Ola Cabs / ANI Technologies Complaints & Reviews

Today my son missed his train in Pune because of incompetent and uncaring service of Ola. This is reaching a level of criticality. On a number of occasions cabs come late, many often they cancel after booking citing wrong reasons.
But this is really the end of this. I am going to take this to the highest level unless my financial loss of Rs 1100 is made good.

I am not very surprised to see that the response rate against complaints is very low. Not surprised as I rate Ola as a horrible service provider but this time I am not going to keep quiet.

Greetings of the day
yesterday i booked ola mini ...it was very urgent for me bcz i hv to catch one of my client. but chauffeur vishal denied ...and totaly ignored my urgency . he said he was far away from my location .
but normally from that location i booked many times .its not so far even though he rudely said to cancelled my booking. did you guys have policy you will pick or drop customer if it comes in the way of chauffeur otherwise they'll ignore. common yaar i am also working with hospitality industry anyways its just my feedback i am regular with ola but my last 4 to 5 rides was not acceptable now i have to think twice before using your service. would like to give thanks to chauffeur jagdish he was polite and courteaus.
thank you

Dear Concern,
how you can charge cancellation fee of rs 50 if there is not mymistake... when your app is showing that cab will get received in 5 minutes and when i am trying to track that cab location that was not moved after 5 minutes from the previous location. so why i shoul wait when another cab is available. at the time of booking cab is showing that it is located at roadways bus stand and after 5-6 minutes, cab was at same place then i supposed to cancel my booking. then u r charging cancellation fees. It not tolerable. Contact me on trushar.[protected]@oyoroms.com
contact [protected]

After booking a cab, the drivers refuse to come with nonsense excuses, some dont pick up phone for a long time, made a list of those who did that
1. Vijaya kumar j ([protected]) [tn01au5454]
2. Shivakumar ([protected]) [tn03j2434]

One more driver, gopinath b, ([protected]) [tn11r7012] after booking or ola-share, took the money first and after some time declared that he cannot go any more, because he does not go in those direction. But he di not return the money.

Yesterday I booked ola cab from airport cargo terminal Jaipur raj.When driver Mr bhoor singh didn't contact with me I contacted with Mr.bhoor singh. He denied to pick up me and advised me to cancel the booking. So I didn't travel by ola cab.later 37 rupees were deducted from my ola money. How is it possible. Kindly refund my money to olamoney account. Thanks

I booked an Ola share today morning and driver ended ride on his own withourr even picking up us and did not answer the phone also. Ola money is deducted for the ride which I did not have. Either you refund back my Ola money and strict actions against the driver otherwise I will file a legal complain of fraud in consumer court. Every time I try to choose Ola over Uber I have got regrets in memories. Refund the money back and get back to me asap otherwise I will take it further against driver and primarily Ola . And those Ola mony will be last ride with Ola . Won't repeat the mistake again, Ola just can't live up to Uber if these kind of things keep happening.

The cab was booked from chitrakoot sec 2 vaishali nagar jaipur to swej farm sodala. The driver shiv raj meena asked to stop the cab and re-book as it would provide him benefits. He snatched the phone from the customer and did not return it till he booked it on his name again, after two failed attempts. He told the customer that she will not be charged extra. However, the customer had to pay rupees 68 and rupees 65, equal to 133 rupees. When customer asked shiv raj to return the money, he misbehaved and shouted. Please look in to the matter.

Dear ola cabs management,

I am abhishek pansare from navi mumbai (Maharashtra), we had travelled to chennai (Area-thiruvottiyur bus depot) on 16th june 2016 and our return air ticket was on 17th june 2016 morning 5.20am from chennai international airport to mumbai

To avoid any last minute rush we had pre-booked your ola cab from mobile no : [protected] (Priyanka mankar account) on 16th june 2016 for 17th june...

My name is mayank gaur
Email i'd - [protected]@gmail.com
That was the first time i regretted that y i had booked ola above uber.
1st cab - driver switched off his phone. Verify this with ur telecaller.
2nd cab driver said - he is wid a client it will take half an hour for him to come. Hhow can u make such ugly mistake.
3rd cab driver - after calling him thrice to check where is he, he asked where do i want to go & then he denied the duty.
This entire incident wasted my 45 mins at the airport.
I can write more but i don't want to spend more of my time on this

I booked an auto through OLA Cab app and was promptly sent the auto driver details. When I called up the auto he flatly refused to come.
Later a bill was sent to me on my phone for the journey undertaken which actually did not happen.
I want action taken against this specific auto driver for flatly refusing a passenger and also for giving false information and getting a bill generated.

Dear Team,

I had booked a Cab in Jaipur vide CRN no.[protected] today.

The driver named Bhawani ([protected]) took the ride in Etios RJ14-TD-4074.

Unfortunately, a phone Samsung A8 was left in the cab mistakenly. Within 10 minutes we tried to coordinate with the cab driver to get the phone back. But he straight away denied about the phone saying he is not having the phone and is not responsible and he has other passengers in the meanwhile.

Whereas we are certain that the driver has taken the phone in his possession in such a short time or atleast he should track the phone through whoever customer he had taken the ride for.
We seek help from Ola to involve into the matter and take appropriate action with immediate effect.

