Ola Cabs / ANI Technologies Complaints & Reviews

On 3 november 2019 my friend booked a cab from yamuna bank metro station in the morning. After sometime the driver cancelled the ride and reached him. He came and said that where he wants to go he just give the fare that ola is showing. He would be taking that amount only. As my friend was not well so he agreed thinking it's same. On reaching the destination my friend made the payment of rs. 800 in the car only through paytm but as he was not well the driver helped him reach my room where he became unconscious. The driver called me outside and said that he has not given me money. As my friend was not conscious i could not ask if he has given the money or not. So i gave him the same amount of money of rs 800. But after a while my friend woke up and asked me what happened i told him that he asked me for money. We asked him to give back the money but he denied and ran away with his car. Car number is dl1zc5055 and driver name is bilal ahmad

I boarded ola on 1st november, i have attached the required details about the same. After getting down from the cab i realized my phone is not with me along with air force dependent card. I called back my number after 10 mins. It was switched off. I called the driver he kept rejecting my calls. Then i lodged complaint about it in ola support then he received the call. I have lodged an fir about the same. Have mailed ola security requesting...

I am really disappointed with the Service I have been following ola support team from last months regarding the extra money which was charged during my ride.my registered number is [protected]. I have booked cab from hinduja hospital to bhayander on 3rd Oct 2019 and during ride i have made payment of 539 through card but when my ride completed i was charged by cash also and amount was 589. I have called so many times for your support team and they said simply one sentence your money will be credited in 5 to 7 days. I wanted to know weather from 3rd oct till today 5 days are not complted? This is ridiculous. I have attached my statement in this mail, have a look and refund my money as soon as possible.
If no action is taken i'll report the same on consumer forum

I had prescheduled ola, as i had a very important appointment. I received a call from the driver (Ramesh d naik-crn[protected] mins pior to the scheduled time. He informed that he would pick me up within the scheduled time. After waiting as he did not reach within the time specified, i called him up again. He spoke a bit rudely telling that he was waiting for me (Wn he was not waiting) when i checked and couldnt find him, tol me that he is on his way to pick me up. I kept waiting for half n hour and tried calling him. But he kept disconnecting the call. As a result i could not make it to the appointment on time, hence was cancelled. The driver could have atleast been courteous enough to inform that he would not be able to pick me up or that he would be late... I would have made some other arrangement. I tried calling customer care from app, bt its engaged 24/7. So i called up the driver askin for customer care number, he told me to call 121 (Airtel cust care no). And tried convincing me that was the ola customer care number.

I had prescheduled a ola cab. The driver called me 15 before the scheduled time and informed me that he would be there within the timeas he did not arrive within the time, i called him up again, he answered saying"am waiting for u"when i checked he had not arrived i told him so. He told that he would reach within few minutes. I kept waiting, after half an hour, i called him but he never picked the call., he would cut my calls. The customer care ws not responding either. Finally o cancelled my ride... I could not make it to my appointment. The ola people would charge for the bext ride for cancelleation. I am so saddened. The driver should have atlesst had the courtesy to inform dt he would not be able to pick me up. I would have made some arrangement. I lost an important appointment because of his reckless behaviour.

On 23 oct 2019 i pre-booked an ola cab scheduled for starting at 7.00 p. M. From my dombivli residence to panvel railway station, to board the train, pune ers superfast express (22150) at 9.20 p. M (Alongwith my husband).

Ten minutes prior to the scheduled time, i got intimation of driver assigned with contact details (Crn [protected]). But when i started calling the driver from 6.53 p. M. He did not turn up and refused to come for pickup and asked me to cancel, and not to call him, and take any other vehicle, by the time it was already 7.08 p. M.

I booked this ola cab, to board the train, pune ers superfast express (22150), at 9.20 p. M. And you can understand my mental condition. I tried to book another ride, but i was unsuccessful.

In parallel i got a cab on uber and by the time we started the journey, it was already 7.30 p. M. The traffic was very heavy and the decent uber driver put all his best possible efforts to leave us at panvel railway station in time to board the train, but could reach only by 9, 35 p. M. We could travel by the train only because of his sincere efforts and delay of the train arriving at the panvel railway station.

