Ola Cabs / ANI Technologies Complaints & Reviews

I had taken an outstation trip from chandigarh airport ot nawanshahr, punjab. The payment mode was ola money, however the driver asked to pay part of the amount in cash as he had his emi deduction due. So i transferred 4000 to the drivers bank account. Later when the final billing was done, the final bill amount displayed was 7221. I had 4000 ola money in my walet, ola additionally deducted 1000 from ola postpaid. The total amount paid to the driver was[protected] through bank transfer, 5000 through ola money). Since the driver was not carrying any cash, he said he'll transfer the money to my paytm or bank account, and had taken the account details from me.
The total bill was 7221 (Displayed by ola), 185 toll and parking charges, the receipt for both were shared. He additionally cahrged 720 for interstate permit, the soft copy of which was to be whatsapped, but he hasn't shared it. So, the total fare accounted to 7406 (For which there are bills) and additional 720 (If bill is provided for the interstate permit). The total paid amount is 9000. For the interstate permit invoice and refund of balance amount from the partner, i had raised a request with the ola support team but they categoriaclly keep on responding that they have spoken with the driver and he has denied having collected additional cash. When asked to arrange a conference call with the driver, ola hasn't obliged. There should be some accountability from ola when they facilitate the car services. The said trip was undertaken on nov 27th, 2019, with crn [protected].
Attaching the screenshot of bank transfer to the driver's account. The ola money transactions you'll be aware of.

January 15th i booked a ola ride in micro cab. The estimated fare was rs.269/- i accepted it and travelled - booking crn [protected] -
At the time of deboarding at the destination the fare showed up as 489 which i paid in cash and immediately lodged a complaint with ola. They wanted me to complete kyc which i did and submitted it. Till now neither have i received the refund nor any acknowledgement. Please help me get the refund and...

I was shown ₹240 at time of booking my cab. Driver was sleepy so took some wrong route and then got back on original route after wandering here and there and in addition they charger me ₹200 state tax/mcd without crossing over any state and in mcd charge is ₹100 so how can they charge so much even if there driver did mistake. This is very unfair please take some action.

I had once paid the driver in cash(Rs 499). Ola has been mentally harassing me to clear the same amount via postpaid. Its been more than a year now, I have already deleted the app. I receive at least 3 calls and 4 SMS every day and it is mental torture.
Now they have gone to the extent of legal notices and action without hearing my end of the story. I have tried explain to every single consumer care representative who called but they don’t seem be entering the issue in the system and I always get a reply that they would get back soon. But an hour later I get an SMS regarding legal notice
I highly underappreciate this app and have already informed friends and family to start using Uber which is much cheaper and does not take one year to resolve complaints. Ola postpaid is the worst feature of the Ola

Dear sir,
I took an outstation trip from thanjavur to lalgudi on 14/01/2020 at 2 pm. When i booked my cab it showed me rs 1203 (Lowest price guarantee etc) but when i got down the driver showed me bill for rs 1719

This is completely unacceptable and unethical act by ola company

Why it showed me rs 1203 lowest price etc

I want suitable compensation from the company

Sethuraman j
[protected]

Dear ola,
This is very disappointing & disgusting.
The ola driver cancelled the booking himself & didn’t turn to our location.
After calling him repeatedly & waiting for more that 15 minutes, the driver was asking to cancel the ride & demands more money from ramoji film city to abids (Hotel oyo supraja pride)
This has become a routine practice at ramoji film city to cancel the booking & instead demands more money from passengers.

Why customers needs to bear such non-sense.
Will be un-installing the ola app & will insure none of my friends also uses it.

I book the ola cab for outstation on dec 18 2019 due to an emergency, on completing the trip deducting the balance amount from the ola account drive asked me to pay the balance amount in cash.

I paid the cash to him and after around 20 days i got an alert that i have a post paid balance amount.

When i raise the concern with ola, getting the answers like try to book the cab again and if i found him need to discuss directly with him. They can't help here.

My point was, if i have booked the cab through ola app they are not taking the concern to resolve the issue

Hi team,

I've two complaints again ola, for which i don't want you to mail me back, rather call me immediately on my registered contact number [protected], because i don't want to waste my time in exchanging mails for days:

1. First of all, why is there no toll free number to connect with ola customer care?
Exchanging mails on the ola email id doesn't resolve the customer's query instantly.

2. On last wednesday 1st jan, i booked for outstation ola cab (Mini) from lucknow amausi airport to my home in kanpur for 8th jan (That means a week before), for which the estimated rate shown was rs.800-rs.850. However, when i finished my ride to my home on 8th jan, total fare i ended up paying was rs.1375. Additionally i also had to pay toll charges worth rs.80, which is never paid by customer, so at the end of the day, i paid rs.1455 in total, against the quoted fare of rs.800-rs.850 at the time of booking.

