Ola Cabs / ANI Technologies Complaints & Reviews

I have a cab pass active on my ola account based on which i should be riding at rs.65 flat if the distance is below 4 kms. My last ride was from my home to office which is my everyday route (3.7 kms). Ola calculated it wrongly to be 6+ kms and have charged me rs.100. I reached out to their customer service and facebook page but they are not accepting the flaw in their app.

As i rided using ola cab and paid amount in cash, but previous ride i paid using debit card, so they fixed my default method as card. But for the second ride, they are charging even i paid using my cash. Still it showing as due. As i contacted customer support they said, its not issue once again you need to pay amount.
After completing my tide itself they should not accepted my cash but they accepted. And now they are asking once again i need to pay

My point is simply this: why can’t ola include permit charges in the invoice itself when ola know fully well the permit charges for entering pondy from chennai and vice versa. Ola also know that since it is inter-city and inter-state, permit will definitely apply. Why don’t they fix it at the time of booking - in the digital fare itself? Why are ola conniving with this corruption on the part of the cabbies? It is like dealing with the notorious chennai autowallahs.
Instead of bombarding my mobile with all kinds of silly and useless messages, ola should address this problem if they are serious. Why should the customer have an exchange of words with the cabbie any more than is absolutely necessary?
Why should i as a customer have to argue with the useless and corrupt drivers regarding the permit charges? On different occasions i have paid ₹250, 300, 350 & 500 for the same destination from the same starting point! How is ola improving the customer experience by wishing away the problem? Does ola feel that it has a captive market?
Raghav

Team,

Amount of Rs 9980 is debited from my bank account on 02.02.2020 at 16:16 without my knowledge by Ani Technologies.

I received call to update my KYC & then the fraud is committed over telephone, the call recording is available with me.

Please check on urgent basis.

Regards
Arnab Paul
[protected]
[protected]

Ola driver charged ₹500 permit from Pondy to Chennai. From Chennai to Pondy the driver charged ₹300. In both cases, permit was never obtained by driver. The worst part is it is not even possible to register complaint with Ola app. It will simply say that rider has to settle with driver. Drivers in Chennai and Pondy are very corrupt. But Ola does not accept responsibility for their drivers. Ola has to be made accountable. It is a big scandal and Ola is intentionally looking the other way.
Raghav

I had travelled thro' OLA auto on 12th Nov'19 from Mulund (E) to Thane station (CRN [protected]), for which i paid the cab driver an amount of INR 77/- in cash. Now after 1month when i attempted to book a cab on 24th Dec'19, i was shown an outstanding of the same amount as exhausted from my OLA Postpaid account.
When i called the call centre to register complaint in the matter, they refused to register my complaint claiming that i am raising this matter after 1month, hence not eligible. Am surprised on 2 accounts: 1st being how an incorrect action by their cab driver by fleecing both me & OLA cabs gets negated (nullifies) as the complaint is being raised after certain period?? Secondly why should i be looking at the app even when i do not have any reason to use, as i do not have a reason to travel by cab/auto??
Only after serious insistence was i shared an interaction no.[protected]on 24-Dec-19 @ 1517hrs), by Ms. Khushboo.
To begin with since the time i have been using OLA cab service for last 4-5 years have never used any app based payment method for OLA cab service, neither believe in it. I have always paid in hard cash.
Secondly i never subscribed to the OLA postpaid services, then why was the same activated without my consent or subscription??
Irony of the situation is the cab driver must have taken money from both me (cash paid by me) & OLA (thro' credit of the Postpaid amount into his cab-driver's account), which amounts to him cheating both OLA & me, whereas i am being treated as defaulter even after paying necessary amount by cash.
Now am unable to use the OLA cab service as due to their technical issue & cheating done by their driver.
Appeal to consumer forum to address this issue & resolve the matter on immediate basis.

rgds
Hrishikesh (#[protected])

Sir, on 21.1.1219 i engaged ola service (Auto) from egmore to mandaveli. An amount of 152rs was paid by me including rs15 as cancellation chrgs. Amount reflected is /rs137. Please correct this. Regarding crn[protected] cancellation fee rs 15 wrongly charged as the driver did not respond to me even after calling him thrice. It was not my mistake. It was the sole mistake of the driver concerned. Please revert rs 15 and try to adjust this amount in my next trip.

