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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 25

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S
sumith goud
from HUZURABAD, Andhra Pradesh
Apr 11, 2022
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Address: huzurabad

I use NSDL website to create new pancard of my niehbour.The token no.is [protected].I have paid an amount of 106/- the amount was deducted, and Ipaid by using my upi on 11/04/2022.I have complete
d all the steps regarding the application the problems is at AADHAAR AUTHENTICATION and not able authenticate the adhhar, and my money was deducted .so, refund my money
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    G
    Gauri Dahake
    Apr 11, 2022
    Resolved
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    Resolved

    I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
    The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'.
    May 29, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Apr 13, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
    Verified Support
    Apr 13, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
    Verified Support
    Apr 18, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Verified Support
    Apr 20, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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      A
      Achanka Kumari
      Apr 10, 2022
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      Address: S/o Bijay Bahadur, house no-82,NEAR SHANKAR CINEMA HALL , CHHATISI,Bilasi Town , B.Deoghar

      I had applied for PAN card online and on tracking id, it was showing dispatched on 21st March 2022 and today it is 10th of April. And now it is showing returned due to insufficient address. What shall I do now? Kindly help
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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        K
        Kk12345678
        Apr 9, 2022
        Resolved
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        Resolved

        My father's Pan card(BDYPS7083P) has been updated successfully and was sent from trackon courier service via AWB no[protected] on 6 april but now the tracking shows that address not found and the courier is sending it back.
        I tried calling them number of times once they said they will deliver tomorrow and then no response and now the courier service is not even responding nor delivering.

        Requesting you to please change the courier service and do make it a point that does not rely on these type of courier service.

        Thankyou
        Apr 13, 2022
        Complaint marked as Resolved 
        Delivery was done after 3 days.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          D
          Dilip Trisoliya
          Apr 9, 2022
          Resolved
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          Resolved

          Address: Raghunath Ganj KATNI

          I have applied for my pan card father name spelling correction. Application number is as: n-[protected].
          Name of applicant: dilip kumar trisoliya
          father name: damodar das trisoliya
          pan number: aoypt2500e
          date of birth:[protected]

          status showing under process at income tax department for a long duration.

          Please help me and take action against nsdl for issue my correct pan. Ekyc done by aadhar.
          May 17, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 13, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
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            I
            Irfan1990
            Apr 4, 2022
            Resolved
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            Resolved

            Ekyc failed but money has not been refunded yet
            Apr 8, 2022
            Complaint marked as Resolved 
            Refund was processed
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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              V
              VishalSinha3005
              from Bihar Sharif, Bihar
              Apr 4, 2022
              Resolved
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              Resolved

              Address: Bihar Sharif, Nalanda

              I had applied for correction of pan card through NSDL. My application was approved and on tracking through NSDL it shows that PAN card has been dispatched on 30 March through trackon. But on tracking in Trackon, it shows invalid tracking number. Called customer care, but no help. Please assist me on this.
              Acknowlegement No.:- [protected]
              May 28, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Apr 04, 2022
              Updated by VishalSinha3005
              Updated Acknowledgment Number: [protected]
              Verified Support
              Apr 08, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
              Verified Support
              Apr 20, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                M
                Mykvvv
                from Kanpur, Uttar Pradesh
                Apr 3, 2022
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                Hi Team,

                i opened NPS account today, below are the details of it. at the final step of registration process i made the required payment of 1000 rs. through bill desk QR Code through my UPI payment app. and payment was successful since money was deducted but bill desk did not redirected me to success page.

                please help! now when i try to login to eNPS page it says below message

                "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                transaction ID: UPI/P2M/[protected]/NPS TRUST/HDFC BANK
                Acknowledge no: 11088537
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Plz reply
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  D
                  dgangadharn
                  from Kadapa, Andhra Pradesh
                  Apr 1, 2022
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                  I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                  The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I have made the payment for the 2nd time. The result is same. I am not able to proceed further. My temporary tocket number is: [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  May 24, 2022
                  Updated by dgangadharn
                  Any update on this complaint ? It's been almost 2 months that i have raised a complaint and i don't see any progress or response yet. Please let me know if i have to proceed legally. I really don't want to waste my money and time on this website. Either you return my money or process the application.
                  Any update on this complaint ? It's been almost 2 months that i have raised a complaint and i don't see any progress or response yet. Please let me know if i have to proceed legally. I really don't want to waste my money and time on this website. Either you return my money or process the application.
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                    A
                    aravind62368822
                    Apr 1, 2022
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                    Address: NEW DEHLI

                    While applying PAN through online, I did not get otp for E-KYC at the last step. Now can i get refund or can I apply one more time through normal process.
                    My token number is [protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                      A
                      Akash B N
                      Mar 31, 2022
                      Resolved
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                      Resolved

                      Hello,

                      I'm Akash B N, I'm a resident of Karnataka

                      I have registered today for NPS via enps.nsdl website.

                      My Acknowledgement no is “11076771”

                      I have completed the payment via UPI. It was showing successful in the payment app and I have contacted the App support they was confirmed that the amount is sent to ‘National pension system Nps trust'.

                      But there is no confirmation from NPS.

