Ola Cabs / ANI Technologies Complaints & Reviews

I booked a ride on oct 21, 2019 from msr hospital. The rider cancelled the booking after 10 minutes into it and i could see he was near and he didnt call. He didnt pick up the call. When i am trying to book again, i am being asked to pay the cancellation charge rs.15. I called up customer service, both your entry level and escalation personal with no help

Crn[protected]

This is with reference to above ride which i took from airport to my home on 3rd december 2019 morning.

At the time of booking the fare shown in app was 750

Later once the ride got finished the driver app showed bill amount as rs. 1366 which i paid him in cash

It seems driver has cheated us by taking excess money.

After some time my bill reflected in mail shows amount as rs.828

I have written several mails to ola but my money is not refunded yet.

Plz help me in getting my money back nd take strict action against such cab service provider.

Await immediate action

Thanks

Mayank singh
[protected]

I had taken an ola ride on September 13th 2019. I had paid the fare INR 235 through ola money. After few days, when I tried booking a cab through ola app, it showed that rs 235 is pending. Then lot of phone calls and mail escalations happened between me and ola support but to no avail. They convinced me to pay INR 235 again for a technical glitch of their own, and they promised me to refund the amount as soon as I pay it for the second time. I did it but then also I didn't got my money back. I am attaching all the details and screenshots of the issue for your kind perusal. Please solve my issue kindly.

Ref: CRN [protected]

I had taken an OLA ride from Mumbai Airport Terminal 1 to Mulund (Home) on 15th Nov 2019 which i had booked through OLA Mobile App. While confirming the booking I was requested for a wait time of approximately 10 minutes as the cab was out side of the Airport Terminal 1. Now, since the cab was outside the airport, i should not be charged with the Airport Parking fees of Rs. 120. But in my invoice, i have been charged with the same. I would like to know why i have been charged when the cab was not parked at the Airport Terminal 1 and had to wait for the cab to arrive at the Airport Terminal 1 from outside.

I would like to have a refund of Rs 120 back in my account.

My mobile number is [protected]. You are sending everyday that I owe you money for a ride which I have taken in Kolkata. CRN[protected]. After reaching airport I had paid by cash. I have used ola outstation.The amount was for Rs. 444/- and I have paid by cash Rs. 450/-. What I dont understand is that without paying the amount your cab driver wont allow us to diembark.

Then what is all this fuss.

Your driver wont allow the passenger to get without clearing the payment.
Then how come I have to pay the money.

Clarify the same.

Lakshmi

My name is bhaskar mob. No.[protected], me and my wife are daily customer to ola (You can check my ride details of my contact no).. I have booked prime sedan on 04.12.2019 @ 8.30 am for my wife... As my wife is 6 months pregnant daily we are using ola cab for going to office. On the above date, driver deviated to the unknownroute which is very bad road condition, heavy traffic and also longest route... When she asked him to go in regular route he started behaving very rude. She tried to contact ola customer care nos. Where none of the numbers are getting answered... Then she opened the window and started screaming to go to police station... Then driver abruptly cancelled the trip and charged 222/- for just 6 km~8km drive... Finally she booked another cab and travelled 1 hour in such worst road, reached office late, paid double charges and got tired very badly in such a critical condition... If driver is good then no issues... Or else ola drive is not safe, and not economical too. Instead of giving good safety and price discounts to regular customers, it bothers for nothing once we book the ride because even if we cancel ride also we have to pay charges for them...

I took a ride from Chandigarh to Gurgaon on Dec 3, 2019. I was travelling with my mother who is 50 year old and my grand mother who is 75 year old with a fracture in her hand.

Driver was abusive towards us. He did not even spare my mother and grand mother from the loose talk. He made multiple stops during the ride at the secluded highway.

The payment has been debited from my account for the trip at 2:11 in the night screnhowever the driver got the police at my home asking for payment to be made in cash. I was asked by the customer support to pay in cash.

I was humiliated and harassed at the highet level.

I have made payment through ola postpaid. I have not received any cashback i'm call them and explaining my concern but the tell that the ticket was open.
I have issue with 3 cashback offers. Two transactions made on the same day.

I referred many of my friends to use ola money but they scolded me for suggesting me that. I can't know why they are not providing cashbacks....

I have to pay a sum of 2500 rs to ola because my ola driver told me to cancel the ride after reaching my pickup point. It was the first time i had used ola so i had not known about such penalties. The ola driver tricked me to cancel the ride because he did not want to pay ola the fee ola charges. He also charged me and my friend more than the displayed amount on the ola app.

The cab driver in question is Naved Alam, he reached the designated location picked by the Ola app. I was asked to guide him as he was parked in the wrong place, i explained him the way to reach me, and not to my surprise he explained his inability to step out or drive around to reach me.

Why are you (Ola) not available on social media in this day and age for grieviances. The website i am submitting ny complaint has a satisfaction of 2 % for over 7000 filed complaints. I do have the screen shot if the cancelled cab and i need you to show yourself on facebook and twitter and somehow find me by tagging me and explain yourself and actions of your representative (One Mr. Naved Alam).
Incase i do not get a satisfactory resolution to my complaint, i will take this further up the escalation matrix.

