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Ola Cabs / ANI Technologies Complaints & Reviews

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Updated: Nov 15, 2025

Complaints 9492

Resolved

241

Unresolved

9251

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Ola Cabs / ANI Technologies reviews & complaints page 158

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Address: Vashi, Mumbai City, Maharashtra, 400 703

Sir/madam,

I am very upset with the obnoxiously high rate charged for the ride from vashi to kalwa this morning.

Details as follows

Crn[protected]

I have paid a very high amount if rs 1466.

The same day ride back, from kalwa to vashi i paid only rs 608. Crn[protected].

This means i was charged 3 times the original amount which is unacceptable.

Pls return back my money rs 858 asap.

I am an frequent traveller of ola and this is a fraud.

Please to the needful.

Shailaja chile.

May 17, 2019

Updated by craft craft Sir/Madam,

I am very upset with the obnoxiously high rate charged for the ride from vashi to kalwa this morning.

Details as follows

CRN[protected]

I have paid a very high amount if Rs 1466.

The same day ride back, from kalwa to vashi I paid only Rs 608. CRN[protected].

THIS MEANS I WAS CHARGED 3 TIMES THE ORIGINAL AMOUNT WHICH IS UNACCEPTABLE.

Pls return back my money Rs 858 asap.

I am an frequent traveller of OLA and this is a fraud.

Please to the needful.

Shailaja Chile.

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I book a car micro car at 7'o' clock. 7 minutes distance for driver to our home. Driver pickup my first call and said wait will come with 5 minutes, we wait half an hour driver wasn't pick my call and car was not reached, so i cancelled my trip. I applied coupon code on that ride, kindly refund my coupon and help next trip for my cancellation money. Kindly help.

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Me and my wife have booked a ride on 15th may around 11:30 am. The ride fare as shown before the trip was around 200 rupees. The distance for trip is around 11kms.

Post completion of trip amount of 573 rupees is deducted from wallet. And when this is highlighted to support they say it's variable charge, hence justified.

How on earth, on account of zero delay in pickup and very minimal traffic, you can post a charge of 573 rupees. This is unacceptable, unethical and a very fraudulent way of doing business. This is very unacceptable to take away customers hard earned money this way.

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Address: Kolkata, West Bengal

On 2nd of may 2019, i was at kolkata for an interview. I stay at delhi and belong to bhubaneswar, odisha. My trip after my interview was planned for bhubaneswar via flight which got cancelled because of #fani. When i came back from interview in the evening, i got the information that all flights/train had been cancelled from kolkata to bhubaneswar. I with one of my colleague took an ola outstation trip which cost around rs.14000/-. As there was no other alternative we left kolkata at 9.30 pm as to reach bhubaneswar before the cyclone. The ola driver started the trip saying that the vehicle had a punctured tyre which he had to repair on the way. At the same time he disclosed that he had not having the step in too. For one hour, we go on searching the tyre shop which were closed by that time. Then i got afraid to travel in that vehicle the whole night in the high way expecting some danger. There we planned to shift to a bus which were moving to bhubaneswar. The driver agreed to cancel the trip saying that he will take rs.9000/-. We argued and called help line of ola. They discuss the issue for half an hour without any solution. The driver cancelled the trip and we shifted to osrtc bus at around 11 pm of night. It had started raining. The charge was rs.2357/- which was exorbitant. But there was no time for argument. We paid the amount and left. Immediately i post the complain in ola site. No reply recieved till date. I demand the refund as the vehicle was having issue from the beginning. Being a lady, i didn't have any alternative at that scary night of ensuing #fani.

+3 photos

May 26, 2019

Complaint marked as Resolved

No response from ola till date.. Neither any phone call ..Nor mail

May 26, 2019

Updated by kabita mohanty The issue not resolved yet...

May 26, 2019

Updated by kabita mohanty The complain not yet resolved

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Address: A704, Thane, Maharashtra, 401202

Dear concern,

My name is vijayan nair, my registered number is [protected] and i had booked an outstation trip from vasai (West) to nashik.
Exact address as mentioned below:
Start point: mirchandani gardens, sun city, vasai (West)
End point: asha kendra, ramdas swami nagar, nashik

The start odometer reading was 261.3 km
The end odometer reading was 457.6 km
Total distance travelled: 196 kms

His odometer has a button which when pressed showed six digit reading also. When i commenced my ride at around 9.25 pm the reading reflected 261.3 km

On the way to nashik, from thane as we were crossing bhiwandi on the highway, a traffic policemen indicated our driver to stop, our driver moved the vehicle close to the traffic policemen and when our vehicle was close to the traffic policemen, our driver accelerated the vehicle and ran away. I along with my wife and our two year kid was in the vehicle, i asked him to stop the vehicle but he said i need not worry and he can take care of such things. He was not wearing a dress code as required for vehicles plying outstation. He not wearing a white shirt as mandated. The police man along with his senior drove behind us and caught him after a chase close to 3 to 4 km and we had to travel back to police station, we had to return 3 to 4 kms back. They made him pay a fine and we had to wait till he was released and reprimanded by the police in charge.

