NSDL e-Governance Infrastructure Complaints & Reviews

Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642), Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400 013

I left my previous employer and my bank account was changed. I forgot that my apy contribution was mapped to my previous account. My last contribution was possibly on april 2018 (Hy1, fy[protected]. As per terms and conditions, if contributions are missed, there will be interest levied. I'm ready to pay the interest, but when i try to view my pran details, it is mentioning that my pran is invalid. Kindly enable my pran so that i can continue my contributions/ if that cannot be done, let me know the process for withdrawing my contributions till date.

Pran number:[protected]

May 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2020

NSDL e-Governance Infrastructure Customer Care's response Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Hello team,

I am sandip s, i have tried to open enps account with process mentioned on site below

https://enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

My enps registration fail during payment section and i tried to continue registration process but registration against this acknowledgement id is pending for confirmation from payment gateway. The massage show always "acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime"

Below details are for your reference, waiting for quick resolution as need to deposit money on nps account asap also my company also contribute on it.

Acknowledgement number[protected]
Grievance number : 10601709

Waiting for quick resolutions as i need to contribute before 6th april 2020

May 8, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 04, 2020

Updated by sandip ms Hello Team,

I am still facing issue and it really frustrating that as its not in my hand and no response from CRA guys to resolve this issue. I need to resolution of it as soon as possible.
Please help me to fix it for more details you can see trailing mail of below details.

Acknowledgement Number[protected]
Acknowledgement Date - 03/04/2020

Why it marked resolved not sure, as CRA or NSDL (eNPS registration team) haven't resolved this issue and its still pending from this govt. nsdl organization or eNPS registration team.

I haven't get any resolution from CRA or NSDL or eNPS ragistration team, please reopen it.

Thanks

Apr 06, 2020

Updated by sandip ms Hello Team,

I can see issue still not fixed, please help on this asap.

Thanks,

Apr 07, 2020

Updated by sandip ms Hello Team,

I cannot see any help or progress by govt officials on this issue. I can see issue still not fixed, please help on this asap.

Thanks,

Verified Support

Apr 07, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Sandip,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I have made payment of Rs.106.9 to NSDL eGov to make some changes in my PAN under order 101005172926823012020040211579720221000 on 23 January 2020 but during the payment, I have received a "payment failed message", but the amount was deducted and I have not received any refund yet.

I have registered my complaint in Paytm help centre and they have responded that payment was successful (Note: Kindly check attachment).

I also have registered the complaint on NSDL portal but not received any response.

Now if I am trying to check my application status on NSDL Portal using with Temporary Token Number it is still asking for fresh payment again. kindly check and fix it.

It has been more than 2months but I have not received Rs.106.9 back into my account if the transaction has been failed.

PAN Application token. No. : [protected]
Dated and Time :[protected]:25:21

+2 photos

May 5, 2020

Complaint marked as Resolved

Refund has been issued by NSDL eGov PAN and CC thanks for help.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.

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N

nishant4512

Apr 8, 2020

Sir, i have applied for new pan card on 31 march 2020 and I received my eSigned pan card on 1 april 2020 but when i goes to verify it, website says "no record found on given PAN" . Please tell me what should i do or help me out .
This is my pan number : - JNGPK2775G

Thank you

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NSDL e-Governance Infrastructure Customer Care's response, May 4, 2020

Verified Support

Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.

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I am customer of nps from 29.09.2014. I opened this nps account with aggregator - margdarshak financial services limited in 2014. After that i received my pran card by post. I invested rs. 1000/- in 2014 in the said account, & after that i forgot to invest the money on yearly basis. Now i want to reactivate & invest money for tax rebate in the said scheme under 80d. So i called my aggregator for the investment but i was unable to trace. So i tried to invest the money online by using your official website, i also don't have login id & password to get through. Also i understand that my pran no. Is not registered in database.
Kindly help

May 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I create a new pan card of my friend using nsdl website. Temporary token is generated. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my upi id. My bank reference id :[protected]. My balance was deducted from the bank on 17/03/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." within 7 days no refund amount is received

Mar 29, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response We request you to follow the instructions as given. Kindly note that you will get refund of the pan application in next seven working days." within 7 days no refund amount is received. We hope your concern is addressed now and for any further query, kindly write us at [protected]@nsdl.co.in

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U

Ummadinaresh

Apr 7, 2020

Hi,
Sir/Madam,

I am also fasing same issue,

"No record found"

Please find the my achievements number [protected]

Do need full...