Regards,

Himanshu Sharma

+[protected]

Im kartheek im booked a cab suraram colony to secundrabad displaying fare rs. 272. Ok pick up the driver im not at car my relations are seating the car to going started. The next 2 mints driver cancelled the cab option.
Im seeing mobile
The driver name banoth prasad
Crn no [protected], and date 21 nov 2019 time 6:49 am

Finally reached the destination cant ola display ride and demanding money rs 400, finally take cash manually 350rs persons irritated this time.
His driver beaten my person... Take a driver action... Intimidate

I had book a rental last month from ola where the driver was to stay, unfortunately the driver didn't respond and left me all alone at 3 in the night hence i booked another ola to go home and paid duely for it, now i am being continuously contacted and harrassed tht i have to pay for the rental other wise action will be taken. My number : [protected], [protected]

A driver bikas deka, guwahati, [protected], car number as25cc 0113 booked 2 full cab bookings at the same time and then took double money from both passengers which would be actually wrong and against the rules. When we agreed before the ride on different amount after the ride he was arguing for more amount and as we were getting late for flight and that # wasn't bulging therefore we had to pay at that time, therefore its necessary to give him necessary punishment so that he doesn't repeat this in future to anyone

I am writing this as suggested by the support team from ola. There was a problem with the ride that i took on the 24th of august. The driver took the otp as soon as we got into the auto and said that he changed the payment mode to cash. Also he said that he would let us know the amount once the ride was over.

Once the ride was complete, he told us that the amount was around 850 rupees or so, which we paid him in cash. As soon as he left, i see a message on the ola app that 457 rupees were also deducted from the ola postpaid account. This was absurd and so i raised a request on the very day via support and nothing was done. After a couple of days, i had raised another request explaining what happened and there was no response.

Now i keep getting calls asking me to clear the dues and messages that this non-payment would result in further actions. Let me be honest - i don't give a damn about these messages.

I had done my part by raising the requests on the same night, even though it wasn't my fault in the first place. You guys carry on with whatever actions you love. Again, i am only writing this upon a request from a gentleman from the support team whom i spoke with earlier today and again, i only picked the call as i had time to do so, it would have just been another missed call if i didn't have time to answer today.

Replying to this mail and trying to do something about this incident is totally upon y'all now!

Driver name; m annadurai,
Tn66y4735 white hyundai grand i10
Booking allotted — otp: 5596

The driver asked me where you go, i told i want to go to near thudiyalur (Coimbatore). At that time driver deny because the drop place not geting frequent trip. Driver was cancell the trip. How can i bare the cancellation amount this is not a my mistake.

I bought a pass today.. There were no details about t
It that says pass can't be used for later rides, and when i ask the customer service to cancel it they say they can't do it.
I can't do it either.
They say read terms and conditions.. The terms and conditions links are broken..
Pathetic service and cheats.
Please act on these day light robbers

Sir,
I requested you to unblock my ola account
Mobile no.: [protected]
Email : ashraf. [protected]@gmail.com
I don't know why my has been blocked
This has happaned of about so many time
I think when i was using ola cab on my browser then this will happened, when i was filling my account resistered number then suddenly that was happen
So, i requested you to unblock my account
Your faithfully
Umar

I have taken a ola outstation ride and i have done its payment through phone pay and it was successful but in ola app it doesn't get reflected do i have to pay cash to the driver. I called ola customer executives dozens of time and received mails from them but nothing is happening. Everytime in the mail they say amount is credited between 5-7 working days but now it's been more than a month and nothing has done by ola and i haven't received my amount back.

His name is vikram jit singh maruti suzuki swift pb10ft 5776
He denies my request to pick up after booked cab. Wat the # is it. I never expect this from ola services. Common just take a action against these type of drivers. I m complaining from ludhiana punjab my booking time was 9.45 pm. And main thing is that he don't know how to speak with a customer his way of talking style is so weird plz i request u ola just take a action against him. He don't have rights to talk vid customer in that way the reason is he just not be able to find the location and he behave like this. This is not the right way to talk with your customers. His mobile no. Is. [protected]
I hope u take a action against him
Regards
Sheenz

Recently my father travelled by ola share. Even though the payment was using ola postpaid money driver took rs.256 from him. Even though we argued that from ola post paid the payment will be done. He kept on fooling my father. And when i called him, he argued that he is right.
I'm really dissappointed about this. As of now 256rs is considered as ola postpaid in the app. And the guy kept on fooling my father from the time he picked my father from yelahanka. And he said if the money is not given he may leave my father on the way.
And for your reference my father just asked the driver for confirmation what is cost of the ride at the begining even though he knew it would be ola post paid. And driver took this as advantage. And even after explaining the driver in the middle of ride (By me) he continuosly argues.
How dare he would say this?
I have attached below screenshots for your reference.
I have reached to customer care. Got a very late response. (After 2 months) and the response is that: they are asking me to pay ola post paid and they will refund the money back to ola wallet.'im regular customer to ola and always enjoyed the ride. But this is really disappointingi don't want to use ola service anymore. I stopped it. But customer care doesn't stop eating our head. And kept torturing us. I get so many calls from ola customer care for pay the bill but they hardly answer the question for 30 seconds and all of a sudden they cut the call.. And when i call back again disconnect the call. One of that number is :[protected].
Need justice. So filing a complaint.