Ola Cabs / ANI Technologies Complaints & Reviews

I have travelled in ola cab on nov 4 and in hurry have paid money online while on otherside bill generated and have to pay the same amount via cash as online transaction was late so money was given twice... A msg of refund process was recieved but have not recieved refund.. Pls process my request soon as it have passed 17days. Process of refund of money 131rupees kindly resolve our issue

We booked driver on saturday night from annanager to neyveli scheduled at sunday morning 5 am. Driver has been alloted and when we try to contact at 5 am, his mobile is switched off. We waited for 15 min and unable to contact him. His mobile is switched off. We cancelled to book other ride. Cancellation charges rs. 150 deducted pls take action against driver name thangavel and contact number [protected]

My name is dhananjay yadav... I am cab owner.. My cab no wb23e3441.. I dont know why block my car on duty ola office... I m so many days going ola office but he dose not respons.. He telling me ur car block fraud case but whatfraudd case in may car agains he not telling me.. Sir i only person in my home and this car is my fooding evrithing is my home relataid now me so cry because ola telling 1st u my partner and now he block my car me blive ola then i loan car purches.. Sir pls help me and open my car with ola.. My no is [protected]

Dear sir/madam.. I am sidhharth from cuttack. Before some days i booked ola from sailashree bihar to jayadev bihar at bhubaneswar. Booking amount is 49. When driver dropped at my location. I just told him that i pay the money by online bcoz i have no change. So he just accepted. But for network issue the transaction delay. But 50 rs already debited from my account. But he just told me that if delay then u just pay the money by cash. After that i changed the money and pay him.. But after 24 hour my transaction is successful. So that i call to him and request to refund my rs-50 by online. But he refused to send my money.. And he ignored my message also. Plz kindly refund my money plz.. The driver name is deepak pradhan.

Booked a cab to ramkrishna ashram on 23.11.2019. After reaching at sadar cantonment metro station, my son vomiting in side the car. So we cancelled the journey. The fare of rs. ₹353 against the crn[protected]. That's fine. But the driver of mini - white dzire (Mr. Mukesh), cont. No. [protected] charge rs. 400/- for cleaning the car. But he did not provide any bill. So pls look into this matter.

I booked ola cab from yasvantpur junction to balagere on 9th nov and after ride, my brother paid full amount via paytm to driver and same also deducted from ola postpaid. I have called driver many times but he didn't answer and blocked my number and mailed many times @olasupport but am not getting proper reply. My dues are increasing day to day and it is hectic. Am getting messages for clearing my dues. But i have already paid.

Now, i have been done multiple follow ups for [ola support] #2188320 case to get a refund but they are denying to make any refund for same ride deduction.

Now i am seeking consumer forum help to get my deducted money refund with compensation. Pls see screenshot of both.

My mobile no [protected]

1. My acccount got blocked for unknown reason,,.. Which if checked and restored will be fine.. As it is i am travelling with your competitors vehicles..

2. Ref crn [protected] paid 86+ 15 as cancellation charges, which i did not do any cancellation, instead the 1st auto took the booking after accepting called me to know the location and for no reason said he is cancelling the booking and just like that cancelled. Had to book again and paid the charges + cancellation charge 15/-.. Reference no given above.

Simalar incident happened 2days prior to this also..

Should the customer pay the cancellation charges which the customer is not responsibe for the cancellation..
Can the customer deny paying the cancellation charges if he is not responsible.

Regards

I have paid ola cabs an amount of rs.352/- via google pay but they are denying. I hvae sent them all the details regarding payment transaction id etc. I have also sent them email from my bank confirming the payment done but they still deny. Bank's reply:

Dear mr. Patel,

Greetings from icici bank.

With reference to your email, we wish to inform you that your transaction of rs.352 is successfully credited to the beneficiary account vide rrn no[protected]

Beneficiary details are as follows:

Payee information name : olacabs

Account no : xxxxxxxxx1465

Ifsc code : utib0000194

Vpa : [protected]@axisbank

Some ola drivers are charging an extra amount of 170rs on the actual bill in the name of state tax.
I had to pay this much up state tax on 2 rides while going from delhi to meerut without getting any receipt.
When complained to ola’s customer care about this they didn’t do anything about it. And this time they just gave me driver’s contact no. To ask him for receipt.
These are the crn for those trips
Crn: [protected].
Crn: [protected]

Booked a cab, waited for the driver for 15-20 minutes. Driver came, i sat in the cab. Driver asked the destination even though the destination has been provided clearly at the time of booking itself. I was sitting in the cab and the driver said that i will not go to this destination and i am cancelling the trip. I asked the driver to give me the customer care no. As i will be charged cancellation fees unnecessarily. Driver said that i don't have the customer care no. And cancelled the trip. I have been charged 50 rupees without any fault of mine and the cancellation fees is not getting waived off in the application. The driver wasted 20 minutes of my time, cancelled the trip and i have been charged the cancellation fees? For what?

I booked ola service from dammaiguda to hitechcity regalix yesterday 18th nov 2019 at 9:05am auto driver name b venkataramulu (Ola auto). He kept on changing directions stating more traffic over here we will take another route. I trusted him as he have gps to check traffic but i never thought he did like this to charge extra from me.. My estimated amount was only 320 but when i reached location it was 433. But drives commanded and told me its 500 i personally disputed he was so rude and cash from me. I was so scared in mean while when i removed my stole from my face.. He commented this line "you are so beautiful never thought some so beautiful under stole" he commented this line in telugu.. I was so scared since no one was next to me not even my building security guard i just left from there.in journey he from dammaiguda to hitechcity he called his friends and describing about my personality in his language. I was undrstndng i even called up my family members am working employee.. And this second time ola service is like this regarding fare
But most importantly this time driver misbehaved with me.. I wouldnt know what would have happened to me if i didnt call my family members..

