Ola Cabs / ANI Technologies Complaints & Reviews

I had pre-booked ride at ola shuttle and was waiting at hcl 125 to board the 6:35 pm shuttle on 18th may. The shuttle left without me. I couldn't even know, neither did the driver care to know whether i have boarded or not.
I kept waiting for half an hour, trying to reach out to the supervisor. And then after 25 min of wait, i come to know that it has already crossed 125, noida without me.
I was at the stop well before the boarding time and was seeking out for info about the departure of the shuttle from the previous stop.
I didn't find any cabs after that and had to take up a metro to gurgaon from noida.
This is sheer incoordination and mismanagement shown by ola.
I need compensation for the 1 hour wasted and the inconvenience caused because of this mismanagement.

My brother in law has booked an ola taxi from Airport to Medavakkam. CRN is[protected] .The driver name is Saravanan and his phone no.[protected]. His vehicle is swift Dzire TN10AU3924.He has booked vehicle from Chennai Air port to Medavakkam near Pallikaranai. Driver initially got Rs.150 from me and paid to Air port parking agent for delaying parking time more than 10 minutes. He got the receipt from Air port parking Agent and gave to me. He told that apps was not functioning and I should pay Rs .450 as cash.He didn't the location of Medavakkam and he made a lot of confusion.He argued with my brother in law and shouted. He used bad local words. He demanded for Rs.500. But as per ola the fare is Rs.250/-only He overcharged of Rs.500 as fare. Please take action against him.

Ola drivers overtime duty & uncontrollable sleep, lost our scheduled journey

We have book an ola mini cab on 4th may 2015, scheduled pickup

On 5th may morning 5:00 am. Ola booking no. Crn23476900

Got the following sms info around 4:30 am

Driver saddam husen

Mob [protected]

Swift dzire ka53 c1181

Cab never came, at around 4:45 we gave a call to the driver, no response.

When contacted ola support team, they said that the driver cancelled the booking

How can the driver can cancel the booking?

When we called the driver to find the reason. He said he was on over duty and

Was so tired and fast fell sleep, so he could make up the scheduled ride.

As it was past 5:20 by then, we could’t arrange for other taxi or auto

Lost our scheduled journey

Never ever use ola cabs

Today i booked ola a/c cab, but the cab came is non a/c. When i asked the driver, he didn't answer anything.

Then i said that i wont pay the complete money. But, he was forcing us to pay rs.510 for 12 k. M ride.

It was very very worst experience today morning. I will never prefer ola anymore. I will strongly suggest ppl to think twice before booking cab in ola

I have used ola many times in dhanbad and chennai but my experience in kolkata was horrible.

What I faced everyday during my stay in kolkata is that all the ola drivers switch off their devices at night in crowded areas such as the New Market near Oberoi Grand in kolkata and the customers are unable to book any cab using the app.
What these drivers are taking advantage of is the helplessness of customers at night when after shopping everyone would fetch a cab to go home. These cab drivers having their ola device switched off are demanding exceptionally high price from customers and are even denying service. For instance only yesterday when out of all possibilities I had to ask an ola driver manually to drop me to the hotel he demanded 3 times the price which I would have paid using ola cabs app.

This thing had become viral in kolkata and has become a menace for the customers.
Therefore I want to file this complaint so that these drivers can be duly punished as have been in Delhi recently.
Thank you

We booked ola cab in trivandrum for ride later option on 14th may for the journey on 15th may at 5.15 am. We got confirmation message from ola at 4 am on 15th may saying our cab is confirmed 15 mins before the ride driver details will be send. Finally at 5 am we got message from ola saying they couldn't find any cab in our location there by cancelling the cab. Because of this we couldn't catch our bus to kanyakumari on time which was booked earlier and we were unable to get any other mode of transportation to reach the bus stop to catch the bus.

