Ola Cabs / ANI Technologies Complaints & Reviews

I had a link from ola from ola for ola postpaid because of odd even, i thought it to be a good option without knowing i clicked on it. Just imagine they have raised the bill and asking me to pay money. I am asking to deactivate ola postpaid. They are not listening. They just reply the email saying that you have not responded so we are closing the case. I am willing to pay for my traveling but not for clicking the link. I think ola post paid is just a cheat app. Is there anyone who can help?

We took an outstation ride from trichy to woraiyur (Temple) on oct 27th but after completing ride, the driver forced us to pay cash in hand. We tried to customer call with a registered mobile number,. It says busy from that time onwards to till today so we paid, again today i received an invoice from ola saying that olamoney postpaid is now due

Amount due:

₹1281.00
Clear dues

Am keep calling customer care but am not able to reach out to them.
(Note: before the ride, we spoke to customer care from the same number, that it was reachable.)

If i dont get a proper response from ola, surely we will escalate as an issue. We prefer people not to use ola forever.

I booked ola outstation on 22 october for schedule ride at 6:30am on 26th oct (Charges were around 3700). From delhi to harewali uttarpradesh. I got informational message that your ride has been cancelled due to unavailability of cab at 26th oct at 5. Am. I booked the cab as soon as i got the message i booked the cab and cab was provided to me at cost of rs. Around 4100. I raised a complain regarding this please check.
I took the ride (Crn [protected]) and charges were applied around 5200 which were unacceptable. I checked it and got to know that ride time was provided to me was 2 hours with 75 km ad extra distance charges were applied 2730 and additional time was 500. I did not get this information at the time of booking cab.
If distance between vasant kunj, newdelhi to harewali, uttar pradesh is 220 km with travel time around 5 hours showing on google map then why ola provided only 75 km with 2 hours?? Ola is cheating to its customers and making them fools as these details are hidden and applying extra charges later ride

I took a ola taxi ride from delhi t2 airport to nibscom, sector 62 noida on 10 nov 2019. Taxi fare was rs 909. I paid vide credit card. Since the drivers mobile showed to be paid in cash... I paid cash but my card was also debited for the same amount. Pl arrange for immediate reversal of my credit card debit of rs.909.
Reference no crn[protected] dtd 10 nov 2019... Driver name bant singh..
.. Anita

When we do cancel a ola auto/cab they deduct money from our account and when the driver cancels it directly after accepting the customer should be paid money from them?
This has happend more than 30 times with me but i dont get any money? The driver waits for the call and once we call they are eager to understand where the drop is and after listening to it the drop they cancel the trip?
This happens with every common man? This should be avoided and stopped on immediate basis or else no one will believe these kind of online cab services?

Yesterday (8 nov) i had auto ride from nagasandra metro station to sidedhahalli at around 6 :40pm. Estimated fare was showing 65 rs but after the ride, fare was showing 98rs. How can the fare increased so sudden without any information. Atleast it should have shown before in the estimated fare. The route was same used, didn't take any longer route. I use ola auto daily for same place but only yesterday it was charged more for me. Also i didn't do any cancellations also, how come the ride fare is so much except for that day.

Highly disappointed with the ola auto driver's behaviour, i had booked an ola auto and got a call saying he has reached the location where as he was 1km away, i guided him to reach the location and told him to give me a call but didn't get a call. Upon calling him his impolite way of talking pissed me off hence had to cancel the ride but he reached my location and yells at me saying 'i[censored] don't stand on the road do you expect me to come to your bedroom' is this the way a person talks to a girl? He was standing on the road n fighting for 5mins.. I request the concerned to cancel his association with ola to improve customer service. This is just not acceptable and no one can talk to anyone this way. I hope necessary action will be taken

I have booked a cab on 07.11.2019 from apollo hospital, main block, creams lane chennai, and the ride started by4.14pm and completed by 4.59 at my destination. The estimated fare shows in the app. At the time of booking as rs.168/-only whereas after reaching my destination the fare shows rs.256/-.
I have verified your bill you have charged ride time fare for 96 miniutes as rs.120/-. Kindly verify your clock. I have reached my destination within 45 minutes, and immediately informed the same to you. But till such date no response from your end. Kindly refund the excess amount collected from me.

Today morning around ur Ola cab driver Whose no. HR 55AC 2725 hit my honda amaze from behind at IGI T3 departure Delhi. After he misbehaved with me and my father. Our flight was just abt to miss. I want my car to be repaired as soon as possible so pl. contact me and provide fund for damage else I have to register a police complaint against Ola and it’s driver.

I booked a cab for gurgaon today but their third class, unruly, out of control driver didn't reach my location made his phone unreachable and cancelled my booking and on top of that this third class unreliable company put a cancellation charges on me despite being ashamed and sorry on such disgraceful act this caused great inconvenience and mental discomfort to me and i list all trust on this third class company and will never use it again

Dear ola cab team,

I have transferred the money 298/- on 25jul 2019
Copy attached transactionn id (Ola-ompp[protected]ic-bas1954) and money has been deducted from my account details are
(Ecom pur/pay.WWW.OLACA/GURGAON/250719)
Since july 2019 i have received a msg from ola and team for clear the dues, which is i have already cleared.
Kindly stope the msg and do the needful.

