl further. Need assistance in closing the long pending issue.

                                  Thanks
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                                    K
                                    Katwate
                                    Jun 8, 2020
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                                    Sir/madam,

                                    I have applied for new pan card on 7th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Pan number for your ref - joxpk1908f
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      S
                                      Sameer9401
                                      Jun 7, 2020
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                                      Website: cra-nsdl.com/CRA/forgotPassword.do?user=subscriber

                                      Sir,

                                      I enrolled in nps (National pension scheme) and contributed regularly. But now i am unable to log in, to track my contribution. So when i tried to login system showed an error message 'pran not found in database'. Please resolve the issue as soon as possible or send my ipin password to my mobile number or email id.

                                      Name: mohammad sameer
                                      Pran:[protected]
                                      Mobile no.[protected]
                                      Email id: [protected]@gmail.com

                                      Thanking you
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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