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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 204

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V
viks1432
from Daman, Daman and Diu
May 12, 2017
Resolved
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Address: 222137
Website: nsdl.com

When i call on
[protected]
[protected]
[protected]
[protected]
Tin fc contact number no one responding only says
The number you have called its busy.
Where can we contact to the customer care
I need the solutions regarding pan card details
[protected]
Shaileshbhai satubhai varli
Please look into this matter and do solutions
On [protected]@gmail.com
Jun 24, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is marked for discrepancy as the Residential address not provided/invalid.
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    Bhuvaneshwer Ram Tripathi
    from Kanpur, Uttar Pradesh
    May 12, 2017
    Resolved
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    Resolved

    I have applied for new pan card vide ack. No. N-[protected] dated : 16/03/2017 but till date i have not received my pan card. Please issue pan card at the earliest because it is extremely urgent. I also want to inform that two month had been passed but the status on the nsdl website is unchanged. Please take necessary action at the earliest
    Thanks
    Jun 26, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 23, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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      K
      from Noida, Uttar Pradesh
      May 12, 2017
      Resolved
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      Resolved

      Address: Karnal, Haryana, 132037
      Website: Nsdl

      My name is kamal kumar
      I have not recived the my pan card
      The courier services showing that my pan card is send to sender adress means ur office curiers status shownig - return undeliverd area
      Acknowlegement no. [protected]
      Pan no. FFNPK1578G
      So, kindly resend the PAN Card to the address mentioned above.
      House no.44 Village Madanpur sector-3 city Karnal
      Near Radha Swami Satsang Bayas

      Plz shortly dispatched
      Uregently required for my job issue
      Thanking you
      Yours sincerely,

      Sent from my iPhone
      Jun 23, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 23, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card has been returned undelivered to NSDL on 03-May-2017. The reason for non-delivery as specified by the courier agency is wrong address. The same will be re-dispatched on May 18, 2017 through Speed Post vide AWB No. EA[protected]IN.
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        india0india
        from Gurgaon, Haryana
        May 12, 2017
        Resolved
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        Address: New Delhi, Delhi, 110086

        I too applied new pan using e-kyc mode for my Relative. I tried three time thinking some problem in network. All the three time its deducted my amount. But OTP failed, where as i am entering correct OTP only what ever i am reciving instantly.

        Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back.

        thankyou

        Token No 1:one time payment failed [protected], , dob: 01/01/1987.
        Token no 2=two time payment failed [protected], , [protected], , dob:01/01/1966.
        email:[protected]@gmail.com, ,
        Jun 23, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 23, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. To help resolve your query/concern, kindly E-mail us at [protected]@nsdl.co.in
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          J
          jaanle
          from Daman, Daman and Diu
          May 12, 2017
          Resolved
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          Address: 222137
          Website: NSDL.COM

          My acknowledgement of pan application is n - [protected]
          Dated[protected]
          Status your pan card has been dispatched on 07-may-2017 by registered/speed post at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 17-may-2017.
          But still i didn't recieved the way bill number to check where actually it reached.
          Please look to this matter and reply
          On [protected]@gmail.com.
          +1 photos
          May 23, 2017
          Complaint marked as Resolved 
          provided me the way bill number via e-mail at [email protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            K
            kartb
            from Ludhiana, Punjab
            May 12, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400013
            Website: www.nsdl.co.in

            I have submitted my complain last month that PAN status is not updating from feb month and always says it is "under process".

            It is updated by PAN department as following last month with the effect of my complaint:

            "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly."

            This status is same from last month, how long does it takes to dispatch PAN card in India?

            Am i receiving my PAN from another planet that it takes so much time?

            Does PAN department don't have enough funds to send cards?

            This is really disappointing when people pay taxes and receive that bad services from your department.

