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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 88

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L
lavita.pinto
from Mumbai, Maharashtra
Aug 16, 2019
Resolved
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Resolved

Address: Near Sai Baba Temple, Mumbai City, Maharashtra, 400083

Sir/madam,

I have applied for new pan card on 16th aug 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Lavita pinto
Sep 21, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2019
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Verified Support
Aug 21, 2019
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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    K
    kiratzero1
    from Delhi, Delhi
    Aug 14, 2019
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    Address: New Delhi, Delhi, 110015

    Hello sir/ ma'am,
    Today i was allotted my new pan number through protected email but since then i am trying to use the pan number but its not working. Every time i try to verify my pan number it says "no records found"

    I have my e-pan and pan allotment letter but its not getting verified and not showing in records.

    Please help urgently!

    Thanks
    Best regards,
    Harkirat singh
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Aug 14, 2019
    Updated by kiratzero1
    My acknowledgement number is: [protected]
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      G
      Gulam Ansary
      from Siliguri, West Bengal
      Aug 14, 2019
      Resolved
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      Resolved

      Address: VILL- BURIBIR, P0- TULIN, PS- JHALDA, DIST- PURULIA- 723212 (W. B.), Purulia, West Bengal, 723212

      Dear sir or madam,
      Sir i am an account holder of atal pension yojna (Apy) and contribute regularly. But ami unable to track my contribution. So, while i am trying to create i pin, system shows an error massage 'pran not found in database'. Sir please resolve the issue as soon as possible or send my i pin password to my mobile no. Or email id.

      Name: gulam ansary.
      Pran:[protected].
      Mobile no. [protected].
      Email id: gulam[protected]@gmail.com

      Thanking you very much.
      Oct 7, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 16, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
      Verified Support
      Aug 19, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        T
        Tanupreet Singh
        from Mumbai, Maharashtra
        Aug 14, 2019
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        Address: Yamuna Nagar, Haryana, 135001

        Dear authority i applied for a correction in pan card online on official nsdl website. My acknowledgement number is [protected]. I have sent all required documents by registered post that received by nsdl. But my application status is under process since last 3 months. Please sir/madam take necessary action for my complaint. I have to pay my income tax returns in this august. Please help for my pan card. My name is satvinder singh.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Sep 14, 2019
        Updated by Tanupreet Singh
        Nothing happened since you notified NSDL. My application status is still under process. Please help me.
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          R
          Ruchit Ranawat
          from Mumbai, Maharashtra
          Aug 14, 2019
          Resolved
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          Resolved

          Address: A/6, ground floor, Tulsi Pipe Road, Opposite Mahim station (West), Mumbai City, Maharashtra, 400016

          Sir/madam,

          I have applied for new pan card on 14th august, 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Ruchit ranawat
          Sep 21, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 21, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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            D
            Deepthi Akella
            from Mumbai, Maharashtra
            Aug 13, 2019
            Resolved
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            Resolved

            Hello,

            I have applied online for correction in pan data and requested for physical pan card to be dispatched. I received e-pan on my email. But the status of my physical pan card has been the same from a long time now. It says..

            "your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly."

            My acknowledgement number is [protected].

            Please look into this issue.

            Regards,
            Deepthi.
            Aug 16, 2019
            Complaint marked as Resolved 
            Status has been updated to "PAN CARD DISPATCHED VIA BLUEDART". I received my PAN Card today.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 21, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card has been dispatched on 13-Aug-2019 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication indicated by you in the application.
            I applied for new pan card on nsdl website. First payment was failed by the website. Second was successful. But didn't get any confirmation response, no acknowledgement number. Also they deducted money twice from my bank account.
            NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
            Verified Support
            To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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              B
              Balaji R Nagarajan
              from Tiruchirappalli, Tamil Nadu
              Aug 11, 2019
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              Address: 621305

              Dear team,

              I have atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

              Name: balaji nagarajan
              Pran:[protected]
              Mobile no.[protected]
              Email id: [protected]@gmail.com

              Thanking you
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Dear team
              kindly redispatch of my pan card vijayakumar diddimani
              ack no-[protected] address: vijayakumar diddimani s/o - dundappa
              at/post - yadahalli tq- bilgi dist- bagalkot
              pincode-587117
              Ravichandra kambar's reply, Aug 11, 2019
              Dear team

              Your PAN card has been dispatched on 31-Dec-2018 by Registered/Speed Post** vide airway bill no. EA861956905IN, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 10-Jan-2019.
              i am not recieved at the Given date So kindly redispatch of my pan card vijayakumar diddimani
              ack no-881052163496153 address: vijayakumar diddimani s/o - dundappa
              at/post - yadahalli tq- bilgi dist- bagalkot
              pincode-587117
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                S
                SACHIN KOSEKAR
                from Delhi, Delhi
                Aug 11, 2019
                Resolved
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                Resolved

                Address: 490025

                Dear sir,
                I have applied my pan pan card online my pan no has been generated and pan card sent in wrong pin code address. That is why i could not receive my pan card and it shows door locked kindly send my pan card again.