Dear team,

This email is against unfair treatment by ola and putting our life at risk!

I took the ola drive service earlier and unfortunately the so-called infotainment system did not work. I was half of my trip & the solution given to me was to go back and drop the car & take another which may have a working infotainment system.

Later after a fight with customer support, i was reimbursed 1 k for such huge inconvenience throughout the trip.

Now, on the second hire, i realized that i should never ever go for ola self drive services...

Here is why...

Yes... God's grace! We all were safe!!
The brake failed at 60 km/h speed, we managed to pull over the car and apply aux. Such poorly maintained cars should never be given to any of your customers. This was a fortunate situation where we were able to control the vehicle without brakes.

Rsa services explained by ola was even more pathetic!!! We did not opt rsa and dropped the car to the nearest authorized maruthi suzuki garage and we were shocked to see that the brake pads were completely worn out!!!

Is it carelessness or ola thinks that we should pick their vehicles to get it repaired? If something goes wrong, who is responsible? Is this vehicle ever serviced in its 32, 000 kilometres history?

After taking all this burden and spending three unnecessary hours to get the vehicle repaired, we were really frustrated and called up customer care to ask for an extension to end the trip. Supervisor (Mr ganesh) was rude and asked us not to repeat the word 'pathetic' after providing such services. He questioned me 'why did you take the second hire when the first one was pathetic!!! We expected at least a good response from ola customer care. However, mr ganesh was again true!!!

I request ola not put a customer's life on risk!!! Maintain your vehicles and try to give more importance to customers safety!!!

1st hire registered mobile number: [protected]
2nd hire registered mobile number: [protected]

I have recently tried to recharge my prepaid phone number of jio worth inr 555 through ola money app. The number wasnt recharged nor the money got reflected in my ola account. I emailed to the number provided by ola on 26th of december regarding the same but even after 5 days i have heard nothing from their end regarding my problem. I have the e-reciept of the payment made through ola. It seems like the company is indulging in new kind of mal-practices. I sincerely wish that my problem will be looked after and resolved

I have already got rs 1295 in my wallet so why ask for post paid charges and on top of that, you are charging penalty also?? I dont want to use postpaid charges.. My wallet is good enough. I am not interested in the postpaid schema at all. And asking me for penal charges for delayed payment is preposterous. For something which i donot want to be part of why are you forcing me for the postpaid charges? If at all you have enrolled me for the same kindly cancel my enrolment for postpaid scheme.. You already have my credit card details so why should i become a party to postpaid charges? Kindly clarify.

My registered number on ola is [protected].
Today i travelled from new ashok nagar to gurgaon sector 12. Total distance is 42 km.
I have been charged rs 1078. Fare for this trip should be hardly 500-600. It is just double from the actual fare.
In this trip, i changed my location but it doesn't mean that you will charge double of the actual fare.
Please do needful.

Yesterday i take a ride himayatnagar to bhel... Before i booked cab bhel to himayatnagar the cab charges taken 530 rs... Including cancellation bill... The distance is 27 km... After return trip himayatnagar to bhel the bill is 911 rs... Almost double... I asked cab driver about bill... He said that nothing is in my hand my work is only customer reached the destination... So i want refund... Because i pay double amount...

Sir,
This is to inform you that with reference to my travel cited above crn[protected]. I have made the online payment of rs.411/- twice. With following ids
1) upi/dr/[protected] through google pay mobile app (As driver said amount not received therefore another payment made)
2) upi/dr/[protected] through qr code scanner with him.
Therefore you are requested to look into the matter and refund the excess amount of rs. 411/- paid by me
Crn[protected]
Driver name: sh. Rajkumar kamble
Vehicle type; vagonr
Vehicle no: mh14gu2146
Date of travel:10/12/2019 (From wakad to pune airport)
My name: vijay dhengre, mobile no: [protected]

I havent used any ola postpaid money and they have made a bill of rs 786 and continiuously calling & texting me to pay the same after getting so much irritation i told them i havent used but i will pay some amount and plz stop calling me.