            My Acknowledgment no is [protected]

            Please check and let me know in what century you are going to make another decision ?
            Jun 23, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 23, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card has been dispatched on 13-May-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected]
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              P
              pitukale
              from Solapur, Maharashtra
              May 12, 2017
              Resolved
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              Address: Mumbai City, Maharashtra, 400013

              Sir,
              I have applied for pan card and the same is despatched through blue dart couriers pvt. Ltd vide airway bill no. [protected] dated 24.04.2017 and the same is returned back undelivered and expected delivery is 04.05.2017. The same sms came t in my mobile vide pan no. Mentioned is ccypg0879h but till the date pan card not received
              Kindly re-send the same by way of postal department below given address and do needful. Thanking you,
              Arasi anil ghadigaonkar
              A/3, agnidoot co-op. Hsg. Society, ground floor, j. R. Boricha marg, near kasturba hospital and arther road jail, chinchpokali, mumbai. And cel no. Is [protected], if person is not at home then give our neighbours mr. & mrs. Bhogale, rn. 2
              Jun 24, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 23, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Your PAN card has been returned undelivered to NSDL on 04-May-2017. The reason for non-delivery as specified by the courier agency is insufficient address. The same will be re-dispatched shortly.
              I Applyed new pan card through online.all details are filled...payment also payed though debitcard. finally system displays my aadhar informations and i filled informations are wrong...on date of birth, name.so please refund my money...

              Pan card undelivered due to short address - Comment #2728360 - Image #0
              My token no.[protected]
              Name.pramod Kumar prajapati
              I applied for new Pan Card to Nsdl online.appled date is 07/05/2017 some tactical essu I can not do athenticate e kyc .So refund my payment .And I am applying to other people Pan Card application online.
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                B
                Bodhidharma
                from Kandi, West Bengal
                May 11, 2017
                Resolved
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                Address: Jagatsinghpur, Odisha, 754142

                Sir, I had submitted my NPS Application duly filled through the Union Bank of India, Paradip on 30/03/2017. The Acknowledgement Number (by CRA-FC) given by the bank is[protected].

                Till this date I have not received the PRAN. I request you to look into the matter and do the needful. Thanking you, yours faithfully

                Avay Kumar Dash,

                Qtrs. M/II, Madhuban, Paradip Port,

                Jagatsinghpur, Odisha, PIN-754142,
                Jun 23, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 23, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Avay,

                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                NSDL e-Governance Infrastructure Ltd.
                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                  A
                  ANKITA KAMRE
                  from Sinnar, Maharashtra
                  May 11, 2017
                  Resolved
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                  Website: www.onlineservices.nsdl.com/paam/continuePayment.html?ID=1471128602

                  I applied for my pan card as i lost it, i filled the details as i was asked & also paid the said amount but a message popped up saying the "we are unable to successfully authenticate your aadhaar number with application form details" & when i clicked the tab which said "continue" another messaged popped saying you have to apply again & take another token number as this requested was discarded & the refund will be done in next seven days.
                  This whole thing happened twice & i have paid rs.238/- in total & i have no clue how is nsdl going to refund my money without having any of my details.

                  Please help me to get the refund asap.
                  Thanks
                  +1 photos
                  Jun 23, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 23, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
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                    S
                    sunilpatil20
                    from Mumbai, Maharashtra
                    May 11, 2017
                    Resolved
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                    Address: Mumbai City, Maharashtra, 400059

                    Dear Sir/madam,

                    I have submitted TAN application on 03.05.2017 by Ack. no. [protected] but till today shown it is under process at TIN facilitation center. I asked him and they said we already send. Tin Facilitation center always say we have sent mail to u but not forward mail to me. Pl solve my query as early as possible. Pl reply on my email id is [protected]@gmail.com

                    Thank u
                    Jun 23, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 23, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your TAN application is processed by NSDL and TAN allotment letter has been dispatched by Post on May 15, 2017.
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                      S
                      Simran Dhandia
                      from Gaya, Bihar
                      May 11, 2017
                      Resolved
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                      Address: Jodhpur, Rajasthan, 342001

                      Refund of PAN applicatin fees
                      Refund of my money due to e-KYC based request has failed
                      sir.
                      i applied for PAN card and i chose e-kyc/e-sign through adhar card. the fees in deducted from bank account but at last process after getting the OPT for adhar card and after clicking verify i get this message.

