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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 94

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G
Gournitai sinha
from Guwahati, Assam
Jul 1, 2019
Resolved
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Address: Vill- bhagatpur , hatirpath lane, ambikapur part 8,, 788005

Dear sir,
I am gournitai singh 23 ar 2300617, retired at[protected], at present my pension is rs 14317, and till date iam only received rs 20000 on the name of arer, where as other pension person received much higher (Ie 150000 to 2k)
Please do the need full, i think some thing wrong on my pension account.

Regard
Gournitai singh
+1 photos
Aug 9, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2019
NSDL e-Governance Infrastructure Customer Care's response Dear Gournitai,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    T
    Tapanmanna
    from Gurgaon, Haryana
    Jun 30, 2019
    Resolved
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    Resolved

    Address: Faridabad, Haryana, 121002

    I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected]

    I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

    Exception in generating esign user pdf inside esigncontroller for token no. [protected]

    Please help to resolve this issue immediately. As i have already made the payment to nsdl.
    Jun 30, 2019
    Complaint marked as Resolved 
    Resolved on own by retrying...probably there was issue with aadhar or nsdl server
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jun 30, 2019
    Updated by Tapanmanna     It was a sever error...tried few hours later it went through and ack received.
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      K
      kishan2491
      from Ahmedabad, Gujarat
      Jun 30, 2019
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      I didn't get refund of my pan application fee after one month of fail application.

      I make pan application on 25/05/2019 but it not processed as mismatch of name/gender/dob with aadhaar.

      Temporaary token no. Of application is [protected].

      Transaction of application is made with paytm and wallat txn id: [protected] amount is rs.106.90.

      So please resolved this and make refund of my application fee.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        sng1234
        from Mumbai, Maharashtra
        Jun 29, 2019
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        Address: Thane, Maharashtra, 421301

        I applied through nsdl to update my pan details using e-kyc option, i successfully done the payment through paytm with order id: 101004165038729062019185481561811748039
        I used internet explorer 11 for e-kyc process.

        My temporary token is: [protected]

        Name: rahul narendra gupta

        Please help me this issue.

        Thanks.
        +1 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          1
          110090830885
          from Bengaluru, Karnataka
          Jun 29, 2019
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          Sir,
          I am virupaxi d narawade my pran card no.[protected]. I forgot my password then i entered five times wrong password, so my account has been locked. So please send me new password and unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com.

          Thanking you,

          Yours faithfully,
          Virupaxi d narawade
          Pran card no.[protected]
          E-mail id - [protected]@gmail.com.
          Mob no : [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Jul 27, 2019
          Updated by 110090830885           Sir,
          I am virupaxi d narawade my pran card no.[protected]. I forgot my password then i entered five times wrong password, so my account has been locked. So please send me new password and unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com.

          Thanking you,

          Yours faithfully,
          Virupaxi d narawade
          Pran card no.[protected]
          E-mail id - [protected]@gmail.com.
          Mob no : [protected]
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            R
            Riya Tewatia
            from Gurgaon, Haryana
            Jun 29, 2019
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            Address: H.No. 2235 Sector 2 Ballabhgarh, Community Centre,, Faridabad, Haryana, 121004

            I applied for pan card in august 2018. But it is returned undelivered. Kindly re-dispatch it. It has been so many months now. The status shows it was dispatched on 26th august 2018. But i never got it.
            Nobody picks up the call and mails have not been reverted to. My pan card acknowledgement no is : n - [protected]. Kindly resend it as soon as possible. It is urgent for me now as i have to open a bank account which is highly needed.

            Hoping to see some positive action.
            Thanks.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              Sanjay H A
              from Mumbai, Maharashtra
              Jun 29, 2019
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              Address: 366, Hediyala v&p, Mysore, Karnataka, 571315
              Website: Nsdl website

              I use "nsdl" website to create a new pan card... I use e-kyc option for adhar verification... I have paid an amount of rs106.90 using my bhim upi... The application process is failed but i didn't get any refund amount... I have applied two times but i will be failed.. I have lose my money two times i. E rs106.90+rs106.90=rs212.180
              "please refund my amount soon..."
              +1 photos
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                D
                devendra89
                from Mumbai, Maharashtra
                Jun 28, 2019
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                Hello team,
                I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

                I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                Exception in generating esign user pdf inside esigncontroller for token no [protected]

                Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                Thanks
                Duraga prasad
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  I
                  indian08jitender
                  from Mumbai, Maharashtra
                  Jun 28, 2019
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                  Address: H. No. 54-c, aggarsain colony, assandh road, Panipat, Haryana, 132103

                  Pan card re-dispatch request

                  Dear sir,
                  I have applied for a new pan card in the name of bharti rani which dispatched our address but i couldn’t receive the pan card as our home was closed.