I have booked ola cab well in advance on 14th may for 6 o'clock pm, so that i could catch my train at 8 pm from majestic railway station.. I got the call from the driver by 6 pm and he said due to traffic he will be little late and will be at my pick-up point in 20 minutes, since i have not got any call from him after 30 minutes i called him back and he told the cab has already been cancelled and he would not be able to come to pick me up. Due to this i had undergone soo much presure as i had to catch the train with my new born. I have alraedy decided i would not be using ola cab anymore

Hi,
I had travelled from kodbisanhalli bangalore to vidyaranyapuram main road on 12th may 2016 from 5.34 pm to 7.02pm covering 26.67kms. I have been charged 1254rs. Peak hour pricing as 3 times. This sheer disgusting and cheating the common people.
Pls conserned authority take action.
The same day i travelled a distance of 24kms for which i paid only 395. I was surprised when he charged me 1254 rs for the same distance.
The car no. Crn[protected]
I request the concerned authority to take action and reimburse my excess fare charged.

We booked one cab on 17 may. We got the driver name as prem kumar. We even got the message that your trip amount is 50rupess but we didn't pay a single penny. Because of that we are late for one important meeting. After that we called that number then the he cut the call. After 5calls one another person lifted speaking that its the problem of ola. I am from visakhapatnam, andhra pradesh. My contact number is [protected]. Please try to uplift the fame of ola as it has some good name than others.

I booked ola cab for 2 persons on may 16th at 6.27pm. The invoice bill was rs129. I booked the share option for 2persons. And the driver asked us to pay twice the amount for the trip. Since there was no cabs available nearby, we thought of continuing the trip.

Driver's name - biradar r r
Osn 53440111
Car - silver indica
Trip - queens rd, shivaji nagar to 8th cross, madiwala
Trip date and time - 16th may, 6.27pm to 7.05pm

I hereby ask for a refund back on my next ola trip

Driver was very rude. I[censored] have tracker plz check almost every day I used to go and come by ola share from silk board to MSR nagar. And today also I came to same route but this ola driver Ramsh A (OSN[protected] started shouting at me that I came to different location and then he stated telling that I booked ola share paying half bill, now the thing is that who is he to tell me like that If other person will be there then, it's share right no 1 booked so I only came so what is my fault here and it's your norms only. I mean paying the proper bill which have came. Apart from that I was talking over the ph so on that also he started commenting
I m using ola from long time but never face any issue. But today I m really disappointed with the service.

Hi,
My name is bharath and this is regarding a recent ride i took on ola.
I was travelling via ola cabs on to bangalore international airport since i had to drop my friend who was injured to the airport. Throughout the way i was using my phone and the gps was on. Since my friend had fractured his leg, he needed help in getting off the car, and i placed my phone on the car seat and helped my friend get off the car. When we...

Hello team,

This complain is with regards to chauffer driving subjected cab dated 17th may in morning at ashram chowk. The driver was driving on the right lane at a very slow pace with a speed of i can say 20 per km on a plain road and when cars honked the driver to move cab onto the left lane for slow driving and in order for other cars to overtake then he didn't changed lane. On way from ashram towards nizamuddin station this driver then in anger drove ruthlessly and in absurd manner in full speed when i tried overtaking from left lane. Then again at bhogal red light, this driver jumped red light. It was completely annoying and the driver was so rude that it might be unsafe for any passenger to travel or board cab with this driver.

Dear all,

I had travlled from bani park to viswakarma ind estate on 16th may in jaipur and came back from viswakarma ind estae to bani park.In the first trip we were charged for the complete 8 kms, where as in the 2nd trip it was charged only for 4 kms. I have copied the bills kinldy respond.