They said pay only rs 343 and your outstading will be clear. I paid on the spot but nothing hass been cleared and still i am getting continiuos calls and the outstainding is still same.

Plz help[protected]

Crn - [protected][protected]
Booed a ride from lc road pune - rly station-en route added shivajinagar as a stop, upon reaching the app did not direct/approve the 2nd. Leg of journey, driver refused to go further and asked me to deboard. Fearing missing the train i had to give in to his demand of the primary fare of rs. 150=00 to continue to drop me to station. The faulty app plus non functional option of emergency contact - call contacts which i ve tried several times has left me frustated. Its a serious safety concern and lack of passenger concern at your end.
I ve endorsed the complaint more than 3 time to no avail.
Now my services have been stopped to make uber a bit more rich...
Propsing to reduce the fare of rs. 137=00 plus late fees from the toatl enabling me to repay the balance amount and continue the servcies.
Please take action asap.

Hi,
Recently, i took ride from jeedimetla, hyderabad to guntupally, vijayawada one way drop on ola cab and the ride crn is [protected]. The below issue is raised with ola and is followed up on daily basis but there is no response from customer service.

1. Driver is always on call causing safety issue.
2. Tolls double charge for the return as well
3. We travelled from the same pickup and destination, we are charged 1500rs more in indian currency.

Please be cautious while taking ola cabs.

Regards,
Venu

Driver name - pramod s bandiwaddar
Car no: silver tata indica ka51aa 3393

Driver refused to pick up and has not yet cancelled the pick up request made on 23rd dec 19, from varthur road, lakshminarayana pura.
I am a 70 yr old man, returning home after an eye operation. This incident caused grave inconvenience to me.

I request for this ride request to be cancelled as otherwise i shall be charged cancellation fee in my next ride.

Hai i holding ola account. Two days back my account was blocked without any reason.

I was frequent traveller.

I had sent many mails and reminders too, but no response.

This is totally unfair.

Kindly check and immediately unblock my account.

If not will raise a official complaint to concern.

Mail id: [protected]@gmail.com

Thanks

Dinesh.

Fee for your cancelled ride
Inbox
Ola
20 dec 2019, 19:48 (23 hours ago)
To me
20 dec, 2019
₹50
Cancellation fee
Crn[protected]
A fee has been charged as per our cancellation policy.
Ride details
Raja r
Mini - white dzire tour

06:28 pm in_gate, sundaram medical children's hospital-anna nagar
Cancellation policy
Cancellation fee is charged when you cancel a ride after 0 minute of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.
Click here to get a copy of your invoice. Invoice available till 19/01/2020
Have queries? Visit support for this ride.
Payment.
Paid by cash
₹50
For t&c and fare details, visit our website
Didn't make this booking? Report it
I totally disagree with you for charging me cancellation fee for no fault of mine. Actually, i got the message in my mobile that the driver cancelled the booking. I was waiting for the vehicle for more than half an hour at the entrance of sundaram medical foundation opd building (Shanthi colony) neither the driver called me nor i have seen the vehicle. Under these circumstances, how can u charge the customer when the driver has cancelled the booking on his own for reasons best known to him.

Since i had to go home early i had to book another olo cab by paying rs.221/- plus rs.50/- cancellation fee i. E. Rs.271/- paid. Hence, if the amount of rs.50/- i. E. Cancellation fee is not paid to me, i will never opt for olo in the near future.
For action deemed fit
Thanking u,
Your's sincxerely,
A. Viswanathan
20.12.19
—
Respected sirs,
The above reproduced email correspondences are self-explanatory and clear. My reply email sent to ola (From where i got the message) could not be delivered and returned back to my inbox. Hence, this complaint.

Submitted for information and remedial action.
Thanking u,
Your's sincxerely,
A. Viswanathan
21.12.19

Hi,

I booked a rental cab - crn [protected], by mistake, for cancelling my ride driver asked for end otp, which i provided.

I even didn't took the ride then also ola charged me 2033 rs. It's really ridiculous, when we call customer care, we dont get proper response, it's a wastage of both time & money, i got delayed for my meeting as well in booking another cab.

Please at least have courtesy to call back or refund the money, unnecessarily charged.