Apart from the above incident, i have charged for 227 km which as per odometer is only 197 km, the 197 km also includes 6 to 8 kms to from we had to go back to the police station.

I would request you to please take action against ola.

Regards
Vijayan

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Address: 560038

Driver has stolen my belonging that i left in the auto. He had the item when i called him. But he is refusing to return it. It is an expensive item and ola is taking no action against him. I reached out to ola and the driver. Driver said he has the item every week and that he would return it. Now suddenly he has kept the item himself and is lying about it

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A

Anash Khan

from Mumbai, Maharashtra

May 16, 2019

Please please my invoice for CRN [protected] to my email [protected]@gmail.com

S

salonifst

from Muzaffarnagar, Uttar Pradesh

May 16, 2019

Hi I was using Ola Auto Cab to take my kid from school many times auto canceled the booking, ola had block my A/C due to multiple cancellation and not refund my ola balance

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Address: Hyderabad, Andhra Pradesh

16th may 2019, i have booked a cab from financial district to mgbs, the driver was relucted to come to the pick up arguing don't know the address. Several times we have called the driver. Some times it was not reachable and when we reached him he was not showing interest in picking up. We waited for 30 mins and finally cancelled the ride and lost 50 rs. It's not the fault o[censored]s to make the ride cancel. It was the driver who made us to cancel the ride. We hadnrerrible experience with ola cab. We never book the cab again.

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D

Dinesh 1998

from Periyakulam, Tamil Nadu

May 16, 2019

In my mobile phone i have uninstalled the ola application but someone is using my ola account. Everyday i am receving a mail that i have gone for a trip. So kindly solve my issues as soon as possible.

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Hello OLA,

I was driving back home on 14 May, i was crossing DSO crossroad at Hazratganj Lucknow.

Suddenly a white OLA cab UP32 KN 5486 Wagon R came from right side at very high speed and hit our car from front right side badly then it continues driving and damaged our car right side completely and ran away.

Due to high impact our car got damaged badly, also we were able to retrieve number plate of Ola Cabs which fell down at accident spot.

We have given a formal police complaint at Hazratganj police station Lucknow for same, requesting same from Ola to take strict action against the driver and pay to us for the damages.

Regards,
Prafull Tripathi

+4 photos

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I took a ride in ola in the last year cost 305 and made a late payment of 305 on November 14. Attached is the proof of payment that i made. Still, i am receiving calls, messages to clear dues which is a mental torture for me. I asked them sevral times and share the screenshots of payment but still they are not ready. They are saying that they refunded the amount but i don’t receive it and bank statement is a proof of the same. Moreover i didn’t receive any message regarding refund. My complaint is that i already paid the amount then why they are keeps calling and texting me for clearing dues. I highly irritated with this. They are seriously a pathetic company with extra pathetic services.

+1 photos

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Address: NCRB , Mahipalpur, New Delhi, Delhi

I travel to T3 IGI very frequently, but was never charged of toll or parking during departure but I knw parking or toll is charged during arrival booking.
But my driver smartly charged me toll charge of rs 150 which I think is a fraud or cheating case under ipc 420.

I request you to take action against this incident and refund my 150 rs ASAP.

[protected] - MY PAYTM

OR REFUND to my ola money or ride voucher but I need the refund else it will be a police case.

Pls find attached copy

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Cancellation fee of 15 was charged unnecessarily for non usage of ola rides or ola services if at all cancellation fee is charged details against which booking this fee is charged to be updated to us mandatorily. These sort of activities derates the ola services

Error icon
Message not delivered
There was a problem delivering your message to [protected]@olacabs.com. See the technical details below.

— forwarded message —
From: sripriya s
To: ola
Cc:
Bcc:
Date: wed, 15 may 2019 19:12:41 +0530
Subject: re: your wednesday ride with ola
Cancellation fee of 15 was charged unnecessarily for non usage of ola rides or ola services if at all cancellation fee is charged details against which booking this fee is charged to be updated to us mandatorily. These sort of activities derates the ola services

On wed 15 may, 2019, 4:35 pm ola, wrote:

May 15, 2019

Updated by Sripriyavenky Cancellation fee of 15 was charged unnecessarily for non usage of ola rides or ola services if at all cancellation fee is charged details against which booking this fee is charged to be updated to us mandatorily. These sort of activities derates the ola services

Show quoted text
Error Icon
Message not delivered
There was a problem delivering your message to [protected]@olacabs.com. See the technical details below.

