Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
Complaints 5312
Resolved
3580
Unresolved
1732
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 28

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
aggarw49
Mar 7, 2022
Resolved
Report
Copy
Resolved

My PAN number is BTPPA4801G. The same PAN number has been issued to some businessman in jaipur, Rajasthan. His name is Divyansh Agarwal (same as mine), DOB is also same. He has also taken a series of loans on this PAN and failed to repay which has affected my CIBIL score and I am not able to acquire a loan. Please let me know what is a reasonable solution for this. My email id is [protected]@gmail.com and mobile number is [protected]
Apr 15, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2022
NSDL e-Governance Infrastructure Customer Care's response
We request you contact us on [protected]@nsdl.co.in and for earliest resolution. Please share the colour copies of PAN cards and Aadhaar card.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sujith Jayachandran
    Mar 7, 2022
    Resolved
    Report
    Copy
    Resolved

    I have ordered a phycial PRAN card on 24/02/2022 by paying an amount of 45.25 INR. Still now there is no update on this also when i ring up the toll free number there is a distortion in voice. Also it is showing PRAN not found in Database. There is no proper responce and I want to know what happend to my money which I paid?

    Mail id - [protected]@gmail.com
    Acknowledgement number[protected]
    +1 photos
    Apr 15, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 14, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Kominag
      from Bengaluru, Karnataka
      Mar 7, 2022
      Report
      Copy

      I am Dr. Komala B, Pran no. being[protected], not able to log in to reset the password, I get the message details mismatch. Kindly resolve my problem
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        cs@3007
        Mar 6, 2022
        Report
        Copy

        I have tried to fill the pan application through the nsdl website and after filling in all the required details it took me to the payment page and I have made my payment using UPI.
        The payment got deducted and it took me to 'your request cannot be processed, please try after some time using returing user option in login page'. I am not able to proceed further.

        My token no is:[protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
        Helpful
        Found this helpful?
        3 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          YashiSaxena
          from ALLAHABAD, Uttar Pradesh
          Mar 6, 2022
          Resolved
          Report
          Copy
          Resolved

          I have applied for my pan card on NSDL website, I have not received received my pan card but it shows delivered by the consignment number, I tried contacting customer care, but all they do is ask me to wait for 2 3 days everytime, I have applied for my pan card in October 2021, now we are in march 2022, and still neither I have my Physical copy of pan card nor any resolution regarding to the same.
          Apr 16, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 08, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Verified Support
          Mar 15, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Mar 16, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
          PAN number - OWZPS3582J
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Raghu14
            Mar 3, 2022
            Report
            Copy

            I tried to apply pan online at last step amount deducted but it shows status failed your amount will be refunded but still wont refunded second time also it repeated so please refund my amount
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              abhi@2001
              from Thrissur, Kerala
              Mar 3, 2022
              Report
              Copy

              Unable to proceed pan application
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ajeesh Sunil T S
                Mar 2, 2022
                Report
                Copy

                I have paid for taking e pan but after the successful payment the nsdl window was closed and never opened.

                UPI reference number[protected]
                And i am hereby asking for the refund.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Abhiraj Bhosale
                  from Noida, Uttar Pradesh
                  Mar 2, 2022
                  Report
                  Copy

                  Website: NSDL

                  I can't open my e-copy of pan card. It says that it could not process ny request and to try again after some time It's been 2 days since I'm trying to open the e-copy.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    altamashbaig
                    from Gaya, Bihar
                    Mar 2, 2022
                    Report
                    Copy

                    Address: Sanawad

                    Token Number
                    [protected]

                    Transaction ID
                    008878733521012022213901642781340184

                    Mode of Payment UPI

                    Emailed
                    I correct my uncle pan card (AIEPR1708A) and pay money from my api payment. after 5 minutes i got message show me that application is rejected due to mismatch so i contacted with customer support of tin-nsdl and they suggest me that your money will be refunded within one week but after one week i got nothing in my account. Please provide me my refund.

                    Request ID Sended by NSDL Website
                    3156170

                    Customer Care Drop my call after getting token number and call details
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Tulika2000
                      from Chennai, Tamil Nadu
                      Mar 1, 2022
                      Report
                      Copy

                      I applied for the pan card and paid the fees through net banking but the e-KYC failed for some unknown reason and due to which it displayed the following message :
                      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                      TOKEN NO. :[protected]
                      DOB: 10/02/2000
                      NAME: TULIKA CHAKRABORTY
                      E MAIL: TULIKA.[protected]@GMAIL.COM
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sharad_Gogna
                        from New Delhi, Delhi
                        Feb 28, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dear PAN

                        I Sharad Gogna with Pan card APKPG2633J and DOB 26/11/1985 has filled in the online form for correction of my father's name on my PAN card and I have received a token no. [protected] on my emai [protected]@gmail.com.