                      And if I try to login with acknowledgement number I'm getting the response as “response from the payment gateway for the payment attempt against the acknowledgement number is waited".

                      Can any one please help me with this. I tried to call so many number which was present in website. No response.

                      My amount is debited from bank. Please
                      +1 photos
                      May 20, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 06, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        K
                        Kartikiyashwant
                        from Ahmedabad, Gujarat
                        Mar 31, 2022
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                        I am trying to create IPIN via reset password as instructed in mail, but I am getting error o[censored]nauthorised PRAN or PRAN not found in database upon trying to reset the password. Kindly resolve this at the earliest.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          Arora
                          Mar 31, 2022
                          Resolved
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                          Resolved

                          Response from the payment gateway for the payment attempt against this acknowledgement number is awaited. Acknowledgement number: 11075759.

                          Trying since yesterday, today is the last date. Please help immediately.
                          Regards
                          Kanwal Arora
                          W/o Rajiv Arora
                          +1 photos
                          May 8, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 06, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            P
                            Prashant Adesara
                            from Rajkot, Gujarat
                            Mar 31, 2022
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                            Generating Token to proceed further on modification on PAN Card details of my Father. I want to change Lastname, Date Of Birth. And I did that as well.
                            After payment is Done. I got the below error Message:

                            "Your request cannot be processed. Please try after some time using returning user option on the Login page"

                            So I clicked on the Home page to enter Token and other details. So I got the below error message:

                            "We are unable to proceed with your online PAN application due to the following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in the UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar.
                            Kindly visit the designated TIN-FC /PAN Centre and submit your PAN application using the Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at URL https://www.tin-nsdl.com/tin-pan-center.html"

                            Even I did two times and both times got the same error message and two times money was deducted from my account.

                            Let me know if you need any other details from me.
                            +2 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 04, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                            Verified Support
                            Apr 04, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Apr 05, 2022
                            Updated by Prashant Adesara
                            My Father's PAN Number: ABMPA8330N
                            1st Token Number: [protected]
                            2nd Token Number: [protected]

                            Let me know if you need more details from me.

                            Apr 05, 2022
                            Updated by Prashant Adesara
                            Kindly protect(hide) the PAN Number in above message
                            Apr 08, 2022
                            Updated by Prashant Adesara
                            I am still waiting for your response. Kindly give me your reply. What can I do now?
                            Verified Support
                            Apr 12, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            Apr 13, 2022
                            Updated by Prashant Adesara
                            Thanks for your response.

                            I received the amount back to my account, but I want to know why my application is rejected even though there were no errors/bugs in the document. It would be good to share how can I proceed further with the same steps to change the DOB and Name of my Father.

                            Awaiting your positive response.
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                              Prashant@MSD7
                              from Naubatpur, Bihar
                              Mar 31, 2022
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                              I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                              The payment got deducted and it took me to Your request cannot be processed.Please try after some time using returing user option in Login page'. I am not able to proceed further.
                              I tried the above thing twice for the same user.
                              PAID TWICE.

                              My token no is: [[protected]]

                              Transaction Details :
                              1st Time:
                              order ID : 1010092181020070320221517521646646472660
                              UPI Ref No :[protected]

                              2nd Time:
                              order Id: 101009218584931032022135891648715289872
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 04, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Apr 04, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                              Apr 12, 2022
                              Updated by Prashant@MSD7
                              my issue is still not resolved.
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                                S
                                SPooja1993
                                from Bhopal, Madhya Pradesh
                                Mar 31, 2022
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                                I registered with e-nps and got the PRAN number on mail. I have completed all the process with e-sign verification. But when I am trying to login to website for the first time to reset password, I am getting error- "Unauthorized user".

                                Have logged grievanvance complaint on NSDL site.
                                Please help so that I can proceed.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Shri Narwade
                                  Mar 31, 2022
                                  Resolved
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                                  Resolved

                                  Hello SIR,
                                  Acknowledgement Number is 11063710
                                  Acknowledgement Date is 28/03/2022

                                  During payment NPS Account process get stopped and showing below attached error,
                                  For more clarification please see attached picture
                                  +1 photos
                                  May 8, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 04, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    Sagarika Narwade
                                    Mar 31, 2022
                                    Resolved
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                                    Resolved

                                    Hello Team,

                                    Sir my Acknowledgement no is 11063710,
                                    Acknowledgement Date 2//03/2022 .
                                    Date of Birth 09/06/1990
                                    I am stuck due to payment gateway problem. Please resolve ASAP.
                                    +1 photos
                                    May 10, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 04, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      Krutika Kanathe
                                      Mar 31, 2022
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                                      I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

                                      " "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." "

                                      Ack ID : 11076225
                                      Ack Date : 31/03/2022
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        Tulika1311
                                        from PUNE, Maharashtra
                                        Mar 30, 2022
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                                        Nsdl E-Governance Infrastructure — Getting Message 'Unauthorized user' on first time password change

                                        I've opened the account, PRAN got generated. getting "Unauthorized user" while I'm generating I-PIN for the first time.

                                        Ack no[protected]
                                        PRAN no[protected]

                                        Please resolve it ASAP.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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