Ola Cabs / ANI Technologies Complaints & Reviews

Dear team,

This email is against unfair treatment by ola and putting our life at risk!

I took the ola drive service earlier and unfortunately the so-called infotainment system did not work. I was half of my trip & the solution given to me was to go back and drop the car & take another which may have a working infotainment system.

Later after a fight with customer support, i was reimbursed 1 k for such huge inconvenience throughout the trip.

Now, on the second hire, i realized that i should never ever go for ola self drive services...

Here is why...

Yes... God's grace! We all were safe!!
The brake failed at 60 km/h speed, we managed to pull over the car and apply aux. Such poorly maintained cars should never be given to any of your customers. This was a fortunate situation where we were able to control the vehicle without brakes.

Rsa services explained by ola was even more pathetic!!! We did not opt rsa and dropped the car to the nearest authorized maruthi suzuki garage and we were shocked to see that the brake pads were completely worn out!!!

Is it carelessness or ola thinks that we should pick their vehicles to get it repaired? If something goes wrong, who is responsible? Is this vehicle ever serviced in its 32, 000 kilometres history?

After taking all this burden and spending three unnecessary hours to get the vehicle repaired, we were really frustrated and called up customer care to ask for an extension to end the trip. Supervisor (Mr ganesh) was rude and asked us not to repeat the word 'pathetic' after providing such services. He questioned me 'why did you take the second hire when the first one was pathetic!!! We expected at least a good response from ola customer care. However, mr ganesh was again true!!!

I request ola not put a customer's life on risk!!! Maintain your vehicles and try to give more importance to customers safety!!!

1st hire registered mobile number: [protected]
2nd  hire registered mobile number: [protected]

I have recently tried to recharge my prepaid phone number of jio worth inr 555 through ola money app. The number wasnt recharged nor the money got reflected in my ola account. I emailed to the number provided by ola on 26th of december regarding the same but even after 5 days i have heard nothing from their end regarding my problem. I have the e-reciept of the payment made through ola. It seems like the company is indulging in new kind of mal-practices. I sincerely wish that my problem will be looked after and resolved

I have already got rs 1295 in my wallet so why ask for post paid charges and on top of that, you are charging penalty also?? I dont want to use postpaid charges.. My wallet is good enough. I am not interested in the postpaid schema at all. And asking me for penal charges for delayed payment is preposterous. For something which i donot want to be part of why are you forcing me for the postpaid charges? If at all you have enrolled me for the same kindly cancel my enrolment for postpaid scheme.. You already have my credit card details so why should i become a party to postpaid charges? Kindly clarify.

My registered number on ola is [protected].
Today i travelled from new ashok nagar to gurgaon sector 12. Total distance is 42 km.
I have been charged rs 1078. Fare for this trip should be hardly 500-600. It is just double from the actual fare.
In this trip, i changed my location but it doesn't mean that you will charge double of the actual fare.
Please do needful.

Yesterday i take a ride himayatnagar to bhel... Before i booked cab bhel to himayatnagar the cab charges taken 530 rs... Including cancellation bill... The distance is 27 km... After return trip himayatnagar to bhel the bill is 911 rs... Almost double... I asked cab driver about bill... He said that nothing is in my hand my work is only customer reached the destination... So i want refund... Because i pay double amount...

Sir,
This is to inform you that with reference to my travel cited above crn[protected]. I have made the online payment of rs.411/- twice. With following ids
1) upi/dr/[protected] through google pay mobile app (As driver said amount not received therefore another payment made)
2) upi/dr/[protected] through qr code scanner with him.
Therefore you are requested to look into the matter and refund the excess amount of rs. 411/- paid by me
Crn[protected]
Driver name: sh. Rajkumar kamble
Vehicle type; vagonr
Vehicle no: mh14gu2146
Date of travel:10/12/2019 (From wakad to pune airport)
My name: vijay dhengre, mobile no: [protected]

I havent used any ola postpaid money and they have made a bill of rs 786 and continiuously calling & texting me to pay the same after getting so much irritation i told them i havent used but i will pay some amount and plz stop calling me.

They said pay only rs 343 and your outstading will be clear. I paid on the spot but nothing hass been cleared and still i am getting continiuos calls and the outstainding is still same.

Plz help[protected]

Crn - [protected][protected]
Booed a ride from lc road pune - rly station-en route added shivajinagar as a stop, upon reaching the app did not direct/approve the 2nd. Leg of journey, driver refused to go further and asked me to deboard. Fearing missing the train i had to give in to his demand of the primary fare of rs. 150=00 to continue to drop me to station. The faulty app plus non functional option of emergency contact - call contacts which i ve tried several times has left me frustated. Its a serious safety concern and lack of passenger concern at your end.
I ve endorsed the complaint more than 3 time to no avail.
Now my services have been stopped to make uber a bit more rich...
Propsing to reduce the fare of rs. 137=00 plus late fees from the toatl enabling me to repay the balance amount and continue the servcies.
Please take action asap.

Hi,
Recently, i took ride from jeedimetla, hyderabad to guntupally, vijayawada one way drop on ola cab and the ride crn is [protected]. The below issue is raised with ola and is followed up on daily basis but there is no response from customer service.

1. Driver is always on call causing safety issue.
2. Tolls double charge for the return as well
3. We travelled from the same pickup and destination, we are charged 1500rs more in indian currency.

Please be cautious while taking ola cabs.

Regards,
Venu

Driver name - pramod s bandiwaddar
Car no: silver tata indica ka51aa 3393

Driver refused to pick up and has not yet cancelled the pick up request made on 23rd dec 19, from varthur road, lakshminarayana pura.
I am a 70 yr old man, returning home after an eye operation. This incident caused grave inconvenience to me.

