Ola Cabs / ANI Technologies Complaints & Reviews

Recent play store updates ola application was not working or stucking or crashing unable to book a drive from ola . i was highlighted this issues to ola customer team support with error screenshot. they updating auto reply and closed a complaint without resolving issuse . previously ola cabs creating misbehave with ola auto drivers with customers now ola users cant book a ride through android application.

Yesterday evening I booked ola (Beat). I have no wallet balance and payment were always made by cash in earlier occasions. But in this journey fare shown Rs. 152/- and at the end of my journey from PMG Square Bus Stand to Lord Gunjan Palace, Rasulgarh, Bhubaneswar, payment to driver(demanded cash payment before start of my journey over phone from +[protected] at 7.33 pm) made by cash of Rs. 152/-. But the app shows that I have opted wallet payment option and the amount is pending.
Please resolve after necessary verification.(Time:7.33 pm on 14.09.2021 & CRN [protected])
Debajyoti Bhattacharya
Bhubaneswar(at present).

This complaint is regarding a ride I took on 5th September at 1:56 p.m.CRN is [protected] .I paid the driver cash yet whenever I open the Ola app, it asks me for an online payment too.Why should I pay twice??I called the Ola support service the very next day but they had no solution whatsoever.M really disappointed.

Ride cancellation by driver after calling and asking for destination

OLA company is overcharging for ride. a ride which cost 200rs, keeps on getting cancelled by drivers and with each cancel or retry price rises upto 600.

For my past two rides, i have paid cash to the drivers because neither i nor the drivers got the update that the payment has been deducted from ola postpaid at the end of the rides. Following are the details:

CRN[protected]
Transaction ID: g0me-9yfw-lnvq
Ride Date: 22nd August
the ride estimate showed 362 rs. At the end of the ride, the driver's app hung up and he asked me to pay as per the ride estimate in the beginning. So I paid Rs.370 cash. i get an email after some time stating that i've paid via ola postpaid and the amount is Rs.318.

I checked my previous ride to check if this issue was there then as well and voila, these guys ripped me off on the last ride as well.

CRN[protected]
Transaction ID: g0ls-ogm9-tcfv
Ride Date: 16th August
The driver said that i have to pay 95Rs which i paytm'd to him. And then i got the bill that i'm supposed to clear dues of Rs.116 on ola postpaid.
Don't the drivers check and update if the payment is made offline in the app? How can this mismatch be?
Is this a new way you guys have devised of ripping off customers?

I sent them an email to tell them that I’ve already paid. They redirect me to file a complaint on their website. I try to file a complaint on their website and every time I click the button to submit the complaint, the page becomes unresponsive. I mail them the next day asking them to transfer my complaint to the correct department. Received no response. Mailed again once more. Then I found another support id from years back and mailed on that. They finally respond saying it’s too late to resolve the query. I share the snapshots of my previous mail and the snapshot of the paytm payment I made for the earlier ride. No response. A week after that I get a call from Ola postpaid team to pay my dues. And then their horrid customer care team just keeps repeating the same thing. Finally they go through my mails while I’m on phone and accept the paytm payment and tell me to pay 50% due amount on the other payment including the late fee. I refuse as I’ve already paid. They send me an email saying I have to pay the whole amount. It’s baffling the way their team was constantly lying. When I started recording their call, they changed their tune. They are purposely manipulating customers. Their app has glitches and they are still trying to extort money from customers for the issues in their app.

Today 7 sep am booked my can for old delhi railway station can driver demand me extra money when am saying that am complaint against you he said jao krdo it's show that he has no fear from anything i[censored] dont run company properly as wall as don't run administrative then you u show that Ola is best please necessary actions taken against him

Regular problem arise in case of ola cabs, mainly behaviour of driver,
driver cancel the trip without my intimation
date: 7th Sept 2021- driver denied to go the destination of rental ride of 1 hr /10kms

Yesterday evening I tried to book a mini car which shows me rs 45 to reach declared destination.
One car vendor called me for pickup location as it was not cleared at his mobil point.
We took a car and started to move to destination.
After 5 mts my phone rang and one of the car vendor asked me again.
How come this happened it we were travelling by selecting one car provided and another vendor came up.
These are the cancellation charges levied to me are not correct.
Request mtg to understand the situation and wave off the same.

