NSDL e-Governance Infrastructure Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500027

Exception in generating esign user pdf inside esigncontroller for token no [protected]

I have made payment for pan card change and physical card request but the amount got deducted and this thing is showing up.
This thing is showing up even after authenticating aadhar twice.
Kindly solve this issue as soon as possible.

Thanking you,
Nihal singh

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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H

hardeep dabas

from Ambala, Haryana

Jul 16, 2019

I payed for pan card but e sign error

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M

Manmohan jaiswal

from Noida, Uttar Pradesh

Jul 16, 2019

I have completed my payment for e-sign ekyc pan . But after aadhar verification it comes that "
Exception in generating e-sign user PDF inside e-sign controller for token number ********** . What to do now I have verify otp 2 times. Please help as soon as you can

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Address: #1-5-118/2,I.B ROAD,STATION AREA, 584101

Hi,

I had open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution online. While i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible.

Name : chagi anil kumar
Mobile number : [protected]
Email id: [protected]@gmail.com
Pran number :[protected]

+1 photos

Aug 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Jul 19, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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A

Abhi Deoskar

from Korba, Chhattisgarh

Jul 15, 2019

Exception in generating Esign User PDF inside EsignController for token no [protected] PLEASE PROVIDE DATA

pran not found in government database - Comment #3486274 - Image #0

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R

Rahul Jayaprasad

from Delhi, Delhi

Jul 16, 2019

Name: RAHUL JAYAPRASAD
EMAIL [protected]@GMAIL.COM
DOB 25/10/1994
I paid the money and temporary token number didn't receives

pran not found in government database - Comment #3487046 - Image #0

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Address: Visakhapatnam, Andhra Pradesh, 531032

Sir,
I have done the payment of rs.109 after submitting the application, after that it's showing that "cannot proceed with the application due to aadhar otp authentication was failed and your money will be refunded". But i didn't get my money yet. Please help me.

Token no:[protected]
Date:11/07/2019
Email : [protected]@gmail.com

Thanking you sir.

+1 photos

Aug 27, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

NSDL e-Governance Infrastructure Customer Care's response Request you to refer to our reply sent from the email ID [protected]@nsdl.co.in for further necessary action.

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Address: Kota, Rajasthan, Kota, Rajasthan, 324005

Sir/madam,

I have applied for new pan card on 11th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Rajat garg

Jul 13, 2019

Complaint marked as Resolved

It got resolved automatically in a day

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Divyang Panchal

from Ahmedabad, Gujarat

Jul 12, 2019

Exception in generating Esign User PDF inside EsignController for token no [protected]
Kindly help me solving this error.

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rgarg97's [Complaint's author] reply, Jul 13, 2019

I was facing the same problem on the day i had tried to apply for update but when i tried again next morning exception was not there my suggestion is try again.

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Hi team,

I had applied for pan card on 11.74.2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([[protected]]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Kulbir kaur

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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I have applied for on line correction in pan card application and had completed paying through upi. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp twice times received for aadhar verification, but every time following message is displayed

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately as i have already made the payment to nsdl.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Yallappa Pujar

from Mumbai, Maharashtra

Jul 12, 2019

I applied for reprint of PAN in nsdl its not complete and saying Exception in generating Esign user PDF inside. Already entered opt 2 times. What to do with this?

ekyc is not getting completed for pan card reissue - Comment #3484686 - Image #0

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I have applied for online pan card for a partnership firm, I have filled all the details in the online application form and it has been accepted and I have posted the printed application along with payment detail, I have also sent the relative documents
I have received mail that my application contains a prefix before my name and I was asked to resubmit and post the application again quoting the same reference number.
but the question is who makes that Prefix ..? That is prefix from your Site "Mr, Ms, Miss, and M/S" then why you are asking us to remove ..?
so I request you to remove that prefix from your sites to avoid those issue
Thank you ..?

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Address: 560076

Respected sir/madam,

I have applied for change of address of pan card on 10-jul-2019 through e-sign/e-kyc mode. I have got my acknowledgement number n[protected]. On completion of the process i have received the below message,

"thank you for using online facility for pan application”

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But today when i checked my application status, it says "sorry, no record found."

Please check my application status and process it.

Thanking you
Vijay v kamath

Jul 26, 2019

Complaint marked as Resolved

Thank you, its resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 12, 2019

Updated by vijayvk84 Status Changed to "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department" after complaining here.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.

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Address: Samastipur, Bihar, 848125

While creating a new pan for my sister through nsdl website, i used e-kyc option for her aadhar verification. I paid an amount of rs.116.20 using net banking. My balance was deducted from the bank on 11/07/2019 and token [protected] was generated, but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. This problem arises due to their otp verification failure. I need all my money back as i had to repay for the generation of new token.
Please fix the bug so that the paid amount is refunded once the authentication is failed. Otherwise why should one use this website if one has to pay multiple times for the same purpose? Please do something immediately.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: BHubaneswar, Khordha, Odisha, 751020

Sir/madam,

I have applied for new pan card formy wife on 10th July 2019(Today ) through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But while checking my application status after applied, it was shown "sorry, no record found."

Please check my application

Thanking you
Anil Patra

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response PAN has been allotted by Income Tax Department, your PAN card is under process at NSDL and will be dispatched to you shortly.

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I tried to apply for pan card for my wife 2 times. First time due otp issue, the application failed to submitted, but the money is deducted. Till now not received the refund. For reference the token number is: [protected] as till now i haven't received acknowledgement number.
2nd time i have applied for the pan card. Otp verification was succesful, but again failed due mismatch of error "e-sign received from uidai doesn't belong to the pan applicant." refund is not yet received. For reference the acknowledgement number is: [protected]

I want my refund.

