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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 76

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S
SKVMultimedia
May 23, 2020
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I have applied my pan today through e-kyc process, i have got my acknowledged application number and i have paid the amount and the process went successful but i was not able to access the info about my pan by tracking. So could you pls resolve it.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Yerramsetti Avinash
    May 23, 2020
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    Hi there,

    I have applied for nps through corporate program and have received the pran #[protected]. However i am unable to login, and an error message is popping up stating that the pran not found in database.

    Please help me in fixing this issue at the earliest.

    Best,
    Avinash (+91-[protected])
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      Sneha Sahay
      May 19, 2020
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      Resolved

      Hi sir/mam

      I am sneha sahay subscriber of apy since 2015. My pran number is[protected] and bank account number is 01004262. Since april, 2020 the ecs amount is not debited from my corporation bank account. I am also not able to login and view the transaction details on site:
      https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do.

      Request you to help for ecs debit on regular basis and help me to login in apy site.

      Regards
      Sneha sahay
      [protected]
      Aug 14, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 20, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Dear Sneha,

      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        R
        rmansharamani
        May 16, 2020
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        Your request could not be processed. Please try after some time (ADVC0024)
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          M
          Mukesh Parashar
          May 16, 2020
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          Vishal Parashar
          Aadhar:[protected]
          Token :[protected]
          Kindly pay my money back account no:[protected]
          Ifsc:KKBK0000143
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            M
            Mukesh Parashar
            May 16, 2020
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            Vishal Parashar
            Aadhar no:[protected]
            Father:Mukesh Parashar
            May 16, 2020
            Updated by Mukesh Parashar             Pan fee not refunded after e kyc failure
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              P
              Pratit Jagtap
              from Surat, Gujarat
              May 15, 2020
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              Dear Team,

              My APS is activate since past 3 years and i am regularly paying the premium towards APS but when i am try to get loging in the nsdl site with pran number they said that pran not found in data base request you do the needful asap as i want make some changes in my APS.

              My pran no is[protected]

              Regards,
              Pratit Jagtap
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                M
                Madhusudan97
                May 14, 2020
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                Address: NSDL Payments Bank Limited, 4th Floor, ‘A’ Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.

                Dear sir
                I have often mailed on customer support email and phone no one responded. I was made transaction on netmed 03/04/2020 1215*2=2430
                I was use nsdl jiffy platinum rupay debit card pay through paypal.
                Netmed automatically cancelled my order due to lockdown and paypal sent back my refund in original payment method nsdl jiffy platinum rupay debit card.
                But my amount not credited in my account after 1 month 11 days.
                Already lots of mail done but not responding.
                If you will not respond then i will do complain on consumer court i am attaching the proof of my account how much total transaction made and how much refund received.
                And which transaction not received refund everything i am attaching.
                Account number[protected]
                Email :- [protected]@gmail.com
                Mobile number:- [protected]

                Date of transaction:- 03/04/2020
                Refund amount 1215*2= 2430
                Refunded by paypal
                But not credited in my account.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  ado123
                  May 13, 2020
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                  I haven't got the OTP for NSDL pan update application at last stage even I have made the payment through debit card. KINDLY ADVISE.
                  Token no: [protected]
                  Applicant name:Avinash Kumar Mishra
                  DOB: 22/05/1998
                  E-MAIL: [protected]@GMAIL.COM
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                    P
                    parthvarmavns
                    May 9, 2020
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                    Address: Mumbai

                    Please check the image attached. I tried generating a virtual ID after my aadhar number failed to generate OTP. But not matter what I do, I get that message.
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                      keshor94
                      May 7, 2020
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                      Address: 5/21, 3rd cross street, Balaji Nagar,, Kolathur,Chennai-600099

                      I have been trying to open a new demat account in angel broking. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
                      Please look into at on urgent basis.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Hi Keshor,
                      We apologize for the discomfort caused to you. We don't want our clients to have a bad experience with us. Please share your mobile number through which you have initiated your account opening journey
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                        G
                        G T
                        from Indore, Madhya Pradesh
                        May 7, 2020
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                        Address: NDSL, 4th floor, 'A' wing, Trade world, Kamala Mills compound, Senapati Bapat Marg, Lower Parcel (W), Mumbai 400013.