Also at destination point the car vendor asked us double the amount we booked.
That amount he showed us showing on his mobil.
This seems there us basic problem in software.
Please do the needful to correct the same and build the confidence of customers using the facility.
Thanks

It's really a very serious concern because I have already returned the OLA leasing car. Its been a two year but have not got the deposit amount. Every time when I call the representative executive he says that the refund is in process. I request you that my refund process should get process with interest since when my car parked to there parking of OLA.
I am writing this on behalf of my friend who is very poor and having a dependent. I request OLA to stop giving false hopes to their leasing partner and initiate their refunds asap.

Car Details: MH12NX6284 and MH12NX5896
Partner Name: Chetan kamade
Registered Mobile No. - [protected]
The name of the Representative whom Chetan is in touch with is Ajit Jagtap (M: [protected]).

This is with a deep regret that i am writing to you. I had availed your services on july 292021. You have charged me for rs 162 which was paid through gpay. But to my surprise when i opened your app recently for booking i found that there are dues in the account and i spoke to your customer care representative and they informed me that it is beyond real time and we cant do anything about it. I called my bank from which it is debited and they confirmed me that payment was done. I enquired with gpay also stating that the payment is received. I even called the driver and he confirmed that payment is received. I ve all the proofs regarding the same. I called your customer care number and again informed the same but they are not accepting my request stating that you have not paid and there is due still. When i ve all the confirmation from all the bank, gpay, driver that they have received the funds how can you still say it is not paid. The funds have been settled the next day for which i ve proofs. I requested them to connect to higher authorities almost 3-4 times but they say that they are busy and will call you back in 4 hrs but ive not received even once. What kind of service is this i dont understand. It is my kind request that you check your statement on the next day also where you would have received this amount. If still you say that there are dues then ill ve to proceed to file a case on you for which you are asking me to pay twice for single trip. How do you even expect customer to pay twice to the same trip. If it could be solved only on real time basis then you should have called me stating that there are dues which you dint and moreover no body ll keep checking your app daily only when it is really needed they ll open the app during which the real time might lapse.
I hope you understand my issue and resolve it. Hoping to get reply from you immediately unlike the customer care

Sar outstation application on

Driver called asked for destination and then cancelled ride.
CRN [protected]

The driver called asked for destination and then cancelled ride.
CRN[protected]

I had taken a ride in olacabs on 23rd July 2021 and made the payment of amount 1119rs immediately after completeing the ride from olamoney, but still the app shows tht i have not made payme t for previous ride an need to make another payemnt of rs 1119 if i want book a new ride. I have raised atleast 10 tickets and requested callbacks from supervisor atleast the past 7 times and provided all screenshots still they have not resolved it.they kept sending me back and forth on call without any resolution. I am currently 9 months pregnent and ola has been harassing me for past 1 month. On26th Aug 2021 i raised the last ticket on which they replied that they dont have details of ride more than a month old, so i have to make the payment if i need to make a new booking. Really dont understand what sort of Fraud Ola is doing with their customers and this time ola has proved to be just a fraudster

In my previous ride i got the bill amount to be paid 142only but the driver got 530 to be paid. so first we paid 142 rs by googlepay but the driver did not agree for that and do again we paid 530 rs ... through phonepay refund our amount back which we have paid extra

The trip on the attached CRN was 10 kms and the amount was showing Rs 200.
The driver didn't stop the trip after dropping and he continued the trip to generate Rs 1528 and drove for 45 Kms.
You can see his driving trail on the map attached.
OLA support is not resolving the complaints saying since the trip is not 2 days old and this cannot be rectified while they have published this bill after 20 days from the trip.
The fraud is totally from the driver who misused the app glitch and I am the sufferer. After dropping my mom the driver didn't stop the trip but continued for 45 kms to complete his total kms for a day.

On 14 july 07:11 pm, we took a cab with the registered no. of [protected], from (aliens space station, tellapur) to (zolo vihang tngo's colony phase 2, gacchibowli). And we reached our destination at 07:33 pm.

It was showing 212 rs, but driver was asking extra money.. so i google pay him 250 rs. But my payment got stuck and driver was in hurry so i paid him cash and then driver left.
After i checked that my payment processed and completed and 250 rs has been deducted from my account and received to the recipient.

Next day i called to the driver that i paid you cash and my money has also paid through google pay. So you can google pay me back. But he denied and instantly cut my call and told me do not call me again..

