Ola Cabs / ANI Technologies Complaints & Reviews

Name nitin
Mobile no. [protected]/[protected]
Mobile name oppoa5
Colour red


Please contact this no.
[protected]
Name rajesh Kumar...

The driver was asking me extra money after entering the OTP . I said I will not give extra money . Of so I will raise a compliance against you. He told me thats ok no problem but ge me extra 20rs

Hello,
OLA cab CRN [protected]
On 28th of November I booked an Ola outstation from my Home location(Salt Lake, Kolkata) to Baharampur(Murshidabad). The payment mode I have selected was cash. Upon reaching the destination when I asked the driver to stop the trip the driver said he can’t login into his ola mobile app as he forgot the PIN. Then the driver asked for cash payment as the payment method I had selected was cash. The driver asked for Rs. 4135/-. Hence, we paid him Rs. 4135/- in cash.
The fraudulent activity of the driver started after this. After some time, I have received a call from OLA support if the trip was completed or not, and I have told her that the trip was completed and I have paid Rs 4135/- in cash which was the selected payment method. Now I was shocked to see that I have been charged Rs. 4286/- in OLA money despite paying the driver in cash.
All of this incident has been reported to OLA support. OLA support has closed the issue stating that the driver did not receive cash payment without checking the fact from my side.
Then I had to do what OLA support was supposed to do. I have called the driver and he confirmed that he has received the cash and he will confirm the same to OLA support. Then again without confirming anything OLA support has again closed the issue doing nothing.
I am a frequent and loyal customer of OLA cabs. My ride history will easily reveal that. I never had any dispute whatsoever with Ola cabs.
Now my questions are
1. Why have I been charged in OLA money when I have taken a trip selecting payment method as cash which I have paid to the driver.
2. As the driver confirmed over phone to me that he has received cash, why are you not pursuing the driver to confirm the same.
3. Would any driver leave without payment for such a long outstation trip when the payment mode is cash.
4. After raising the ticket with Ola Support on 28th Nov, 2020, I had contacted them on a daily basis and I got only one answer OLA Support was unable to contact the driver. Then after 6 days on 3rd Dec, 2020 .Why was the driver unreachable for so many days. Does not this seem suspicious to you.
5. Why would I have to suffer for the fraudulent activity of the OLA driver partner.

Please look into this in a priority basis and refund the amount you have deducted from my OLA money post paid account.

Thanks,
Vaskar Mistri
[protected]

My registered no. with Ola is [protected]. Today I took a Ola cab from Indore airport to MH Mhow. The estimated price shown was Rs. 552 but the driver purposefully took the wrong and longer route and the estimated price was increased to 996 rupees. There was no traffic, it was early in the morning there was no reason to take the longer route. This is cheating and I want the extra money charged back into my account.

kindly solve the issue as soon as possible.

I have attached two pics. One is the actual route that was shown in the app and second is the route that the driver took.

Unable to connect Ola care regarding my refund is pending which I already highlighted to you more 7-8 times I had pay two times because of your technical issue your driver taken cash from me and I was already paid the fare amount from Google Pay

Ola support are doing fraud with me still I am taking the follow ups from last 26 days but they are just ignoring my issue and not giving my refund.

Your all Ola executives and superiors are giving fake commitments and fake replies on mail.

And not done any single call from their team for the issue, and they have such a crape system which I m trying to call you every time but CUSTOMER-CARE CARE NO SHOWING WRONG NO TO ME

BELOW IS MY Register NUMBER

MOB - [protected]
CRN - [protected]

I have paid cash to driver as I didn't have any amount in wallet. Still it is reflecting due in app and not allowing me to book another ride.

CRN [protected]

Sir,
I booked a cab from Ola for my parents and it shows that the amount is 380 so we are ok with it but unfortunately Driver go with long route without giving INFORMATION to my parents.
Vehicle No: UP 14 J T 5440

We also give him money but my Parent polietly asked why he charged so much money and unfortunately he raised a compaint to you you block us Infact you want to give us refund because it is Driver fault he want to tell my family that he take a long route atleast.

Sir,
I book a cab from ola for my family but and we paid money also but unfortunately Driver rude behaviour they block my number and also the Driver is also taken the money.

Hello, I am Sunil. I had booked a done a pre-booking for a cab for my younger brother who was going to write an exam. The CRN number for the same is: [protected].
The cab driver arrived on time. Before the ride started, he asked how would I be paying the money, to which I replied that I would pay through gpay option as provided in the app. He asked me to pay through cash. I refused politely. He then threatened to cancel the ride. I confronted him, that he is not supposed to that, but after a little argument, I decided to let him go as there was no use arguing with someone who is not ready to listen. I told him to go. He then get off his car, and starts verbally abusing us while we were trying to book another cab. So my brother decided to click the car picture, then the driver snatches his phone and throws it on road. And then he starts to physically assault us, to which I had to resort to self defence and punch him. He then starts racially abusing us stating that "You North Indians are stealing our money, you are spoiling this land", and all kind of crap.
***And he threatens that he is now aware of my location and would harm us later.***
Meanwhile my brother had picked up his phone and could record something, in which the driver can be seen using abusive language. So we just got away from the scene, and had to book another cab.
The worst thing was, my brother who was supposed to be calm before an exam, had to go through this. I just pray this does not affect his performance in the exam, as these kind of incidents cause a mental trauma for sometime, which is not good for exams.
Overall, we faced verbal abuse, racial abuse, physical assault, and property damage (the phone cover was damaged, & there was a significant crack on the mobile screen guard).
I am sharing the pic my brother could take. Not able to upload the video due to file size limit.
I have complained to ola about it. But still I would like to emphasise that these kind of people not be taken lightly, as they not only harm customers, they are also causing communal tensions unnecessarily.