Regards,
Ummadi Nagaraju

refund of pan card not received within 7 days - Comment #3672813 - Image #0

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I have a nps account started on[protected], when i tried to found my pran details on nsdl official website it is showing pran no. Not found in database, although i have received only 1 annual statement on 2011, after that i have not received any account statement nor i'm able to find my pran details on website.

Name - chandra bhushan prasad
Pran no.[protected]
Mobile no. [protected]

Apr 30, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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Dear sir,
I was applied for new pan card in the name of m/s. Uma bhushan on 12 march'20. I transfer payment 0f rs.106.90 to[protected] inb avenues india private limited[protected]igaihjiou2, amount was deducted from account but unfortunately it was not further processed to nsdl.

As pan card was required urgently therefore i processed payment through another method and i was expecting that the amount deducted from my account will be automatically refunded in my account. But till now it is not refunded.
Please arrange to refund the amount in my account from which it was deducted.

Regards
Pramod kumar sinha

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Mar 31, 2020

Updated by sinha pramod Please find details as required by you
Temporary Token no. [protected]
Date of birth: 01/11/1961
Registered email address: [protected]@gmail.01
Regards
Pramod Kumar Sinha

Mar 31, 2020

Updated by sinha pramod Please find details as required by you
Temporary Token no. [protected]
Date of birth: 01/11/1961
Registered email address: [protected]@gmail.com
Regards
Pramod Kumar Sinha

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S

sinha pramod

Mar 31, 2020

Please find detail as required by you:-

TEMPORARY TOKEN NO : [protected]
REGISTERED DATE OF BIRTH: 01/11/1961
REGISTERED EMAIL : [protected]@GMAIL.COM

Regards,
Pramod Kumar Sinha

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NSDL e-Governance Infrastructure Customer Care's response, Apr 3, 2020

Verified Support

Inconvenience caused is highly regretted. For every unsuccessful transaction, the PAN fees which is debited from your account, will be revered/credited within 7 working days. In future, for any assistance, kindly contact us at [email protected].

S

sinha pramod

Mar 31, 2020

Please find detail as required by you
TEMPORARY TOKEN NO. [protected]
REGISTERED DATE IF BIRTH: 01/11/1961
REGISTERED EMAIL: [protected]@gmail.com

Regards
Pramod Kumar Sinha

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NSDL e-Governance Infrastructure Customer Care's response, Apr 3, 2020

Verified Support

Inconvenience caused is highly regretted. For every unsuccessful transaction, the PAN fees which is debited from your account, will be revered/credited within 7 working days.

S

sinha pramod

Apr 17, 2020

Dear Sir
Till now no amount is credited in my account. As per your response it was suppose to be credited within 7 days from your reply dated 3rd April, 2020.
This is for your reference and immediate action.

Regards,

Pramod Kumar Sinha

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Address: Kasaragod, Kerala

I have applied for pan card through online. I paid the payment. At last, it asked for adhar verification and i successfully verified it through otp. But after verifying, a message appeared as "your request cannot be processed. Please try after sometimes". I have tried it continuously 3 days, still the same problem exist. Please do provide solution for this.

Name: salam sayas a m
Token number : [protected]
Email id: [protected]@gmail.com
Dob: 16/12/1994

May 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Surat, Gujarat, 395017

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

My token no is: [protected]

Apr 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
The payment got deducted and it took me to the aadhaar verification process.
Even the virtual e-sign is generated. But after entering the otp a message of

'your request cannot be processed. Please try after sometime'

Please refund my money, which was already paid.

Token...

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Address: 700116

Respected sir,

This is to inform you that i contribute in apy regularly but when i want to login/set pin in apy portal it shows pran not found in database.
My pran no[protected]
Email id - [protected]@outlook.com

Please solve the issue as soon as possible becasue i have to change my email id in apy portal.
.

Regards,
Sayandip biswas

Apr 30, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Sayandip,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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I applied for the pan card on 16/03/2019 and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over 10 days but neither the refund has come
Please refund my money. Details are given below:
Token no. [protected]
Dob: 18/07/1961
Name sandu dagadu khotkar
E mail: [protected]@gmail.com

May 1, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Jhajjar, Haryana, 124507

My temp token no — [protected] and email id is [protected]@hotmail.com and dob is 27 jul 1988.

