Ola Cabs / ANI Technologies Complaints & Reviews

Friday around 3 45 I had booked a cab Driver named manish Kumar sharma picked me up He is constantly msging me on whatsapp 'I like you' etc... Sending me his own pictures and many unwanted things He is msging me at 10 30 pm which is truly not acceptable using the number [protected]. The car he had at the time of service was silver figo UP 16 CT 5744 at 3 45, 15 Jan, friday.usin . the number [protected]. I would request you to take immediate action Because this behavior by any driver is not accetable. Chahat sharma .

Driver named giriraj contact no. [protected] he is so busy that he cant even wants to hear what we are saying. we group of 9 doctors booked a prime cab. cant he open the mouth and say sorry sir maximum limit is 7 or 6whatever. we are speaking to him and he just took off. we just kept shouting hey stop wat happened. are we not human beings. i am just going to file a complaint in consumer court about this issue.

I have Book cab for Rs 14 per KM and Rs 2.8 extra on peak hours but they have charged Rs 1680 for traveling 30 KM. Misguiding us at last saying it is 2.8 on total bill. means triple the bill amount. Hope this will be consider seriously to take action against OLA cabs for robbing people in daytime.

I booked a cab from ola on 17th at 11 pm, i even got a confirmation message, but the driver was so reckless and rejected his duty, i was forced to catch a local and reach airport so that I could find another cab top reach my destination, here also I got confirmation, but the driver wasn't ready to duty..my question is how can u people leave ladies on road in midnight, .where will we go i[censored] don't honour ur confirmation messages..if anything happens who is responsible.. worst service by ola... my advise is don't use stupid and unreliable ola.

Date of travel - Jan 17 2016 CRN[protected], CRN[protected], CRN[protected] & CRN[protected] I had advance booked cabs for drop and pick to/from Yeswanthpur railway station. Pick up was scheduled at 10:15 PM even though I received a message with cab/driver details. The cab arrived and reaching out the driver, he said he received some other pickup at the same location and he could not fulfill my reservation. When his passenger arrived he picked him up and left. My wife and I then tried booking from our respective Apps and 3 of our next bookings were cancelled by the drivers, since they didnt want to come until the drop location. Finally our 5th booking went thru and cabbie arrived within few mins. But all this drama started from 10:10 PM to 10:36 PM. I was waiting outside railway station with my 61 year old father, wife, and 3 year old daughter. I raised concerns with Ola for all my cancellations and just received a apology message in reply. This is not first time we have faced any issue. Due to their market monopoly they are least bothered about customer satisfaction and only send an apology and promise to improve their service. They are very happy to charge customers higher rates during peek hours and we have ended up paying 2X, 3X, etc most of the time in the evenings. If they could charge customer with higher raters during peek hours then they should be able to provide same amount of service in return. Thanks

I got 2 half cooked/tuta-futa /jala-hua paratha @rs99 after delivery the delivery boy not recieving my call i want my money back. i have sended the pic to their mail id [protected]@olacabs.com

-17 Jan 2015 -CRN[protected] Disappointed with the service of Ola.I booked a cab using ride later option and the driver arrived well in adcvance, At the time of boarding when i was calling the driver it didn't connect and the app showed that i have already taken that ride, this is disgusting. Not only this bcz of this nuisance i missed my train. I demand a compensation for all this.

Hi myself SARVER TEHSEEN yesterday I dnt tuk ride In sedan etios but tht driver says ride completed please refund my amount...car number is silver car Ka 5002 name subramanya M

I have forced to pay pay an amount of Rs: 687.00/- for traveling for 16KM. Ola said that they will charge extra of 2x to 3x which states that they will charge 200% to 300% on total fair according to the booking importance. There should be some limit Max up to 50%. but not 300%

Auto no: TN22AQ0475 Driver mobile no: [protected] Auto driver used very abusive language for just telling him the direction. Very pathetic experience. Travel Date : 18/01/2016 Travel between : Virugambakkam to Velachery Booking time : 8.30 AM

I had booked a cab for airport from my home. The cab arrived timely at 11:20 a.m. After reaching the airport the driver said that he forgot to start the trip, I was in a hurry as I had to catch a flight so I gave him 200/- as the bill amounts somewhere around this only. HE THREW 200/- ON MY FACE. He added that I have no idea of my much the fare would be and that he shall collect the amount from my home. It was as if he was harrasing me whereas I was giving him 200/- . The cab no. was MP 09 TA 7203 and the booking no. was CRN[protected]. Few minutes later when I left the cab I received a message from Ola saying that my invoice amounting to 85/- is on my way. I feel ridiculed and annoyed. I would strongly want to complain about the most misbehaved driver I have ever come across. His mobile no. is [protected]. I would never travel with ola again and would never suggest someone else also. Worst experience ever as I really felt unsafe and he also threatened me. I feel unsafe for my family back home as he threatened me that he would collect cash from my home.

OLA car number MH 03 BC 2402, has hit my two wheeler very badly at Nahar amrit Shakti, chandivali in Mumbai on 24th Dec 2015 even I m injured. at the time of incident, the driver said he will pay the repairing amount. But now he is refusing it. he is neither receiving my calls nor he is paying me. I expect a very strict action against him.

