Ola Cabs / ANI Technologies Complaints & Reviews

Driver ne miss guide kiya.
Rental booking me 60 km 6hr ke liye booking tha.
Driver ne 37 km hi hua tha hame bola ki 60 km ho gaya hai 2 hours ka samay bhi bacha tha.
Final bill payment ke baad mobile me total km 37 hi hua tha
Customer care ko call karne per wo bola ki hamari jimedari nhi hai, aap ko driver se usi samay baat karni thee. Custmer care ka behavior bhi bahut ganda tha.
Pls intervin in this matter it is foursery case.
Regards
Rakesh srivastava
[protected]

I faced this situation today in chennai.
I booked an ola cab where it showed that i am suppose to wait for 15mins, after 10misn i cald he cab driver and he asked my drop location and cancelled the ride. This is not the first time it has happened with ola drivers, the moment they get to know the drop location they cancel the ride or else tell us to cancel it. We booked around 4 ola and all of them denied duty, for is ola cabs there for???
My friend tried booking an ola, the same thing with him. What kind of a service is this provided to us from ola.

When i book an ola ride. Specifically ola auto. The fare rate which it shows is comparatively very cheaper than what he actually charges from me. And this is happening for the second time with me. It's shows 20-22 and actual fare comes to 60-70 this is not done at all. I am going to raise an action on this. This has happened with me twice. Very bad

I was at airport, waiting for my ola, and i got call from driver and talked so rudely that i have been waiting here for 10 mins, tell me how much minutes, it just been 3 mins from i have been booked it. When i got near to the texi, he came out time passed for few minutes, and open his car's decky and i have lpg gass kit inside it, you don't know it? Said rudely, and i wondered that now ola has started to write fuel types too, it took like 8 minutes, and after i had to cancel it because he said to, still i got charged extras.

Phone description - motog5 plus
Color - black

Driver details
Name - shankar
Car - silver vista mh14 cx 3023

Ride detail-
Date - 1 october 2017
Time - around 12 pm
From - indore foods (Pune)
To - symbiosis centre for management and human resource development hinjewadi phase 1 (Pune)

During my ride today i left my phone in the cab. I was sitting behind the driver seat. Kindly take required action and revert to me as soon as possible.

I booked an ola cab online on 15/09/2017 from haridwar railway station to yoga gram haridwar. The estimated fare shown was rs322/ to rs337/ the cab no. Was uk08ta1529 driven by mr narender. I told him the uv code 5119 and the journey started. Instead of director rout through bhel he took a long route. Reaching yoga gram i was shocked when he asked for rs894/ which i had to pay to avoid any confrontation. Kindly refund the excess amount thus fraudulent charged. Regards upkar singh

My ola cabs booking account blocked for more than a week. No ola phone or email id available on their webite to lodge complaint with them. Please look into this matter and advise me urgently reasons for blocking my account and ensure same is unblocked immediately. Some money is lying to my credit with ola. Appreciate your immediate action.
V balakrishna

On 29 september 2017 for 46 km they charged me rs.2678/-. The journey was from andheri to nalasopara (46.7kms). First explanation of executive was that extra charged amount will be credited to my ola amount account. On next date the other executive says it is correct fare as during said time booking demand was high. Strange almost rs 58/- per kilometer.

Hey actually i wanna register ola with my mobile 📱 number and when i enter my mobile number they say account blocked could you pls tell me what is the problem we never violated the ola terms or misused it or cancelled our trips this is the first time we are thinking to book a cab with this mobile number 📱 pls reply with the problem i hope u reply soon

Myself sarita gavande, its been 3 months and i have terminated my tourist car with ola on 01-july-2017 & not received deposit amount till date. I have acknowledgement copy of pending balance paid before termination of car. Receipt number : ola/mum/59217 paid on 01/07/2017.
Request you to urgently pay me deposit amount as am not happy with proper&convincing method for resolution. Problem faced:call support ask me to approach nearest branch&visiting branch ask to to visit andheri mumbai office as system is not updated. Due to ola system issue and lack of customer support i have to write compliant.

I have booked a cab on ride later, message was sent that, 15 mins before scheduled ride, details of ride will be shared.