Thanks,...

Issue is with sharepass
According to ola sharepass will be applied automatically

But it never happened.
We can see fares are higher than normal
On the same screen we can see sharepass cannot be applied as fairs are normal.
Interesting thing is i called ola support guy
He suggested le to book cab from another app.
Disgusting ola services

I would like draw your kind attention towards misbehaving nature of ola cab driver. He asked otp and entered it in ola cab mobile
After that he denied to go destination and charged ts 60. Please look into the matter. Take suitable action against it.
Ola cab numbers rj02a 2350 white maruti shift dzire
Driver name vinod kumar meena
Hope you will solve the problem, so in future no ola cab driver will try to cheat customer in this way.
Hoping for positive responses from ola cab team.

I was booked ola cab vide crn no - [protected] dated 04th nov, 2019 @ 7.34 am from bhandup west to malad west route, while booking estimated price shown 382/- and booked cab after checking estimated price 382/-. After completion of ride, i was surprised & shocked to see the price 802/- there was no traffic and i reached on time also. Even i understand levy peak pricing charges when the demand is high, so that ola team can make more cabs available to us and continue to serve us efficiently.

If estimated peak prices 802 should be shown while booking then i would have book post reading but nothing was shown peak prices and only rs. 382/- shown while booking. Please be informed you that i am genuine customer and using ola cab since last 5 to 10 years and you can check my past record no complaint raised by me.

So i request you to please consider my request and refund the amount of rs. 420/- (Total rs 802 – rs.382) which wrongly overpriced charged as explained you above.

I am entitled for refund of rs. 420/- because estimated peak prices 802 not shown while booking which is wrong and how come reputed ola cab refuse to process refund.

Looking for positive reply, in addition requesting to share the ola nodal officer and senior management level details to flag the conversation so that that neither of ola team members and future customers lands up in similar situation.

Looking forward for your confirmation at the earliest.

Ola is completely a fraud company, looting money from passengers, adding additional charges and forcing to buy ride insurance with improper invoice pattern and no transparency in payment transactions made available on the invoice, if same was escalated to ola customer care center, they are just trying to convey no solution on the same debate, really pathetic experience with ola.

On 22feb2019 i booked a ola cab (Crn[protected]) from magneto mall, raipur to purkhouti muktangan, raipur. The cab arrived but refused to take me to the booked destination. So i had to cancel the booking. Still ola charged rs.35 as cancellation fees. This is unfair since the cancellation was not because of my fault.
I hope ola will rectify this problem of wrong penalty on users.

I received message/s from ola cabs stating that i have to pay 500 + penality for using the post paid amount. But i didn't have any regarding this and i didn't used anywhere this amount (Postpaid facility) provided by ola. So, i compalined earlier. Till now my complaint not yet resolved. Still i am receiving messages with increment penalities...

Had booked a trip (Rental 6 hrs and 60 km) ola charged me 1520 rs and completed the trip in after 30 minutes without reaching my destination. Ola driver drops me in the midway of a highway and charged the full amount. I have tried to reach ola customer care but they are least interested to give any support.
His driver taken the full amount forcefully as i opposed him that my trip is not completed why you are not dropping me then he says get down from the car as i am not going anywhere. Ola looted my 1520 rs. I want my money back and strict action on that driver.

I had booked two cabs today and both were late. I had to wait for 30 mins for both the cabs
Even after that one cab was still dropping their previous passenger. I was frustrated because i had to wait for more time and my time was wasted while i was on my tour. I want you to provide the vehicles which are near the location not the one which are very far away and still on another ride.

I am Ola postpaid Costomer fir so long.
I am sure you must be aware about your drivers behaviour with Costomers and rides. If not it’s your failure as a company.
Most of times drivers come to pick location and ask for cash or deny destination, and force us to cancel ride, which cost haae to pay by us.
Same thing happened to me also. I booked a cab from sector 52 Gurgaon to sector 6 Dwarka, Delhi .
Driver shivam(vikas) phone no [protected], CRN [protected] came to my location and asked for cash otherwise he denied to pick me up.
I was in hurry and cabs were very few so I agreed, I paid 300 incash and 247, transection I’d [protected], at end of ride.
Same time rs 547 showed up in my postpaid due, driver told to inform Ola and it will be cancelled from my postpaid.
I raised complaint with ticket no[protected].
I got 2 mails by afternoon, one from Mr. Nadeem pasha2 and one from Mr. alam pasha, stating that it’s all my fault and they can’t help me.

Now I have some questions
1 . I haven’t paid to Ola yet from my Ola money as u m postpaid Costomer, when I have raised concern, why that amount can’t be cancelled from my postpaid dues?
2. When nothing can be done by these useless people, everything is automatic, why are u paying them handsome salary.
3. If you can’t handle ur drivers for such rude behaviour with Costomer, it shows a serious safety loophole from your system. Costomer safety should be prime concern from company.
4. If all details I will provide, what is the system data you have .