Ola Cabs / ANI Technologies Complaints & Reviews

We took a ride on Aug 3rd 2021, where they charged us 517rs extra. After talking to multiple representative they finally said it is their mistake and we are eligible for a full refund of 517 on Aug 20th 2021. However they are still not calling us or giving us details about how are we getting a refund back. There is no way to reply to the message they sent us since they marked us resolved. Even after calling them so many times they give standard...

I have travelled from navi mumbai (koparkhairane) to Matheran on 14th AUG 2021 through ola. Estimated fare was 2122 Rs. But i was charged RS. 3933 at the end of my journey. That is almost double the amount estimated. Also, that is not the appropriate charge for this journey in any case.

While returning from matheran to my place, i have hired a local cab which charged me 2200 Rs. I am the very frequent traveller of matheran and never i have been charged more that 2200...

This is very bad experience of mine with Ola.

I have raised the complaint but i received very generic response from their side that " they have charged me accurately". But i am not satisfied with their generic response.

I again raised the complaint about resolution of my query and money back for extra money charged for the journey but same is still not resolved. In spite of following up again and again from the last 10 days ; i am not getting any response from their end.

Request you to intervene and help me to get my money back.

I won't prefer Ola in future now. I am very much disappointed with my experience with ola in my last journey.

My repeated requests to forward to me an invoice for a CoolCab trip made by me through Ola on 11th Aug 2021 from Mumbai airport to my residence in Panvel [CRN[protected]] is being completely ignored.
Invoice for Rs.1, 059 for the trip as above is not received by me as yet.
OlaSupport's Mr Manjuna [Mr Manjunath?], Floor Manager had promised me on 27Aug2021 that I would be receiving the subject invoice by 7 pm / 28Aug2021, but it's not received.
I've been communicating with OlaSupport since 11Aug2021 through the Ola app, and each time I've been promised that it'll be resolved and that I will receive the invoice within "24 hrs" or "72 hrs". But then I receive a 'convenience fee' invoice for Rs.11 [yes, eleven!] each time!!! And each time OlaSupport says that the matter is resolved!!
The matter is not resolved as I have not received the Invoice as yet.

Panvel, Navi Mumbai

I made payment for one of the ride i have taken using gpay to the driver by selecting the option from ola app after the ride is complete. I didnt use the app for a while and then I had to make another booking but on the app, ola was still showing as the previous payment is pending due to which i was not allowed to make another booking! Hence, just to bypass the blocker I made the pending payment using ola postpaid thinking it can be dealt later (i was busy those days).

I called the customer care after 2 weeks to explain the situation that i was charged twice and they say, i should have called within 48 hours. Now thats its been long i have to pay them twice which is ridiculous. Why should i be the one to take time and call immediately when Im sure I made the payment.

I raised this as a concern to multiple teams from OLA and ola postpaid but none is concerned. Now everyday I get messages and calls 10 times to clear the ola postpaid payment.

I have even the screenshots of the gpay payment i did that day and have even shared them with ola when asked, yet they dont care to respond to the problem.

I'm fed up and unistalled the app too. But i wanna get free from these calls and messages, hence posting here.
refer to the screenshots of payment and the payment pending msgs I get.

The driver canceled the ride from my device. And said I will take cash money which was twice the fare of Ola. I refused to go without booking. Started abusing me saying that your father has given money.Because of Rakshabandhan being a festival, I agreed to give cash. Withdraw 500 rupees from ATM, your driver said that I will take 200 rupees first. Due to emergency, I gave him 500 note. After that he said that come a little further and started the bike and left. Wording of your driver " muh me lund de dunga" "gaand faad dunga teri madarchod ". After that I booked several times but everyone is either asking for double the money or refusing to go. Wasn't even canceling from his side. Due to being early, I cancel and make another booking. I also have recordings of some of them and I am getting the FIR done. Kindly look this matter i have all CRN and bookings Number. Kindly help me here.

I was travelling with family on 27.08.2021 evening in ola cab, driver name Sumit Bahoria CRN [protected] white indigo car. The driver abandoned the ride in between and generated the charges. This created hardship for my family and we had to wait on road to take uber cab. This also made us pay more charges. Pl take necessary action for further inconvenience to passengers against driver.

This is to inform you that in my yesterdays[protected] ride i have paid money in twice 1st) I had tried to pay the my through my ending card no. 8344 but transaction was not completed due to bad network and 2) I had paid the money by google pay directly to paid Dirver under the Transaction id from UPI/[protected]/Dinesh Moti Soni of Rs.654.00

When i checking in the Card statement i came to under know the fare was paid to him through my card no. 8344

Request you to please return the money urgently
Best Regards
Rakesh

I did raise complain multiple times that I have already paid in cash to driver for CRN: [protected], still they aren't resolving my complain and closing it, without contacting me on my cell. They are saying I should have raised the complain on same day I travelled, which i tried to do, but their Ola application was giving me an error while raising a dispute against ride.
I am fed with their pathetic service. Their customer care number is not reachable as well and they do not reply on emails.
Please help.