What do you propose in case we missed the train because of your ola driver’s last minute cancellation? He did not even bother to inform me that he will not come to pick us up? We are on specific purpose travel and everything gets cancelled like this? What about the wastage of money of tickets booked and the ola cab charges? What about all the various arrangements done by us for the travel and losing to attend the scheduled programme? How can you compensate all these?

If the booking is done to specifically board a train or flight and such things happen, what do you do towards this behaviour of your drivers? What is the responsibility and guarantee from your company towards the customer?

I want to mention that there have been many incidences of last minute cancellations experienced by many people whom i know, and this is very serious, please understand.

Please take necessary steps towards the above.

Savitri unnikrishnan
Dombivli
Mobile : [protected]

I had an urgent situation in my office and had to reach there asap. I booked two cabs from ola and both were disgustingly irresponsible.

The first driver immediately called me up and asked where am i going. Then he asked me if i’m paying online, i said yes, then he uttered “not possible. I don’t take online payments early in the morning”. What??? Really ola???

The second driver came to location in around 20 minutes. Before asking for otp, he asked for the destination and ruled out the chances of ride. He didn’t request, he almost asked me to get out of the cab. Extremely misbehaving. I told him i’ll complain to which he mockingly said “do it, doesn’t matter”. Does ola do anything about such incidents?

I called up customer care and told them about the second driver. They told me that they’re acting against the policy, we’ll raise a complaint and eventually his rating will down. What the hell!!??? You’ll pull down the rating, that’s all you can do when they go against your policy??? I doubt they do anything at all because otherwise how could the drivers be so fearless. This never happens in uber as the company takes immediate action.

I feel sorry to say that uber will rise way above ola because ola is an indian company that completely lack ethics.

For the second driver, if you can do anything at all, suspend him for a week may be so that they follow your policy with some seriousness. As a customer i want know what action you take. I lost my half an hour in an urgent situation. I deserve to know what you do. It cannot be your internal communication because i don’t trust you guys at all.

I need you to take action against the driver. My name is achin kumar and my registration is using the number [protected]

The ride’s crn is [protected]. Driver’s name is mukesh kumar

Here is crn [protected]
Driver name damodar singh

How to elaborate more could u plz explain i already called ola and explained to the lady who was on the call... I charged more than expected fare for the same distance i travelled already with ola and paid not more than 118 rupees... That day when i booked ola estimated was 117 and reached home driver took 258 that’s too much... If its busy time or something it should be shown in the estimate when i entered address that time it’s showing 117 than when i reached home driver said 258 it’s too much it’s like looting customers without any reason... Shows something when booked taxi when reached home fare is high how come i understood if i took another route or something for the same route i travelled to hospital to gtb nagar and paid the same amount whatever shown when i booked also sending u those receipts when i travelled... I travelled many places always when it’s peak time it shows in estimate... But this time shown different in estimate and charged highest amount that’s looting...
Also sending you screenshots travelled same distance same place before and what was the amount paid... Refer that receipt as well... If i knew going to be this crap and have to pay high amount i should prefer another source riksha or auto...
Check bloody receipts with bill amount paid for the same distance...

Hi

I had already paid my dues for ola postpaid of ₹6054 but the app is not showing any update and i am being asked to pay again!
If this isn’t frustrating enough to add to that there is no way at all to contact ola.
The app does not give any option to file a complain for any issue related to postpaid payments. How is the customer even supposed to contact the company?