I messaged him also that you can send me your bank statement if you didn't received the payment, but he ignored that also..

I have cab booking details in which it was showing i paid cash, and i have my UPI details in which it was showing that i paid through upi (gpay) also.
I have attached all the documents for your reference. And i have call recording and whatsapp chat with the driver also.

I raised the query in ola. But they refused to pay me back,

Kindly look into this matter and resolve asap.

Thank you

Dear Sir/ Madam

I am following up with OLA cabs support since more than 30 days (one month) but no resolution has been provided yet.

Since payment link was not working on my OLA app, OLA customer care had sent me the payment link for making the payment. Accordingly I had made the payment of dues of Rs 1151 on 31st July 2021 via payment link (PAYU) provided by their customer care team against due date of 01st August 2021.

Since than I am following up with their team and writing mails to everyone including support team of Ola Money, Zipcash etc etc. But no resolution had been provided by them.

Even of 02nd August you have even charged late fee of Rs 100 and due to app is showing outstanding amount of Rs 1251.00.

My app was also not working since than. Due to which I had occurred big losses due to loss of my important clients due to missed meetings on account of non booking of the Cab.

Thereafter I have written to various escalations departments as per their escalation matrix but nos resolution has been provided yet.

I received three calls from their customer care department on interval of 3 days where they insist me to clear pending dues and every time I had explained them that I had already cleared dues on 31st July i.e. before due date and I am following up with your teams. Every time they acknowledged that yes they have receive the payment and informed that payment was not updated in my OLA account and they also assured that same will updated in your OLA account within next 48 hours.

But even lapse of more than 200 hours issue is as it is.

I had also made payment towards OLASELECT membership but same is not untilised at all as my app was not working since 01.08.2021.

I want to file complaint against them and want full refund of OLASELECT membership, clear of my dues after waiving of Late fee since I had made payment well before due date and also want compensation of Rs 550 per day starting from 01.08.2021 till my issue get resolved by them.

Regards
Sachin Parashar
[protected]