                        After making payment, I received a message that "the request cannot be processed"

                        I have made the payment of Rs. 107 through Paytm on 28th Feb 2022
                        My transaction id/Ref No.:[protected]

                        I haven't received any acknowledgement. Please do the needful and refund my amount and process the application.
                        Also Please let me know now what is the procedure
                        Apr 8, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 08, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Riyanim
                          Feb 28, 2022
                          Report
                          Copy

                          Have done all step and pay money but didn't receive OTP

                          My Temp Token No. [protected]
                          Email id: [protected]@gmail.com
                          Mobile: [protected]

                          I have applied for pan card online with option e-kyc authentication through aadhar.
                          The form was submitted successfully with correct details and payment made via Net banking. But i did not receive otp. Pan applied on 28.02.2022
                          Please check this and revert at the earliest as this is urgent!

                          Regards,
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            from Hyderabad, Uttar Pradesh
                            Feb 28, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                            Hi,

                            Token no. [protected]

                            Name : Akula Sowmya
                            Aadhar #[protected]

                            application is filled.
                            e-sign submitted.
                            payment completed.

                            Payment Details. Amount : 106.90 INR

                            UPI-NSDL eGovernance Inf-paytm[protected]@paytm-PYTM[protected]-Oid[protected]

                            After Payment completion, i see below message.

                            "Your request cannot be processed.Please try after some time using returing user option in Login page"

                            Thanks,
                            Sowmya
                            Apr 8, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 08, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sandivai007
                              Feb 28, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hadapsar Pune.

                              I am Vaishali More, I repeat this Complaint 2nd time But Not Get solution yet, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
                              My Token No is [protected].
                              My Transactions ID is T2202162226030618723081
                              & Transaction Collect ID is PTM20220216274906113987202202161025.
                              My Token No is [protected]
                              Date Of Birth is 9/6/1997
                              Email Id- [protected]@gmail.com
                              +1 photos
                              Apr 8, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Feb 28, 2022
                              Updated by sandivai007
                              I dont Don't Know, Why NSDL Team, Mark my Last Complaint Mark As Resolve, But it was not Resolved in Actual.I hope this Time I get Solution over this issue.
                              Verified Support
                              Mar 08, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Dr Jignesh Parmar
                                Feb 28, 2022
                                Report
                                Copy

                                I created an eNPS account in Friday Evening and contributed 10000 Rs also.
                                E-sign process is also completed. now I want to invest more but unable to do it because the error in Login page shows 'PRAN is not found in database'
                                Please resolve this issue.
                                Thanks.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ashad924
                                  Feb 28, 2022
                                  Report
                                  Copy

                                  Sir,
                                  I'm Ashad Mohideen I already applied for pan card digitally. But I didn't receive my pan number yet. Please provide a pan card for me.

                                  Regards,
                                  S. Ashad Mohideen
                                  [protected]@gmail.com
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    nittY sharma
                                    Feb 26, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    PAN CARD archived, Contact NSDL

                                    Dear Team,
                                    My Token was [protected],
                                    While I am trying to get PAN CARD it is saying
                                    "The photo file has been archived please contact NSDL"

                                    And at NSDL they are saying go to incometax department. Please help and unarchived my file...
                                    Helpful
                                    3 other people found this review helpful
                                    3 found this helpful
                                    Write a comment
                                    Report
                                    Copy
                                    D
                                    Dr Jignesh Parmar
                                    Feb 26, 2022
                                    Report
                                    Copy

                                    Good Morning Sir/Madam,
                                    I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as PRAN not found in database.

                                    Could you please help me with this. As I am not able to access, invest, or even check the contribution made for this PRAN.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      S.GnanaMurugan
                                      from Tirunelveli, Tamil Nadu
                                      Feb 25, 2022
                                      Report
                                      Copy

                                      I have created a new PRAN today through online. I couldn't set PIN because the error PRAN not found in database is coming. PRAN NO[protected]
                                      S.GnanaMurugan
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit