Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola cab on 16 oct 2017. Due to unawareness of driver i missed my flight.. I want my money back of flight immediately other wise i will take legal action against you. I started my journey at right time but driver diverted our way and i missed my flight it was very urgent. I loss ed 10000 rs around. If you resolve the problem of my money which is most important i will not take action but if not..

(Ticket[protected]
Crn [protected]- complaint against driver and problem not resolved.
I clearly told the driver that i will pay cash dont use wallet. I paid him cash i dropped. After sometime i saw on my mobile that low balance i was shocked and see that rs. 415.00 was deducted from my wallet. When i lodged a compliant i received said message "we would like to inform you that upon verification, we learned that extra cash was not collected and we are unable to process the refund for the ride"
I m extremely surprised to receive this message, i have evidence that we have paid cash to driver, we are four people in the cab and every body knows as my mother in law paid cash in front of everyone. I[censored]r driver is right that why he is not picking up phone, he has put my no. On call wait. Such a fraud drivers you have hired. I never accept this kind of service from ola.
I need my money back otherwise i will lodge an fir against the same.

Regards,
Anjali malik
Cell: +91 [protected]

I ordered 3 cabs on 15/10/2017
Crn [protected]
Crn [protected]
Crn [protected]

I was standing on the busiest chowk of the busiest city in the scorching heat of aroud 35°c. Luckily i was able get a good 4g connection, and ordered a cab. For over five minutes i didn't recieved any call from the driver. Then recieved a notification that the driver has cancelled the trip. I thought there must be an error in the system, so i ordered an another cab. But after waiting for over ten minutes in the scorching heat the 2nd driver did the same. I was in a hurry so, i ordered the third cab, but he also cancelled the cab without any reason, or with any phone call. I need answers. If a customer tries to get your services three times, and you are denying him, how the hell are you surviving???

I booked ola cab on 23rd sep, 2017 evening (Crn[protected]). This is from innovative film city to bangalore. I was travelling with my wife and son.

Cab was on time and we got into the cab and requested driver to start the trip by adding otp. Driver and some locals forced to leave the cab while me and my family was in the cab (Some equation b/w ola and locals). It was getting dark and there was no other option available we were feeling very unsafe as well. I messaged ola cutomer team saying driver is forcing to cancel the trip while i was sitting in the cab for more than 5 minutes. Later i provided evidence with picture and video as well to ola team.

I had to leave the cab as there was no option and got bbmc bus somehow. After sometime i received message from ola with the penalty saying i cancelled the trip. When i called ola customer service and mentioned how they put my family on a rick that evening at unknown place even after having confined reservation. They are very ignorant. Instead of taking action against their cab, ola put a fine and moreover blocked my account. I had pre-paid money in my account. Neither i can login nor i can call customer service. I sent several emails to higher management with all photos and videos but no response.

They are behaving like dictators, they forced me and my family to leave the vehicle at an unknown place that evening even after having confined reservation. They kept defending ola driver, they put a fine on me saying i cancelled the trip (I had provided video evidence that shows i was inside the vehicle), upon complaining they locked my ola account without any notification which had preloaded money in it. Neither i can login nor i can call them.

I have faced this issue many times.
20-30 autos are standing, when i am searching on ola app it is showing many available rides. And when i am requesting for a auto, non of them is accepting the request.
When i go to an auto driver (Ola auto) and ask for drop, he is ready to drop but demanding 2-3 time extra charges than what it is showing on app.

This is not at all acceptable. Please take some action against it.

My self zahid hussain, i booked my ola cab from dhanbad railway station to jamadoba, my booking was confirmed. After picking driver named amjad ansari, mob. No.[protected] demanded to give 100 rs extra. When i refused and said to give only payment against bill then he dropped me on the way and cancelled my trip. When i said to lodge complain against this act he misbehaved with me and said complain wherever i want he doesn't care

Dear team,

I am writing this on behalf of my friend who is the atm card user of the sbi.

Card holder name :-
Puskar

She got a call from mobile no [protected] around at moring time 14th oct 2017. The person on call (Sbi banker) is suggesting to reactivate the atm by confirming the atm no (16 digit). She has just confirmed 16 digit atm no and within 5 minutes she got a message as follows -

Boi - rs 5696 has been debited to your account from olacabscom.

Dear team,

I am writing this on behalf of my sister who is the atm card user of the boi.

Card holder name :-
Shah prachi jigneshkumar

She got a call from mobile no [protected] around at 3.20 pm 14th oct 2017. The person on call (Boi banker) is suggesting to reactivate the atm by confirming the atm no (16 digit). She has just confirmed 16 digit atm no and within 5 minutes she got a message as follows -

Boi - rs 9999 has been debited to your account xx2706 from pos-ani technologies pvt on[protected]. Available balance 811.00.

After these message we have called the person back, we have asked some questions about the amount 9999 and he cut the call and switched off his phone.

Request you to help us to get our stolen amount back. Hoping for your favorable response. Kindly provide your contact no to reach you.

Raj shah
[protected]

Sir,

On 14th october 2017 one fake person calling from mobile no. [[protected]] claiming to be from syndicate bank took details of my syndicate bank account debit card and illegally purchased for rs. 9999 twice from my debit card account on pos[protected]olacabs62398 at www olacabs com

Kindly take action to arrest the person and credit the amount in my bank account.

Thanks
N k p singh
Bokaro steel city

I have booked my ola sharing cab here are the details of driver and his car

Mohd samim ([protected]) is arriving at 08:14 pm in a hr55y4611 - white swift dzire. Your total fare is rs.95 and cash to be paid is rs.0. Share otp - 9624 only on boarding the cab.