                Enrollment no is. [protected],
                Name lalit dammani
                Pan no. Fsgpd3824n
                Address: adarsh nagar bmy charoda ward 20 dist durg cg 490025
                Registered/speed post* vide airway bill no. Ea[protected]in
                Sep 14, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 14, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for detailed procedure to apply for PAN Card. For further information please call us on[protected] or email us at [protected]@nsdl.co.in
                Hi Team

                I am trying to login using my PRAN no. and I see the site complains of invalid PRAN no.

                My details are as below:
                TPRN no. : TPRN[protected]
                PRAN no.[protected]

                my email address: [protected]@gmail.com
                NSDL e-Governance Infrastructure Customer Care's response, Aug 30, 2019
                Verified Support
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                NSDL e-Governance Infrastructure Customer Care's response, Sep 9, 2019
                Verified Support
                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  M
                  Mehreen Mehek
                  from Mumbai, Maharashtra
                  Aug 11, 2019
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                  Address: 19-4-279/b/145/b/25, Nawab sahab kunta hyderabad, Hyderabad, Telangana, 500053

                  Dear sir/mam i have applied for pan card on 11 august i completed five steps and submit it and also did payment of 106 rupees through debit card and i also got a acknowledgement number and pdf of all my details.
                  When i checked the status the next day by using acknowledgement number it is showing no records found why this problem is arising. Please resolve this problem as soon as possible

                  Thanking you
                  Arifa begum
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    anuragsingh91
                    from Indore, Madhya Pradesh
                    Aug 10, 2019
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                    I have applied for correction of name in pan card on 10th august 2019 through e-sign/e-kyc mode. I have got my acknowledgement number (N - [protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i checked my application status today, it was shown "sorry, no record found."

                    Please check my application and dispatch the updated pan as soon as possible.

                    -anurag singh
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      A
                      Annirban Bhattacharya
                      from Mumbai, Maharashtra
                      Aug 10, 2019
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                      Address: Pune, Maharashtra, 412307

                      Dear sir,
                      I have applied for a new pan card in the name of which dispatched our address in august 2019. The postman didn't deliver the pan card due to heavy rain, but knowingly he mentioned it as insufficient address. Later, after couple of days we contact the post man (Yogesh - [protected], manjari - pune post office) regarding the post. He told that he had returned to the sender address as address was insufficient, but his senior said complete address is there they why are you telling lies.

                      Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                      Applicant name: av global services
                      Date of application: 23 jul 2019
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Sir/Madam
                      My name is Aayush Dashore, I applied for pan Correction via NSDL online application and now 10 days gone and there is no news o[censored]pdation, here is my Acknowledgment no [protected] can you please check and help me with this because I need pan Card for my job.

                      Thanks Regards
                      Aayush Dashore

                      due to laziness of postman my pan card is returned - Comment #3508807 - Image #0
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                        V
                        Vishal Virani
                        from Noida, Uttar Pradesh
                        Aug 10, 2019
                        Resolved
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                        Resolved

                        Address: BRTS Canal Road, Surat, Gujarat, 395010

                        Sir/madam,

                        I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Vishal
                        +1 photos
                        Sep 15, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 14, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
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                          B
                          BhuvaneshJan
                          from Coimbatore, Tamil Nadu
                          Aug 9, 2019
                          Resolved
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                          Resolved

                          Hi sir/madam,

                          I applied for pan card name change in the nsdl site on aug 9, 2019. I uploaded the necessary documents, photo and signature and received an acknowledgement from the nsdl site.
                          When i tracked the status of pan card with the provided acknowledgement number, it says no records found.

                          Trackedsite: https://tin.tin.nsdl.com/pantan/StatusTrack.html

                          Mail received:
                          Dear sir/madam,

                          We thank you for using online pan application service of nsdl e-governance infrastructure limited. Details of your application are as under:

                          Acknowledgement number

                          [protected]
                          Aug 12, 2019
                          Complaint marked as Resolved 
                          Thank you. Now Iam able to see my application status
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            S
                            Sahil Shingari
                            from Pathankot, Punjab
                            Aug 7, 2019
                            Resolved
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                            Resolved

                            Address: Gurdaspur, Punjab, 143516

                            I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through upi on 07.08.2019. But i haven't received the otp at last verification step.
                            Please suggest what should i do as payment already deducted to my account.

