Ola Cabs / ANI Technologies Complaints & Reviews

I am so frustrated because of drivers behavior.. I was getting late because of his delay and he was not ready to come at my pickup point. He told me to come as per his convenience. Not also he cancelled my ride when i reached where he called me. This is not right.

Rickshaw no. Attached below.

There is no my mistake so i will not pay any charges.

My sister has ticket in train 22692 from gwalior to bengaluru. She has missed train because of ola company. And she has to booked ticket in tatkal quota with extra amount which was already paid by her. Now, please ola will tell who will responsible for this and also who will pay for this loss and the most important thing that she will not attend the interview. I have all proofs about this.

Please check the above ticket number i have raised a query long time but i have not received any response and no one is not bother at all to help the customer complaint when they want money they will call us and keep texting us but as soon they got money they show there real faces such a worst worst worst support ola they won't keep up the words and not respond to mails
Worst i asked them a refund so they stopped responding stealing money from customers

Hello team,

I would require your help on getting resolved my ola post paid unauthorized access by ola driver.

My ola account (Ending with 67) is get unauthorized accessed by ola driver (Driver mobile number 879
*85) on 17th april 2019 09:29 am and received message from ola saying “your accounts was logged into from a new device” also got email your email account has been changed for the account (74*81). I never had mobile number with 74*.

I have immediately reset my ola account and also raised to customer care with ticket number[protected] and also called to ola customer care. Associate said we have already reset the account. Post reset my account, i have not used ola postpaid from april 27th but also i am not able to add my account details.

I also keep on following up with ola team on for the confirmation on emails, but no response from the ola. Request numbers[protected],[protected],[protected].

On a sudden, i have received call stating that ola postpaid bill 5000/- rs is due and harassing me to pay the bill by calling every hour.

Could you please help me in this issue resolved?

Prasad

I have charged rs. 746/- instead of rs. 308/- from madangiri, delhi to vaishali, ghaziabad. (Crn : [protected]). I have traveled through micro - white dzire tour dl1zb-7742 but on my app it was showing prime sedan. When i booked it was showing micro but when i reached to my destination they charged according to prime sedan and the same showing in the app.

This is the second time in two months this has happened. Two cabs get booked at once and I get Notifications and details for both. Both cabs end up coming at my address. The main ola page still shows searching for cabs. This is ridiculous. So much of an inconvenience.
Previously when the happened both cabs arrived at my place and it was such a hassle.

Hi team

I have booked a cab on 5th may 2019 for 6th may 2019 at 4.45 am. I havre got a confirmation that says your ride has been scheduled for 6th may 2019 at 4.45 am and the cab driver details before 10 mins of the pickup time.

(I also attached the screenshot which is taken on the day of pickup.)

However while i'm ready and waiting for the details in the morning, i have not received and such details for ola and also my booking has been disabled from my your rides tab.

This is such a worst customer service i would say. I was fully dependent on my scheduled ride but at the end none came back to me on the cancellation and i even i don't know till now what happend.

If i were a fool believing that i will receive the details then i would have missed my train.

I need a propèr response anyways this is late but need a proper reply for this.

I have provided my feedback to all of my friends and my follwers on the disappointment which i faced by ola.

My contact number: [protected]

Hi team,
May 6th from coimbatore railway station to sindbadh hotel [thudiyalur road].
Three drivers denied the trip and yelling at me to cancel if required.

Osn details are [protected] driver name is mohamed siraj @ 7.31 am
Osn details are [protected] driver name is saravan kumar @ 7.23 am
Osn details are [protected] driver name is ashick mohamed @ 7.19 am

All the three drivers are telling - rules has been changed. No share trips in the morning and share trip will start post 9 am ist. They are very rude over the phone and in ola parking stand - they were laughing each other and discussing each other as how they shouted with customers.
Let me know if you need more details. This is second complaint and trust atleast someone will read and call me as i know they will never improve.
Ola management team might be sleeping or they might have sufficient income where they ignore public and play with public time and money.

Hello i want to lodge a complaint on ola cab services. I don't know why they even have the cab services when they don't have professional drivers.. If we book the cab drivers will deny the duty.. It almost happened to me 4 times single day.. If they don't want to take the ride why will they even accept and why are they having this job?? This seems ola executives are not taking any serious action on drivers and they do whatever they want.. I suggest uber over ola..