I was charged twice for a single ride. Through ola postpaid and cash also. When i booked my ola ride in early days of September, i waited for 20-25 minutes to get a cab. Finally i got one. As usual, always, i selected Ola money. When the driver arrived at my pick up point, he denied saying he would only accept cash, and not through the wallets. As already i waited for almost 30 minutes, i did not want to cancel it and rebook. So, i called ola customer care and explained them the same story. One gentleman from the Ola customer care, asked me to call back and inform once the ride is completed. I paid the ola driver in full cash and called the customercare as suggested by the gentleman. He said, we would process your refund in 48 hours. I waited and waited. In return i was asked to pay the ola postpay, and every week, the interest amount is getting increased. On enquiring the customer care, they understand the issue and promised me that the issue would be solved in 24 hours. And everyday, I get a reminder of the payment to be made. They trust their drivers more than they do the passengers. I would never go for post pay. Please help me in this issue. This is the second time I'm facing such issue. First time I did not compliant and paid the balance. Second time, I called them and they agree that the call records are available but still I am being asked to pay

I had booked ola cab (Crn[protected]) from biju patnaik airport for 8 hrs/120 km package. I was told the estimated fare would be approx 1500/-. But i have been charged for 163.33 km and 8.22 hours whereas i travelled 117 km and for 7 hrs 14 min. I can share the invoice if required. I ended up paying 1885/-.

Also to add i had booked ola (For the same package) the previous day from delhi (Crn[protected]). The estimated fare shown was 1400/-. This booking was cancelled by the driver at the last moment when i landed at the airport.

On 29th oct 2019, i have booked outstation ola cab (Crn[protected]) from ahmedabad airport to anand. At the time of booking expected distance 85 km and estimated fare for this ride was shown 990. With regular shortest route i have reached at my destination place. After completion of my trip the generated bill was rs.1660 with 138 km. I asked to driver then he told asked to ola and i called to ola customer service for this wrong bill and wrongly addition of extra 53 kms.
As per the this issue i have registered a complaint (Ticket[protected] regarding wrong billing (Extra km charging), after several time follow up with support team case is still pending. Customer team didn't responding properly and case resolution services is pathetic. This was my official trip so its my humble request to help me to resolve the issue and reimburse the extra charged mony and give correct invoice with actual km.

Regards
Alok pratap singh
[protected]

Sir, i have booked ola cab at 7.17 pm today. Driver called me and i refused to give him the destination details.

His language is too bad and shouting at me with bad words.

Pls don't encourage such drivers. His name is siju t. K.
Car no. Kl 58 n 558

Regards
Manesh
[protected]
[protected]@gmail.com

I had flight on 24-oct-2019 at 18.45 hrs from Guwahati to Kolkata/raipur and i booked ola cab at 16.10 hrs for dropping to Guwahati Airport. ola cab came to my house asked for destination and asked me to bring luggages. when i entered inside my house, surprisingly he cancelled the ride without informing us. we were continuously searching for him. I was frustrated and puzzled later i booked another ola which came at around 16.45hrs (approx) but finally i missed the checkin by 5 mins.

i missed my flight and was forced to book alternate flight on[protected]. All these cost me around 31000/- for which only ola is responsible. I was in state of shock.

Why should I suffer when the fault is at Ola's end? Why should I bear the loss of money for booking a new flight of 31k, loosing my entire day, missing the event at raipur? I was having the terrible pain of my life?? I will post in Twitter for this complaint. I will also take facebook now to describe this issue and spread this pain and what you have done this so far?? Attached is the missed flight ticket and the new booked ticket for your reference. Let me know what more information you would need to give the compensation and refund my loss?

i lodged complaint thru ola app calling for compensating the expenses incurred on flight and local conveyance for which ola gave positive response and said seniors will contact me but after few days when i contacted ola again, i was told that no such request has been registered.

Once again i request ola to reimburse me the expenditure otherwise i will be forced to lodge complaint with appropriate authority.

