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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 206

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S
sureshpotlapalli
from Hyderabad, Telangana
May 4, 2017
Resolved
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Address: Mumbai City, Maharashtra, 411 016
Website: tin.tin.nsdl.com

My PAN acknowledgment number is [protected].

My PAN status is still 'We have received the documents with reference to your PAN application. Your application is under process with NSDL.'

I have applied for the PAN Online, and enclosed both Aadhaar card and SSC memo as proof of identity and proof of date of birth respectively.

I was waiting for pan number to apply for bank account. so, please kindly kindky Change the status Whether My application is approved or rejecte.
Jun 18, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
May 08, 2017
Updated by sureshpotlapalli
its still showing the same. problem not solved
Verified Support
May 17, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your application is under process at Income Tax Department.
Dear sir i would like to inform you that we had apply for pan Card on 22 dec but still we not received PAN CARD SO I WANTS TO status

NAME:AKHILESH KUMAR

ACK NUMBER: [protected]
STATUS:
We have received the documents with reference to your PAN application. Your application is under process with NSDL
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    Radhika Zutshi
    from Lucknow, Uttar Pradesh
    May 4, 2017
    Resolved
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    The application of my pan card (Reissue due to name and address change) has been pending since feb 2017.
    In the month of april, got an update that please submit proof of name change which was duly submitted and received by nsdl on 24th april.
    Since then it is showing the message as :"your application is under process".
    It has been nearly 4 months since i submitted the application.
    Please process it urgently.
    Jun 19, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 17, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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      B
      Bipin Gohel
      from Surat, Gujarat
      May 4, 2017
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 360006
      Website: [email protected]

      I migrate my "swavalamban account to atal pension yojana" and contribute regularly. But i unable to track my contribution and my total fund value. So, while i trying to create ipin, system shows an error massage that "pran not found in database". So, please resolve the issue as early as possible or sent my ipin password to my mobile number or email id.

      Name :- bipin dhirajlal gohel
      Pran no.:[protected]
      Mobile no.:[protected]
      Email id:- [protected]@gmail.com
      Jun 9, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Bipin,

      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
      NSDL e-Governance Infrastructure Ltd.
      1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
      We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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        M
        mohamed shariff
        from Bengaluru, Karnataka
        May 4, 2017
        Resolved
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        Address: 560070
        Website: NSDL

        We had applied for a new PAN for our partnership firm under the name mentioned in the subject on 13.04.2017 vide acknowledgement number [protected], but till date your website online status shows "Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application." but when we call the number is either engaged or not able to get thru, as we have started this new firm, we are unable to receive our payments as PAN is mandatory to be submitted. kindly inform us the status in my email id. [protected]@gmail.com.
        Jun 18, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          D
          Datta Nagraj
          from Mumbai, Maharashtra
          May 4, 2017
          Resolved
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          Resolved

          My PAN acknowledgment number is [protected]. I applied for PAN on 24th of March, 2017.

          My PAN status is still 'Your application is under process at TIN Facilitation Center. Kindly call[protected]/4716302/4716303 for further processing of your application.'

          I was unable to connect to the aforementioned number as it always seems busy.
          Please revert back as soon as possible. Need the pan card to file income tax within June.
          Jun 17, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 17, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          PAN has been allotted by Income Tax Department, your PAN card is under process at NSDL and will be dispatched to you shortly.
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            S
            Sayed Basheer
            from Bengaluru, Karnataka
            May 4, 2017
            Resolved
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            Address: 560079

            My name syed basheer pasha iam applyed for pan from past 15 years over but till not yet get pan card my pan aknowaldment number.[protected] so i want pan card for bank to apply plz send it imeditly of this address #218, 17b cross bri colony agrahara dasarahalli bangalore 560079 karnataka do it fast as soon as thanking u ur faithfully syed basheer pasha mobile no.[protected]
            Jun 16, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            May 04, 2017
            Updated by Sayed Basheer
            Some body was call from this no .[protected] and taken bank details they said we frm pan depertmen so plz chek thry realy deprtm peopls
            Verified Support
            May 16, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
            Amount 108 rs deposit plz check
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              N
              Nabakishore Munda
              from Bengaluru, Karnataka
              May 3, 2017
              Resolved
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              Resolved

              I see following status for my wife's application. We applied in feb 2017 and the status is following since 2 months.

