Ola Cabs / ANI Technologies Complaints & Reviews

On 29th oct 2019, i have booked outstation ola cab (Crn[protected]) from ahmedabad airport to anand. At the time of booking expected distance 85 km and estimated fare for this ride was shown 990. With regular shortest route i have reached at my destination place. After completion of my trip the generated bill was rs.1660 with 138 km. I asked to driver then he told asked to ola and i called to ola customer service for this wrong bill and wrongly addition of extra 53 kms.
As per the this issue i have registered a complaint (Ticket[protected] regarding wrong billing (Extra km charging), after several time follow up with support team case is still pending. Customer team didn't responding properly and case resolution services is pathetic. This was my official trip so its my humble request to help me to resolve the issue and reimburse the extra charged mony and give correct invoice with actual km.

Regards
Alok pratap singh
[protected]

Sir, i have booked ola cab at 7.17 pm today. Driver called me and i refused to give him the destination details.

His language is too bad and shouting at me with bad words.

Pls don't encourage such drivers. His name is siju t. K.
Car no. Kl 58 n 558

Regards
Manesh
[protected]
[protected]@gmail.com

I had flight on 24-oct-2019 at 18.45 hrs from Guwahati to Kolkata/raipur and i booked ola cab at 16.10 hrs for dropping to Guwahati Airport. ola cab came to my house asked for destination and asked me to bring luggages. when i entered inside my house, surprisingly he cancelled the ride without informing us. we were continuously searching for him. I was frustrated and puzzled later i booked another ola which came at around 16.45hrs (approx) but finally i missed the checkin by 5 mins.

i missed my flight and was forced to book alternate flight on[protected]. All these cost me around 31000/- for which only ola is responsible. I was in state of shock.

Why should I suffer when the fault is at Ola's end? Why should I bear the loss of money for booking a new flight of 31k, loosing my entire day, missing the event at raipur? I was having the terrible pain of my life?? I will post in Twitter for this complaint. I will also take facebook now to describe this issue and spread this pain and what you have done this so far?? Attached is the missed flight ticket and the new booked ticket for your reference. Let me know what more information you would need to give the compensation and refund my loss?

i lodged complaint thru ola app calling for compensating the expenses incurred on flight and local conveyance for which ola gave positive response and said seniors will contact me but after few days when i contacted ola again, i was told that no such request has been registered.

Once again i request ola to reimburse me the expenditure otherwise i will be forced to lodge complaint with appropriate authority.

Missed flight pnr YFX3K Transaction id [protected], aur india

New flight PNR : UIHQQZ, INDIGO

Flight cost 29200/+ 1800/- conveyance charges

regards
s k verma
[protected]

Yesterday i booked a share cab from hadapsar, pune at start of magarpatta road, it hub. I have purchased a ola pass for 15km where charge should be 149/-, balance at normal rate. This was first time i was trying this utility. I was told pass not required, as lower fare billed. My travel length on map showed 22km. Ideally it would have been 149+ (7*6=42)+ taxes+ estimated time charges. The invoice was for 390/-. Immediately within 2 minutes, driver got second pickup 2km further back from my location, going 5km less than me, i. E. Travel length 17km. He was charged 190/-. What kind of pricing is this. Illogical, looting, totally skewed. Assuming driver doesn't not get any ride, initial estimate is ok, but at end of ride when he has picked up and dropped for more people the estimate should have reduced, or all should have been charged at same rates. I paid more, spent more time on the road. It's like they charged me to give them a ride. Driver was paid 390+190+135+100=815/-. He claims that he got only 150/- rest was taken by company. Looters. Bad hr policies. Bad mrtp practices. Bad rto practices. They are breaking so many rules and laws.
I called up customer care twice. First of all they are very personal in their address. No mr. Miss. Sir, madam. Direct first name. Then after explaining same thing thrice to first level, he repeated same rubbish, company policy etc. When i asked for next level, it was like i was asking for higher level of rudeness.
I hope there's some sane mangement level person who will answer me here. Not quietly without resolution, tag this complaint as resolved like other complaints.

Hi ola team,

Cab driver, he is driving so badly on upal rode.. And he highted with us.. I asked his owner mobile number, he said, i am the car owner.. I am not care any one who did you make complaint, go and give the complaint he said, then i took a photo of cab number. Pleas take a nessary action to him.

Cab numbe : ts10ub5980. His cab number.

I booked an ola rental cab in gurgaon for 2 hours / 20 kms.
We used the cab for traveling exactly 20 kms over 2 hours and 10 mins. However, i was shocked to see the final bill of 33 kms.