                      "Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode or e-Sign mode. Kindly note that you will get refund of this PAN application in next seven working days."
                      Pan Application Token no-[protected] Date[protected]
                      Payment Amount-116.20
                      Bank no - [protected]
                      IFSC code- KARB0000366
                      MICR code[protected]
                      Jun 23, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 23, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                        R
                        Robin2410
                        from Delhi, Delhi
                        May 11, 2017
                        Resolved
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                        Resolved

                        Address: 411016
                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                        Hi,
                        I applied PAN card for my Dad and Mom. Its been close to 2 months but no update about the process.
                        Whenever i checked in the PAN Status track website, it is showing as "We have received the documents with reference to your PAN application. Your application is under process with NSDL"

                        Not even PAN numbers are allotted. Tried to file a complaint via NSDL Website but that also not working. Not sure what kind of process is being followed here without even notifying the users.

                        Acknowledgement Numbers:
                        [protected]
                        [protected]

                        May i know at least when i will receive PAN card?

                        Thanks.
                        Jun 23, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        Sir, me apply online pancard website to nsdl page to online application but pancard money to my bank account transfer 116 rupees charge by nsdl but not to pancard issued my home plz check Sir,

                        Pan complaint - Comment #2727411 - Image #0
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                          H
                          happy3344
                          from Pathankot, Punjab
                          May 11, 2017
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra
                          Website: www.tin-nsdl.com

                          Subject: pan card proceesing fee refund
                          05/10/2017 5:34 pm surinder singh
                          Acknowledgement number
                          [protected]
                          Name
                          Surinder singh
                          Father's name
                          Amrik singh
                          Date of birth/incorporation
                          25/12/1993
                          Payment details*
                          Online payment
                          Hello sir i am apply a pan card and online net banking axis payment but 3 time payment karne ke baad sucessful hua mera 2 time payment money deducated he says money is refundable but money is not refund hu
                          Jun 23, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          To help resolve your query/concern, kindly e-mail us with application details at [protected]@nsdl.co.in
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                            M
                            manohar kandari
                            from Noida, Uttar Pradesh
                            May 11, 2017
                            Resolved
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                            Resolved

                            Address: Mandya, Karnataka, 571425

                            My PAN acknowledgment number is [protected]. I applied for PAN on 10th of April, 2017.

                            My PAN status is still 'Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.'

                            I have applied for the PAN at Karvy data management service ltd, vidyanagar, Mandya and enclosed both Company MOA and Trust deed as proof of identity and proof of date of birth respectively.

                            I was unable to connect to the aforementioned number as it always seems busy.
                            +1 photos
                            Jun 23, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 23, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                              A
                              adhan
                              from Delhi, Delhi
                              May 10, 2017
                              Resolved
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                              Resolved

                              Address: Ludhiana, Punjab, 141003

                              Dear Sir,

                              kindly noted the way bill no.EA[protected]IN is not deliver in my home properly & its return back

                              to pune. I am shocked who can is possible the persons write in side the address is not found & but all time I am available in mention address, the post men is not attempted to deliver this consignment or write down status as such. The address is not complied pan no.EMRPS0532J THE NAME OF DIVJOT SINGH(THIS APPLED CORRECTION )

                              so please I write to request you that kindly arrange the deliver this consignment, I need this very urgently.

                              Hope you take this action
                              Jul 7, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 23, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              To help resolve your query/concern, kindly provide us with your 15 digit PAN acknowledgement number to check the status.
                              Hi Team Nsdl,
                              My TAN application number [protected] is pending since 19th March 2017.
                              I have also visited your WNS office and they have assured to prioritize the same.
                              Requesting you to please allot the number Asap.

                              Regards
                              Alpesh.
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                                P
                                premkumaar
                                from Jodhpur, Rajasthan
                                May 10, 2017
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra
                                Website: tin.tin.nsdl.com

                                Acknowledgment number : [protected]
                                Name : sumar lal kumhar
                                Category : individual
                                Status :
                                We have received the documents with reference to your pan application. Your application is under process with nsdl,

                                About 3 months has passed to applied for pan but status is above showing till present, kindly solve my problem as soon as possible
                                Jun 23, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 23, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                  N
                                  Neeraj Kumar
                                  from Pune, Maharashtra
                                  May 10, 2017
                                  Resolved
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                                  Resolved

                                  Address: 411027

                                  I have applied for PAN card correction on 12th April 2017, sent the supporting documents on 13th April 2017, it reached NSDL on 15th April 2017 while NSDL says they have received it on 20th April. When I checked the status, till date it is showing: "We have received the documents with reference to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Your application is under process with NSDL".

