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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 72

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S
sk143noor
Jun 7, 2020
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I applied pan card but unfortunately it was cancelled after deducting money after 43 days also i did not receive any amount
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    lenin.veesam
    Jun 6, 2020
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    My pran no is[protected]. When i want to pay my contribution it is getting as pran number not in database. What i want to do. Resolve the problem and tell me the status for my nps account. Please communicate whith my mail id: lenin. [protected]@gmail.com.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    When I open NPS login I'd I will get pran not in data base invalid id Why for what reason please reply me

    pran number not found in database related complaint - Comment #3760049 - Image #0
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      Malti Grover
      Jun 3, 2020
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      Please note - i am not able to activate my pran account for contribution, please suggest how to activate the same for contribution.
      Pran no[protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        anikeight
        Jun 1, 2020
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        I have applied for change in my pan card through e-sign/e-kyc mode. On completion I received acknowledgement number and filled form. I received a mail stating if application is signed through esign mode no need to send physical documents to Pune office. But when i checked my application status it states "sorry, no record found."
        So what’s the problem.
        Do I have to physically send my documents?
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          bhavnabartwal
          May 29, 2020
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          I still havent received my pan card. It 's been 2 months. Do i need to apply again?
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            Ganesh2802
            May 28, 2020
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            Please help me out to resolve the issue, pran is not there on database, how to pay the premium everything. Its very difficult to find the options. Why so non user friendly buttons you govt will create dont know.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              N
              Nisarg Tamakuwala
              May 28, 2020
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              I'm showing the same status from last one month

              The status is: "pan has been allotted by the income tax department, your pan card is under process at nsdl and will be despatched to you shortly." can i know when i can be able to get my physical copy of pan card

              My acknowledgment number:[protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                K
                kashyap_anshu
                May 26, 2020
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                Address: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: 020 - 27218080 |Fax: 020 - 27218081

                Sir/madam,

                I have applied for duplicate pan card on 26 may 2020 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Sanjay kumar
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                  S
                  SKVMultimedia
                  May 23, 2020
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                  I have applied my pan today through e-kyc process, i have got my acknowledged application number and i have paid the amount and the process went successful but i was not able to access the info about my pan by tracking. So could you pls resolve it.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Y
                    Yerramsetti Avinash
                    May 23, 2020
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                    Hi there,

                    I have applied for nps through corporate program and have received the pran #[protected]. However i am unable to login, and an error message is popping up stating that the pran not found in database.

                    Please help me in fixing this issue at the earliest.

                    Best,
                    Avinash (+91-[protected])
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      Sneha Sahay
                      May 19, 2020
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                      Resolved

                      Hi sir/mam

                      I am sneha sahay subscriber of apy since 2015. My pran number is[protected] and bank account number is 01004262. Since april, 2020 the ecs amount is not debited from my corporation bank account. I am also not able to login and view the transaction details on site:
                      https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do.

                      Request you to help for ecs debit on regular basis and help me to login in apy site.

                      Regards
                      Sneha sahay
                      [protected]
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       Dear Sneha,

                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        R
                        rmansharamani
                        May 16, 2020
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                        Your request could not be processed. Please try after some time (ADVC0024)
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                          M
                          Mukesh Parashar
                          May 16, 2020
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                          Vishal Parashar
                          Aadhar:[protected]
                          Token :[protected]
                          Kindly pay my money back account no:[protected]
                          Ifsc:KKBK0000143
                          +1 photos
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                            Mukesh Parashar
                            May 16, 2020
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                            Vishal Parashar
                            Aadhar no:[protected]
                            Father:Mukesh Parashar
                            +1 photos
                            May 16, 2020
                            Updated by Mukesh Parashar                             Pan fee not refunded after e kyc failure
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                              P
                              Pratit Jagtap
                              from Surat, Gujarat
                              May 15, 2020
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                              Dear Team,

                              My APS is activate since past 3 years and i am regularly paying the premium towards APS but when i am try to get loging in the nsdl site with pran number they said that pran not found in data base request you do the needful asap as i want make some changes in my APS.

                              My pran no is[protected]

                              Regards,
                              Pratit Jagtap
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                                M
                                Madhusudan97
                                May 14, 2020
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                                Address: NSDL Payments Bank Limited, 4th Floor, ‘A’ Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.

                                Dear sir
                                I have often mailed on customer support email and phone no one responded. I was made transaction on netmed 03/04/2020 1215*2=2430
                                I was use nsdl jiffy platinum rupay debit card pay through paypal.
                                Netmed automatically cancelled my order due to lockdown and paypal sent back my refund in original payment method nsdl jiffy platinum rupay debit card.
                                But my amount not credited in my account after 1 month 11 days.
                                Already lots of mail done but not responding.
                                If you will not respond then i will do complain on consumer court i am attaching the proof of my account how much total transaction made and how much refund received.
                                And which transaction not received refund everything i am attaching.
                                Account number[protected]
                                Email :- [protected]@gmail.com
                                Mobile number:- [protected]

                                Date of transaction:- 03/04/2020
                                Refund amount 1215*2= 2430
                                Refunded by paypal
                                But not credited in my account.
                                +2 photos
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  SwaraRF
                                  May 14, 2020
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                                  e-kyc /e-sign based request has failed hence i cannot proceed the application with e-kyc /e-sign mode.

                                  Address: Row H No 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik-422012

                                  Dear sir / madam,
                                  My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
                                  Online pan application token no. [protected] dated :[protected]

                                  Application rejection reason is :-
                                  Your e-kyc /e-sign based request has failed hence you cannot proceed the application...
                                  +1 photos
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                                  Manjiri RF
                                  May 13, 2020
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                                  Resolved

                                  your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode.

                                  Address: Row Ho. No. 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik 422012

                                  Dear sir / madam,
                                  My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
                                  Online pan application token no. [protected] dated :[protected].

                                  Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate...
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                                  ado123
                                  May 13, 2020
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                                  I haven't got the OTP for NSDL pan update application at last stage even I have made the payment through debit card. KINDLY ADVISE.
                                  Token no: [protected]
                                  Applicant name:Avinash Kumar Mishra
                                  DOB: 22/05/1998
                                  E-MAIL: [protected]@GMAIL.COM
                                  +1 photos
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                                    P
                                    parthvarmavns
                                    May 9, 2020
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                                    Address: Mumbai

                                    Please check the image attached. I tried generating a virtual ID after my aadhar number failed to generate OTP. But not matter what I do, I get that message.
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