                            Token number : [protected]
                            E-mail : [protected]@gmail.com
                            Phone no : [protected]
                            +1 photos
                            Aug 9, 2019
                            Complaint marked as Resolved 
                            Received email notification and OTP soon after complaint was registered.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 14, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Sahil,

                            We request to refer our reply sent to you from the email ID [protected]@nsdl.co.in for further necessary action
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                              P
                              Prashanth Ebinesar
                              from Bengaluru, Karnataka
                              Aug 5, 2019
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                              Address: Chennai, Tamil Nadu, 600091

                              Sir/madam,

                              I have applied for new pan card on 4th august 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Kindly check my application
                              (Acknowledgement number: n-[protected])

                              Thanking you
                              Prashanth ebinesar
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Aug 05, 2019
                              Updated by Prashanth Ebinesar
                              Edit Date of Application is : 04-August-2019
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                                S
                                Samdarsh Soni
                                from Bengaluru, Karnataka
                                Aug 5, 2019
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                                I have newly registered with e-nps and allotted with pran '[protected]'. When i am trying try to login to website with pran to set my i-pin for the first time i am getting the error - 'unauthorized user'.
                                Note: i have already e-verified my application using aadhar.

                                Could you please check and fix the i-pin issue so that i can login to my account and do my subsequent contributions.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                I have applied for the new pan card and I have completed all the process and payment but I have not received any otp to complete the process.So I kindly request you to do the refund process as soon as possible..
                                My token no:- [protected]
                                Mail I'd:- [protected]@gmail.com
                                My dad Pran

                                My dad registered in the NPS account and got the PRAN number, but not able to login to set IPIN and to contribute towards investment. Please help.

                                I am getting the error "PRAN not found in Database" always.

                                Below are my details to contact.
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                                  A
                                  Arunkumar1690
                                  from Mumbai, Maharashtra
                                  Aug 3, 2019
                                  Resolved
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                                  Resolved

                                  Address: 600126

                                  Sir/madam,

                                  I have applied for new pan card on 3th aug 2019
                                  Through e-sign mode. I have got my
                                  Acknowledgement
                                  Number n-[protected] on completion of the process i have received message
                                  Like below

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using
                                  Esign then there is no need to forward physical
                                  Documents.

                                  But when i checked my application status today, it was
                                  Shown"sorry, no record found."

                                  Please check my application

                                  Thanking you
                                  Arunkumar
                                  Sep 15, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 08, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is processed by NSDL and sent to Income Tax Department for Allotment of PAN. PAN card will be dispatched to you shortly.
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                                    M
                                    mcl cyber hulkoti
                                    from Delhi, Delhi
                                    Aug 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: KURTHKOTI ROAD, A/P. HULAKOTI,, Gadag, Karnataka, 582205

                                    I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected] i use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 25/07/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got a rs.5.75 refund message from my bank on 25/07/2019. Where is the remaining amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                                    +1 photos
                                    Sep 8, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 07, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                                    I have applied for new pan card on 29th July 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                    Sorry No record found
                                    NSDL e-Governance Infrastructure Customer Care's response, Sep 3, 2019
                                    Verified Support
                                    Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                                    I have newly registered with e-nps and allotted with pran[[protected]]. I have also completed by first subscripti But on and alson sent the form for physical verification to enps ddress. when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.
                                    kindly resolve the problem.
                                    NSDL e-Governance Infrastructure Customer Care's response, Aug 30, 2019
                                    Verified Support
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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                                      A
                                      Ajp Auto Industries
                                      from New Delhi, Delhi
                                      Aug 3, 2019
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

                                      Hi folks
                                      I have applied to an partnership company pan card on 25/7/2019, my application no is [protected] but still its shows the massage
                                      "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected] where the application was submitted by you"

                                      I need this pan card for gstin application, my customer wants the gstin no for purchase order generation,
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Token no. [protected]
                                      Aman Kool's reply, Jul 29, 2019
                                      I have applied for new pan car on the evening of 16 July 2019. Kyc of aadhar failed. But money deducted. And I got message that payment will refunded in 7 working days. Today 14 days gone. No money I got
                                      Aman Kool's reply, Jul 29, 2019
                                      I have applied for new pan car on the evening of 16 July 2019. Kyc of aadhar failed. But money deducted. And I got message that payment will refunded in 7 working days. Today 14 days gone. No money I got.
                                      Token no. 0042507470
                                      Respected Sir
                                      I have no provide Acknowledgement
                                      Please find tha nomber
                                      My pan card status is showing name is wrong i want to get refund pls
                                      request for refund
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                                        J
                                        Jatin Masar
                                        from Mumbai, Maharashtra
                                        Aug 2, 2019
                                        Resolved
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                                        Resolved

                                        My token no. - [protected]

                                        Amount debited from my account but still it is showing payment failed and you will get your refund

                                        I did 3 transaction of ₹ 106.90 for three time but still it is showing payment failed but it got deducted from my account three time

                                        Payment id with time are attached with the screenshot... Please refer to it.
                                        +3 photos
                                        Sep 7, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 07, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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