              Acknowledgment number : [protected]
              Name : bharat laxmi priyadarsini
              Category : individual
              Status :

              We have received the documents with reference to your pan application. Your application is under process with nsdl
              Jun 27, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 23, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                R
                rafi129
                from Dehra Dun, Uttarakhand
                May 3, 2017
                Resolved
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                Address: Moradabad, Uttar Pradesh, 244001
                Website: www.tin-nsdl.com

                I have applied for pan card and now status is showing " income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                1) acknowledgment number :[protected]
                2) name : mohd irfan
                3) father name: mohd usman
                4) category : individual
                5) date of birth: 01/01/1973

                I need pan card number urgently. Please could you tel me the further processing. And how many days is take to generate the pan card number?

                Thanks & regards,
                Mohd irfan
                Moradabad
                M - [protected]
                Jun 17, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 17, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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                  H
                  hirenthakkar001
                  from Ahmedabad, Gujarat
                  May 3, 2017
                  Resolved
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                  Resolved

                  Address: Gandhinagar, Gujarat, 382421

                  In was out of station and hence pan card was undeleivered, below are the details, please send it again. Thanks

                  So, please sent back pan again on below address provided.

                  Please do earliest, all the details are provided below. Thnaks a lot.

                  Name - jagdishchandra shahntilal deliwala huf
                  Pan - aahhj7861f
                  Dob - 21/02/1977

                  Ack no - [protected]

                  Address - a/2-24, sanidhya, atpl, behind trimandir, adalaj, gandhinagar-382421
                  Jun 24, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 23, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    A
                    from Mumbai, Maharashtra
                    May 3, 2017
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560074

                    I have been trying to open eNPS account. Though after keying in the mobile sms OTP I am able to get on to the first page of registration tab where details like initials, Father's name, Mother's name, Mobile no, Email etc are asked, however everytime when I am attempting to got the next tab after entering the Captcha the browser returns back to the home page. Why is it happening ?
                    Jun 9, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    May 03, 2017
                    Updated by [email protected]
                    I have been trying to open eNPS account. Though after keying in the mobile sms OTP I am able to get on to the first page of registration tab where details like initials, Father's name, Mother's name, Mobile no, Email etc are asked, however everytime when I am attempting to got the next tab after entering the Captcha the browser returns back to the home page. Why is it happening ?
                    Verified Support
                    May 09, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Abhijit,

                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                    NSDL e-Governance Infrastructure Ltd.
                    1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                    We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                      S
                      Sajan Watts
                      from New Delhi, Delhi
                      May 3, 2017
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 400 013
                      Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                      I was apply for pan card changes. Where my father's surname was wrong. So nsdl send me a letter which i have to fill for same with attach relevant documents. I sent a courier to nsdl. Which has been received from nsdl end. Now they are not sending any mail about status and not picked up the call.[protected] and not updating the status. Please resolve it asap. I am waiting for so long.
                      Jun 27, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 23, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is regretted.Kindly e-mail your Query with correct 15 digit ACK No to [protected]@nsdl.co.in
                      Dear Sir,

                      After inadvertent 5 wrong attempt for password
                      my NPS account has been blocked
                      Kindly unblock the same at your end
                      my PRAN no[protected]
                      my mail id- jais_sanjana [protected]@yahoo.com

                      Please do the neeedful at the earliest
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                        R
                        from Jalandhar, Punjab
                        May 3, 2017
                        Resolved
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                        Resolved

                        Acknowledgement no is [protected], i applied for my wife (Sapna chaturvedi) in 1st week of april, but pan card is still showing status"your application is under process at tin facilitation center. Kindly call[protected]/[protected] for further processing of your application.."