Crn[protected]

Base fare
₹22

Distance fare for 8.03 km
₹48.18

Ride time fare for 16.85 min
₹16.85

Peak pricing 1.2x
₹17.41

Total fare
₹104.44

Service tax (5.6%)
₹5.85

Swachh bharat tax (0.2%)
₹0.21

Sub total
₹110.5

Rounding down
-₹0.5

Total bill
₹110


Crn[protected]

Bill details
Base fare for 4 km
₹55

Distance fare for 4.41 km
₹30.87

Ride time fare for 16.77 min
₹16.77

Peak pricing 1.4x
₹41.06

Total fare
₹143.7

Service tax (5.6%)
₹8.05

Swachh bharat tax (0.2%)
₹0.29

Sub total
₹152.04

Rounding down
-₹0.04

Total bill
₹152

Have queries or complaints? Get support.

We observed this happening in Gurgaon. The cab is booked using app and when you call thw driver, his phone is mostly swithced off. Against our booking, he takes another customer and the bill is sent to our mobile as booking was made by us. Ola drivers are cheating us. They take booking from a customer and serve another customer so that they do not have to travel to the pick up location of the customer who books the cab. This trend is quite rampant in Gurgaon. I and my family members have faced this at least 4 time now and hence this complaint.

Ola cab was booked from dahisar to nanavati hospital at 6:35 am (Crn[protected]. After completion of ride at 7:05 am the driver stopped & confirmed billing of 326.00 & left as the payment was confirmed through ola money account. However in my ola app the ride was reflecting as still ongoing. Hence i called ola they closed the ride from their end & debited my ola money account for 348.00 on complaint to ola complaints on phone the refund of 22.00 was agreed to be paid, but no refund done. After calling back ola complaints team they are now stating no refund will be done as billing is correct.

Say ola to your driver raviraj ([protected]) for crn[protected].Indica mh12kn6311 to pick you up @ 09:28 pm, 16 may. 1.8 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/47aap719r with friends/family and let them track you.


This is the message i got when i booked a ride but after i calling driver and knowing destination he told me i will take 20-30 min to reach and in app he was showing near to me i said fine take your time and come then after 30 mins my booking got canceled automaticaly

A cab was booked from the number [protected] name shiji balakrishnan yesterday night at around 9.00 p. M and got a message stating that "say ola to your driver raja ([protected]) for crn[protected].Indica tn22bs0475 to pick you up @ 09:04 pm, 15 may, the driver was litteraly not behaving proper to the customer and was very much reluctanct, since the customer did not hav a proper location to mark in the map, she marked a near by location and called the driver to request regarding the mislocation in map, the driver was not even ready to listen to the customer and was yelling unnecessarily and also stated that he cannot come further to the customer location, thisa cab was booked from the number [protected] name shiji balakrishnan yesterday night at around 9.00 p. M and got a message stating that"say ola to your driver raja ([protected]) for crn[protected].Indica tn22bs0475 to pick you up @ 09:04 pm, 15 may, the driver was litteraly not behaving proper to the customer and was very much reluctanct, since the customer did not hav a proper location to mark in the map, she marked a nearby location and called the driver to request regarding the mislocation in map, the driver was not even ready to listen to the customer and yelling unnecessarily and also stated that he cannot come further from the location marked in the map, it was only 10 meters away from the marked location, this has made the customer to cancel the ride, please cancel the contract of these kind of drivers who are spoiling the name of brand like ola, was really disappointed yesterday because of this issue by the driver.
Regards
Keerthi. C

On 14th may 16, we were travelling to marathahalli bangalore. We told driver to stop the cab as two o[censored]s were getting down there. We were getting down the cab. Before we stepped out, he started the cab and the rear wheel came on my feet and my foot got injured. This is severe concern ola driver should have confirmed that the passengers have got down or not. There was no need to make hurry and drive the cab before checking this.
Driver: siva kumar s

Dear sir or madam,
you have to be open your eyes, most of your drivers making fool of you they booked duty from their own mobiles with the help of some softwares in which 100 email id can be open . they makig fool of ola and get insentive daily . its our indians money so be aware and change some rules for incentive as well as booking conditions . i think the gprs should have in number plate instead of phone . and coustmer who download an ola app have to go through hard verification