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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 26

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D
deepakkarthik.s
Mar 30, 2022
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Hi Team,

I'm facing a payment failure issue for the past three days. Can you help me to resolve this issue?

Here is my acknowledgement number:11054532
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    A
    Abhishek1302
    from Jabalpur, Madhya Pradesh
    Mar 29, 2022
    Resolved
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    Resolved

    While creating an nps account, page got stuck at payment field. I am unable to create it.
    +1 photos
    May 5, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Apr 04, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      S
      Sagarika Narwade
      Mar 29, 2022
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      Hello Team
      Acknowledgement Number is 11063710
      Acknowledgement Date is 28/03/2022
      Birth date is 09/06/1990

      I am stuck due to payment gateway problem. Please resolve ASAP.

      I was in the process of registering for NPS account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        Shah_sh
        Mar 29, 2022
        Resolved
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        Resolved

        I've opened the account, PRAN got generated. getting "Unauthorized user" while I'm generating I-PIN for the first time.

        Ack no[protected]
        PRAN no[protected]

        Please resolve it ASAP.
        Mar 30, 2022
        Complaint marked as Resolved 
        It got resolved by customer support team.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        PRAN no[protected]

        Getting Message 'Unauthorized user' on first time password change - Comment #3978341 - Image #0
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        1 found this helpful
        3 Comments
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          N
          N shreyas
          from Bengaluru, Karnataka
          Mar 29, 2022
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          I have applied of correction of PAN card through NSDL portal

          I requested for change of photo, signature and parents detail in my PAN card

          Aadhar number :[protected]

          PAN card number : PLDPS5666D

          Transaction Reference Number :

          20220326111212800110168660124015824

          In website it shows transaction status is success, but it shows we are unable to process your data for the application of PAN card. The issue is quite frequent I applied for this correction of PAN card 3 times till now and it shows we unable to process your data. Please have a look into this problem and process the change of correction of PAN card as soon as possible.

          Please do the needful.
          Thank you,
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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            H
            HemaliSampat
            from Mumbai, Maharashtra
            Mar 28, 2022
            Resolved
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            Resolved

            I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment via UPI, my amount is deducted but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error.

            "The response from the payment getway for the payment attempt against this acknowledgement number is awaited. We request you wait for the retry of the payment process for registration in NPS."

            Ack id : 11064477
            Ack date : 28/03/2022
            DOB- 12/05/1997
            +1 photos
            May 10, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 04, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              T
              Turtul
              Mar 28, 2022
              Resolved
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              Resolved

              Address: Jai bajrang chawl vadar pada road no 2 Hanuman Nagar Kandivali East
              Website: Trackon

              Hello sir
              My pancard was not received yet. But the Trackon delivery person attempt delivery. I am at home for waiting to receive my pan card. The delivery person not came at my doorstep and not even call on mobile.
              May 14, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Apr 04, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
              Verified Support
              Apr 04, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Apr 12, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                A
                aryan0798
                from INDORE, Madhya Pradesh
                Mar 28, 2022
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                Respected Sir, I've been trying to login into my NPS profile but it shows me an error saying "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS".
                I've attached a screenshot for reference, can you please help me solve this as the financial year is about to end
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  M
                  Mandy cv
                  from Kankavli, Maharashtra
                  Mar 27, 2022
                  Resolved
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                  Resolved

                  I used nsdl website to create a new pan card.for my friend Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of Rs.106.90 Using my debit card. My balance was deducted from the bank but aadhar athuentication is not proceed.It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html. kindly please solve this issue and confirm pan card application.
                  +1 photos
                  May 18, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 04, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                  Verified Support
                  Apr 04, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Verified Support
                  Apr 12, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                    J
                    jay kumar savita
                    from mandsaur, Madhya Pradesh
                    Mar 27, 2022
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                    Related to not get OTP for E-KYC

                    Address: Delhi

                    Hello Sir/Ma'am,

                    Jay kumar savita here, I Applied pan card for my mother on dated - 19/03/2022 via online service of NSDL, i fill the from correctly, submit the application and make the payment via online method.
                    When I submit the token no. and press on E-Kyc, I didn't get the OTP on given mobile number which is also attached with Aadhar.

                    here is the detail

                    Token no - [protected]
                    br...
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                    M
                    mandal roshan
                    from SITAMARHI, Bihar
                    Mar 26, 2022
                    Resolved
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                    Resolved