Hi my name is Dr Balaji Patil with Ola account number [protected]. I booked Ola on 05/04/2019 in Mumbai. I forgot my bag in cab. Driver confirmed that he has bag in car and he told me he will deliver it to Ola chakala office. Now from yesterday driver is not picking up the phone and neither Ola customer care

Dr Balaji Patil
Mobile number [protected]

Subject: case o[censored]nprofessionalism and theft. Need immediate action!

Sir,

I want to lodge a complaint against a particular ola driver. I am disappointed about the fact the ola support team also did not care for customer's satisfaction.
Please find below the description of the exact incident that happened to me.

On 18/04/2019 evening, i had booked an ola cab from bangalore airport to key’s hotel, whitefield, bangalore. The ola personnel standing near the ola prime queue at bangalore airport ola zone helped me to book the ola cab as the internet in my phone was not working properly, hence i missed out on checking my mode of payment. After reaching key’s hotel, whitefield the driver partner told me to pay rs. 952/- by cash and till the time when i paid him cash i didn’t receive any message or email regarding ola money ola postpaid deduction.

I paid rs. 952/- by cash to driver partner (Rs.200/- x 5 currencies & one 2 rupee coin i. E. Rs.1002/- and driver partner refunded me rs. 10/- x 5 notes i. E. Rs. 50/-) in front of my spouse and security person of key’s hotel, who are the witnesses of the cash payment. Also cc tv footage of key’s hotel is another strong witness of my cash payment.

After some time (After the cab left) i got a message saying rs. 15/- has been debited from ola money & rs. 937/- from ola money post paid account. I immediately tried to call the driver partner and he picked up the call as well, but the moment i began to describe him the situation he disconnected the phone call and did not pick up my call thereafter. After that several times i tried to contact the driver partner from different phone numbers but the fraud and dishonest driver never responded. The very fact that the driver partner is not responding to my calls is a testament that he is at fault. If we were in a position to retrieve his call history, we would get to know how many times i tried to contact him and he disconnected the calls. Being a senior citizen and a loyal customer of ola, my earnest request to you is to please go for a proper investigation and refund the amount of rs. 952/- to my ola wallet or post paid. It will be really unfair to me if i have to pay the amount (Rs. 952) twice for the ride that i have taken only once.

I did inform about the incident to ola support several times but am extremely disappointed about the fact that ola support team could not resolve my genuine issue. I am upset that the dishonest driver partner is getting away with it and still driving ola whereas i am being penalized for trusting him and giving cash to him when he demanded so. Rather than penalizing me, i really expect you to enquire the situation properly and punish the fraudulent driver as such person being associated with ola is bad for ola's brand image. I need proper justice from the authority. Also i request you to take the necessary legal step against the driver partner as in my opinion this is a clear case of theft.

Please find below the details of my ride:
Booking crn#: [protected]
Name of the driver: ashoka s v (Mobile no.-[protected])

Thanks and regards,

Aditi roy

I booked an ola cab for my grandfather from preet vihar delhi to sector 63 noida. The driver picked him from location and as the moment he entered sector 63 he stopped the cab and asked my grandfather to pay and leave. My g. Father told him that my office location is just 2 minutes from here plz drop me on location. But the driver insulted him, used abusive language and asked him to leave the cab immediately. As my g. Father didnt had any other option he paid him and left. Later when the incident came into my notice i called the cab driver just to explain him that whatever you did with an elderly person is very wrong.in return he abused me very very badly and also told me to go and file a police complaint as police cant do anything to him.
Date - 6 may 2019 - 1.30pm
Crn - [protected]

I am really disappointed by the response from ola regarding this matter. I booked a ride from noida to india gate with crn no: [protected] for my parents. After completing ride, money deducted from my postpaid wallet and my parents paid the cash to driver too as the driver demanded the on the spot cash payment.

If ola couldn't refund the amount due to their policy restrictions, in that case i also want to mention few things:

Firstly, my parents were travelling in that cab who lies in senior citizen category. After drop off, the cab driver took the money by threatning them and stating that if they will not give the cash he wouldn't let them leave. This kind of harrashing behavior is not we accept from ola drivers.

Secondly, apart from the inconvenience suffered by my parents, this might be the issue related to ola app. The amount deducted from my postpaid wallet and didn't show up in driver's app that the ride hase been paid already. So i request ola to process the refund for this ride.

Thirdly, if ola is questioning about the cash given or not, there were cctv cameras all over the road near the drop off point. All scene would have recorded in those cameras.

These experiences will definitely hamper the trust that we as consumer have in ola.

I hope ola will understand my concern and will take necessary action.