He refused me to pick from my place and said that please cancel the ride i as he cannot pick me. I denied and told him that he himself cncl the ride. After waiting for 20 mins he is not cnfl the ride i called him again and told him to cancel my bookings but driver said i cannot cncl and he said he is coming. I wait for almost half n hour but he didn't came and the suggested time as per ola app it shows only 5 mins. Forcefully i need to cncl the ride and i suffered alot.

I have booked ola cab for my mother from kmch hospital to kurumbapalayam (Coimbatore).
Total fare: rs 206 + previous cancellation charge rs. 50 (Tot: rs.256)
But the driver charged (Driver name: nagaraj, +91 [protected]) rs. 300
Driver forcefully collected rs. 300 from my parents

Ola app support is not working
Customer care not responding[protected]

I need a solution!

Date : 09oct'2017 (Monday)

Driver had forced me to charge 100 rupees extra for toll tax, as it's clearly mention in ola policy, customer should not suppose to pay any extra charge besides the actual fair but driver had not given me any other option rather then paying him since at just before dropping bangalore airport at toll tax gate, he asked me to pay him cash 100 rupees for toll and when i had asked me the reason (Since i know, he didn't suppose to ask me toll tax) he told he has to give toll tax and when this conversation converted into argument he finally told me if i am not going to pay him i have to drop that cab & he is not going to drop me, so i have to paid him extra 100 rupees.

I want my 100 rupees refund in my ola wallet.
The ride details :
Driver name : manu kumar
Crn[protected]

I am in dehradun and booked ola at 6:24pm from my second number.. Ola taxi came and said he will charge rs.600/- before the ride
He said he will not go with ola meter and he asked to book another ola and cancel the booking... Ola is worst seriously
I was having urgent need and these ola drivers are doing dictatorship..
Cab number: uk 07 tc 1113. Tata car indica

I booked rented ola from sector-56 gurgaon.
My mobile is [protected].
After i got into the one car i got message that i have booked another and i should pay two.
The person was not appreciating that i did not book and instead charged for me.
I had to pay rupees 429 without travelling. I shifted to ola from other services as it was going well. You can see the number of days that i used at hyderabad and gurgaon.
Please return my money of rs.429

Ola cab driver was using abusive language when i tried to talk to him about my ride. Please take necessary action against him. These type of drivers should be suspended from their job.

Driver name - saif khan
Working location - bhopal
Booking date-12 oct 2017
Crn no-[protected]

Booking from prem. Nagar nariyal kheda bhopal to db city mall
I request ola cabs to ban such kind of drivers otherwise i have to take criminal proceedings against him.

10th oct booked an ola cab for cp at 5.30 in morning. Received the confirmation. I had booking in volvo upto agra against payment of rs. 900. Waited till 6.45. There was neither any call from driver nor any message about cab no, driver name or phone no. The bus was shduled for 7 am. India volvo bus refused any refund. Whereas i lost 900+ another cab charges till agra. Lodged a complaint with their budh vihar corporate office without any result. Two days tried their help line with hold of 20 minibuses each time. No response. Pl look into the matter and at least help in getting refund of rsvp 900, leave aside harassment and other expensis.
Rajinder arora. Read mobile no with ola cabs - [protected]

I took an ola mini cab for my trip from hotel src grand, vijayawada to vijayawada international airport, gannavaram, viajayawada on 04.10.17. Upon completion of the trip the app has shown rs. 533/- needs to be paid. However, i have received an invoice only for rs. 357/-.in this manner, ola is cheating me as well as the government by not paying the gst for the total amount.

I have contacted their customer care at[protected]. But, the customer care officer is telling that they cannot revise the invoice as they have issued the wrong invoice in the first place. I have told her that i need to talk to her higher official. She said he is busy and said she will issue a request for amendment of the invoice. Even after 4 days, there is no response from them.

Kindly suggest how can i tackle this issue.

Thanks & regards,
S. Sivakumar

This cab driver with the vehicle ka02 aa 5902 was heading towards kothanur.
The roads are a bit bad as there is water clogging here. This cab driver came from back and where there is no space he is trying to over take and not allowing me to pass as he saw that i was a woman driver he can do anything.
He came too close to my car purposely as he was trying to get me off in the water so that he can take his car forward roughly. Bad behaviour towards woman on the roads shows that he keeps doing this often. There were many children and woman taking children to school. This kind of drivers should be warned and taken off the roads.

Crn[protected]
Can anyone tell me what's the status of my complaint regarding refund of amount wrongly deducted 4 times a total of 860 rupees.
It's been 4 days and every day i been calling ola support for this. Every time i call ola senior floor supervisor promises to call back with status on complaint for refund and no one calls back.
This is very unethical and annoying that ola has completely disregard to it's customer.
This is ola gateway issues and not my mistake or my banks problem. Why should i be one suffering.
Is ola paying interest for my money held in ola account.
Just answer me this or i will lodge a formal complaint in consumer court for avoiding to provide instant resolution for wrong charges debited from customer account.

Hope someone replies this email with right resolution for reversal of charges.

Regards

Raghavendra nataraj
[protected]

Today 12oct at 4:48 pm i booked a ola share for my parents who wanted to visit shirdi sai temple located at sixmile vip road guwahati and i have given the drop location as " shirdi sai temple" as gps has taken out the exact location.
But when its time to drop my parents at the location the drive told them that he got some other locations in his device, but in my device the exact location was shown.
As i was not with my parents the driver took advantage of their innocence.
The driver name was md jahidul islam ([protected]) car no. As25bc7716 - white beat cash paid is rs.48. My otp - 5176.
I have sent two photos of receipt.
Look at them the receipt i received via mail states some other drop location
And the recipet i got from tge the app state my exact location given.
Please take necessary action this is very disappointing for me as i love ola bt now my parents hates it.
Don't let you company name downsize for some # driver.
Ankit