I have been travelling with Ola for past 2 years & always got final fare same as estimated fare with minor variations if any 5-10rs. I have been facing many issue with OLA since 11.08.2021, detail of Aug 21 rides as below:-
1). 07.08.2021- No issue
2).11.08.2021- No major issue in Morning
3).11.08.2021- CRN [protected] In evening ride I was shown estimated fare of Rs.611 which increased by 15% nearly (84 rs extra) for routine app route, normal traffic, no rain
4).12.08.2021-CRN[protected] Morning ride estimated fare went up from Rs.366 to 426 i.e. Rs.60 extra
5).12.08.2021- CRN [protected] Evening ride was a big issue .I booked this ride for Kaushambi but I left my ride at ISBT Anand Vihar, Delhi .Driver was not having MCD pass & requested me to stop ride in Delhi so he can save tax.I thought to help him & save my ride tax also for few kms. So I never crossed the Uttar Pradesh border for Kaushambi & left my ride at Anand vihar main road.When I got final fare for ride it was already higher than estimated fare by 50rs. (Estimated 607 final fare 657).Fee break-up showed 2 border taxes-1. Rajokri(correct) and other Kaushambi( wrong) which OLA support team accepted on call. Rs. 150 extra paid in this ride.
After trying a lot I got connected to support team.They told me that they accept that I never crossed U.P. border and this is a issue of wrong billing but they can't help me as I have already reached my credit limit for the month i.e. 5 as per their policies which is nowhere mentioned in App. This fact is totally wrong that I took 5 credit notes as I have taken 5 rides till 12.08.21 in which I took credit for 2 rides for fare being unreasonably higher than estimated fare.
They told me that they count waiving off cancellation charges also as credit note, that i had taken only once, so total becomes 4 only. This cancellation charges due to driver issues exists nowhere & neither used as cashback coupon so how can OLA count it as credit note.This amount never came to me nor I was responsible/reason for cancellation. Here I would like to bring to your notice that cancellation is done due to driver denying going to drop point, need payment in cash, they dont pick calls, asks details before coming to pick up (drop point, fare shown in app, payment mode) else cab driver denies to come .Such drivers never cancels the ride nor they come to pickup point.This has been brought to notice of OLA many times.In such situations we suffer as we are getting late for office/meetings, we helplessly had to cancel ride.So how can OLA charge customers in such situations where we suffer due to back to back cancellations/denying of ride by drivers.In ongoing rides mostly cab drivers stop for CNG filling which costs us 15-20 minutes waiting in long queue. Our time & energy is wasted in such situations but not counted by OLA.When driver has to wait for us or there is slightest of traffic, OLA charges us money & estimated fare shoots up immediately.
6). 13.08.2021-Morning No issue, Independence day coupon code used.
7). 13.08.2021- Evening. No issue, Independence day coupon code used.
8).15.08.2021-Evening-No major issue
9).15.08.2021-Evening.No major issue
10).16.08.2021-Morning ride estimated fare of Rs. 584 shoots up to Rs.638.Rs. 60 extra paid for no traffic, no rain, app route & reaching on same time as shown in app.
11). 16.08.2021-Evening ride estimate Rs. 682 but ride ended with fare of Rs.742 i.e. Rs. 60 extra. Driver stopped car twice for CNG filling and once stopped on DND to get fresh which costed me 25 min extra to reach .He was an old man that’s why I dint complained.
As we can see from above that OLA estimated fare fluctuates so much daily that it’s becoming hard for a middle class person to travel in cab due to COVID situations.OLA on one side gives customer independence day discount of 25% upto Rs. 60.But as soon the coupons get over OLA fare starts fluctuating on routine basis from Rs. 60- 150 for no such reasons as there is no monsoon, low traffic as most of the offices are on WFH.One side you give discount & other side your rates fluctuates so much. I travel same route at same time daily but still estimated fare fluctuates so much.OLA don’t have customer support number .I complained regarding daily steep fluctuations of estimated fare for no reason & wrong billing done on 12.08.2021 evening. But to my despair OLA support team kept telling me about some policies which are nowhere mentioned and that too they have wrongly calculated my credit notes ( I have 2 & they say 5).OLA should have transparent policies & try to make it convenient for customers rather than repeating ”we can’t help we have policies” .
This whole experience makes me say that OLA is charging unprofessionally (Estimated fares highly fluctuating), unethical policies (not mentioned anywhere credit point) and baseless arguments even after accepting wrong billing.Here I request my extra money that has been unfairly charged by OLA due to wrong billing/ waiting time
1. CRN [protected] dt.19.08.2021 Estimated fare was 628 apprx. which wentquite higher to Rs. 697 .On call with support system they are not able to provide reasons for hike but repeatedly telling its due to exceeding credit limit.Nothing is written in app regarding credit issues.Fare went higher by 70rs. for unknown reasons as there was no rain or traffic.I even instructed driver to follow the same route as shown in OLA app.

2.Also on 19.08.2021-There was a server issue in OLA app.While booking I was prompted a message of booking failure due to technical issue.So I tried booking cab again.When I got my ride another driver called for pickup which I never booked.Now OLA has charged 50 rs. for cancellation done.This issue build up due to OLA technical fault still they are charging me cancellation fee which is unfair.

3.CRN [protected] dt.16.08.2021 at 4:51pm- Estimated fare was Rs.648 apprx. which went higher to Rs.742 i.e. 94 rs..Driver stopped this ride twice for CNG filling and once on DND for getting fresh.This feels like customer being foolished by OLA as daily there has been a hike of Rs. 60- 100apprx. which is not possible anyhow as I have been travelling same destination at same time daily.

4.I as a regular OLA customer feels that OLA is charging wrongly .It daily raises its estimated charges when ride ends and never mentions the reasons and neither its bothered whether it was driver's fault or the customer's for rise in fare.I have been facing such issues since Aug 2021.If I calculate such escalation in my rides daily then OLA has wrongly taken 748 rs. apprx. and 150rs. apprx for cancellation charges which OLA dont give to driver.Cancellation charges are a burden for customer like me who is a office goer & travels daily with OLA .Rides are cancelled due to drivers fault as they dont pick calls, dont cancel rides if not coming, always asks for fare in cash, denies going to Gurugram, sometimes asks to come to main road but never reaches pickup point without informing.
Here I request OLA to refund all my money that has been wrongly billed due to OLA app technical faults, driver faults and refund of all surcharges/escalation/charges for waiting time due to CNG filling by drivers almost every other day.Even if there are 3 cabs in line for filling it takes almost 20 min due to which I as customer suffers (wastage of time, money and energy in waiting).