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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 72

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A
ambuja prabhudessai
Jun 12, 2020
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Hello,

I am a regular contributer of nps, but i am not able to see my contributions. When i try to login using my pran or reset my password, it says pran not found in database.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    B
    Bijan@123
    from Kolkata, West Bengal
    Jun 9, 2020
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    Address: SREE DURGAPUR

    Dear sir,
    I have applied for a new pan card in the name of krishna mondalwhich was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.
    Address
    Therefore, i requesting your resend my pan card to.
    Applicant name: krishna mondal
    Dakshin durgapur
    P. O-sree durgapur
    P. S-dholahat
    Pin-743349
    State-west bengal
    District – south 24 parganas

    Applicant name: krishna mondal
    Acknowledgement number: [[protected]]
    Mobile no: [[protected]]
    Mail id :[protected]@gmail.com
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      A
      avs146
      Jun 9, 2020
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      I was trimng to make payment on e NPS but I am getting error message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

      Acknowledgement Number 11156243

      Please help with this so I can make payment and resubmit.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        Anup80
        from Coimbatore, Tamil Nadu
        Jun 8, 2020
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        I have applied for pan data correction in october 2019. After repeated follow ups for over 7months, last week i got updation from income tax office over phone that the correction is done through their end, and i need to follow up with nsdl for further course of action.
        Nsdl's customer care number doesn't work as its not operational due to covid scenario.
        I have written a email regarding my issue last week, but no response from them.
        Don't know how to follow up with nsdl further. Need assistance in closing the long pending issue.

        Thanks
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          K
          Katwate
          Jun 8, 2020
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          Sir/madam,

          I have applied for new pan card on 7th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Pan number for your ref - joxpk1908f
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            S
            Sameer9401
            Jun 7, 2020
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            Website: cra-nsdl.com/CRA/forgotPassword.do?user=subscriber

            Sir,

            I enrolled in nps (National pension scheme) and contributed regularly. But now i am unable to log in, to track my contribution. So when i tried to login system showed an error message 'pran not found in database'. Please resolve the issue as soon as possible or send my ipin password to my mobile number or email id.

            Name: mohammad sameer
            Pran:[protected]
            Mobile no.[protected]
            Email id: [protected]@gmail.com

            Thanking you
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              sk143noor
              Jun 7, 2020
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              I applied pan card but unfortunately it was cancelled after deducting money after 43 days also i did not receive any amount
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                L
                lenin.veesam
                Jun 6, 2020
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                My pran no is[protected]. When i want to pay my contribution it is getting as pran number not in database. What i want to do. Resolve the problem and tell me the status for my nps account. Please communicate whith my mail id: lenin. [protected]@gmail.com.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                When I open NPS login I'd I will get pran not in data base invalid id Why for what reason please reply me
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                  M
                  Malti Grover
                  Jun 3, 2020
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                  Please note - i am not able to activate my pran account for contribution, please suggest how to activate the same for contribution.
                  Pran no[protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    anikeight
                    Jun 1, 2020
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                    I have applied for change in my pan card through e-sign/e-kyc mode. On completion I received acknowledgement number and filled form. I received a mail stating if application is signed through esign mode no need to send physical documents to Pune office. But when i checked my application status it states "sorry, no record found."
                    So what’s the problem.
                    Do I have to physically send my documents?
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      B
                      bhavnabartwal
                      May 29, 2020
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                      I still havent received my pan card. It 's been 2 months. Do i need to apply again?
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        G
                        Ganesh2802
                        May 28, 2020
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                        Please help me out to resolve the issue, pran is not there on database, how to pay the premium everything. Its very difficult to find the options. Why so non user friendly buttons you govt will create dont know.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          N
                          Nisarg Tamakuwala
                          May 28, 2020
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                          I'm showing the same status from last one month

                          The status is: "pan has been allotted by the income tax department, your pan card is under process at nsdl and will be despatched to you shortly." can i know when i can be able to get my physical copy of pan card

                          My acknowledgment number:[protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            K
                            kashyap_anshu
                            May 26, 2020
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                            Resolved

                            Address: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: 020 - 27218080 |Fax: 020 - 27218081

                            Sir/madam,

                            I have applied for duplicate pan card on 26 may 2020 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Sanjay kumar
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                              S
                              SKVMultimedia
                              May 23, 2020
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                              I have applied my pan today through e-kyc process, i have got my acknowledged application number and i have paid the amount and the process went successful but i was not able to access the info about my pan by tracking. So could you pls resolve it.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Y
                                Yerramsetti Avinash
                                May 23, 2020
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                                Hi there,

                                I have applied for nps through corporate program and have received the pran #[protected]. However i am unable to login, and an error message is popping up stating that the pran not found in database.

                                Please help me in fixing this issue at the earliest.

                                Best,
                                Avinash (+91-[protected])
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Sneha Sahay
                                  May 19, 2020
                                  Resolved
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                                  Resolved

                                  Hi sir/mam

                                  I am sneha sahay subscriber of apy since 2015. My pran number is[protected] and bank account number is 01004262. Since april, 2020 the ecs amount is not debited from my corporation bank account. I am also not able to login and view the transaction details on site:
                                  https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do.

                                  Request you to help for ecs debit on regular basis and help me to login in apy site.

                                  Regards
                                  Sneha sahay
                                  [protected]
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 20, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Dear Sneha,

                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    R
                                    rmansharamani
                                    May 16, 2020
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                                    Your request could not be processed. Please try after some time (ADVC0024)
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                                      M
                                      Mukesh Parashar
                                      May 16, 2020
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                                      Vishal Parashar
                                      Aadhar:[protected]
                                      Token :[protected]
                                      Kindly pay my money back account no:[protected]
                                      Ifsc:KKBK0000143
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                                        M
                                        Mukesh Parashar
                                        May 16, 2020
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                                        Vishal Parashar
                                        Aadhar no:[protected]
                                        Father:Mukesh Parashar
                                        May 16, 2020
                                        Updated by Mukesh Parashar                                         Pan fee not refunded after e kyc failure
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