                        Mentioned numbers are also unavailable. Can you please process it bit faster and let me know the exact status as its urgent.
                        My number : [protected]
                        Jun 23, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        I had applied pan card on jan 2017. Later i send confirmation to proceed without aadhar. After 2 months, still i didn't get any update .
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                          A
                          Aftab 1957
                          May 3, 2017
                          Resolved
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                          Resolved

                          Address: Sitapur, Uttar Pradesh, 261131

                          Dear sir,
                          I am waiting for my pan card. While going on speed post website awb - no ea[protected]in, we found that it says item delivered (To nsdl) when we approached post office they are saying that this card didn't arrived at their place. We are at fix to whom should we approach. Please help. My details are as under.
                          Name - aftab ahmad
                          Address:- c/o master saeedul hasan khan, mohalla kalapiadah, opposite raja ka talab, khairabad district sitapur pin code 261131.
                          Nsdl acknowledgement no - [protected]
                          Pan card no - aaopa8235f
                          Speed post awb no - ea[protected]in.
                          I am enclosing herewith screen shot of nsdl & speed post tracking.
                          Please help
                          +2 photos
                          Jun 23, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                          I have applied for duplicate Pan card before 2 months (23.02.2017) before but still I have not received.
                          Acknowledgement - N [protected]

                          MUNKESH KUAMR PANDEY
                          MOBILE - [protected]
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                            A
                            Ashishkadam
                            from Pune, Maharashtra
                            May 3, 2017
                            Resolved
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                            Resolved

                            Address: 412307

                            I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

                            Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

                            amount is also debited from my account.
                            My temporary token is [protected].
                            Please help me with my pan card as soon as possible
                            Jun 27, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 25, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                            Acknowledgment Number : [protected]
                            Name : SHUBHAM SINGH
                            Category : Individual
                            Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending?
                            Respected sir/madam,

                            I have received an sms on my mobile that “Letter sent for discrepancy found in PAN application acknowledgement no. "[protected]"

                            But I have not received any letter in my mail, please send it again on:- www.[protected]@gmail.com

                            Thanx,
                            ALI AHMAD AMSARI
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                              M
                              missjain
                              from Nagpur, Maharashtra
                              May 3, 2017
                              Resolved
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                              Resolved

                              Website: tin.tin.nsdl.com

                              Dear team,
                              I had applied for PAN card correction on 28th March, 2017 and submitted the required documents physically (acknowledgment number -[protected]) . It has been more than a month but I haven't received the new PAN card.
                              Also, online status is the same for the past one month stating that 'the documents have been received and application is under process with NSDL'.
                              I have tried writing to the provided mail id [protected]@nsdl.co.in, but didn't get any reply, nor am I able to connect with the team using the provided call centre number[protected].
                              Kindly inform the status of my application and by when can I expect the new PAN card.

                              Thanks and regards,
                              Shweta Jain.
                              +1 photos
                              Jun 23, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 23, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              Acknowledgement no:N-[protected]
                              Name:Nutan Bharat Bhilare
                              DOB:01-jan-1994
                              Status:ITD yet to inform status of your application.

                              Please check it out status of pan card.i need it immediately.

                              Pan card not received after correction - Comment #2720209 - Image #0
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                                R
                                ramashrya kumar
                                May 3, 2017
                                Resolved
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                                Resolved

                                Address: Ghazipur, Uttar Pradesh, 232328
                                Website: www.tin-nsdl.com

                                Sir
                                I was apply a new pan card in nsdl and sent supporting documents by speed post and documents received by nsdl but i am not find my pan card from a long time. My various work pending due to pan when i am try to contact no..[protected] then no. Is not working properly my details
                                Name atima kumari
                                Dob 03/08/1987
                                Acknowledgement no.[protected]
                                Jul 2, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                                  urssan2sh
                                  from New Delhi, Delhi
                                  May 2, 2017
                                  Resolved
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                                  Resolved

                                  Address: 560066

                                  Hi team,

                                  I had submitted for pan correction before 50 days. Still it is having no update and showing as in process at centre. Can you please check and let me know the status. Ack no:n-[protected].