Last ticket raised is 1590746- on the above crn no i travelled in pune dated 20 mar-19 at 10.41pm and at the end of travel, i paid the amount to rs120 to driver and at the same time there was deduction in ola money happened, which i did not realise at that moment as i had never availed the ola money. After few days i got reminder from ola money to pay rs 120, i raised the complaint in 3rd april-19 after coming to now that such incident has taken place. Now they have inactivate my app and i am not able to use it. They are charging money on rs 120/-.
Company is also not responding, they say i should have come within 72hrs.
Will need help
Regards
Sunil nair
[protected]

On 05 may 2019, at 0745h i had booked an ola cab at sarai rohila railway station delhi, drop destination was greater noida. The vehicle booked was rj32 ta 1913, driver name rajkumar dhanka. The driver was already in station parking but refused to take my ride unless i cancelled the ride and paid him the fare separately. I had to wait for 10 mins and my ride was automatically cancelled.

Next i again booked the cab around 0755h, another cab dl1r tb 5263 driver name rakesh was booked. He lied that he is 30 mins away inspite of gps showing him in location, maybe he didnt want to go to greater noida. Then that ride was cancelled and i was charged rs 50 for cancellation!!!

Ola your service in delhi has hit rock bottom. Drivers cancel rides, leaving passengers in lurch, drivers make you cancel the booking and pay them directly and they have no fear of any punitive action from you end. I missed my connecting train today thanks to your inefficient service. If thw issue is not resolved here, i will take you to court.

I booked an ola mini to ride from mulund (Mumbai) to nashik about 180km approx (Not exceeding 200km). The estimated fare shown to me was ₹1600 but when i reached the destination the fare came out to be ₹2800, i was charged almost ₹1000 extra, and in the invoice and detailed bill it showed about 99km extra done by my ride which cost extra ₹1000 aprrox (1km cost ₹11). So ola purposely charged me extra 1000 rupees and gave it a reason of extra 99km. Hence ola is fraud and cheating us and charging unnecessary extra fees which we have to pay and have no other option.

I have booked ola rental for 1 hour for my wife and children. During the travelling cab got punchered and driver dropped my wife and children mid way.
When they ask for another cab he denied and say you have to book another vehicle at your own.
So i arrange another vehicle immediately i shared my experience through app.

Now ola raising invoice for the services which was not provided and charging daily interest.

I received a call from +91-[protected] in the morning saying it was from ola kyc dept.
He verified my email and mobile number and then asked for otp.
I asked why he needed the otp, from where he was calling and he said he is calling form ola kyc dept, and so i gave him my otp.

After this i got a message of transaction for rs.8502 on "nandabavesh tours and travels" using my ola postpaid money in my account.
I immediately called ola customer care and they informed that with the number i was calling, there is no account at all.
How could my account disappear from ola database since i have been using it from very many months now, unless its internal ola personnel who did this?

Now i have a transaction of 8502 on an account that does not exist anymore.
Pfa the mails showing the transaction, which was not done by me; change in my account related mobile number and email change.

I need clarification as to how my details regarding my account and postpaid balance is known to whoever called???
I need clarification and verification on this fraud transaction.

I ahve filed a complaint in ola[protected]

On my last ride, estimated fare was rs 252/- after i reached the destination, i asked driver to drop me to the same location where he had picked me up to which he agreed and i changed the drop location in app.
After the ride was complete, when i received my postpaid bill i was shocked to see that i was charged more than 200% of what was showing in the estimate earlier.
Ola charged:
For 1st 20 km - rs 120/-
Next 26 km - rs 305/-
Again fare increase charges separate of rs 98/-
Again 112 mins ride fare charged separately for rs 168/-
Taxes separate! Making total bill to be rs 788/-
I wrote my feedback on ola app on 29th april and 1st may but there is no response of any kind. Not even an acknowledgement mail. On top of that they are sending reminders daily for payment and charging ₹1/- per day penalty but not answering to my complaint. I am very frustrated at this kind of behaviour of ola. Kindly help. I demand to be charged fairly with penalties withdrawn. They are making fools of consumers.

Today i put location to mithran residency at chennai and rate was courted to me as rupees 441. Please refer micro crn:[protected]. But the driver took me in a wrong route and we reached to a remote forest area as per the ola location as he told and stoped the ola meter at rupees 497 and told that he will charge extra money to reach the location and collected from me 700. Please do the needful by which i can get back the extra money which was deducted from me.
Regards:anurag mahapatra