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[Resolved]  Nsdl E-Governance Infrastructure — online pan card registration - ekyc - unable to compile - token no. [protected]

We have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]. I have been trying to provide ekyc for my aadhaar card and every time it says "your request can not be completed now. Please try after sometime" request you to look into this as resolve. My online payment is made through karur vysya bank and the reference no is "lkvb[protected]-nsdlpan-[protected]'

We have done this on 10th of march 2018

Request you to resolve at your earliest

Valayapathi shruthi

Mobile no.[protected]

E mail - [protected]@gmail.com
Complaint marked as Resolved Apr 18, 2018

Complaint Status


[Mar 12, 2018] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
NSDL e-Governance Infrastructure Customer Care's response Mar 14, 2018 The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Complaint comments  3 CommentsShareTweet

Comments

I Have applied for On Line Correction in PAN Card application and had completed paying through ONLINE. My PAN Application Token no is [protected].

I have been trying to provide eKYC for my Aadhaar card and also submitted OTP two times received for aadhar verification, but every time following message is coming

Exception in generating Esign User PDF inside EsignController for token no. [protected]

PLEASE HELP TO RESOLVE THIS ISSUE IMMEDIATELY. AS I HAVE ALREADY MADE THE PAYMENT TO NSDL..

THANKS
NIRMALA
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Verified Support
Dear Nirmala,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
I Have applied for On Line Correction in PAN Card application and had completed paying through ONLINE. My PAN Application Token no is [protected]

I have been trying to provide eKYC for my Aadhaar card and also submitted OTP two times received for aadhar verification, but every time following message is coming

Exception in generating Esign User PDF inside EsignController for token no [protected]

PLEASE HELP TO RESOLVE THIS ISSUE IMMEDIATELY. AS I HAVE ALREADY MADE THE PAYMENT TO NSDL..

Thanks
Elsamma Chacko

Hi

after doing the payment and authenticating the aadhar details i am getting the below error

Exception in generating Esign User PDF inside EsignController for token no [protected]

Kindly help
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    NSDL e-Governance Infrastructure
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