                        I am an lic agent, my swavalambhan account was opened by lic. Every year about 2000+ rupees is deducted from my account under this scheme from the last 15 years. Till now i have not got any details about my pran. I have not got any statements. I struggled a lot, i visited from offices to offices to get any detail of this deduction. I called ndsl also but they did not helped. Recently some how i succed to get my pran no. But now when i am entering the details it is showing that ' database not found '. Please help. Is this the way of government to cheat innocent poor people.
                        Pran no. :[protected]
                        Name :- vineeta tiwari
                        E-mail :- [protected]@gmail.com
                        Mobile :- [protected]
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 11, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        The website is very confusing, please send me the e-mail address where I can re-submit my complain.
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                          J
                          Jobil Cherian
                          May 1, 2020
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                          I applied for the pan card today by 10:30 and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
                          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. How can i go for physical pan card reg during this time?/
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 05, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                            S
                            sanjay verma lko
                            Apr 29, 2020
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                            Resolved

                            Address: basic shiksha parishad uttar pradesh

                            Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.
                            Deer sir,
                            This issues show for generate tha pran number.
                            My acknowledgement no.
                            Acknowledgement receipt for subscriber registration
                            Dear subscriber, your registration request has been successfully initiated. The subscriber registration acknowledgement details are given
                            Name of the subscriber
                            Receipt date[protected]:26:36
                            Vidhi bhatiya
                            Acknowledgement id 11136635
                            Please sir help me. Because not issue pran number today 11 am then not cradet my selary.
                            Thanking you
                            For help me
                            Vidhi bhatiya
                            May 31, 2020
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 30, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              P
                              pragita mahendrakar
                              Apr 29, 2020
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                              Resolved

                              Sir,

                              I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.
                              And my mobile number is also needs to be updated.

                              Name: pragita k mahendrakar
                              Pran:[protected]
                              Email id: [protected]@gmail.com
                              New mobile no: [protected]

                              Thank you,
                              Pragita
                              Jun 1, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 30, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Dear Pragita,

                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              ok
                              Reply
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                                A
                                Anik w
                                Apr 27, 2020
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                                Address: Bisalpur

                                When I'm applying for new pan card and pay the fee through net banking than the transaction was failed but money debited from my bank account.
                                This is the Token no. [protected] for which I paid new pan card submission fee.
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                                  D
                                  danielmababy
                                  Apr 27, 2020
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                                  Date :[protected]
                                  Time : 18:35:07
                                  Transcation ID : ESIGN:[protected]
                                  i tried to complete my kyc process.
                                  but OTP for esign not received.
                                  took multiple attempts but OTP still not received.
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                                    M
                                    Mahesh Ingale
                                    Apr 27, 2020
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                                    Address: Mumbai

                                    Hi,
                                    I had registered nps on 25.04.2019.i had got pran number also but when I'm trying to login in. Nsdl site. There showing as pran number is not found in database.
                                    My details are as follows.
                                    Name -Mahesh vasant Ingale
                                    Mail [protected]@gmail.com
                                    Mobile number -[protected].

                                    Please do the need full.

                                    Warm regards
                                    Maheshingale
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                                      M
                                      markat mohapatra
                                      Apr 24, 2020
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                                      When I am trying to generate my I Pin, it is showing that pran not in database however I am continuing my APY since 2015.So I can't log in to my account because i am getting the same error message every time Pran not available in database. Please solve it asasp.

                                      Thank you,
                                      Regards,
                                      Markat Keshari Mohapatra
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                                        S
                                        singhk7
                                        Apr 24, 2020
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                                        Address: Mumbai

                                        Hi Team,

                                        I registered for eNPS online on 24th April.I recevied my PRAN number as well.
                                        When I am trying to register for ipin, it is showing PRAN not found and I am not able to generate ipin/password.

                                        Name : Kuldeep Singh
                                        contact no :[protected]
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