OLA wale maderchod... Cash hai? online hai? lavda hai? lassan hai? kar ke ride cancel q karte ho? apni ma-behen chudane jate ho kya cancel kar ke??? bhadve sale "EMERGENCY" bolne pe samaj nai aata kya? jaant ke jinge behenchod...

Covid 19 norms flaunted, poor car condition, air condition not functioning at all.
I have been cheated by ola service.
This is a request to ola kindly keep up to promised and mandatory requirement.
Regrets

I have taken ride on Sunday evening at 7.18pm. but didn't receive the invoice for the same. After multiple times generating invoice the mail sent from ola is not having any invoice. Kindly send the gst invoice as we need to submit to our office.

Dibakar patro

On 21st of August 2021 I took a ride where the driver additional took 91 rupees even after I have paid him rupees 125 through gpay. The 91 rupees was not been mentioned in the estimated bill earlier. I set a complain and it shows that the 91 rupees is been refunded but till date I have not received the refund. Very bad service.

Paid money in cash to driver after ride CRN [protected].
App still shows the amount as due. Called Ola cabs and they confirmed that driver received amount in cash.
compliant raised with ticket number[protected].
Got mail from Ola support suggesting me to pay again and it would be refunded later

For ride CRN [protected] R's 231 is collected by driver & also deducted in ola money complaint submitted 4 days back but no response, still getting message to clear the amount.

Worst customer service by Ola

Hi Ola team,

I tried to contact your support team, but not able to connect. I need a call back from you if possible for my concern. It's regarding my last ride with you. The charges which charged is incorrect because your driver asked me change the designation so he can complete the ride early because he was not able to complete the ride to Moti Bagh. So I change the ride destination to near majlis park. But still got charged for the Moti Bagh ride. Please check and resolve this and if possible pls call ke to sort this out.

Hi
Would like to raise a complaint against the ola driver Name Saroj Khan .
Today booked a Ola for 3.42 pm called driver twice and on 1st call asked him about his location he said he is reaching in 2mins ..after waiting for 5 mins called him one 2nd time he said his cab Tyre is punchured so told me to wait as he will fix it and then reach my location .I told him to cancel the ride he denied he won't cancel so I did so and was charged 50rs cancellation fee on ride .
I am 100% Sure driver was lying and don't wanted to come giving excuses so would like to raise a complaint on the driver Saroj Khan.

This is in reference to ride reference number CRN [protected]. This was a late night cab booking (3 am) and the driver was not reachable, nor was he moving in my direction and hence I cancelled as drivers don't cancel and I had to as I wanted to book another. I booked another cab right after and took the ride. Then few days later I observed I have been charged 50rs cancellation and I cant claim refund as 48 hours have passed. I tried customer care numbers but number said invalid. This is such an unfair practice as the onus is on me to raise the issue in 48 hours which wasn't there earlier and more importantly, driver wasn't moving or reachable but I had to cancel as they avoid =, and passengers end up cancelling to book another. This is unfair practice with timeline too! Request refund of 50rs

I travelled from Gwalior to Faridabad on Aug 14 2021. I booked an outstation Ola cab. The tariff shared with me was an estimated tariff and i was told by Ola that Tolls and Taxes will be paid directly to the driver in Cash.
I reached Faridabad the same day and the driver asked for INR 3100 for Tolls and Taxes. This was besides the Tariff amount INR 7353, that i paid directly to Ola through their app.
I felt the Toll and taxes charges are higher, so I asked Ola to share the receipts with me. They are refusing to share that.
I complained to them that the charges are higher and they refuse to verify them.

Car No : KA 50 A 3950

I boarded a cab at airport on 20th Aug approx 10 :30 PM .After inserting the pin, Driver asked cash or Ola money ? I replied Ola money, he replied Ola money is not working from morning. I immediately stopped the vehicle at airport and took help of Ola executive. He assured me to continue ride and Ola money will get deducted.

I reached my home driver stopped the ride and gave me 5 start rating. Then he told sir as I told Ola money payment has not happened, please pay me cash. I tried to contact customer care, but could not do the same. Then I paid him cash after having a small argument with him. When I checked my Ola account for invoice, it was showing ride cancelled.

Some how was able to contact customer care at 1 AM midnight. Customer care executive Mr Vinay told I am not able to resolve and arrange a feedback.

I have not received invoice copy of this ride. I am a regular user of Ola I want a resolution for this.

1 . Kindly provide invoice copy for this ride as I have to produce the same for re imbursement or I will loose money.

2. Kindly find out what happened with this ride, was Ola app malfunctioning or Driver was cheating and take a suitable measure . If Driver was cheating, then it will create problems to many customers.

Kindly resolve

Mob : [protected]

I had taken a ride of INR 322/- only. But they are showing an outstanding amount of INR 1227/- in my Ola money postpaid bill, an additional bill of INR 644/- which I never incurred and asking for late fees. I had lodged several complaints with them through calls, emails and social media but all in vain. Nobody cared to resolve my problem. This is a fraud company. Should be shut down with the immediate effect