Actually my issue is with the OLA team, that they don't have any contact number or particular email id for complaint. Your app support is not at all useful if we have any such problem mentioned below.

I have booked a cab yesterday from Sec 21 panchkula to Peer Muchalla(CRN- [protected]) and made the payment through Gpay on [protected] (Rs 59) after that driver (Sunil Kumar- [protected]) told me that he has not received the payment. After that i made the payment through phone pay on [protected] (Rs 59) which he confirmed that he has received the payment.

My account was debited twice with Rs 59 and both payments showing successful.
Now i am trying to connect to the driver, his number is switched off since last night and ola custom care is not responding as well.

We were travelling from magarpattacity, hadapsar, Pune to pimpri on ola and the driver was rude and it charged on my app may be till Rs.350/-. But the ola driver charged extra that is Rs.520/-.The address we mentioned was correct.But he took me in a wrong way and charged extra Rs.170_-.As he was not able to fina a way correctly.
I have the photo which I can upload with his number below.

I had used Ola cab on 20th nov 20, that time the deduct double toll tax from my Ola post paid account. After many follow by apps the agreed that this was technical issue and refund as fixed time voucher of that amount. But I don’t want voucher of my refund and why I accept this if I have paid . Refund should be in source payment mode. Right now I have all the billed amount to Ola post paid but I need refund as money not voucher .

Ram

Dear sir,

I am V. Thulasi Madhava Naidu (V T M Naidu) and am 65 years old. Today(03.12.2020) I booked ola cab from my Mobile No. [protected] at about 4.40 pm for ride from Krishna Flour Mills, Platform Road, Bangalore to Urban Floora, 1st main, 'C' Block, AECS layout, Bangalore - 560037. After the trip, while I was getting down, I forgot to pick my mobile which I kept on the seat while paying cash to the driver.
After reaching home I realised that I lost my mobile in the cab. I called several times from my home number. The phone was ringing but no response. After an half hour the phone got switched off. I tried to call your call center and complaint center. But there is no response.

Cab details:
Tata Indica. Car last 4 digit no.2062. Driver name may be Dilip.
OTP No. 9045. Amount paid Rs.286/-.

I request please contact the driver and recover my mobile Phone from the driver. Also give me the Driver details and Phone number.

regards.
V T M Naidu.
[protected]@gmail.com

Dear support team,

I take a outstation ride from Ahemdabad airport to varahi, Gujrat.
After exit the Ahemdabad my company inform me that the hotel for stay was not available at varahi kindly stay at deesa, Gujrat.

So I edited my destination as deesa, Gujrat. So we direct come to deesa, without taking any round way. Coz deesa is stregth from our current location which was near Ahemdabad.

Total running of the vehicle as per sms is 184 km.
But the bill which I paid is for 284 km.
Why charge extra 100 km. As I travelled only 184 km.
As per estimated bill was around 3984 rupees when I booked the cab for 184 km (Ahemdabad airport to varahi, Gujrat)
But I traveled same distance with edited destination and you charge me 100 km extra.
That I m not understand why you charge like this.
I hope you understand my complain / issue.
Kindly do the needful coz I definitely pay which I was travelled but why I pay extra which was not traveling by me and more than estimated amount for same distance.

I just did a travel and the invoice amount is 76 rupees only. Driver asked me 100, since it was raining outside. Finally, I had to give 90 rupees. He should have informed me that he was going to charge me extra when I was about to board. He didn't. Extra charge due to rain is becoming a casual pretext.

On 2 december my first ride fare was around rs.750 . it shown on customer Ola app. But when i complete that ride.it shown me 295. It means you were deducted approx 450 around. I just want to know, how much Ola take percentage and Ola fee. I think you scroll the mind to driver, because they are fool . i need a detail about this ride. And when ever i call customer care, they said your incentive comapint will solve within 7 days . i really disappointed, that when you want to deduct you did on the spot .but when it comes to resolve any issue you need 7 days for that.

My car is off road .. Pop up showing contact nearest ola office..

I paid for ride through phonepe and my bank account has debited for it but it's still showing pending rides. From then since I stopped using Ola app and again I don't want to use because the drivers are cheating payments but I wanted to clear such dues. Please make it clear soon....

I tried paying via gpay the amount of rs 227 to Ola cab but the server was down so I paid in cash after few tym I got msg from my bank account of debited rs227 ...kindly plz refund my xtra amount paid

I had selected cash payment for the ride and still the money was debited from my ola postpaid balance. I ended up paying 6000 extra for the ride. This was in cash to the driver. I raised two tickets and I got same reply that ola cannot do anything about it. These tickets were closed without my knowledge.

Also it was a outstation ride and the driver did not have enough cash with him for diesel and food. I had to give him cash. I hope I will get a quick resolution for this issue.

CRN - [protected]