I request for this ride request to be cancelled as otherwise i shall be charged cancellation fee in my next ride.

Hai i holding ola account. Two days back my account was blocked without any reason.

I was frequent traveller.

I had sent many mails and reminders too, but no response.

This is totally unfair.

Kindly check and immediately unblock my account.

If not will raise a official complaint to concern.

Mail id: [protected]@gmail.com

Thanks

Dinesh.

Fee for your cancelled ride
Inbox
Ola
20 dec 2019, 19:48 (23 hours ago)
To me
20 dec, 2019
₹50
Cancellation fee
Crn[protected]
A fee has been charged as per our cancellation policy.
Ride details
Raja r
Mini - white dzire tour

06:28 pm in_gate, sundaram medical children's hospital-anna nagar
Cancellation policy
Cancellation fee is charged when you cancel a ride after 0 minute of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.
Click here to get a copy of your invoice. Invoice available till 19/01/2020
Have queries? Visit support for this ride.
Payment.
Paid by cash
₹50
For t&c and fare details, visit our website
Didn't make this booking? Report it
I totally disagree with you for charging me cancellation fee for no fault of mine. Actually, i got the message in my mobile that the driver cancelled the booking. I was waiting for the vehicle for more than half an hour at the entrance of sundaram medical foundation opd building (Shanthi colony) neither the driver called me nor i have seen the vehicle. Under these circumstances, how can u charge the customer when the driver has cancelled the booking on his own for reasons best known to him.

Since i had to go home early i had to book another olo cab by paying rs.221/- plus rs.50/- cancellation fee i. E. Rs.271/- paid. Hence, if the amount of rs.50/- i. E. Cancellation fee is not paid to me, i will never opt for olo in the near future.
For action deemed fit
Thanking u,
Your's sincxerely,
A. Viswanathan
20.12.19
—
Respected sirs,
The above reproduced email correspondences are self-explanatory and clear. My reply email sent to ola (From where i got the message) could not be delivered and returned back to my inbox. Hence, this complaint.

Submitted for information and remedial action.
Thanking u,
Your's sincxerely,
A. Viswanathan
21.12.19

Hi,

I booked a rental cab - crn [protected], by mistake, for cancelling my ride driver asked for end otp, which i provided.

I even didn't took the ride then also ola charged me 2033 rs. It's really ridiculous, when we call customer care, we dont get proper response, it's a wastage of both time & money, i got delayed for my meeting as well in booking another cab.

Please at least have courtesy to call back or refund the money, unnecessarily charged.

Hi ola,

I am using ola to reach to my office, after paying bill amount it am trying to send invoice to my email, it is showing as sent in ola mobile application but i haven't received any invoice to my mail id - [protected]@gmail.com or [protected]@gmail.com. Can you please resolve this issue asap.

Best regards,
Nagabharana...

I have been charged with ₹ 25 for cancelling ride in ola auto. Now whenever i try to book a ride it shows that i can proceed only after paying up my charges first. This is not what must be expected of a cab provider company like ola. And for the information it was not even past 5 mins when i cancelled the ride but still i was liable to pay. Such restrictions won't be entertained as a customer.

Yesterday i booked ola auto to travel from bajrang chauk to satish motors chikalthana, aurangabad. I received contact details of auto driver. I called him when he will come. But he denied to take ride. He told that he is far away. Also there no much benefit to take my ride. He had not bothered when i told him that i will do complaint about you to customer care. Photo is attached for your reference.

Sir ola cab driver ne 900 bill hua. Mere bhai se driver ne 1567rs le liya he. Usne 667 rs extra le liya he fasake. Please sir ese logoko saja honi chahiye. Ola cab driver ne extra 667 liya me ola castomer care no pe use driver ki compet bhi kar di.
O bole apka paisa refund hoga lekin sir me cash payment kiya.
Sir please use driver ka lince cancel hona chahiye use hamare jese hitane logoko fasaya hoga kitane logose jada paise liye honge
Usko shisha honi chahiye tabhi usko uske jo chori ki uska sabak milega

My problem : i had used ola services in chandigarh city where on completion of trip the payment was shown as cash (Rs 400/-) which i paid to the driver. Soon i came to know that i had been debited for the same amount in my ola wallet. I immediately raised my concern to ola team and after checking they refunded the amount. This amount was used by me in the coming days. Later i got a message that the amount that i had used is being converted to post-paid. I again called the ola help line which confirmed that even though the message was send the amount was not credited to my account hence the amount used by me was converted to post-paid. They also confirmed that the same will be rectified.

Also attaching my ola wallet statement which shows that i have paid the last transaction based on refund given back by ola.

But since that day i have been receiving e-mails and sms that i need to clear my ola post-paid and when i tried speaking to this team they did not have any answer for my problem they said both were different and here i need to clear this amount and there you can ask for refund. It has been over 120 days and still the same is not sorted and every day i am getting sms that legal action will be taken against me for not clearing the due.

Hello sir,
I have taken a ride from indore to omkareswar and then omkareswar to maheshwar then back maheswar to indore.

When bill generated i surprised that i chared of 285km that is 50km extra charge.

Above happening, i called to ola customer care they told me due to driver mistake they chared me 751 extra, but they denied to refund on actual money they refund as ola money. I am thinking it is planned activity.
I want my money as cash.
My bill ref no: crn[protected]
Name: sourabh nigam
Thanks

I took a ride on 14th midnight and forgot my bag which contains my id cards, house keys etc in the cab. Upon calling the driver in the morning of 15th. He confirmed that the bag is with him and given that he lives incredibly far. He'll come near our location in the evening to return the bag but his phone has been not reachable.
Ola is not providing us with any support or any details of the driver