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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 54

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N
nikita1808
from Mumbai, Maharashtra
Feb 2, 2021
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I started my PAN registration process on feb-2020, and i didn't complete the registration at that time.

Now the problem is that I can't login into my incomplete application form using the Temporary Token Number.
Whenever I try to login into the "registered user" section of the online PAN application, It shows the error message as "Your Request cannot be Processed.Please try after some time"
+1 photos
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Feb 05, 2021
Updated by nikita1808 Token number: [protected]
DOB:18/08/1999
E-mail:[protected]@gmail.com
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    Y
    Yaar Bali
    Feb 2, 2021
    Resolved
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    Resolved

    Address: Hanuman dhani bhiwani

    On 2 February 2021. I filled up the form to make correction in the pan card with token number [protected] and also paid the payment of Rs 106.90 payment was successful but e-sing Aashaar authentication failed so.i want to get my deducted money
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
    Reply
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      C
      [email protected]
      from Bengaluru, Karnataka
      Feb 2, 2021
      Resolved
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      Resolved

      Registration against this Acknowledgement Id is pending for confirmation from payment error msg since today morning unable to make payments

      My email id is [protected]@gmail.com
      RegD mobile.no. [protected]
      Rajakumar b b
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
      Reply
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        L
        Loveesh Gupta
        from Mumbai, Maharashtra
        Feb 2, 2021
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        Resolved

        I have applied for TAN acknowledgement on 21Dec 2020, current status shows your application is under process at tin facilitation center.
        Can i know what is the current status or how do we check it online exact status, thanks.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
        Reply
        Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
        Reply
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          L
          Loveesh Gupta
          from Mumbai, Maharashtra
          Feb 2, 2021
          Resolved
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          Resolved

          I have applied for pan card acknowledgement on 13Jan 2021, current status shows your application is under process at tin facilitation center. Kindly call TIN FC[protected]/46/47/48/49 for further processing of your application.
          Can i know what is the current status or how do we check it online exact status, thanks.
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
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            K
            Kritidixit
            Feb 2, 2021
            Resolved
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            Resolved

            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

            I have also not received any email so was not able to E authenticate

            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

            also Tried to raise a complain using NSDL website but without PRAN no. it is not possible to raise complain. also it is not taking ACK. number.
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              A
              aditya thapan
              from Gurgaon, Haryana
              Feb 1, 2021
              Resolved
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              Resolved

              Address: Aditya thapan S/O Rajmohan Thapan Moh. Sarai Meer , Nagina District Bijnor UP

              Hi,

              I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
              Reply
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                A
                AnkitaG0606
                from kolkata, West Bengal
                Jan 31, 2021
                Resolved
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                Resolved

                I was in the process of registering for nps account. I updated my details and uploaded the required documents. However, while making payment, it got stuck at payment gateway and now I am getting following error everytime I try and log in.

                "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                Ack id : 11354223
                Ack date : 31/01/2021 (31st January, 2021)

                Request you to please look into it and help me as soon as possible.
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                Reply
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                  A
                  Asmasm123
                  from Delhi, Delhi
                  Jan 29, 2021
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                  Address: New Delhi

                  I am unable to change my telephone number...want to change the Telephone Number as shown in my DP Account
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Sri Parandhama
                    from Nellore, Andhra Pradesh
                    Jan 28, 2021
                    Resolved
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                    Resolved

                    Hi Team,
                    Today i have made contribution towards NPS billdesk. but transaction got failed and amount got deducted.

                    Please find the transaction number : [protected]

                    Please have a check & refund the same.

                    Thanks
                    Parandhama
                    @[protected]
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      S
                      Sri Parandhama
                      from Nellore, Andhra Pradesh
                      Jan 28, 2021
                      Resolved
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                      Resolved

                      Hi, I have initiated the PAN card name correction in
                      https://www.tin-nsdl.com/services/tan/changemode.html

                      My money got deducted and said that PAN name and AADHAR name in mismatch error. When my amount will be refunded.

                      UPI/[protected]/Payment from Ph/ns
                      dl.[protected]@h/HDFC BANK LTD/

                      Deducted Amount : 71.90

                      Transaction number :[protected]

                      Thanks
                      Parandhama
                      @[protected]
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 02, 2021
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      Verified Support
                      Feb 08, 2021
                      NSDL e-Governance Infrastructure Customer Care's response                       We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        S
                        Sanjay M Harti
                        from Kolkata, West Bengal
                        Jan 27, 2021
                        Resolved
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                        Resolved

                        Hi Team,

                        I registered my self for tier 1 NPS and did the payment as well. Now i would like to login by resetting my password or pin. But im seeing PRAN not found in Database error can you please help?
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          S
                          sneha sm
                          Jan 26, 2021
                          Resolved
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                          Resolved

                          Website: www.cra-nsdl.com

                          I registered in NPS and received the PRAN number yesterday. While trying to reset the IPIN for the first time in
                          website www.cra-nsdl.com as mentioned in welcome kit, i am receiving error "PRAN not found in Database"

                          Please suggest what can be done to reset and access the account
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            N
                            Niharasri Reddy
                            Jan 26, 2021
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                            Resolved

                            Sir/madam,

                            I have applied for new pan card on 25th January 2021 through e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Puttamreddy Niharasrireddy
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 30, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                            Verified Support
                            Feb 03, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Your PAN card has been dispatched on 27-Jan-2021 by Registered/Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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                              M
                              manideep74123
                              from Bhattiprolu, Andhra Pradesh
                              Jan 25, 2021
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                              Address: nellore,524201

                              I PAID THE PAYMENT SUCCESSFULLY, i received the PRAN number too, just now i paid the payment-jan 25 22:59 IST, i downloaded the PRAN pdf acknowledgement, i didnt receive any mail about credentials and while tracking the status of the application it is saying "PRAN not found in Database"
                              i didnt receive any credentiuals but i am getting emessages alone pls resolve the issue
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                N
                                Nishant Dogra
                                from New Delhi, Delhi
                                Jan 25, 2021
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                                I received a text message from NPS about pran number on 1/23/2021 and even after completing e registration through Aadhar, I haven't received an email. I downloaded the welcome kit but when setting a password, it is showing PRAN not found in the database. Even on registring grievance at NPS portal, it is saying pran not found and I am not able to register a grivience as well.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  D
                                  divyadhina
                                  from Chennai, Tamil Nadu
                                  Jan 24, 2021
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                                  I have registered to APY NPS scheme. And my monthly contribution towards my account is also getting deducted properly. But, when tried to login to the portal, it is saying PRAN not found in database.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    S
                                    [email protected]
                                    from Bengaluru, Karnataka
                                    Jan 24, 2021
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                                    PRAN NOT IN DATA BASE[protected]
                                    Payment done pls advise
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      S
                                      [email protected]
                                      from Bengaluru, Karnataka
                                      Jan 24, 2021
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                                      I have created account in NPS NSDL and tranfered fund but while generating IPIN it is showing PRAN not in data base
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                        Kizhakoodan
                                        from Mumbai, Maharashtra
                                        Jan 23, 2021
                                        Resolved
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                                        Resolved

                                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                        Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 25, 2021
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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