                    Address: MURALIYA, CHORAUT-8443319,SITAMARHI,BIHAR

                    Hi SIR/MADAM
                    on[protected] I Applied for a new PAN and Forwarded the documents by INDIAN POST as its tracking id is EF[protected]IN which is showing delivered ON ON[protected].
                    But when I checked the status of my PAN application which ACKNOWLEDGEMENT NUMBER IS( N-[protected] ) is showing SUPPORTING DOCUMENTS NOT RECEIVED YET .As I have called 5/6 TIME to customer care they are excusing by saying kindly wait 2 days since[protected]. As I have called 5 times .so kindly solve my issue or refund my charge which is i have paid for new PAN application .
                    May 8, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 30, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                    Verified Support
                    Apr 01, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Apr 04, 2022
                    Updated by mandal roshan
                    N-[protected]
                    Apr 04, 2022
                    Updated by mandal roshan
                    N-[protected]
                    Verified Support
                    Apr 07, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Apr 07, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    We request you to send the documents at address mentioned: 4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016. For more details you may reach us at [protected]@nsdl.co.in or call on[protected].
                    As I have already send ..at the above address..which according to you was not received..So sir kindly cancel mu application and refund my account.
                    mandal roshan's [Complaint's author] reply, Apr 14, 2022
                    Kindly cancel my application for pan because once I have already send at above mentioned address which according to you not received..So cancel my application.
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                      R
                      Rah@
                      Mar 26, 2022
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                      Opened nps account and got pran no but when login pran not found in database
                      My pran no[protected]
                      Rahul Deorao Bhoge
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        R
                        Rah@
                        Mar 26, 2022
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                        I opened nps account. Allotted pran no, but when login pran pran not found in database.
                        Pran no[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Kindly provide your 12 digit PRAN and contact number or submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          M
                          maheshshedge
                          from Pune, Maharashtra
                          Mar 25, 2022
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                          I have applied for pan rectification on tin nsdl website. my token id is [protected] and ₹ 106.90 deducted from my account. after redirecting the payment it showed the incomplete data and linking. As the amount has been deducted from my account through UPI and successful. We waited for 15 days to get auto reversal; however its not happening.
                          Requesting you to please refund.
                          payment ref No:[protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            M
                            maheshshedge
                            from Pune, Maharashtra
                            Mar 25, 2022
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                            I have applied for pan rectification on tin nsdl website. my token id is [protected] and ₹ 106.90 deducted from my account. after redirecting the payment it showed the incomplete data and linking. As the amount has been deducted from my account through UPI and successful. We waited for 15 days to get auto reversal; however its not happening.
                            Requesting you to please refund.
                            Wallet ref No: [protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                              C
                              chatprince
                              from Bengaluru, Karnataka
                              Mar 25, 2022
                              Resolved
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                              Resolved

                              Dear Sir/Madam,

                              Please be informed that I have made a payment of INR 25, 000/- on 23-Mar-2022. The amount has been deducted however it is not reflecting to the NPS account. Please see the attached screenshots for your reference.

                              Request you to please look into this and take take the necessary steps to get it resolved.

                              Best Regards,
                              Prince
                              +3 photos
                              Apr 5, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 28, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                B
                                Brikshketu sah
                                from Banka, Bihar
                                Mar 24, 2022
                                Resolved
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                                Resolved

                                Address: https://www.onlineservices.nsdl.com/paam/authenticateOTP.html?ID=-1937822330

                                In order to use e-Sign service, you need to register your mobile / e-mail ID against your Aadhhar. Your transaction could not be completed and e-Sign charges would be remitted to your account in next 15 days. You are request to take print out of the application form and supporting documents and send them for further processing.
                                +1 photos
                                May 12, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Mar 24, 2022
                                Updated by Brikshketu sah
                                Token no-[protected]
                                D.O.B. -22/03/2000
                                Email ID- [protected]@gmail.com
                                Verified Support
                                Apr 01, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                  S
                                  Sasi Preetham R
                                  Mar 21, 2022
                                  Resolved
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                                  Resolved

                                  I have applied for my pan card on 12th december 2021. Till this date I am getting "Your application is under process at Income Tax Department." Please fix this. When I am trying instant pan it is showing that my aadhar is already linked to a PAN, however I don't have it.
                                  May 12, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 25, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                  Verified Support
                                  Mar 28, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Apr 01, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                    2
                                    220 Praveen Kumar
                                    Mar 21, 2022
                                    Resolved
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                                    Resolved

                                    Sir/Madam, I Applied For PAN Card Using NSDL website And Paid 106.90 Through Paytm UPI But My Application Not Completed Due To Mismatch Of Aadhar Card Name And Name In The Application.Money Got Deducted From The Bank Account And Didn't Get Refunded.
                                    Token Number:[protected]
                                    Apr 27, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 22, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Verified Support
                                    Mar 25, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                      K
                                      Karansingh8696
                                      from Jhunjhunu, Rajasthan
                                      Mar 20, 2022
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                                      Address: 3rd mile Dimapur

                                      I am Karan Singh from Rajasthan category-SC. I had given the written exam of assam rifles tradesman rally (cook) I had scored 90+ marks in exam but I hadn't received my medical call letter so I request to check the examination in detail.
                                      Thank you
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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