Why there's more than 80% surge in the fare? It's a fraud you guys did. Is this the way you cheat your regular passengers?

The distance between lucknow amausi airport and vaibhawi lawn, barasirohi, kanpur is 86 km. How come in the attached screenshot, driver drove for 126 km (Which means 40 km extra). Why did he opt for this such a long route?

I didn't fight with driver, because i was with my pregnant wife, and didn't want to create scene that time.

Now even if you guys give the excuse of change in route, i never asked for a specific route. What i booked for, was to be dropped to a specific destination in the previously agreed fare of rs.800-850. That's all.
Even if there's a slight surge in fare, it can never be 80%.

Better you guys first of all call me immediately, and refund the extra amount you charged without my consent.

Looking forward to hear from you asap.

Thanks,
Rishabh mishra
[protected]
Email: rishabh. [protected]@bimtech.ac.in

Hi team

This is regarding the ola ride taken on 09jan from shamna manzil (Seethapa layout) home to work manyata teck park (Thanisandra)

Please find the attached details (Completed ride)

However every day i take this ride but i will never be charged more than 80/- but on 09jan when i was booking the ride it showed me 62 and after boarding the auto charged showed 140/- i called customer care and agent requested me to complete the ride and give us a call we will sure be able to help you after completing the ride i gave a call he raised a compliant (Ticket[protected] it is been resolved by providing a refund of rs 2.

Please find the everyday ride charges for me how come on 01 day they will charge the customer so much and no long route was take no wait time was there for customer because i book the auto standing on road side and me & my husband got picked on the road side ride stated @ 12:40 completed @ 12:53

Request you to please help us for the same so that they should not be charging the other customers

Thanks
Faheem begum

I had to travel from nanakramguda junction, hyderabad to hyderabad airport to catch my flight. My booking experience goes as hereunder:
1) booked a cab vide crn [protected] - 4.49 pm
Waited for 10 mins but driver couldnt reach my place as he wasn't able to follow gps and reach location, hence had to cancel trip
2) booked cab once again vide crn [protected] - 5.07 pm
Waited for 10 mins after booking the cab. Driver reached pickup point but, said that my booking does not reflect in his app hence denied trip. I had no option to cancel the booking for which i was charge rs. 50
3) booked cab against vide crn crn[protected] time 5.23 pm
Waited again 8 mins and the cab reached. While the driver was entering the otp, he also complained that my booking vanished from his app.
Driver accepted to take me to airport with same fare (Which was 2x of normal rate) displayed in the app which was rs.1026/-. As i had already lost 45 minutes in trying to get the cab and futher delay may make me to miss my flight, i had no other option to accept and travel agasint payment of cash.

I had to go through stress and inconvenience because of technical isseus of ola cabs and i had to pay money without getting a bill / receipt.
Even now my above trip is shown as scheduled?? In my app,
I am at loss as i wont be able to reimburse this official trip without bill.
I urge ola to arrange to refund the above trip expense spent by by paying cash to ola driver.
If i am unable to get a proper response, have no other option to go thorugh consumer forum and launch a formal complaint on this poor quality services by ola cabs and harassment faced by customers.
I

On dec 22nd 2019 around 7 pm, cab ts10ub5306 driver hit my car ts02eg2492 and ran away. I told him to stop but without listening he had speeden and ran away. This happened at signal at metro piller usip26 where we take right turn into uppal main road. The signal turned to green, he did not drive properly and hit my car and went past signal. I told him to stop but he did not. I tried to chase but i couldn't. Please check cc camera footage at signal and take action against cab driver.

We booked a ola auto at 5.44 pm from ion digital zone, hebbal industrial area mysore to hpo rms park2, shaktinagar, mysore. Crn no. [protected]. The estimated price was rs.155 but the charges came rs.245 after we were dropped to the destination. When we checked, we found that the destination was changed to jattipalla, kanakapura road, halekesare which was not the destination we had given. I can not understand how the destination can be changed during the ride.in the afternoon we had gone to ion digital zone by ola with the fare of rs.153. It is surprising and shocking that very high amount is charged for the same route in the evening. Most shocking is the destination shown in the bill is wrong and we were dropped at the right destination. We tried to contact ola customer suppport but nobody lifts the phone. It is so pathetic service given by ola.
Please look in to this matter and resolve the issue. Please block the option of drivers to change the location.

My name sarfaraz alam. My cab number is wb 05 3265.1 st day i will go ola office there i tell my cab outstation facality he told 2 other porson auditor name and number and go to oxford gali then i will go and there i can see ola employee is very bad he drugs so my cab audits already done but out station facality is not on why very bad employe. Kindly legal action...