                                  It is showing as in progress for more than 50 days. Can you please check and update the status.
                                  Thanks,
                                  Santhosh reddy
                                  +1 photos
                                  Jul 1, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 25, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    Naaznin H
                                    from Chennai, Tamil Nadu
                                    May 2, 2017
                                    Resolved
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                                    Resolved

                                    Address: 600029

                                    I have applied for new pan application for my sister on 28th february 2017.
                                    Acknowledgment no : n-[protected]
                                    Then sent the application with supporting documents on 10th march 2017 through speed post.

                                    Nsdl site shows below status

                                    Acknowledgment number : [protected]
                                    Name : amrin hayath basha
                                    Category : individual
                                    Status :
                                    We have received the documents with reference to your pan application. Your application is under process with nsdl

                                    Its been more than 45 days now, still showing same status. How long it take to generate pan number and to send the pancard to me?
                                    Jun 25, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 25, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                      R
                                      Radhe131354
                                      from Mundi, Madhya Pradesh
                                      May 2, 2017
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411 016
                                      Website: nsdl.co.in

                                      Dear sir,

                                      I had applied for pan using online facility, acknowledgment number : [protected] and i have digitally signed my application using e sign, i have uploaded my aadhaar document as proof..

                                      On completion i received this message,

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But now when i check my pan application status it shows

                                      "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                                      Please check my application... And reply what i need to do..

                                      With regards,
                                      Name : radhe shyam sharma
                                      Acknowledgment number : [protected]
                                      Jun 25, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 25, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                        D
                                        Divyanshu Jimmy
                                        from Delhi, Delhi
                                        May 2, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411016
                                        Website: www.tin-nsdl.com

                                        Hi team,

                                        My younger sister and grandmother applied for pan card.

                                        My grandmother's application process was finished but the pan card dispatched was returned back by post master to nsdl pune.

                                        My younger sister's application has discrepancy of father's name because officialy father name is ms pathania and initials like ms is not allowed.

                                        For both the above mentioned application my younger sister and grandmother had sent an application for re sending the pan card and resolving the name discrepancy respectively.
                                        My younger sister has sent an acknowledgment to use full name.

                                        I can see the request letters has been delivered at nsdl pune as you can track from following indian post tracking numbers -

                                        Ee[protected]in
                                        Ee[protected]in

                                        Th acknowledgement number for both the application are following :
                                        [protected]
                                        [protected]

                                        Please look into this issue as it has been months now and my younger sister and grandmother are not in a position to handle such casesas they are unaware of the process the agent is asking for money every time.

                                        Thanks for your ever green support.
                                        +2 photos
                                        Jun 28, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        May 22, 2017
                                        Updated by Divyanshu Jimmy
                                        There is not update on status of complaint as of May 22 - 12:45 PM
                                        Verified Support
                                        May 25, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                                        I applied for PAN CARD through online, but not getting OTP number to my registered mail after adhar authentication.
                                        Token no : [protected]
                                        [protected]
                                        [protected]
                                        Mail: [protected]@gmail.com

                                        Regarding new pan application status - Comment #2718533 - Image #0
                                        Regarding new pan application status - Comment #2718533 - Image #1
                                        Regarding new pan application status - Comment #2718533 - Image #2
                                        Hi Sir / Madam,

                                        Kindly arrange re- delivery for my mother's PAN CARD.

                                        Acknowledgment Number : [protected]
                                        Name : DIPA
                                        airway bill no. EA[protected]IN,
                                        Permanent Account Number (PAN) : CYJPD5497H

                                        Satendra singh
                                        [protected]
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