We traveled from point a to point b, stopped at point b for 1 hour and then traveled to point c (Total distance of 20 kms). To my surprise later, the driver drove for 13 kms at liberty during this 1 hour stop (Possibly ferrying other passengers for extra money), and even crossed a toll point of rs 100.
Even after reporting to ola immediately, no response has been received from ola for over 5 days!

Ola complaint ref number : #[protected]

Yesterday's night on 1st november 2019,
Ola cab driver was rash driving. Signal was red still he tried to break the signal and hardly managed to control the taxi as one of the two wheeler guy came front of him. And this taxi driver tried to slap him even after his own mistake. This is not good behaviour and driving manners.
I want quick action needs to be taken against this ola driver. Vehicle number: mh12 nx 9677.
Incident took place at satara road, near city pride, pune at around 10pm

I booked an auto for my daughter on 02.11.2019 from our home in bhubaneswar to her college
The app showed that the driver was arriving and at a distance of 3 minutes but even after 10 minutes he didn't arrive
When i called him he was very arrogant and talked rudely and said you don't need to go anywhere, cancel the ride.

This has happened 2nd time
The ola auto drivers in our city are very rude

Hi,
We had booked a ola outstation cab on 23/10/2019, from indirapuram to binsar. We received a message saying we will get a confirmation of the car details 1 hour before the travel time. At 10.30pm we received a call saying that we have cancelled the car booking which was not done by us. So we booked the cab again for 4.00 am in the morning and again received a message saying will get a confirmation by 3.00am. At 3.00 am we again received a call and message saying we canceled the cab. We kept on booking but it kept in cancelling. Finally one guy confirmed his details are below:
Riding in an ola outstation driven by shahib ([protected]). Otp: 9474 is needed to start the ride after boarding the cab. Share otp: 1313 at the end of your ride to get your final bill amount. Track the ride here: http://olacabs.com/track/23f1bjrd9o

So the amount to be paid is rs. 14500/-

We kept paying him petrol chargers inbetween and also food. (Rs. 4000/-) when we finally came back we had to reduce this 4000/- which we forgot too, in a fraction of a minute we realised and he was not reachable not picking calls etc.. When we complained ola we have not got a favorable response. We tried reaching him again he said he will come and pay cash. But he dint come. He said that ola has debuted from his salary. Could you pls confirm on this??? I had asked him to send a snap shot of the same which he is not sent still!!! There is no assurance from either of them? What are we suppose to do???

At 5.41a. M booked 1st cab to faridabad at fare of 386/- which was cancelled by driver thus have to book 2nd one which i choose to book from my wife’s number and it was cause 2ce the fare of previous ride. Unfortunately with no other option have to book 2nd ride at 618/-. Ola is clearly fooling all customers by increasing rates as per their convenience.

Booked pune to mumbai ola cab on the 29th oct 19 to leave pune at 16:00 hrs.
Confirmation received at 11:46 promising that the driver details will be sent one hour prior to departure time.
Driver and vehicle details were shared at 14:54 hrs.
Call received from ola (+[protected] at 14:58 hrs informing that the driver has cancelled the booking and would you like to make a fresh booking. Immediately rs 150 was debited...

Yesterday 30- sept - 2019 i booked ola for rental from revati nagar to itwari railway station nagpur well in advance at 4:00 pm and trip at 10:30 pm.
As per your protocol drivers details are sent 10 min prior to trip. I didn't receive any driver details at all and on 11 th hour i had to make alternative arrangements.
This is the 2nd time i had problem with rental services. Either you improve it or stop this type of service. It creates lot of anxiety on 11 th hour

Dr. P. T. Wakode
31.10.2019

Kindly change my incentive scheme. Because none peak hours iam getting around only 11 rupees per kilometers.

In bangalore auto rickshaw meter rate 13 rupees per kilometers.

Ola give me for sedan car only 11 rupees.
Now tell me how can i maintain sedan car 11 rupees per kilometers rate.

Government approved sedan car in city 24 rupees per kilometers.

Ola cheating for all drivers...

I reached to Delhi Cannt by train from Bikaner in early morning. I booked a Ola for Delhi Airport to catch my flight to Kolkata. I booked the OLA on 20/10/19 at 6:42 AM. I missed my flight due to the unhuman behavior of the driver. I told him my urgency. He replied that I have to cancel it and I need to give him cash. I denied because I have Ola money in my account. Then he started driving so slowly that I missed my flight for just 5 minutes. When I reached check in was closed before 5 minutes . So sad experience to me. I waited for full day and took another flight with high fare. Please do the needful.