Aug 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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Address: BID prem nagar lohardaga jharkhand, Lohardaga, Jharkhand

Dear sir,
I have applied for a new pan card in the name of harshita chouhan which was dispatched. Couldn't receive the pan card as post man he did not inform me and he return back,
Therefore, i requesting you resend my pan card to the same address and i mentioned our details below.

Applicant name: harshita chouhan
Acknowledgement number: u-g[protected]
Date of returned:27/04/2019
Mobile no: [protected]
Mail id: [protected]@gmail.com

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

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S

subrat singla

from Dirba, Punjab

Jul 10, 2019

I had made payment for online updation of pan but while doing esign system shows exception in generating esign user pdf inside esigncontroller for token no [protected].

kindly resolve this complaint as early as possible as i need to give updated pan no in bank and for my business purposes.

Regards
Meenakshi Bansal

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Address: 410210

I have been investing in NPS account for last 2 years bearing PRAN no.[protected].
However, recently, the https://www.cra-nsdl.com/CRA/LogonPwdSuccess.do website says that PRAN does not exist or PRAN number is invalid. Kindly resolve ASAP.
I have been receiving monthly statements from NSDL about performance where the PRAN is mentioned as above and i am able to unlock PDF document also with the same PRAN...

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Address: Raghavendra nagar, 517501

I use NSDL website to create a new pan card to me. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using online banking first time it was failed again i done with paytm this timw was also failed atlast third time succeed.MY balance was deducted from the bank on 07/07/2019 totally three times.I want my first two time processed fee back.

Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 14th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Piyush namdev

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

ShresthaSkyler

from Ranaghat, West Bengal

Jul 10, 2019

AS I HAVE APLLIED A FORM FROM NSDL WAPSITE FOR THE CORRECTION OF MY D.O.B IN MY PAN CARD . AFTER THE MONEY TRANSITION WAS SUCCESSFULL. I AM GETTING A REPEATEDILY ERROR "Your Request cannot be Processed . Please try after some time" ITS BEEN 4 DAYS NOW.

application - Comment #3483050 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Jul 15, 2019

Verified Support

To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [email protected]

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Address: 7-283,Raghavendra Nagar, S.N puram, Chittoor, Andhra Pradesh

I use nsdl website to create a new pan card to me. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 27/06/2019 but pan card application processing failed due to my name in application is sync with aadhar. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Till i didnt get my refund amount.

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Jul 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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A

anshul224

from Delhi, Delhi

Jul 10, 2019

I have paid for pan application. Which failed due to aadhar kyc not done. I have paid RS.106.50 via Paytm no. [protected]
Token no. [protected]

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Address: 008 , building no. 4 , bharadi aai, azdepada, 421203

I had applied for my pan card on june 6th 2018 and yet i have not received my pan card. I updated my aadhar card thrice as it is my proof of name and address and simply due to no reason there has been a delay.in the facilitation center they go on calling me in periods of 2 days but the status of the applicatio n does not change at all. My contact no. [protected] and my facilitation center's contact : [protected]

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Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response PAN has been allotted by Income Tax Department, your PAN card is under process at NSDL and will be dispatched to you shortly.

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I use NSDL website to create a new pan card. I use e-sign option. I have paid an amount of Rs.106.90 from paytm and amount was deducted from my account on 25/06/2019 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for both the transaction.
Temp. Token no.-[protected]
Temp. Token no.-[protected]

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Jul 8, 2019

Complaint marked as Resolved

refunded

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mr. Inayat Mansuri

Mar 13, 2021

I use NSDL website to create a new pan card. I use e-sign option. As per belom I have paid an amount through Rupay debit card and amount was deducted from my account on 12/03/2021 & 13/03/2021 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for both the transaction.

(1) Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 12-MAR-2021. A/c No xxxx5087
(2)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 Aggregator_nsdlzcPayTon 12-MAR-2021. A/c No xxxx5087
(3)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 Aggregator_nsdlzcPayTon 12-MAR-2021. A/c No xxxx5087
(4)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 13-MAR-2021. A/c No xxxx5087
(5)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 13-MAR-2021. A/c No xxxx5087 Bal

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D

Deeksha Kashyap

Jun 3, 2021

I use NSDL website to create a new pan card. I use e-sign option. I have paid an amount of Rs.106.90 from paytm and amount was deducted from my account on 30/31.05.2021 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for the transaction.
Temp. Token no. [protected]
Temp. Token no. [protected]
Regards,
Deeksha Kashyap

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Address: Katihar, Bihar

Sir, i have used NSDL website to create a new pan card Temporary Token is [protected] & [protected]. I use e-kyc option for Aadhar verification. I MY balance was deducted from the bank but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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chandan kashyap1991

from Mumbai, Maharashtra

Jul 8, 2019

Dear sir
my pancard is returning without deliverd to me from nichlaul it is in Gorakhpur now Acknowledgement no. N-[protected]
CHANDAN KASHYAP
VILL HARDI POST JAMUI PANDIT
IT IS IN GORAKHPUR PLEASE SEND IT ON FOLLOWING ADRESS

not refunded for failed e-kyc transaction - Comment #3480677 - Image #0

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I am trying to fill the application form for the new pan card

Getting this error while doing e-kyc
"exception in generating esign user pdf inside esigncontroller for token no [protected]"

Have provided all the details regarding the application form and paid the fee also, but when i tried to complete my e-kyc i get this error

Please help me to resolve this issue.

Thank you

Jul 6, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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exception in generating esign user pdf inside esign controller for token no 0042281463

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pan card failed due ekyc verification failed

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application

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online transaction failed

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