Missed flight pnr YFX3K Transaction id [protected], aur india

New flight PNR : UIHQQZ, INDIGO

Flight cost 29200/+ 1800/- conveyance charges

regards
s k verma
[protected]

Yesterday i booked a share cab from hadapsar, pune at start of magarpatta road, it hub. I have purchased a ola pass for 15km where charge should be 149/-, balance at normal rate. This was first time i was trying this utility. I was told pass not required, as lower fare billed. My travel length on map showed 22km. Ideally it would have been 149+ (7*6=42)+ taxes+ estimated time charges. The invoice was for 390/-. Immediately within 2 minutes, driver got second pickup 2km further back from my location, going 5km less than me, i. E. Travel length 17km. He was charged 190/-. What kind of pricing is this. Illogical, looting, totally skewed. Assuming driver doesn't not get any ride, initial estimate is ok, but at end of ride when he has picked up and dropped for more people the estimate should have reduced, or all should have been charged at same rates. I paid more, spent more time on the road. It's like they charged me to give them a ride. Driver was paid 390+190+135+100=815/-. He claims that he got only 150/- rest was taken by company. Looters. Bad hr policies. Bad mrtp practices. Bad rto practices. They are breaking so many rules and laws.
I called up customer care twice. First of all they are very personal in their address. No mr. Miss. Sir, madam. Direct first name. Then after explaining same thing thrice to first level, he repeated same rubbish, company policy etc. When i asked for next level, it was like i was asking for higher level of rudeness.
I hope there's some sane mangement level person who will answer me here. Not quietly without resolution, tag this complaint as resolved like other complaints.

Hi ola team,

Cab driver, he is driving so badly on upal rode.. And he highted with us.. I asked his owner mobile number, he said, i am the car owner.. I am not care any one who did you make complaint, go and give the complaint he said, then i took a photo of cab number. Pleas take a nessary action to him.

Cab numbe : ts10ub5980. His cab number.

I booked an ola rental cab in gurgaon for 2 hours / 20 kms.
We used the cab for traveling exactly 20 kms over 2 hours and 10 mins. However, i was shocked to see the final bill of 33 kms.

We traveled from point a to point b, stopped at point b for 1 hour and then traveled to point c (Total distance of 20 kms). To my surprise later, the driver drove for 13 kms at liberty during this 1 hour stop (Possibly ferrying other passengers for extra money), and even crossed a toll point of rs 100.
Even after reporting to ola immediately, no response has been received from ola for over 5 days!

Ola complaint ref number : #[protected]

Yesterday's night on 1st november 2019,
Ola cab driver was rash driving. Signal was red still he tried to break the signal and hardly managed to control the taxi as one of the two wheeler guy came front of him. And this taxi driver tried to slap him even after his own mistake. This is not good behaviour and driving manners.
I want quick action needs to be taken against this ola driver. Vehicle number: mh12 nx 9677.
Incident took place at satara road, near city pride, pune at around 10pm

I booked an auto for my daughter on 02.11.2019 from our home in bhubaneswar to her college
The app showed that the driver was arriving and at a distance of 3 minutes but even after 10 minutes he didn't arrive
When i called him he was very arrogant and talked rudely and said you don't need to go anywhere, cancel the ride.

This has happened 2nd time
The ola auto drivers in our city are very rude

Hi,
We had booked a ola outstation cab on 23/10/2019, from indirapuram to binsar. We received a message saying we will get a confirmation of the car details 1 hour before the travel time. At 10.30pm we received a call saying that we have cancelled the car booking which was not done by us. So we booked the cab again for 4.00 am in the morning and again received a message saying will get a confirmation by 3.00am. At 3.00 am we again received a call and message saying we canceled the cab. We kept on booking but it kept in cancelling. Finally one guy confirmed his details are below:
Riding in an ola outstation driven by shahib ([protected]). Otp: 9474 is needed to start the ride after boarding the cab. Share otp: 1313 at the end of your ride to get your final bill amount. Track the ride here: http://olacabs.com/track/23f1bjrd9o

So the amount to be paid is rs. 14500/-

We kept paying him petrol chargers inbetween and also food. (Rs. 4000/-) when we finally came back we had to reduce this 4000/- which we forgot too, in a fraction of a minute we realised and he was not reachable not picking calls etc.. When we complained ola we have not got a favorable response. We tried reaching him again he said he will come and pay cash. But he dint come. He said that ola has debuted from his salary. Could you pls confirm on this??? I had asked him to send a snap shot of the same which he is not sent still!!! There is no assurance from either of them? What are we suppose to do???