I applied for pan card address change and reprint through nsdl website. Money has been paid through my netbanking rs 106.90. E-kyc is done and in final step message is received that your request cannot be processed please try after some time. I tried twice but same error message. Please solve my problem or refund my rs 106.90.

Thanks and regards
Vivek dalal, pan no - anjpd4228p
Mob [protected]

Mar 27, 2020

Complaint marked as Resolved

My complain is still pending, No action from NSDL

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL e-Gov and forwarded to ITD for further processing. Further, PAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in dispatch of PAN cards.

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Urgent!!! My acknowledgement number is 11118070 and the acknowledgement date is 26/03/2020. When i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." i am getting this message for the last 10 hours.
I have to complete registration before 31st march 2020 and make payment.
Please help me with this asap.

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May 2, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Deepali,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Apr 01, 2020

NSDL e-Governance Infrastructure Customer Care's response Dear Deepali,

This has reference to the query/grievance raised at consumer complaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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H

himanshujain0105

Mar 9, 2021

Hi

i am also unable to complete registration due to below :
Enps — National pension system enps payment fails at gateway unable to complete registration

My acknowledgement no is 11410133
DoB 03/10/1989
Date of Acknowledgement - 08/03/2021

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I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp twice and it kept saying 'your request cannot be processed, please try after sometime.'

Temporary token no. - [protected]
E-mail - [protected]@gmail.com
Dob - 27/08/2001

Apr 28, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Old check gate,naktiguda chowk bhawanipatna, Kalahandi, Odisha, 766001

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Anupama tiwari

Mar 25, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Sandhya Kushwaha

from Powai, Maharashtra

Mar 27, 2020

Maine nsdl website dwra pan card ka photo aur sign change kiya tha but balance debit Ho gya aur apply nhi hua h please refund my account balance.

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NSDL e-Governance Infrastructure Customer Care's response, Apr 3, 2020

Verified Support

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] for earliest resolution of your grievance.

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I was applying for Pan Card and I choose the first option "i.e. Fill Through E-Kyc'' I filled my Application Perfectly and Paid Money After That I Authenticated My Aadhaar Through OTP But At Last When E-Sign Through VID/AADHAAR Ask Me To Authenticate I Tried to do and Filled The OTP Many Times but Evertime it says
"YOUR REQUEST CANNOT BE PROCESSED. PLEASE TRY AFTER SOMETIME"
Please Kindly Look into it

Token No. [protected]
E-Mail:- SHAHNOOR.[protected]@GMAIL.COM
D.O.B.:- 25/03/2002

Apr 28, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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I tried to fill the pan application through the nsdl website and selected the e-kyc and e-sign verification process which is first option.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 2 days. I am not able to proceed further.

My token no is: [protected]

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Apr 27, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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My token no is : [protected]

I tried to fill the pan application through the nsdl website and selected the e-sign verification process.

My payment got deducted and it took me to the aadhar verification process.
I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 4 days. I am not able to proceed further.

+1 photos

Apr 27, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Address: Pune, Maharashtra, 411040

Sir/madam,

I have applied for new pan card on 24th march 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Hritvik jha

Apr 30, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.

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R

Rahil Kalsotra

Mar 24, 2020

Hi,

I am not able to generate I-PIN for my PRAN

Error coming is - "PRAN not found in database"

Need check on same

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 1, 2020

Verified Support

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 74

need to revive my atal pension yojana account

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enps registration fail during payment section

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nsdl online transaction missed/failed

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pran no. not accessible on nsdl database

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refund of pan card not received within 7 days

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pran no. not found in database, not account statement received

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refund of amount

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online pan card application error

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not able to verify aadhar card in pan card

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your request could not be processed. please try after sometime. for e-kyc pan card online form

"pran not found in database" "unable to set a pin"

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nsdl - pan card fee not refunded

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pan card address change and reprint

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enps national pension system enps payment fails at gateway unable to complete registration

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your request cannot be processed - please try again after some time

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e-signe and e-kyc based applied pan application on checking status shows that no record found

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nsdl not processing my pan card request

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getting error as "your request cannot be processed, please try after sometime"

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your request cannot be processed. please try after sometime. (i tried multiple times)

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pan card details not found

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