                                  My Ack no is : [protected]

                                  I have contacted TIn center twice and they kept on saying "wait for some days, it is in processing". When will this gets processed, it's almost 1 month passed. I need the correction asap.
                                  Jun 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  May 16, 2017
                                  Updated by Neeraj Kumar
                                  NSDL is not responding to the complaint
                                  May 19, 2017
                                  Updated by Neeraj Kumar
                                  NSDL should respond to query. Customer care is saying wait for 2-3 days since 13th May 2017. When would these 2-3 days will come?
                                  Verified Support
                                  May 23, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                    Karthika Manikandan
                                    from Erode, Tamil Nadu
                                    May 10, 2017
                                    Resolved
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                                    Resolved

                                    Address: 638004
                                    Website: www.tin-nsdl.com

                                    Pan application is pending for more than one month.
                                    I have applied 2 pan card for my family members, and send physical documents to nsdl and nsdl received documents on april 1st. There is one month before you received the documents. But still, now there is no response as its always showing as: "we received documents". Pleaserespond as soon as possible in reply. It's too much late

                                    Acknowledgement number : [protected]
                                    Acknowledgement number : [protected]
                                    Jun 23, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 23, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                      M
                                      meenu.jmohan
                                      from Puducherry, Puducherry
                                      May 10, 2017
                                      Resolved
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                                      Resolved

                                      Respeced sir/madam

                                      Ack no: n-[protected] dated 09/04/2017
                                      Vivek kezhayil ravindran

                                      I have applied for my pan card. I have apllied with the necessary documents via post. It has been a month. I urgently need it before 15th may 2017 for a job application. The status still says "under processing". I request you to please let me know if there is any problem regrading the application. I am not able to contact the authorities through the phone number provided.

                                      Please help me. If i do not receive the pan card soon i will not be able to apply or the job. Kindly reply as soon as possible.
                                      Jun 23, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 23, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                        S
                                        shwetankpushkar
                                        from Arambagh, West Bengal
                                        May 7, 2017
                                        Resolved
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                                        Resolved

                                        Sir,

                                        I had applied for my individual pan card in the month of february 2017 and my acknowledgment number is [protected], in the last week of march, i get meassage from nsdl stating that my pan card is made and my permanent account number (Pan) is dnppp3181j, but my pan card is returned undelivered (Your pan card dispatched by registered/speed post* vide airway bill no. Ea[protected]in has been returned undelivered to nsdl on 07-apr-2017. Please contact nsdl or the tin-facilitation centre (Tin-fc) where application was made by you.).
                                        Then again on 8th april, i applied for the reprint of pan card /change or correction in pan data form and my acknowledgment number is [protected] and its status is your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.
                                        Please help me in getting my pan card soon, it is very urgent.

                                        With regards
                                        Shwetank pushkar
                                        Mobile no.-[protected]/[protected]
                                        +5 photos
                                        Jun 18, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        May 08, 2017
                                        Updated by shwetankpushkar
                                        Sir/madam,
                                        i applied for a reprint of pan card on 8th April 2017(acknowledgement number-[protected]), and today is 8th may 2017 and on checking its staus it shows-
                                        your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.
                                        please update me regarding this and what to do in order to obtain pan card.
                                        Verified Support
                                        May 17, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                                        Dear sir pan card abhi tak ni bna h (ITD) show kr rha h

                                        Pan card returned undelivered, again applied for reissue of pan with same pan no. - Comment #2723875 - Image #0
                                        Hi,

                                        My PRAN number[protected]
                                        Name - Ankita Bajaj
                                        I do not have ipin, when I try to login, i do reset password. It asks for all details but when i click login it says PRAN not available in database.

                                        Please help
                                        Dear Team,
                                        I have unable to register to PRAN account which i have opened in Apr 2017.
                                        It is showing as Frozen.
                                        PRAN No.[protected].

                                        Regards,
                                        Sumit Jagtap
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