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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 72

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L
lenin.veesam
Jun 6, 2020
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My pran no is[protected]. When i want to pay my contribution it is getting as pran number not in database. What i want to do. Resolve the problem and tell me the status for my nps account. Please communicate whith my mail id: lenin. [protected]@gmail.com.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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When I open NPS login I'd I will get pran not in data base invalid id Why for what reason please reply me

pran number not found in database related complaint - Comment #3760049 - Image #0
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    Malti Grover
    Jun 3, 2020
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    Please note - i am not able to activate my pran account for contribution, please suggest how to activate the same for contribution.
    Pran no[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      anikeight
      Jun 1, 2020
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      I have applied for change in my pan card through e-sign/e-kyc mode. On completion I received acknowledgement number and filled form. I received a mail stating if application is signed through esign mode no need to send physical documents to Pune office. But when i checked my application status it states "sorry, no record found."
      So what’s the problem.
      Do I have to physically send my documents?
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        bhavnabartwal
        May 29, 2020
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        I still havent received my pan card. It 's been 2 months. Do i need to apply again?
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          G
          Ganesh2802
          May 28, 2020
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          Please help me out to resolve the issue, pran is not there on database, how to pay the premium everything. Its very difficult to find the options. Why so non user friendly buttons you govt will create dont know.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            N
            Nisarg Tamakuwala
            May 28, 2020
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            I'm showing the same status from last one month

            The status is: "pan has been allotted by the income tax department, your pan card is under process at nsdl and will be despatched to you shortly." can i know when i can be able to get my physical copy of pan card

            My acknowledgment number:[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              K
              kashyap_anshu
              May 26, 2020
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              Address: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016 PAN/TDS Call Centre: 020 - 27218080 |Fax: 020 - 27218081

              Sir/madam,

              I have applied for duplicate pan card on 26 may 2020 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Sanjay kumar
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                S
                SKVMultimedia
                May 23, 2020
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                I have applied my pan today through e-kyc process, i have got my acknowledged application number and i have paid the amount and the process went successful but i was not able to access the info about my pan by tracking. So could you pls resolve it.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Y
                  Yerramsetti Avinash
                  May 23, 2020
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                  Hi there,

                  I have applied for nps through corporate program and have received the pran #[protected]. However i am unable to login, and an error message is popping up stating that the pran not found in database.

                  Please help me in fixing this issue at the earliest.

                  Best,
                  Avinash (+91-[protected])
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Sneha Sahay
                    May 19, 2020
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                    Hi sir/mam

                    I am sneha sahay subscriber of apy since 2015. My pran number is[protected] and bank account number is 01004262. Since april, 2020 the ecs amount is not debited from my corporation bank account. I am also not able to login and view the transaction details on site:
                    https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do.

                    Request you to help for ecs debit on regular basis and help me to login in apy site.

                    Regards
                    Sneha sahay
                    [protected]
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 20, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     Dear Sneha,

                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      R
                      rmansharamani
                      May 16, 2020
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                      Your request could not be processed. Please try after some time (ADVC0024)
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                        M
                        Mukesh Parashar
                        May 16, 2020
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                        Vishal Parashar
                        Aadhar:[protected]
                        Token :[protected]
                        Kindly pay my money back account no:[protected]
                        Ifsc:KKBK0000143
                        +1 photos
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                          Mukesh Parashar
                          May 16, 2020
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                          Vishal Parashar
                          Aadhar no:[protected]
                          Father:Mukesh Parashar
                          +1 photos
                          May 16, 2020
                          Updated by Mukesh Parashar                           Pan fee not refunded after e kyc failure
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                            P
                            Pratit Jagtap
                            from Surat, Gujarat
                            May 15, 2020
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                            Dear Team,

                            My APS is activate since past 3 years and i am regularly paying the premium towards APS but when i am try to get loging in the nsdl site with pran number they said that pran not found in data base request you do the needful asap as i want make some changes in my APS.

                            My pran no is[protected]

                            Regards,
                            Pratit Jagtap
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                              M
                              Madhusudan97
                              May 14, 2020
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                              Address: NSDL Payments Bank Limited, 4th Floor, ‘A’ Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.

                              Dear sir
                              I have often mailed on customer support email and phone no one responded. I was made transaction on netmed 03/04/2020 1215*2=2430
                              I was use nsdl jiffy platinum rupay debit card pay through paypal.
                              Netmed automatically cancelled my order due to lockdown and paypal sent back my refund in original payment method nsdl jiffy platinum rupay debit card.
                              But my amount not credited in my account after 1 month 11 days.
                              Already lots of mail done but not responding.
                              If you will not respond then i will do complain on consumer court i am attaching the proof of my account how much total transaction made and how much refund received.
                              And which transaction not received refund everything i am attaching.
                              Account number[protected]
                              Email :- [protected]@gmail.com
                              Mobile number:- [protected]

                              Date of transaction:- 03/04/2020
                              Refund amount 1215*2= 2430
                              Refunded by paypal
                              But not credited in my account.
                              +2 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                SwaraRF
                                May 14, 2020
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                                Resolved

                                e-kyc /e-sign based request has failed hence i cannot proceed the application with e-kyc /e-sign mode.

                                Address: Row H No 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik-422012

                                Dear sir / madam,
                                My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
                                Online pan application token no. [protected] dated :[protected]

                                Application rejection reason is :-
                                Your e-kyc /e-sign based request has failed hence you cannot proceed the application...
                                +1 photos
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                                Manjiri RF
                                May 13, 2020
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                                Resolved

                                your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode.

                                Address: Row Ho. No. 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik 422012

                                Dear sir / madam,
                                My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
                                Online pan application token no. [protected] dated :[protected].

                                Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate...
                                +1 photos
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                                ado123
                                May 13, 2020
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                                I haven't got the OTP for NSDL pan update application at last stage even I have made the payment through debit card. KINDLY ADVISE.
                                Token no: [protected]
                                Applicant name:Avinash Kumar Mishra
                                DOB: 22/05/1998
                                E-MAIL: [protected]@GMAIL.COM
                                +1 photos
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                                  P
                                  parthvarmavns
                                  May 9, 2020
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                                  Address: Mumbai

                                  Please check the image attached. I tried generating a virtual ID after my aadhar number failed to generate OTP. But not matter what I do, I get that message.
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                                    K
                                    keshor94
                                    May 7, 2020
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                                    Address: 5/21, 3rd cross street, Balaji Nagar,, Kolathur,Chennai-600099

                                    I have been trying to open a new demat account in angel broking. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
                                    Please look into at on urgent basis.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Hi Keshor,
                                    We apologize for the discomfort caused to you. We don't want our clients to have a bad experience with us. Please share your mobile number through which you have initiated your account opening journey
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