                  Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                  Applicant name: bharti rani
                  Acknowledgement number: [protected]
                  Mobile no: [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    V
                    Vedant Jadhav
                    from Mumbai, Maharashtra
                    Jun 28, 2019
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                    Address: 400072

                    I have applied for pan card online token no.[protected] the amount has been deducted two times.
                    First time i have paid through net banking and they have not shared receipt and the page has has again gone to payment page and second time i have made payment through bhim upi after payment the work has also not done.
                    Now i am trying to contact them but i am unable to reach them.
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Jun 28, 2019
                    Updated by Vedant Jadhav                     And i have not received refund amount.
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                      D
                      DM ji
                      from Mumbai, Maharashtra
                      Jun 28, 2019
                      Resolved
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                      Address: New Delhi, Delhi, 110025

                      I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

                      I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                      Exception in generating esign user pdf inside esigncontroller for token no. [protected]
                      Please help to resolve this issue immediately. As i have already made the payment to nsdl.
                      +1 photos
                      Aug 5, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 04, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       We have taken a note of your grievance. We will investigate the matter and revert shortly.
                      View replies
                      Nsdl E-Governance Infrastructure — exception in generating esign user pdf inside esigncontroller
                      I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

                      I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                      Exception in generating esign user pdf inside esigncontroller for token no. [protected]
                      Please help to resolve this issue immediately. As i have already made the payment to nsdl.

                      exception in generating esign user pdf inside esigncontroller - Comment #3475252 - Image #0
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                        R
                        Raj Sandeep Pappu
                        from Mumbai, Maharashtra
                        Jun 27, 2019
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                        Address: 5-221/3A, Opposite Raviteja Convent ,Postal Colony, 533005

                        Sir/madam,

                        I have applied for pan card on 27th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number.

                        But when i checked my application status today using the acknowledgement number, it was shown "sorry, no record found."

                        Please check my application and resolve this issue as soon as possible sir/madam.

                        Thanking you
                        Pappu sri badri raj sandeep
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          T
                          tashmeen kaur
                          from Chandigarh, Chandigarh
                          Jun 27, 2019
                          Resolved
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                          Resolved

                          pan card not received after applying via esign/ekyc mode

                          Address: Chandigarh, Punjab, 160036
                          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                          I had applied online via ekyc/esign mode for a pan card on 16.05.2019. I had received the 15 digit acknowledgement number for the same on my email. I have not received my pan till now i. E 27.09.2019. When i check the status of my application, it says
                          "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at...
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                          K
                          Kushal Raghav
                          from Mumbai, Maharashtra
                          Jun 26, 2019
                          Resolved
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                          Resolved

                          Address: sector 30 gurgaon, 122001

                          Sir/madam,

                          I corrected information in pan card on yesterday[protected] through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Thanking you
                          Ujjwal
                          Jul 30, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 28, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the Change requested in PAN application.
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                            M
                            Mallikarjuna pudooru
                            from Mumbai, Maharashtra
                            Jun 26, 2019
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                            Address: Anantapur, Andhra Pradesh, 515671

                            I was applied pan card through e-kyc/e-sign on nsdlthe details were submitted successfully and the payment was also made through debit card on 21.06.2019. But i haven't received the otp at last verification step.
                            Please suggest what should i do as payment already deducted to my account.

                            Now,

                            Please tell what i'll do

                            Token no: [protected]
                            Email id : [protected]@gmail.com
                            Dob : 31/01/1993
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              P
                              pavanpa1
                              from Hyderabad, Telangana
                              Jun 25, 2019
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                              I have applied for the pan card through e-kyc with token [protected]
                              and paid Rs.106 but the process did not get completed.
                              I have paid through Debit card on[protected].
                              The money got deducted from the bank account but after that it asked for aadhar authentication where the process got stopped returned to home page saying that your application process is failed.
                              Photo is attached for the clear information about transaction id and payment.
                              Please refund my money for applying new pancard.
                              +1 photos
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                                K
                                Kunjumon Varghese
                                from Mumbai, Maharashtra
                                Jun 25, 2019
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                                Sir/madam,

                                I have applied to update my pan card on 24th June 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([[protected]]). On completion of the process I have received message like below.

                                "Thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Viji Kunjumon Varghese
                                +1 photos
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                                  A
                                  akshay1003
                                  from Mumbai, Maharashtra
                                  Jun 25, 2019
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                                  I had applied with NSDL online for a change in my PAN details. My PAN no is BHOPP5742E. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application.It is been 25 days and I have not received any refund. Kindly refund my PAN processing fee.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Sir ki Maine apna pan card apply Kiya tha first tym.to Maine apna ghar ka proper address diya tha but jo postman Pancard dene aaya tha usne likh diya ye address incorrect h but humesha mere address m saare courier aate h so plz help me sir ji .
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                                    A
                                    Ajmax36
                                    from Mumbai, Maharashtra
                                    Jun 25, 2019
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                                    Address: At post Hajarmachi Radheysankul appartment, Satara, Maharashtra, 415105

                                    Dear sir,
                                    I have applied for a pan card in the name of ajay shete which dispatched our address in jan 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for 4 days and returned to the sender address.

                                    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      V
                                      vishnuvardhan m
                                      from Hyderabad, Telangana
                                      Jun 25, 2019
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                                      Address: 1st floor, H.No.13-1-57/13/9, Avanthinagar thota, Motinagar, Hyderabad, Telangana, 500018

                                      Respected sir,

                                      I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                                      Name: vishnuvardhan mekala
                                      Pran:[protected]
                                      Mobile no. [protected]
                                      Email id: [protected]@gmail.com

                                      Thanking you
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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