Hi team,

Myself joshnaa yarassi booked ola ride on oct 21 and gave cash to driver, bill amount was rs 92. But yesterday i got message to clear dues of 92 rs. Already i have paid bill through cash then why should i clear now. This is the second time its happening for me.
I have given 92 rs in cash form. But how come it is asking to clear dues. This discrepancy is very irritating to us.
Request you get it resolved. If not please let us know the next escalation level.

I booked a ola cab for my day who is 65 years old, initially driver refused to come at pickup point so i have to drop him at place where driver forced us to. Later on he left my dad stranded on road by lying that your son is calling you on the other side. When my dad got out he ran away.
Later on when i registered a complaint at ola customer care, they said they will take internal action against the driver, when i asked them will get any follow up on this action, they straight away refused it. When i asked them to book a can for my dad who is still standing on the middle of the road, they refused that also by stating we don’t have any compensation policies for harassment done to senior citizens in their ola # cabs.
When i told them i will file a complaint against your company and inhuman behaviour done with my dad the blatantly replied “ you can do whatever you want to”
Please help in taking action against this unsafe cab providers otherwise they will keep harassing customers like this

Hi ola, i have joined as partner on aug 19, 2019 and surrender the ola leasing car on[protected] at chennai ola bd office ekkatuthangal. I have paid rs.13, 000/- for joining rs.2000/- for address verification and balance rs.11000/- as deposit amount. As per process i could not do this job for 60days and more due to already i got spinal problem for 6months then now suffering from leg nerve sprain so unable to continue this job with tata indica car. But the deposit amount is not refunded for 33days and i explained my position also not coming forward to refund the amount which is very sad and difficult to loose my money which is also helped by my friends. Hope you all understand and refund the balance deposit amount and do the needful at earliest.

Thanks & regards
Rajendraprasad
[protected]

Hi team,

When i was booked ola micro cab from new delhi to abul fazal it shown 188₹ to complete the trip. After completion it is charged amount ₹441 with 200 tole tax and fare.
I was used ola postpaid money for the auto payment and got this amount ₹441 which is totally cheated from ola side, request you to check and provide me the actual bill for the payment.
I will not pay any toll charges and extra amount which is not shown at the time of booking. Also attached the receipt of the payment.

Location address:

Cab starting time: 07:44 am new delhi railway station parcel office, ajmeri gate new delhi delhi india
Cab end time: 08:25 am n block main road, part 1 abul fazal enclave, block m, jamia nagar, jasola, new delhi

Bill details:

Base fare ₹45 distance fare first 8 km ₹48 next 12 km ₹84 last 2.3 km ₹25.3 ride time fare for 42 min ₹50.4 fare decrease -₹37.91 ride fare ₹214.8 state tax/mcd* ₹200 taxes ₹26.32 total bill (Rounded off) ₹441

Today on 27 october 2019 i have booked a car from my residence which is near to kalkaji head post office, delhi from my ola app around 13:15 timing. The driver was not the one who was displayed on the ola app screen. I was in a hurry to reach the hazrat nizamuddin railway station so i had not asked any question. I was travelling with my mother, my wife and my 11 months child with some luggage. The driver was looks like a drunker in the first instance. I told him the way towards my destination but when i was near about my destination then the driver turned into other way. I asked him many times that why he had changed the way but he had not given any reply. Then i warned to call the police then he stopped the car. Afterwards he was arguing with me and dropped me and my family very far from the railway station.
Kindly take the serious action in this case for misbehaving with the ola cab customer and defaced the ola cab services. It is also requested that kindly inform me about the actions which you will take in this case.

Ola cab crn no. [protected]
Car model:- prime sedan-white dzire
Complainant:- chandan prasad
Mobile:-[protected]
Email:[protected]@gmail.com

I left my belong at the cab and i call the diver immediately and the cab driver told me the he have move out even e is near by, and i call him back repeatedly so he answered my call and told me that he will come back at my location by 12:00od night. I have waited till 1:00 am i haven't sleep yet and i call him at 5:36 am again and he ask me to for my location i have sent him 2 time and he told me that he will delivery by morning but he that he does not show up and he told me back that he will delivery by evening. I call him back in the evening but his answer was that he was too tired to deliver my package (My belonging) since he was traveling. (I can understand that but i don't like his attitude the way he lie). I call back in the evening around 7:30 pm and he ask for my address and location i've sent the details and ask me to meet at a given location so that i can get back my location but he did not sent any. I tried call him but he doesn't show up and doesn't not provide any details, but instead he asked me to go to noida office (Why should i go since he have my belonging).
I have call him today more than 15 times but he doesn't pick up my call or show up.

Cab no - 8571
Diver name. Vipin kumar
Micro white xcent