Ola Cabs / ANI Technologies Complaints & Reviews

I booked a rental on June 6 in Delhi. The car was so dirty from the inside/ outside and I had some international customers to accompany me. I called up Ola Support and the lady on the help line number spoke to the driver partner. The Driver partner agreed that he had not done service and car was dirty. The lady asked me to cancel the trip and the money was to be paid through prepaid, the amount got charged to my account.

Since 5 months I have been following up for the refund of the money, but it has still not come to my account. They are now threatening to do a legal case on me for not paying their current Ola post paid bill which I'm not clearing because they are not refunding my money.

Hi ola support team,

I have the crn number for the trip. The following juwucrn number is [protected]. The trip completed on 11th nov-19. But i didn't receive the invoice.. Kindly help me out to get the invoice. My mail id is chaitanya. [protected]@gmail.com or chaitanyaram. [protected]@gmail.com. Even i sent an email to [protected]@olacabs.com. But there is no response from them. Awaiting for valuable response.

From : swapna raghavendra
Crn: [protected]

On saturday 16th nov 2019 6:09 pm, i had taken a ride from chamrajapet to sdm institute on mysore road. By the end of the trip, it was very clear to the driver that the option was postpaid. Still he extracted a cash of rs. 230 from me (And i gave a 10 rs. Tip as well).

I later raised a complaint ticket[protected] saying double payment has happened. When contacted by ola, the driver has denied receiving any cash. The has told a lie to make quick buck.

I really don't have a proof that i have given cash, so i now stand to lose 240 rs. Pathetic that ola engages such drivers (Rather cheaters) who don't care for passenger's hard earned money.. But are bent on making quick money for themselves.

And irony here is ola prefers to believe only their drivers and not the commuter's words.

The estimated fare before the ride was Rs. 1100, When I reached the destination the bill was Rs. 1294,
and on top of that, The driver took Rs. 150 extra(not included in the bill) calling it state tax.
I even called the Customer Care and they said a Supervisor will call me at 02:00 PM today but as expected they did nothing.
The driver said he pays State tax per month. But if he pays it per month, how do u guys decide how much take from each customer.
He did not pay any tolls during the journey.
How are They(Ola) depositing this tax to the government.
Why am I not getting any RECEIPT for the tax I paid.
How do u calculate this tax.
Who gives the drivers the authority to have their own taxation system.

Today i booked ola cab but driver cheated me.. He asked me to write location drop so i enter but he said my drop location is not shown in his mobile so he said my drop location is out of city so i give my mobile to him to enter my location and he stop my ride and personally take me to drop at location saying that by ola i have to charged highly cost so i asked estimate tell than say upto rs300 and i say give me suggestion and he drop me and take rs370... I said its better to through ola app itself he insist me to stop and personally drop me

On 16-11-19 I returned home from Super Saravana Stores, Porur, Chennai to
Thiruverkadu Chennai by engaging Ola cab (CRN[protected]).

Driver Saravanakumar-White Dzire
Time - 9.26 pm (pick up) and 9.42 pm (drop)

I left my Vivo mobile phone (model 1723) in the car itself by mistake.Immediately I tried by calling to my number [protected]. The phone was picked up but the person at the other end did not speak. I repeated calling many times but each time the bell is ringing, the person is attending but not speaking.

I have lodged police complaint on 16-11-19 itself at Thiruverkadu Police Station.Chennai-77

Request to share the driver details including mobile phone number and also the subsequent trips he has taken after dropping me.

Please note I am one of the regular customers for the past 10 years.

I shall be contacted in my son's mobile number [protected]

Kindly do the needful.

On nov 16 2019 i booked an ola for my 80 year father to go to malad. On reach malad at 11:45 t night the ola driver asked him to pay cash. My father called me not knowing what had gone wrong. Then he called me on my phone. I asked the driver to let him go and that i would make the payment. However the driver insisted that my father make the payment. During this time i tried reaching out to ola customer care but in vain. After 15 mins i had to ask my father to pay cash to the driver as he would just not let my father go

Not expected ….. Terribly upset with teh driver and ola for being unreachable when i was in urgent need to speak in person to the ola team

I booked ola mini cab to travel from pimpri to hinjewadi in pune in the evening hours. Initially i booked it from pimpri to wakad and rent was estimated as rs 230. I changed my destination to hinjewadi. This time, it didn’t show me the renewed estimation. After travel, the rent is calculated as rs 490. I travel regularly with ola or uber and so know that this fare is exorbitantly high for that distance. Driver didn’t help me reach out to ola customer care and forced me to pay rs 490. Ola chested me by not showing the new estimated rent and recalculated the final bill to exorbitantly high amount. I would like to fight legally to take my money back.