Dear sir/madam,
I have traveled from ola cab on 1st of sep'2019. At the end of the trip i paid by bill amout (Since he driver requested) as cash to the driver.
But ola app shows the "ola post paid charged as 369rs. I was shocked, because i never activated the ola post paid facility. I dont know how it was activated,. Also dont know why this ola team asking for charge. I was rasied this issue as complaint to the ola and explained through bills and detiails.
But still ths issue is not solved with ola cabs., while expling the team was accepting but they are continously without stoping calling to me

Daily through calls, messages & mails, saying the please pay due like that.
Its kind of totturing / forcing the customer for asking 369rs with penlaty of 2rs per day.

Any customer will not ready to pay double the time for the same trip.

Past 3 years am using ola, i havn't faced any issue expect this,. This is the worst behaviour. After clarfing everyting again and agin sending mails and calls for the payment of 369rs.
Eithicaly its not correct. This is the first and lost none of the customer shouldnt be happen this.
Thanks

I am getting too many calls from the ola company for due amount of rs 576 with unncessary charges against me. I have paid cash for all the rides taken as per my ride records. Kindly take action take against the driver who took cash amount from me and you as well. I have already sent the details of drivers who fraud me to one of the team member. But there is no response from ola dumb team. Instead of taking any actions the people are keep calling me. Stop bothering me again and again. I never used ola postpaid. I am getting tooo tooooo many calls, messages & emails frequently which is very frustrating. I have already spoken with your support team by call and mail. But there is no response from your end.

Kindly request you to please resolve this issue asap.

I am getting related call from the ola company for due amount against me. I have paid cash for all the ride taken. Kindly take action take against the driver who took cash amount of rs 219 on 3rd oct. From me and you as well. Stop bothering me again and again. I never used ola postpaid. I am getting many call for this due amount frequently which is very frustating. I have already spoken with your support team by call and mail.
Request you to please resolve this issue asap.

This is with reference to my ola rode crn [protected]
Date of ride: jan 05, 2020

Amt : rs 416

I faced the following issues with the ride:

1.ac not working at all
2. Driver driving dangerously
3. Driver's maps stop working mid way, but he continues to follow the same, thus making me reach the opposite side of town (Wrong destination). Which took me extra 45 minutes to reach my destination, that too i had to guide him
4. The vehicle was malfunctioning, not starting on many occassions

I booked ola from powai to opera house. As soon as i booked the cab it showed me 4 mins on ola app. I called the driver, so he said max 5 min. But it dint arrive for 10 mins so i again called the driver, he again said 10 mins. There was zero traffic so that's not even a reason. Finally he came 25 mins after the booking of the cab. I am sick with high fever, but because of this driver i had to wait on the road in the scorching sun for 20 mins. What for? I am paying you a premium price not for this crap!! The car is dirty, the driver drives like a maniac and to top it the ac of the car is not working. I'm already unwell, and this issue is there. If i fall further sick, i will surely sue ola for this non sense.

The cab breaks down on and off during the ride. And suddenly the drivers maps on his phone stop working but he continues to follow then paused maps, anddrives me in the complete wrong direction, which took me 45 mins extra to reach destination. I have a very important meeting, which i missed due to the drivers stupidity, and i've incurred so much poss cause of that. I have lost my sitting fees for the meeting amounting to rs 20, 000. Is ola going to pay me that?
This is the worst experience that i've experienced with any cab service.

I'm not paying for this pathetic service. Kindly refund the money to my ola account rs 416

Please help me receive my money back from ola

Regards
Rohan

I am getting related call from the ola company for due amount against me . i have paid for all the ride taken. if you want to take action take against the driver who took money from and you as well. Stop bothering me again and again. I never used ola money .I am getting call for this due amount frequently. Also my ola account is freezes . Release it immediately.

My daughter board Ola on Sunday[protected] from BSK I stage Bangalore 560 050 to Electronic City phase 1- Smondo, Neo town- and driver Sudarshan mobile is +[protected] and Ito 7758 to start trip. It was accepted for ₹600 and after reaching he took ₹1000 quoting that company is asking me to collect and to contact company My daughter tried calling Ola no answer. Why this ? Please look in to the matter and refund money Thanks

I booked a ride on 6 jan 2020 for 4.45 AM 7 jan 2020 but next morning driver rishab is not contactable. He is not picking up my call. We lost the train because of him. After few hours he picked up the call and said that yes got the confirmation regarding journey and didn't said anything instead of this and ended my call. I want compensation from the company. It was my interview that day. The service is ridiculous.