Please do revert back this is something serious

Regards,
Anushka

I booked a rental on June 6 in Delhi. The car was so dirty from the inside/ outside and I had some international customers to accompany me. I called up Ola Support and the lady on the help line number spoke to the driver partner. The Driver partner agreed that he had not done service and car was dirty. The lady asked me to cancel the trip and the money was to be paid through prepaid, the amount got charged to my account.

Since 5 months I have been following up for the refund of the money, but it has still not come to my account. They are now threatening to do a legal case on me for not paying their current Ola post paid bill which I'm not clearing because they are not refunding my money.

Hi ola support team,

I have the crn number for the trip. The following juwucrn number is [protected]. The trip completed on 11th nov-19. But i didn't receive the invoice.. Kindly help me out to get the invoice. My mail id is chaitanya. [protected]@gmail.com or chaitanyaram. [protected]@gmail.com. Even i sent an email to [protected]@olacabs.com. But there is no response from them. Awaiting for valuable response.

From : swapna raghavendra
Crn: [protected]

On saturday 16th nov 2019 6:09 pm, i had taken a ride from chamrajapet to sdm institute on mysore road. By the end of the trip, it was very clear to the driver that the option was postpaid. Still he extracted a cash of rs. 230 from me (And i gave a 10 rs. Tip as well).

I later raised a complaint ticket[protected] saying double payment has happened. When contacted by ola, the driver has denied receiving any cash. The has told a lie to make quick buck.

I really don't have a proof that i have given cash, so i now stand to lose 240 rs. Pathetic that ola engages such drivers (Rather cheaters) who don't care for passenger's hard earned money.. But are bent on making quick money for themselves.

And irony here is ola prefers to believe only their drivers and not the commuter's words.

The estimated fare before the ride was Rs. 1100, When I reached the destination the bill was Rs. 1294,
and on top of that, The driver took Rs. 150 extra(not included in the bill) calling it state tax.
I even called the Customer Care and they said a Supervisor will call me at 02:00 PM today but as expected they did nothing.
The driver said he pays State tax per month. But if he pays it per month, how do u guys decide how much take from each customer.
He did not pay any tolls during the journey.
How are They(Ola) depositing this tax to the government.
Why am I not getting any RECEIPT for the tax I paid.
How do u calculate this tax.
Who gives the drivers the authority to have their own taxation system.

Today i booked ola cab but driver cheated me.. He asked me to write location drop so i enter but he said my drop location is not shown in his mobile so he said my drop location is out of city so i give my mobile to him to enter my location and he stop my ride and personally take me to drop at location saying that by ola i have to charged highly cost so i asked estimate tell than say upto rs300 and i say give me suggestion and he drop me and take rs370... I said its better to through ola app itself he insist me to stop and personally drop me

On 16-11-19 I returned home from Super Saravana Stores, Porur, Chennai to
Thiruverkadu Chennai by engaging Ola cab (CRN[protected]).

Driver Saravanakumar-White Dzire
Time - 9.26 pm (pick up) and 9.42 pm (drop)

I left my Vivo mobile phone (model 1723) in the car itself by mistake.Immediately I tried by calling to my number [protected]. The phone was picked up but the person at the other end did not speak. I repeated calling many times but each time the bell is ringing, the person is attending but not speaking.

I have lodged police complaint on 16-11-19 itself at Thiruverkadu Police Station.Chennai-77

Request to share the driver details including mobile phone number and also the subsequent trips he has taken after dropping me.

Please note I am one of the regular customers for the past 10 years.

I shall be contacted in my son's mobile number [protected]

Kindly do the needful.

On nov 16 2019 i booked an ola for my 80 year father to go to malad. On reach malad at 11:45 t night the ola driver asked him to pay cash. My father called me not knowing what had gone wrong. Then he called me on my phone. I asked the driver to let him go and that i would make the payment. However the driver insisted that my father make the payment. During this time i tried reaching out to ola customer care but in vain. After 15 mins i had to ask my father to pay cash to the driver as he would just not let my father go

Not expected ….. Terribly upset with teh driver and ola for being unreachable when i was in urgent need to speak in person to the ola team

I booked ola mini cab to travel from pimpri to hinjewadi in pune in the evening hours. Initially i booked it from pimpri to wakad and rent was estimated as rs 230. I changed my destination to hinjewadi. This time, it didn’t show me the renewed estimation. After travel, the rent is calculated as rs 490. I travel regularly with ola or uber and so know that this fare is exorbitantly high for that distance. Driver didn’t help me reach out to ola customer care and forced me to pay rs 490. Ola chested me by not showing the new estimated rent and recalculated the final bill to exorbitantly high amount. I would like to fight legally to take my money back.

Hi, 15/11/2019 i taken ride from cyber gateway to chandanagar. When i taken ride it shows 254rs and when i am getting down it was reduced to 30rs. Before starting the ride driver asked how much it is showing. I said 254rs. After my ride started driver refused to accept ride for ola money and asked me to send that 254rs to his google pay account. So i changed payment option to cash and payed him 254rs in google pay. But after that my money is deducted from ola postpaid.
For this reason i raised a complaint in ola support. Then i got a mail like no it can't be refunded. Please find the screenshots