Submit a Complaint
Tax Services
NSDL e-Governance Infrastructure

[Resolved]  Nsdl E-Governance Infrastructure — not able to complete the registration in enps

I am getting below error since 2 days and unable to complete the registration.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime"

Now it seems the system is hung and i am unable to login to do the payment and complete the registration

Acknowledgement id: 11007739

Please help to resolve this urgently as i am unable to generate pran.
Was this information helpful?
No (0)
Yes (0)
Feb 7, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2020
NSDL e-Governance Infrastructure Customer Care's response Dear Prasad,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Verified Support
Feb 18, 2020
NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
Verified Support
Feb 18, 2020
NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
Complaint comments 
3 Comments

Related NSDL e-Governance Infrastructure reviews

[Resolved]Nsdl E-Governance Infrastructure - I m not able to open account in eNPS[Resolved]Nsdl E-Governance Infrastructure - Enps- payment gateway failure[Resolved]Nsdl E-Governance Infrastructure - Pan status "no record found"[Resolved]Nsdl E-Governance Infrastructure - Ipin and tpin not yet received[Resolved]Nsdl E-Governance Infrastructure - PRAN not found in database while trying to set the PRAN password
View all 5293 NSDL e-Governance Infrastructure Reviews

Comments

I've applied my pan card through NSDL website, immediately after payment of 106 rs I got msg that your application has been failed please apply physically. Your refund will be within 7 working days but I didn't receive the refund yet.

Reply
NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
Verified Support
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
[protected]

Reply
Sidddi's reply, Jan 11, 2020
I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account.
NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
Verified Support
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
[protected]
Reply
NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5293
    Pending
    106
    Resolved
    3576
    View all 5293 NSDL e-Governance Infrastructure reviews & complaints
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information