But no details were shared and at the time of schedule ride, ride got cancelled.

I have an important flight to catch, it ola was able to arrange a cab, it should have notified at least 20 min earlier, why intimation of cancellation has come too late.

It is very unprofessional and it has caused a lot of trouble, as i have to make arrangements at last moment

I have opted ola share and after pressing on confirming booking its shown request error and try again after pressing on try again the same page prompt the tray again and after pressing try again cab booked now it was booked a mini segment with out a notification actually the share cost is 35 but the mini was booked and they collected 285 rs for just 4.6 km

Rash driving by an ola driver in vashi navi mumbai. The driver doesn't even give indicator while turning. I could have literally died today. Car number - mh47 n 1160. I hope you would take some action or else i would approach the higher level for sure. I was on bike behind this ola and suddenly he turned right without indicating. This type of driving would kill a biker for sure if it continues.

We travel frequently to this place and it costs only 150 rupees... But this time it cost double the amount due to the irresponsible act of the driver... He took us on the longest route possible and made a fool out o[censored]s. I will make this an issue... We need refund... Half the amount to be returned by the driver. Highly disappointed in ola cabs!!!

I booked ola at bhubaneswar on 28/9/17 at 1245h with crn no. [protected].
Name of driver mr. Dakua and mobile no. [protected]. My pick up location was bhi tangi at bhubaneswar and drop location was at cuttack. He refused to go to my drop location at cuttack.

When i insisted, he cancelled the ride. For his action i have been penalised with rs.50/-. Why?

Please enquire into the matter and revert back to me.

Hi,

This is anil soni and attached my vehicle with ola but i didn't understand why you changed every 15 days incentive scheme do you think that if any ola partners doing business with you but you wouldn't want to continue to them.
At the time of promotion you showing that only ola doing business very well in this market & ola partners getting profit so high why not understand that no one any business is monopoly to any one.

Every time have you change incentive scheme without confirmation with partners but never change your incentive from customer or partners if you want change scheme to inform to partners 10-15 days before because you are in market only for partners otherwise no body ask you or your company & today are you earn profit from partners not by your self.

So look in to your partners profit don't think about only your company profit

I booked an ola cab bearing reg no CRN [protected]. The driver after boarding me into the car refused to take the ride citing some personal reason which caused me a lot of inconvinience at the last moment. This driver has also abused the officials of ola cab in front of the customer. Plz take some action against the driver. Date of booking 27.09.2017 at 10.30 am around.

Today morning i traveled from koramangala (Halcyon hotel as a pickup point) to bgrt (Bearys global research triangle) with trip id: crn [protected]).

Driver name is chandra (Mobile no:[protected]), he took 300 extra money apart from trip fare, when i called him, he is not responding.
Could you please refund my money to my ola account ([protected])

Thanks & regards:
Vinay

From my home to destination it is just 5.2 kms, but bill shows 8.2 kms. And for this they have charged 174 inr. This is over and above the charge. I also spoke with customer support staff and there is no proper response from them. If i won't get my money back then i am going to file a petition in supreme court. This is a loot with people. Ola is trying to loot money from people and that too they are not paying drivers. This is not acceptable and i want justice for this issue

I booked the cab from dwarka sec 7 to terminal 3 igi airport i had to collect the ticket from the counter so i was in hurry i gave him 1000 rupees (2 notes of 500) told him to wait, i will get back and take the change from him, but when i got back he was not there, the bill was of 469, he took 531 extra i contacted ola support, since there is no number mentioned in the app, i was trying to register online but that didnt help, there is no customer care no mentioned online i was trying to contact finally i got the head office no of ola, i contacted customer care and they said they will not be able to help since its been more than 3 days of the incident my issue is:

*they donot show the contact no of the driver once the ride is complete
*they donot have customer care no on the app and not even on google
*they do have a support option but once u enter your complaint it doesnot work, i mean no enter/done/register /complain option once u right about the issue its a big struggle
*and when u contact them after so much struggle its already 3 days passed and they wont listen to you

I need my money back and a lesson to ola, how to deal with the customer
This is my driver and trip detail

Mehtab
Crn:[protected]
White swift desire
Attaching invoice and the screenshot