Thanks & Regards,
Uttam Kumar
#[protected]

My boyfriend was travelling from Robinson street to the airport this morning in kolkata. He is not a local hence he cannot speak Hindi or Bengali. The driver Mr. Ranjit of a white Swift Dzire WB04G2470 was very rude. He was recklessly driving and when reaching the airport said that he did not have change! Even when searching for change to give him he was very rude and kept insisting that he be given the money fast, in this hurry as he was constantly being pushed by the driver he happened to leave a white envelope which had 9500/- rs in it, the driver even took an extra 80/- rs under the same context that "he did not have any change".It was unfortunate that he realised this once he landed and since he can't speak any of the languages I called Mr. Ranjit but he was very confident it wasn't there! If a customer is in a new place and is relying on a company like yours isn't it your responsibility that atleast call the customer back and say he's left something behind?? If you don't really have change don't you give your customer a breather to atleast check for some change and not keep pushing up to hurry up because hel land up paying up parking fee in the airport?? Is this how you brief your drivers on treating a customer whose new in the city and can't speak any of the language??
Do we need to stop using ola because this was such a bad experience?? I am very shocked and really very upset!

I booked an ola cab on 18th june for 19th of june, 2016 vide crn no crn[protected] for 3:45 am and i was supposed to get driver details 15 minutes prior to the booking. But till 3:45 i got no sms from ola and then i booked another ola sedan vide crn no crn[protected] which took me to sealdah rail station from my door at santoshpur for 184 rs. And after some time i returned to my home from sealdah raiway staion by ola sedan again vide crn no crn[protected] whereas this time i am charged only rs.137.

Now my question whether ola is getting too many bookings that they cant handle or they are running by some worthless management who are not capable for advance bookings and proper billing.???

I am regular user of Ola Cab.One day i booked a cab for Industrial area Phase 1, Chandigarh.During my ride one another car over took are cab unintentionally.I don't know what happened to my driver.He started chasing that car and there was a point when both cars could have got serious collision.
Moreover he was playing music loudly without caring of the fact that i am getting calls from my office.
If we are traveling with ola then its your sole responsibility to provide us safety.Drivers cant take are safety as for granted.

Please refer my booking no. Crn 27840883, booked from jaipur airport to ganesh nagar extension, near kardhani, kalwar road, jaipur on 19.06.2016 at 2:15 pm. After booking, a call has been received from cab driver mr. Shiv ram meena (Mobile no. Is. [protected]) to attend the booking shortly. After 5 minutes, mr. Shiv ram further call me and informed that he can not attend the booking as his car is not starting at the moment. Thereafter a message has been received from m/s ola that "crn[protected] had to be cancelled due to non response from you".

In this regard i would like to inform you that i have not cancelled the booking / reservation, it is your cab taxi driver who had cancelled the booking.

In view of the above, i would like to inform you that i travel through private run car operator on demand of rs. 750/- after waiting for long in this hot day which i sorry to say that i do not thing before calling your services.

So, you are requested, to please check whether mr. Shiv ram meena intentionally ignore my booking or he is not devoted to his services at that time.

Please do needful in the matter.

Shailendra singhvi
M. No. : [protected]

Hello,

Ola doesn't authorise me to close my account with them when i requested it by mail, which i absolutely want to do because of pestering sms and emails, that i can't even unsubscribe!

Attached the answer i was given, saying that there is no option to delete an account. This seems to be illegal, because i am basically denied my right to access personal data.

Can someone help me out with this?

Thanks,

I made 3 bookings this morning @ 5:30, 5:45 & 6:00 for my friend who was suppoed to get to delhi today; and all three said they cannot do it from eroor north to cochin international airport (~ 30 kms) as they will have to return empty. Such a shame! What do they provide service for? Only when we can arrange a return pickup for them? I am never gonna use ola in my life and will request all users, my friends, my colleagues and my family members to refrain from using this pathetic and disgusting service.

Hi team!

It was not pleasant as the driver reported late and it was my FIRST BOOKING WITH OLA, but surprisingly, the discount offered with the first booking was not considered / adjusted.

The driver was illiterate, not interested to explain the reason. He was simply concerned with the billed amount, took the money and vanished. He was not even concerned to help in taking out the luggage from the car.

I used Ola Cab ( DL1RTA6561) for the first time from Ghaziabad to New Delhi Railway Station on June 18, 2016 and faced following problems:
I booked a mini Cab but was provided with Prime Cab.
I was offered a discount of Rs 100 with discount coupon Code’ Book100’ for first time use but the same was not accepted while booking.
The driver did not have cash and he did not return a balance of Rs 7.
While making the complaint on phone No. 33553355 I was surprised to know that my Registration was with reference to some Mr Sumit whom neither I know nor did I use his reference for Registration. That was the reason given for not accepting the above code by Company. I believe the referral system is being misused in the company to deny the discount publicized.

Subhash Chandra

Last night i was travelling from Byculla to Dadar Naigaon, and the cab fare on the app showd 128 and then double cause of SUV. when i reached the destination the cab fellow asked ne to pay him 387. i was reluctant cause it is not possible for a fare to reach that much from byculla to dadar naigaon.. i asked him the reason and he said extra charges cause of rains. i asked him for his ID which he didnt have and at the same time he had a fake license which i saw and clicked a pic of it and the car. request you to take strict actions.