Hi, 15/11/2019 i taken ride from cyber gateway to chandanagar. When i taken ride it shows 254rs and when i am getting down it was reduced to 30rs. Before starting the ride driver asked how much it is showing. I said 254rs. After my ride started driver refused to accept ride for ola money and asked me to send that 254rs to his google pay account. So i changed payment option to cash and payed him 254rs in google pay. But after that my money is deducted from ola postpaid.
For this reason i raised a complaint in ola support. Then i got a mail like no it can't be refunded. Please find the screenshots

I bought ola pass of rs 49/- on 09-11-19. Amount got debited from my card but pass is not showing. I lodged complaints in this regard through their app against which i got email registering my complaint vide #[protected], #[protected] and #[protected]. Even tweeted @olacabs @ola_supports and to their ceo mr bhavish agarwal @bhash. Wrote on their facebook page also but all in vain. Till date neither the pass in showing nor i got refund of payment made.

Dear sir,

I have charged in double for the ride i made from tidel it park to nanaganallur, invoice#crn[protected]. Driver balaji elumali collected rs 160 from my pocket as well as i have charged in my ola account as postpaid due. Kindly reverse the amount charged against in my old postpaid.

My ola account name: viswanathan v
Phone # [protected]
My email id: [protected]@gmail.com

I have been charged in the break up of the bill, a sum of rs. 100/- as state tax/mcd toll, in my bill, paid in cash, for my journey from ashoka road, delhi to vaishali, whereas no toll is payable by the vehicle from delhi to up.
Please reverse the same and make credit available for adjustment in my next ride.
Bill details
Crn[protected]
Your trip
₹209.36

State tax/mcd*
₹100

Total bill (Rounded off)
Includes ₹19.44 taxes
₹309

Insurance premium
₹2

Total payable
₹311

This is regarding a ride that i took in bangalore and paid via my ola wallet (Debit card).
I don't know how there has been a glitch in ola and they have started calling me again and again asking to pay postpaid ola money.
I have even mailed my bank statements and explained then n no. Of times... Still instead of resolving the issue they send msgs every 5 mins and call every hr daily.
It is a sheet case of customer harassment.
Please resolve

I booked a trip in ola from mobile [protected] from my home to railway station salem. The driver was very rude kept my call on hold and cancelled the trip. Ola has sent me a msg stating that i will be charged rs 50/- for cancellation. I travel officially very often in ola. We take ola cab for the official pupose also. Reverse amount of rs 50/- as there was no fault in my part and it was all because of the arrogant driver

Hi my name is bandish i'm book ila cabe 13 november kalyan mira road i'll pay 497 rs to online payment to phone pe and i'll pay cash payment 500 rs to driver i'll call him to please give me a my money he will told me i'll pay tomorrow morning but he will not retainer my money and driver phone also switch off driver name is pankaj singh car number is 9155 white xcent

Dear sir / madam, my complain is against ola cabs, i had taken a outstation mini ride from mumbai to pune on 11th nov, 2019 at 11.30am, the trip fare was shown rs.16999 for my destination my mumbai home to pune, my trip started on time from my mumbai home and without any route change/ deviation / or wait reached my pune destination. When i reached pune destination, i left the cab and then received a sms that rs.2549 has been deducted from my ola money prepaid account. I immediately called the ola support call centre and informed them about the situation, that i have been charged extra inspite of rs.1699, i have been charged rs.2549, infact also asked to check the cab gps and check that no extra kms has been traveled. The executive informed me that he has checked the distance and extra kms has not been traveled by me and to lodge a complain which ola would resolve the same within 72 hours of my complaint, i lodged the complain on 11/11/2019 at 3.15pm (Approx). I was also assured that extra fare charged by ola from me would be refunded back to my account. I didnot receive any call from ola till 14/11/2019 till 6pm, i then to check the status of my complain called ola call centre[protected], 144939*) at 6pm on 14/11/2019, sanjay (Call centre executive) answered my call, surprisingly his voice tone was very harsh as i told him the issue and my previous complain, i informed him that i was told that my complain will be resolved in 72 hours and have still not received any confirmation from ola, he asked me "so", then i told him i need an update, he then made me hold the phone line for 30 seconds and told me there is a issue with their server and asked me to call back again, it was very obvious with his voice that they had no server issue and were trying to avoid my complain, i then irritatingly told him that i would put this on social media and also lodge a police complain, to which he said "yes please", i felt as if ola cab is not bothered about its consumer and then i disconnected the phone with pain. I would like to humbly submit that ola cabs are looting the common person by showing a lower fare at the time of booking a cab and then charging higher fare on completion on trip, and when the common person complains make him run from pillar and post to get back his hard earned money from ola cabs. I humbly have presented before you all my facts and would like to get back my additional fare with compensation from ola cabs. Thanking you in anticipation.