[protected] Forwarded message[protected]
From: Sripriya S <[protected]@gmail.com>
To: Ola <[protected]@olacabs.com>
Cc:
Bcc:
Date: Wed, 15 May 2019 19:12:41 +0530
Subject: Re: Your Wednesday ride with Ola
Cancellation fee of 15 was charged unnecessarily for non usage of ola rides or ola services if at all cancellation fee is charged details against which booking this fee is charged to be updated to us mandatorily. These sort of activities derates the ola services

On Wed 15 May, 2019, 4:35 PM Ola, <[protected]@olacabs.com> wrote:
<table border="0" cellpadding="0" cellspacing="0" width3 ----- Message truncated -----

[protected] Forwarded message[protected]
From:Sripriya S <[protected]@gmail.com>
Date: Wed 15 May, 2019, 7:12 PM
Subject: Re: Your Wednesday ride with Ola
To: Ola <[protected]@olacabs.com>

Cancellation fee of 15 was charged unnecessarily for non usage of ola rides or ola services if at all cancellation fee is charged details against which booking this fee is charged to be updated to us mandatorily. These sort of activities derates the ola services

On Wed 15 May, 2019, 4:35 PM Ola, <[protected]@olacabs.com> wrote:
15 May, 2019

₹62
CRN[protected]
Thanks for travelling with us, S Sripriya

Ride Details

K Mohammed Jaffar

Auto

04:21 PM No. 1025 A, 1st Main Road, 1st Floor, Poombukar Nagar, Kolathur, Chennai
04:32 PM No 192 Paper Mills Road Sembium Perambur, Chennai
Bill Details
Ride Fare
₹49.4

Special Discount
-₹8.8

Total Access Fee *
₹21.43

Total Bill (rounded off)
Includes ₹1.93 Taxes
₹62

*Access Fee is charged for availing the Ola platform
We've fulfilled our promise to take you to destination for pre-agreed Total Fare. Modifying the drop/route can change this fare.
Have queries or complaints? Get support.

Payment
.
Paid by cash
₹62

For T&C and fare details, visit our website

Didn't make this booking? Report it

Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road,
Koramangala, Bangalore - 560034.
©ANI Technologies Pvt. Ltd. 2015 Olacabs.com
Service Tax # AAJCA1389GSD001, Service Tax Category Cab Operator, PAN No. AAJCA1389G, CIN:U72900KA2010PTC086596

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Address: P. No. 17/a, Kamaraj St, near Bhavani Nagar, Polichalur,, Chennai, Tamil Nadu, 600074

After a long overnight bus journey, i got off and booked ola.

The ruthless driver stood right infront o[censored]s and said will pick, after asking regular repetitive questions what is mode of payment, where is u r drop etc etc...

To my surprise, the cab didn't even moved. So we have walked down and found driver was missing. At last after 15 mins he showed up.

Very ruthlessly he spoke sitting in the car. More over when i asked reason, he simply cancelled and said i won't come.

I don't understand why they are behaving like this despite of paid trip, that too at premium cost...

Phew... Just another stupid driver and ola as usual...

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P

Pradeep2019

from Delhi, Delhi

May 15, 2019

[Ola Support] #[protected] Fairs and charges

P

Praful123456

from Mumbai, Maharashtra

May 16, 2019

Vehicle no. MH31 FC 1849 white indica drive have no sense of talking and driving he is totally hopeless and your ola brand name is to big you don't have to spoil your name and fame due to such type of drive.

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Address: Madurai, Tamil Nadu, 625014

Ola driver number [protected]. At 8.42 am on 15/5/2019 i booked ola.
Pickup from ar hospital.
Dropping place bharathi nagar krisnapuram colony. Ola show the charge as 32rs. I called the driver his name was registered as vairakalai mokkaraj. Crn is [protected]. He asked for extra 10rs. I said then why we are opting for ola. He replied rudely then dont book ola. Call some one else. How a driver can rudely talk like this to a regular ola customer. Take action immediately.

+1 photos

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C

Coolinstaller

from New Delhi, Delhi

May 15, 2019

Why is that OLA charges 1 rupee when a bank is added in the payments section and the amount is never reversed?

