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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Last updated Apr 24, 2024
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3575
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NSDL e-Governance Infrastructure Phone Numbers

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1800 222 080
861
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+91 22 2499 4200
456
316
+91 22 2499 4200
456
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223
196

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+91 22 2491 5217
+91 33 2289 1945
+91 44 2814 4593

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NSDL e-Governance Infrastructure Head Office Address

Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India
400013

NSDL e-Governance Infrastructure reviews & complaints page 76

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G
Gudduu Dubey
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

online pan correction 2 failed transaction money want to refund

Address:Itarsi nehru ganj mata mandir ke paas ward 25, Hoshangabad, Madhya Pradesh

Sir,
Sir maine pan carrection ke liye online 23/01/2020 ko apply kiya tha mere 2 baar paise kat liye gaye and massage aaya ki aapke paise refund ho jaayenge likin 2 weeks se uper ho gaye hain kuch nahi mila...
So,
I want to my 2 failed transection failed money refund

1. Ref. Id —[protected] rs 106.90 23/01/2020

2. Ref. Id —[protected] rs 106.90 23/01/2020...
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S
samiahmadrocks
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

undelivered my pan card

Address:bhaskarganj B,Sahadev khunta,near youth club ,balasore, 756001

Dear sir,
I have applyed for a new pan cardin the name of ashish kumar das. Which dispateched our address in 2feb 2020. I could;nt receive the pan card as our home was closed. Whenthe local post man reached our home. Later after couple of days we cantact the post man regarding the post man he tald that he kept with him for five days and returned to the sender address,
Therefor i requsting your resend my pan card to same address...
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PranavTharun
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

nsdl - e-kyc pan card application status shows "no record found"

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But...
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prithiviraj447
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

registration against this acknowledgement id is pending for confirmation from payment gateway"

Website:www.enps.nsdl.com

After registration on national pension system trust. Acknowledgment number received is: 11072375. Acknowledgment date 08/02/2020 by clicking completing pending registration it
Shows "registration against this acknowledgement id is pending for confirmation from payment gateway". I had tried many times but it remains same. Please solve this issue as soon as possible.

Regards
Saravanan...
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S
souravbanerjee96
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

failed transaction

I have applied for pan on nsdl online pan govt. Services and my temporary token number is [protected]. I had made two transactions for making payment of pan application but none of them got successfully executed. Money got deducted from account two times but still no refund from nsdl server as refund. Kindly check this issue and help get my amount back soon....
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V
Vinay12121
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund for my transaction of pan card

Address:Faridabad, Haryana, 121001

I don't get any refund for my transaction that i do for online pan application.
I send you email but i don't recieve any revert on it..
So kindly give me back my money
I am sending you the transaction i'd
And i also get in touch with you on landline but i have to show you the acknowledge number but i don't receive any my application get refresh and i start the application again then i have to pay again...
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R
rajeev rasad
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

nsdl e-governance infrastructure error message - pran not found in database

Address:30TH CROSS 17TH MAIN ROAD, 560078

I registered in the nps account from internet sbi bank on 7th feb 2020 and got the pran no:[protected] by sms and email, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: rajeev ranjan prasad
Email: [protected]@yahoo.com...
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N
Naresh144
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my online pan card status "no record found"

My acknowledgment no [protected], while searching about the status it says "no record found" i already verified and paid the fees for the pan card.

I applied through e-sign/e-kyc mode, on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need...
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S
sureshmohan3134
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment refund paytm

Address:560017

Today i was applying for a firm pan and i made a payment of rs. 107 from paytm for it, but after the payment, i got a message "your previous payment has been failed. Your money will be refunded back. Kindly make another payment."
If this is the case, under what assurance should i make another payment?

I want my payment refunded as soon as possible....
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U
UT SOLUTIONS
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment debited two times but both times error

Address:B-34/3416,Shakti Mandir Shakti Vihar Maharaja agrrasain Bhavan aggrawaal sudhar Sabha registered near bhuri wala gurudwara, Ludhiana, Punjab, 141001

Hello sir few days ago i was filling the pan application for my sister and all the things were good to happen untill i met to last criteria of payment and have done payment from paytm and it shows successful from paytm and money debited but error transaction shows at nsdl again done the same and error i have been debited two times 106.5×2 temporary token no [protected]. Sir i have not received any confirmation form your side that how much...
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K
Keshi1995
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I'm complaining about not showing pan application status

Sir/madam,

I have applied for pan card correction on 3rd feb 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
br...
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M
Mayank824
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

10573260: registration against this acknowledgement id is pending for confirmation from payment gateway.please try again after sometime.

Address:house no - 203, FIRST FLOOR, 560066

Hi Team, I already raised my concern on grievance but didn't got any response. Can you please help, details of grievance token shared below:

10573260

DESCRIPTION: Payment got failed for the first transaction, and while trying it
again getting the above error on ["https://enps.nsdl.com/eNPS/getSubDetails.html?ID=[protected]&getName=Online%20... .

Please resolve this...
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K
kanakuppi
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pran is invalid

Address:Bellary, Karnataka, 583134

Sir,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
I have alrady lodge greivence in the nsdl-CRA portal.Still it is pending.Token number is 60105558 and 60105558
br...
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N
Nitish Srivastav
from Muzaffarnagar, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding record not found of acknowledgment no

Sir/madam,

I have applied for new pan card on 01/02/2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when...
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M
mahesh.karia23
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pan card nsdl payment failed but money deducted from bank account

Dear sir, for new pan card on old pan number i made an online application from debit card mode token no. [protected] date.13-jan-2020 name mahesh karia but transaction failed and i tried again but it failed again and amount got deducted 2 times from my sbi account please reverse my amount.

I also dropped e-mail but i got no response and when i called on number they are saying it is online so send e-mail but no one is responding...
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R
raaj creation 000
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

nsdl e-sign/ekyc applied pan card application status shows no record found.

Sir/madam,
i have applied for new pan card on 29th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below. "thank you for using online facility for pan application. if you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
But when i checked my application status...
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S
skgtrx2
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pan card application status not available

Address:Alwar, Rajasthan, 301404

Sir/madam,
I have applied for new pan card on 30th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked...
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T
Tinanagpal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund for failed application

I would like to inform about the payment to nsdl for fresh application of pan where the payment has been deducted but didn't reflect in the application. The token number for the same is : [protected]
Dob : 18/04/1987
Mail id: [protected]@gmail.com
Transaction id : 1010047725104011120191831301572613290078
Attched herewith the payment details...
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M
m.praveenkumar
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pan card payment process

I applied for pan card name correction. Token number [protected].

The payment process was through internet banking. Money was deducted from my account and it asked me to wait for a minute to redirect back to pan card website. After redirecting to pan card website it showed error that
"your previous payment request has been cancelled. Kindly make another fresh payment". I repeated and paid again and got the same error...
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G
GautamPai
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

e-verified pan card record not found

Address:Udupi, Karnataka, 576227

I had applied for new pan card in nsdl website on[protected] and i even received the pan number through e-mail on[protected] and the card within a week.
In the e-mail it was said no need to submit physical documents as i had requested for the pan allotment using adhaar card.
But whenever i try to enter the pan number for activation of mobile wallets/mutual funds app, it displays 'no record found in govt database'....
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