Booked Ola Auto from no.[protected] but driver cancelled trip, Ola charged penalty to my no., When tried to waive off it, app is showing you can't do it. Even Ola Auto drivers cancels trip when payment method is through online instead they ask you to pay through cash so that they can take long route or traffic area or wait in petrol bunk and charge extra money, if we refused for cash payment they cancel trip. Whenever we call Ola support to complain they instead of talking to customer cut the call. There is no proper system to raise an issue in ola. I Want ola to waive off the money.

1. I hired ola cabs twice on 10th october '19 for commute from powai to thane wagle industrial estate, and return. For both trips, i paid by google pay. Ola kept asking for payment again and again, and in the process i ended up paying rs. 256 & rs. 267 extra to ola. I wrote mails to ola support on 10.10.19, 22.10.19, 24.10.19 & 29.10.19. Every time i received a reply that your amount will be auto credited to your account in 7 days. Now 44 days have passed and still i have not received the amount to my account.
Now, you are asking me to pay the ola post paid account dues. Please adjust the credit of rs. 267+256 from my dues of 677 and confirm the same. Then i will pay the balance rs. 154.
2. The above mentioned google pay mode was used because you had shown an credit of rs. 1000 total if google pay was used to make your payments. But this credit has not been seen / passed on. Please clarify this point too!

Sir,
On 6/11/19 made Rs 150/- OLA wallet recharge through SBI Internet Banking. Amount was deducted in my account and credited to Ola account through Ola authorized person of Razorpay account, has not recharged to my Ola account / Refund till today. So advise them to return the amount as early as possible.

Screen Shot of payment details attached.

S V Veerarajan
[protected]

Dear team,

I have booked a cab on 29th jul'19 early morning 01:56 am at jubliee bus stand to lingampally. With 456 rs one cab amount prime play - white dzire cab details deisplayed on the app and the driver (Tulasi jagdish babu) called to my registered mobile number and asked the drop details.

After revealing the drop point to driver he disconnect the call and cancelled the trip.

The ola app showing "updating new cab details", almost 15 min i waited for new cab details and several times i called to ola customer care but no response from ola.

Then i tried again (02:09) am for cab search and immediately confirmed one cab and within 3 min cab arrived. The fare not showed at the time of booking and while travel also. After my drop the bill showed as 1079 and i payed 730 to driver by cash and remaining 356 amount deducted from ola post paid.

When a cab book cancelled by driver ola is responsible for arrange a new cab in that place, but ola ignored that for arrange a cab and ola app showing as update new cab details for 15 min.

I called to customer care for this extra bill at that time only but they are ignored my requests and simply said ola backend team will call back for resolution but that never happened.

I called continuously to ola center for this extra charges but they are ignored my call and disconnected every time.

They not even tried to resolve my issue.

From last few days i'am receiving call from ola people for payment of 600 rs (Include late payment charges) and i told my issue to them but they are asking for payment first and giving warning to me as "you will face lea-gal issues and your cibil will effect".

Why should i pay the amount for mistake of a cab driver who cancelled my drop which is booked with amount of 456 rs.
If i taken that cab or ola arranged new cab in that place, i would charged only 456 only.

I'm using ola for almost 5 years but now m feeling very bad used this worst app called "ola".

Thanks in advance.

Please try t resolve my issue and i want my 267 rs[protected] which i have paid to driver by cash.

Cancelled cab details : crn [protected]
Travelled cab details : crn [protected]

Regards,
L. Kranthi kiran