I have booked ola cab 16 hrs before ...booked as per below attched screen shot for 4:45AM 18th jan '16 At 4:40 when cab didn't came and driver not answering the call i call at ola helpdesk..they said driver not available and so try for fresh booking for which i couldn't get new cab. My flight was at 6:35AM. Because of this i missed my flight. Really disappointed with the services. Really irritated as was important to reach mumbai by 9:30 Can't understand if you people don't have cabs then why you confirmed for pick up.

Hi, I'm Vaishak from Hyderabad. I booked an Ola cab today starting 7:45 pm today, Invoice[protected] and there was a 3x charge which estimated to 861 for a mere distance of 19 km. I frequently book the cab from my house to Hitec city and I end up paying 280-300 bucks. Today I was in a hurry and the app on windows platform doesn't confirm the 3x charge. When I got the bill, I was shocked. Besides, I saw that even time was calculated. It took 45 minutes to reach and extra 45 rupees were added to the total bill. This is really frustrating. I am not going to use ola cabs again. Goodbye ola!

It is mandatory for the drivers to carry the fare charges besides navigator tool to calculate the fare. You must clearly state what is called Prime time charges and why it is applied? Failing to do so, customers have the right to deny the excess fare. Kindly refer to the policies of Government of India - Public transportation guidelines and that is applicable to private cabs. Bhaskar - Chennai

The complaint is against ola cab. When I book a cab for a ride to my destination. I got the status about my driver information CRN[protected]. Its really ridiculous to not get cab on time I suggest not to use ola service any more

This driver vehicle number DL1RT9588 behaved very rudely with us. We booked a ride from delhi cantt railway station. We could track that he was just outside the station but he lied and told us to cancel. We canceled the ride and gave a reason that driver refused to come. Then he called us and asked us to come where he was standing. When we reached there in just 4 minutes he said he had canceled the ride as he couldn't wait that long but actually he had taken other passengers for high price. He behaved very rudely and used foul language. We even called the police but he fled from the scene. I took a photo of his id and car details. I request strong action to be taken against such drivers. He canceled the ride in just 4 minutes and took other passengers outside Ola while many times we wait as kin as 10 mins for cabs and he could have charged waiting fee but he said the driver does not get anything from Ola for waiting and was rambling insanities about Ola as well . Take action against him.

Dear Ola Team,

I am shocked to read this mail. I should have been complaining about this driver, which I ignored thinking not to carry forward this issue further. But, this is heights that instead of accepting his mistake, he has registered a complaint against me.

I booked this cab from Shyam Park Ext at 1758 hrs ( you can check your records), this driver came at 1826 and the trip was already started in his mobile. When I questioned him he said that he has just started the trip and kept on arguing with me on this for the entire ride of 20 mins till Vaishali Metro Station, then I stopped him there only as I could not go any further with that kind of BULL **** person. His mobile took the total ride time of 46 mins... which was actually 20 mins only. Why should I pay him this much extra ????????

You have hired such rubbish drivers who makes fool of the customers like this and then complain... Bull **** !!! You, better check your records I had also complaint about him on your app before your mail.

Also, let me tell you, I wanted to go to Uttam Nagar, but left this cab due to his behaviour only and took cab from another service provider . You can check my morning history also from Uttam Nagar to Sham Park approx 38 kms (CRN #[protected] which costed me Rs. 552/- and this ride of approx 7 kms is Rs. 323/- (Strange !!!) I don't know what is your calculation ????/

I always used to refer your service to my friends and family but after this incident, sorry I don't want to trouble my near ones... Infact, now I should post this behaviour and your mail also on social website.

If you really believe in professionalism and want to trust your customers, then I expect an apology mail and ban on that driver from your side.

Thank You,

Gagan Beri (Goldy)
[protected]

Kindly note that I booked a cab CRN[protected] at 5:53 pm on 16/01/15. Mr Arvind chavda GJ06AV6215 confirmed the ride, after few second he Cancled the ride. After that I content to customer care and as per their suggestions again I booked a new cab, so Shahidkhan GJ06AV0468 conformed the ride. After few minutes when I called him he Cancled the ride. Again I called to customer care executive Sachin, he told me to book a new cab again. So I booked a new cab again. So again Arvind chavda confirmed the ride, when i called him again he didn't want to come. Then I called to customer care so Sachin speak to driver Arvind, and sachin told me that cab will be reach after 10 minutes. But after 15 minutes again i speck to customer care sachin that i didn't get cab still now. He contact to driver but his mobile not reachable. So I told to sachin that I Cancled the ride. And great thing is when I reached my destination, cab reached at my pick point and called me I reached. Then after I got a sms from Ola that your booking Cancled due to not response from your side. Really I am frasted from Ola service. I spent my money to contact customer care three to four times and they put me on hold again and again. And most important thing is I spent my time to wait for cab. Really you got -5 point from my side. You must have a control on all drivers. You paid to them.

In our own cab, driver was attacked and beaten by the customers during their drop at uttam nagar in delhi. the customers were negroes. they didnt even gave their charges and also snatched amount of 500 from the driver. i will suggest all the drivers of ola never pick up duty of these people as they are not humans. our driver is still not well and had many pains.