My account email is- [protected]@gmail.com
Account Name- Shumyl
Phone number[protected]** (mentioned in my ola app)

Transaction date is 7th May 2019

Mode is UPI

N

Nurara Hazarika

from Bengaluru, Karnataka

May 16, 2019

Most of your drivers enquire about the destination and end up cancelling after making us wait for a long period of time because of the completion of another trip. This has wasted most of my time as they are not willing to go to the drop location. Kindly train your drivers to be more considerate about others valuable time.

P

Payal Atul Pandey

from Lucknow, Uttar Pradesh

May 16, 2019

Please unblock m'y ola account. It is permanently blocked dont know y
[protected]

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Address: 560093

What the hec us postpaid y shld I pay to avoid some sensless latepayment...first mistake was to load money in ola n could nt use as all the useless so called ola drivers..auto n cab want only cash...once even being a lady travelling with my mom was forced to getdown frm the auto travelling for 500meters as we re using olamoney n not cash at night around 9pm heartless scumbag...upon that I m receivibg msgs continuosly for some pistpaid ### which I never opted for...such unprofessional cheats...

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Address: Pune .b.t.kawade road, Pune, Maharashtra, 411037

Ola auto driver Mr. Sachin Gulabchand (MH12QE4784) Mobile no. [protected], OTP (8477). Has confirmed the pick up and dint reach the destination. Kept calling several times but purposely kept his phone busy to ignore. My mother has keen problem therefore we had booked a cab . Nor the auto drive came nor he rejected the pick up so that I could book another one. Request you to take strict action against such drive's who spoil you company name by treating passengers so badly..

Regards,
Pramila

+1 photos

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Address: bokaro, Bokaro, Jharkhand, 187001

Website: olacab.com

On 13th may 2018 at evening. Ola driver refuse to receive payment through ola postpaid wallet. He ordered me to paid through cash on telephonic conversation and tell me that if you will pay through ola money then i'll not come to pick you...

This is the actual condition of ola. They are treating people just as there servant..
So please give justice...
I have all the relevent recording and screenshot of the driver...

Amit kumar
Mob-[protected]

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Address: 560039

Inspite of hundreds of email, ola team has not been helping me to get my kyc done. And on top of that ola team has been closing issues without fixing them!!

No one in ola cares about customers issues and helping in getting them fixed. Can you please help!

List of issues
1639961
1654756
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

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A

Amit Padir

from Mumbai, Maharashtra

May 15, 2019

Hi,
I paid my post paid ola amount 724 RS of this month today using Google pay, and the amount has been debited from my bank account but problem is that in ola app it showing it is not cleared for this month.
Please help me.

Thanks
Amit. Padir

they are not processing my kyc - Comment #3432975 - Image #0

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Address: Bangalore, Karnataka

This is to inform you that your auto drivers do not accept Ola money, neither do they want to come to the pick up location. Why do you say you provide such facilities when your drivers don’t abide by it, AUTO DRIVERS precisely. If I’d to walk up to the vehicle, I wouldn’t book your auto, I’d find myself an auto by metre or get on a bus! Hopefully you’d take care of it!

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Ola in its app have stated that toll charges are included in the fare and still collect toll from the passengers apart from the airport toll charges. Further an issue stating that the ac issue in the cab was raised with ola for which no action was taken from the company's side. The customer service executive also didn't provide a solution to query about fare when contacted.

May 18, 2019

Updated by Jidhin v This is the break-up mentioned in the app

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R

raj.doshi

from Mumbai, Maharashtra

May 15, 2019

@Pehredar

I booked ride using ola on 12/05 at 12:15 pm and driver not came till almost 30 mins as he was busy in his previous ride so he suggested to cancel ride and book another. I booked another ride and I got 304 as estimation. But I have been charged 730 rs.

extra charges - Comment #3432872 - Image #0

M

Mohitgbhir

from New Delhi, Delhi

May 15, 2019

My ride start this jhilmil colony c-block and ride sarojani nagar. Me show 250rs and pay bell 600rs extra charge 350 rs.

Micro.crn[protected] resolve this complaint

extra charges - Comment #3433001 - Image #0

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Address: Hyderabad, Andhra Pradesh, 502032

It’s been over a month since i submitted my kyc & is waiting for in person verification. However, ola kept restrictions on wallet - where i’m unable to transfer funds which is causing lots of problem & making it numb. Despite of multiple calls & fake promises by ola, i’m helpless now seeking for help. How can ola restrict its users to use their money despite of submitting online documents? If there is a delay from service provider or company end why end user should be made suffer? To contact ola it takes immense pain to wait in long calls and also no professional respect they give.
What’s the solution?

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