[Resolved]  Nsdl E-Governance Infrastructure — Pan card update online application - request cannot be processed when going with ekyc

Address:Mumbai City, Maharashtra, 400013
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I tried to fill the pan application through the nsdl website and selected the e-sign/e-kyc aadhar verification process. I wanted to update my name and few other details in my pan card.
I made the payment and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.'
I have tried it after few days as well but it still gives the same error

My token no is: [protected]
Email: [protected]@gmail.com

Customer care was also of not great help.
Please do resolve my problem.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 29, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Jul 27, 2017
Updated by Dhawal Gadiya
@NSDL Now I am not even able to access my application. Please resolve the issue asap.

I have already paid for pan card online application.

Complaint comments 

Comments

Hi, I have facing the same issue. did you get a solution? or any leads?
Dhawal Gadiya's [Complaint's author] reply, Aug 31, 2017
No, I haven't got any solution. Still they updated the complaint as resolved. The customer care is also not picking up the calls.

Let me know if you get any solution.
Hi

Did you get solved your grievance?
Hey I have been trying for past 2 days and they haven't answered any call or revert back my emails how can be this site not working properly i have paid money for pan now at last step they are saying this.
Please do resolve this ASAP because many more like us are coming behind us.

If anyone find any solution please let me know .
I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp two times and
it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: [protected]@gmail.com
Dob: 10/11/1982
sir
I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp fiften times and
it kept saying 'your request cannot be processed, please try after sometime.
pleases contact my no.=([protected]) and token no.=([protected])
sir please solve my problem

Facing the same problem. it keeps showing me message to try again after sometime. Everytime i try, i get OTP from AADHAR on my mobile and email but the website doesn't show me page to enter the OTP

I have the same issue.
At a stage, I was given option to click authenticate button / submit button. I clicked the authenticate one. Did you guys also clicked the same way. Is this error because of this ?
Guys, I had the same issue.
It got solved when I tried after some time. Yours will also get solved if you try after some times.

I cannot see anyone who updated that there issue got solved. Kindly do it for others. Don't think of getting support only.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    106
    Resolved
    3576
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information